NEC VERSA FXI, Service And Reference Manual

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Getting Service and Support 8-3
FTP Site
You can use the Internet to access the NEC Computers FTP (file transfer protocol) site to
download various files (video drivers, printer drivers, BIOS updates, and Setup Disk files). The
files are essentially the same files as on the NEC Computers web site.
To access the FTP site, enter the following Internet ftp address through your service:
ftp.neccsdeast.com/pubs/
Once in the file menu, follow the prompts to choose and download the file(s) you want.
Email/Fax to Support Services
The NEC Computers Support Services offers technical support by email over the Internet
network if you have a modem. The Internet address is:
tech-support@nec-computers.com
You can also fax technical questions to the NEC Computers Support Services if you have access
to a fax machine or fax/modem. The fax numbers are:
(801)-579-1552
When using the email or fax support service, you should include the following words in the
subject field for prompt response from the appropriate technical person:
„
Desktop
„
Monitor
„
Notebook.
You should provide as much specific information about your questions as possible. Also, if you
are sending a fax, please include your voice telephone number and your fax number with the
question. You will receive a response to your questions within one business day.
NEC Computers Support Services
NEC Computers also offers direct technical support through NEC Computers Support Services.
(This service is for U.S. and Canadian customers only; international customers should contact
their local NEC office or dealer for the support and service available in your country.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC Computers Support
Services, toll free, at
1-800-632-4525
(U.S. and Canada only) for the following support.
„
System hardware — toll-free phone support is limited to the length of the standard
warranty.
„
Preinstalled software — toll-free phone support for 90 days from the time of your first
call to the NEC Computers Support Services.
Please have available your system’s name, model number, serial number, and as much
information as possible about your system’s problem before calling.
For outside the U.S. or Canada, please contact your local NEC office or dealer for the support
and service available in your country.