Troubleshooting the hardware installation
If you encounter issues during the installation, you might find it helpful to review troubleshooting
information related to hardware setup and connectivity issues.
Related references
Hardware setup appears to hang
Troubleshooting connection issues
on page 54
Hardware setup appears to hang
The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors
prevent the E5600SG controller from completing its boot-up processing.
1. Check the Needs Attention LED on either controller and look for a flashing error code.
During power up, the Service Action Allowed and Service Action Required LEDs are turned on
while the hardware is initializing. The upper decimal point of the lower digit, called the
diagnostic LED, also illuminates. The seven-segment display runs through a sequence of codes
that are common for both controllers. This is normal and is not an indication of an error. When
the hardware boots successfully, the Service Action LEDs are turned off, and the displays are
driven by the firmware.
2. Review the codes on the seven-segment display for the E5600SG controller.
Note:
The installation and provisioning take time. Some installation phases do not report
updates to the StorageGRID Appliance Installer for several minutes.
If an error occurs, the seven-segment display flashes a sequence, such as HE.
3. To understand what these codes mean, see the following resources:
Controller
Reference
E5600SG controller
•
“HE error: Error synchronizing with SANtricity OS Software”
•
“E5600SG controller seven-segment display codes”
E2700 controller
E-Series documentation
Note:
The codes described for the E-Series E5600 controller do not
apply to the E5600SG controller in the appliance.
4. If this does not resolve the issue, contact technical support.
Related tasks
HE error: Error synchronizing with SANtricity OS Software
on page 54
Related references
E5600SG controller seven-segment display codes
Related information
E2700 Controller-Drive Tray and Related Drive Trays Installation Guide
NetApp Documentation: E2700 Series
53
Summary of Contents for StorageGRID SG5600 Series
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