Neopost RENA XPS-ProMail 3.0, User Manual

Page: 20 / 76

SECTION 2
SETTING UP THE SYSTEM
20
USER GUIDE
USB Port Selection and Verification Process
Please use the following procedure to select and verify that the proper USB port selection was made
before you attempt to print.
Before You Begin (Some General Driver Install Notes):

When initially installing the printer driver, leave the port selection at default (LPT1:), even if you don't
have an “LPT” port on your printer/computer.

Don't connect the printer to the computer’s USB port until you have the printer driver successfully
installed. See “Installing Printer Driver” section.
Tip : If you have already mistakenly connected the printer to the computer and attempted to send data
to the printer, but you are not getting any response from the printer, then you should:
- Delete all print jobs (documents) in the computer’s printer queue
- Reboot your computer
- Power the printer off/on

After the printer driver has been successfully installed on your computer; connect the printer to the
computer, using a USB cable, and then turn the printer on.
If this type of printer has never been connected to this computer before; Windows will display the
"found new hardware" and "installing new hardware" messages at this time. After Windows finishes
installing new hardware, it should display the message; "The hardware has been installed
successfully..".
Note: If this type of printer has been connected to this computer in the past, you may
not see these messages.
PROCESS:
TIP:
If using Windows 10; please access the “Devices and Printers” folder by typing “Control Panel” into
the Cortana® Search Box. Then located and select “Devices and Printers”.
1. From the “Devices and Printers” folder; locate and open the printer driver’s properties. This can
be done by right clicking on the printer driver and selecting “printer properties”.
2. Click on the “Ports” tab and locate the highest numbered USB port (Virtual printer port for USB)
selection in the list.
For example if you have the following choices; please select USB003.
USB001, USB002, USB003
If there is only one choice (normally USB001), then make this selection.
Then click on Apply.
3. While watching the status of the printer driver, in the “Devices and Printers” folder; power the
printer off, wait 10 seconds, and power the printer back on again.
If you made the correct USB port selection, in the previous step, you should
observe the following:

When you power the printer OFF; the status should toggle from “ready” to
“offline” (printer icon should “gray out”).

When you power the printer ON again; the printer status should toggle from
“offline” to “ready” (printer icon should look normal).
IMPORTANT! You must power the printer off and on with the USB cable connected. Just
disconnecting and reconnect the USB cable will not work.
If you didn’t see a change, please repeat this step again. In many cases, the computer
system will not register the status change the first time the printer is powered off and on.