UNIVERGE SV8100
Issue 10.1
Programming Manual
2 - 501
Description
Use
Program 41-15: ACD Queue Alarm Information
to assign the options for
Audible Indication for Log Out/Off Duty mode for each ACD group.
These program settings provide an alarm to the agents, but no Queue Status Display
is indicated.
Do not use these programs
if the alarm options are defined in Program
41-20-01 through 41-20-05.
Program 41 : ACD Setup
41-15: ACD Queue Alarm Information
Level:
SA
Feature
Available in Program 41-15
Available in Program 41-20
Queue Status Display
---
Yes
Queue Status Display
Time
---
Yes
Alarm
Yes
Yes
Alarm Send Time
Program 41-15-02 determines the
length/interval of the alarm.
Yes
Interval Time of Queue
Status Display
Yes
Class of Service
---
Yes
Timing of Alarm and
Display Queue Status
Alarm triggered after the number
of calls in Program 41-15-01 is
exceeded.
Alarm triggered after the number of
calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 time for displaying status.
Input Data
ACD Group No.
01~64
Item
No.
Item
Input Data
Default
01
Number of Calls in ACD Queue to Activate Alarm
Information
0~200
(0 = No Alarm)
0
02
Interval Time of Alarm Information
Input the alarm sound time.
0~64800 (sec)
0
Summary of Contents for Univerge SV8100
Page 1: ...Programming Manual NECIC AP 002 Issue 10 1 R9 5 ...
Page 105: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 69 Feature Cross Reference None ...
Page 184: ...Issue 10 1 UNIVERGE SV8100 2 148 Program 13 Abbreviated Dialing ...
Page 440: ...Issue 10 1 UNIVERGE SV8100 2 404 Program 25 VRS DISA Setup THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 566: ...Issue 10 1 UNIVERGE SV8100 2 530 Program 42 Hotel Setup Feature Cross Reference Hotel Motel ...
Page 589: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 553 Feature Cross Reference None ...
Page 658: ...Issue 10 1 UNIVERGE SV8100 2 622 Program 47 InMail THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 682: ...Issue 10 1 UNIVERGE SV8100 2 646 Program 51 NetLink Service Feature Cross Reference None ...
Page 899: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 863 Feature Cross Reference None ...
Page 986: ...PROGRAMMING MANUAL NEC Corporation Issue 10 1 ...