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SafeGuard Controller User Manual
MAN-0115 Rev 0
SECTION 7 – HOW TO RETURN EQUIPMENT
A Material Return Authorization number is required in order to return equipment. Please
contact Net Safety Monitoring at
(403) 219-0688
, before returning equipment or consult
our Service Department to possibly avoid returning equipment.
If you are required to return equipment, include the following information:
1.
A Material Return Authorization number (provided over the phone to you by Net
Safety).
2.
A detailed description of the problem. The more specific you are regarding the
problem, the quicker our Service Department can determine and correct the
problem.
3.
A company name, contact name and telephone number.
4.
A purchase order, from your company, authorizing repairs or request for quote.
5.
Ship all equipment, prepaid to:
Net Safety Monitoring Inc.,
2721 Hopewell Place NE,
Calgary, Alberta Canada,
T1Y 7J7
6.
Mark all packages:
RETURN for REPAIR
.
7.
Waybills, for shipment outside Canada, must state:
Equipment being returned
for repair
All charges to be billed to
the sender
Ensure a duplicate copy of the packing slip is enclosed inside the box indicating item 1 –
4 along with the courier and account number for returning the goods.
Pack items to protect them from damage and use anti-static bags or aluminum-backed
cardboard as protection from electro-static discharge.
ALL equipment must be shipped prepaid. Collect shipments will not be accepted.
