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C-1

NWA-033628-001 Rev.1.0

UNIVERGE SV8300

PC Programming Manual

Appendix

Troubleshooting

This appendix lists the probable reasons for failures as they occur
and the remedial actions.

• The connection between PCPro and the SV8300 fails
• A PCPro error message is displayed
• An error occurs authenticating license data

Summary of Contents for SV8300

Page 1: ...PC Programming Manual NWA 033628 001 ISSUE 1 0...

Page 2: ...the property of NEC Infrontia Corporation and shall not be reproduced without prior written approval from NEC Infrontia Corporation NEAX is registered trademarks of NEC Corporation UNIVERGE is registe...

Page 3: ...Connecting PCPro to the SV8300 2 6 IP Connection 2 6 Hardware requirements 2 6 Connection method 2 7 RS 232C Connection Direct Connection 2 9 Hardware requirements 2 9 Connection method 2 9 Modem Conn...

Page 4: ...Deleting Blade Information 4 34 Upgrade Category 4 35 Software License Authentication 4 35 Registering a Software License 4 36 Deleting a Software License 4 45 Register a Temporary Activation Code 4 4...

Page 5: ...7 CM05 5 7 CM10 5 8 CM20 5 10 CM90 5 17 CM97 5 26 CM9A 5 27 Chapter 6 Command Mode 6 1 Switching to Command Mode 6 2 Using Command Mode 6 3 Command 6 3 Command Entry 6 4 Command Screen Preferences 6 9...

Page 6: ...Connection C 3 RS 232C Connection Direct Connection C 4 Modem Connection C 4 Troubleshooting an Error Message is Displayed C 5 Common Error Messages C 5 FTP Server Functions C 8 Program Upgrade On li...

Page 7: ...fter PCPro as appli cation tool for installing and servicing UNIVERGE SV8300 hereinafter SV8300 and configuring its communication with the SV8300 along with helpful tips on configuring the system offi...

Page 8: ...ut Explains the PCPro window layout submenus on the screen and the function of the work window etc CHAPTER 4 Standard Mode Explains the functions that can be configured in Standard Mode and how to ope...

Page 9: ...A 033628 001 Rev 1 0 Outline of This Manual APPENDIX B Uninstalling PCPro Explains how to uninstall the PCPro APPENDIX C Troubleshooting Explains the probable reasons for failure as they occur and the...

Page 10: ...4 NWA 033628 001 Rev 1 0 THIS PAGE LEFT BLANK INTENTIONALLY...

Page 11: ...A 033628 001 Rev 1 0 UNIVERGE SV8300 PC Programming Manual Chapter 1 PCPro Overview This chapter provides overview of PCPro and PCPro s system con dition What is PCPro Operating Environments and Condi...

Page 12: ...of blade mounted on the SV8300 and fault information in an easy to view format Minimum operation needed to enter massive data simultaneously System Data Mode Suited for proceeding with setup work whi...

Page 13: ...ogram Interface 10BASE T 100BASE TX Hardware connection to the Main Unit IP connection RS 232C direct connection Modem Con nection Mouse Mouse or equivalent pointing device Item Specification Microsof...

Page 14: ...If NET Framework 2 0 is not installed on the PC it will be installed automatically when PCPro is installed Adobe Reader 8 0 or later must be installed to view the PC Programming Manual from PCPro as h...

Page 15: ...sure to disable such control beforehand In Program Upgrade On line Off line the FTP server facility of PCPro may not work correctly as it is blocked by the Windows firewall In this case override the...

Page 16: ...Windows Firewall setup screen 1 Opening the Windows Firewall setup screen select Exceptions 2 Select PCPro FTP Server or MatFtps exe in Program and Services and click the OK button If PCPro FTP Server...

Page 17: ...mming Manual Chapter 2 Setting Up PCPro This chapter explains how to set up and launch PCPro Installing PCPro PCPro Folder Configuration Launching PCPro Connecting PCPro to the SV8300 Communication Li...

Page 18: ...unning Windows Vista When the PCPro installer launches it displays the dialog box shown below Click Allow to continue with the installation Tips If the Installer Does Not Launch Automatically Dependin...

Page 19: ...oot Default root folder of the SV8300 PCPro built in FTP server reports Report file folder system configuration report Fault Display report and more logfiles System communication log folder trace resu...

Page 20: ...STEP1 Launch PCPro in any of the following operations Double click the PCPro icon in the Desktop Choose Start All Programs in Windows OS The Logon dialog box is displayed NOTE If you are running Windo...

Page 21: ...and Password and then click the OK button The User Name and Password defaults are listed below For information about changing your password see SV8300 PCPro Account Page 8 8 The PCPro window is displa...

Page 22: ...sing VMDB 1 NOTE 2 A communication link can be established between the SV8300 and the PC at a baud rate of 9600 bps by default when PCPro launches for the first time Once a communication link is in pl...

Page 23: ...aaa 000 255 bbb 000 255 ccc 000 255 ddd 000 252 CM0B YYY 0XX 1XX XX 01 50 Unit number First data 02 System default gateway Second data aaa bbb ccc ddd Default gateway aaa 000 255 bbb 000 255 ccc 000 2...

Page 24: ...dress is used ETHERNET port VOIP port IP address 192 168 1 1 IP address 172 16 1 1 Subnet mask 255 255 255 0 Subnet mask 255 255 255 0 TCP port 60000 TCP port 60000 STEP2 Connect LAN cable between the...

Page 25: ...ed in the SV8300 and the RS 232C port on the PC with the PCPro cable STEP2 Launch PCPro and configure its connectivity with the SV8300 in the Connection Account screen For more details see Communicati...

Page 26: ...ation number Second data 0 Data station CM13 YY 18 First data X XXXXXXXX Station number Second data 0 To send CM15 YYY 044 First data 00 15 Service control class A Second data 0 Restricted Description...

Page 27: ...2 Connect the modem as shown below STEP3 Launch PCPro and configure its connectivity modem connection with the SV8300 in the Connection Account screen For more details see Establishing a Link Page 2 1...

Page 28: ...se steps STEP1 Launch PCPro Page 2 4 STEP2 On the Main Menu click System Connect The Connect screen is displayed STEP3 Select a connection account The default connection account is registered once the...

Page 29: ...Default An IP connection to the SV8300 which system data all clear standard system data has been loaded Select IP LAN Default when IP connection ETHER NET port is used IP VoIP Default An IP connectio...

Page 30: ...ed on the status bar in the PCPro window SV8300 PCPro Account Name of the user who has logged in to PCPro Connection Account Account in which PCPro is connected to the SV8300 System Account Version nu...

Page 31: ...TEP2 Click the Save and Disconnect button or Disconnect button The Disconnect dialog box closes The connection information displayed on the status bar in the PCPro window disappears The communication...

Page 32: ...lt at 3 a m Power OFF System reset CPU blade reset Switching to off line mode Switching to on line mode following the setting of system data in off line mode NOTE 1 The SYSD lamp on the CPU blade blin...

Page 33: ...ommunication link see Clearing the Communication Link Page 2 15 STEP2 Perform either of the following procedures Click x Close in the upper right corner of the PCPro window On the Main Menu click File...

Page 34: ...2 18 NWA 033628 001 Rev 1 0 THIS PAGE LEFT BLANK INTENTIONALLY...

Page 35: ...amming Manual Chapter 3 PCPro Window Layout This chapter describes the layout of the PCPro window layout and the functions of its components PCPro Window Component Names and Functions Main Menu Toolba...

Page 36: ...tions of PCPro as a whole Page 3 3 2 Toolbar Displays shortcut icons of the commonly used menu choices Page 3 8 3 Submenu Displays the submenu associated with the mode selector tab being selected Page...

Page 37: ...in to PCPro Continued on next page No Menu category Menu choice Function Reference Page 1 File Exit Exits PCPro Page 2 17 2 View Toolbars Shows or hides the toolbar Sub menu Standard Shows or hides th...

Page 38: ...y of the following operations Save system data resisted on the SV8300 to PCPro Load system data stored on PCPro into the SV8300 Compare the system data registered on the SV8300 and system data saved o...

Page 39: ...plays the screen for upgrading CPU software Page 4 60 Trace Informa tion Displays the screen for confirming trace information transmitted from the SV8300 randomly This menu is reserved for NEC techni...

Page 40: ...play Display a fault information report Page 7 2 System Configura tion Display Displays a system configuration infor mation report Page 7 3 System Data Displays the results of system data read out by...

Page 41: ...Window Close All Closes all open windows in the work window 7 Help Help Displays PC Programming Manual for this user class Adobe Reader is required to view the guide Troubleshooting Displays the Troub...

Page 42: ...onnect Displays the Disconnect screen to clear a communication link with the SV8300 Page 2 15 3 Tools Connection Accounts Displays the Connection Account screen for creating or verifying a connection...

Page 43: ...ntry field Type part of the name of the func tion you want to search for x Page 5 6 2 Start button Click to launch a search x 3 View Search Results field Displays search results Click a search result...

Page 44: ...NWA 033628 001 Rev 1 0 Submenu No Item Description Mode x Applecable Not applecable Reference Page ST SD CM 5 Expand All button Click to expand the entire submenu tree x 6 Collapse All button Click t...

Page 45: ...creen that is on display on the tab Click the tab to change screen To close the screen right click on the tab and click Close 2 Setup screen Select and enter data execute processing and verify setting...

Page 46: ...n to PCPro 2 Connection Account Displays the connection account of the SV8300 with which PCPro has established a communication link Displays only when the SV8300 is online 3 Version Info Displays the...

Page 47: ...f setup Streamlines the complexities of setup and verification work Achieves functionality beyond reach of command entry Minimum operational effort needed to enter massive data simultaneously This cha...

Page 48: ...ndard Mode Switching to Standard Mode You can switch the submenu display to Standard Mode in one of the following operations Click mode selector tab Standard On the Main Menu click Edit Standard in th...

Page 49: ...Implement Quick Setup Displays the screen for executing Quick Setup Page 4 5 Blade Configuration Displays the screen for registering blades on the SV8300 Page 4 27 Upgrade Software License Authenticat...

Page 50: ...V8300 or each trunk idle busy etc Page 4 74 Fault Display Displays the screen for confirming infor mation about faults present on the SV8300 Page 4 79 System Data Save Load Verify Displays the screen...

Page 51: ...SV8300 unit number 01 in easy procedures based on onscreen guidance Follow these steps STEP1 Take one of these actions Click submenu Quick Setup in Standard Mode On the Main Menu click Edit Quick Setu...

Page 52: ...e and Language CM02 CM04 Sets the Date Time and the language used on the SV8300 Page 4 9 3 Setting of IP Address CM0B Sets the IP addresses of the SV8300 and the RTP port VoIPDB blade Page 4 10 4 Sett...

Page 53: ...blade to reset Press the CPU blade RESET button and the lamps will change in their states as described below STEP4 Check that the SV8300 has restarted Check that the RUN lump on the CPU blade indicat...

Page 54: ...the SENSE switch on the CPU blade is set on E and click the Yes button After a while the RUN lamp of CPU blade light off at the completion of Clear All System Data accompanied by the appearance of a...

Page 55: ...The clear all system data stored on the SV8300 Date Time and Language Setting CM02 CM04 Set the Date Time and the language used on the SV8300 in these steps STEP1 Click the 2 button in the Quick Setu...

Page 56: ...Setup screen The 3 Setting of IP Address screen is displayed in the work window No Item Description 1 Setting of Date Time CM02 check box Mark the check box to adjust the setting of the SV8300 to the...

Page 57: ...the SV8300 maintenance port and VOIP port 255 0 0 0 to 255 255 255 252 default 192 255 255 0 maintenance port 255 255 0 0 VOIP port Make sure that subnet mask of the maintenance port and VOIP port are...

Page 58: ...g Plan screen is displayed in the work window No Item Description 5 IP Address field Enter the IP address RTP of the VOIP port 0 0 0 1 to 255 255 255 254 default 172 16 1 2 Up to 8 IP addresses RTP ca...

Page 59: ...lan has now been configured No Item Description 1 Station Station Number Digits field Select a station number length 1 to 8 digits default 4 digits 2 Access Code field Select a station number access c...

Page 60: ...on in the Quick Setup screen The 5 Setting of Station screen is displayed in the work window STEP2 Right click on the slot in which you are about to register the LC DLC blade in Blade Display Area Rig...

Page 61: ...yed in the work window STEP5 Set item 3 Right click menu Description Telephone LC Choose one of the following combination of LC blades mounted LC 4 4 CD 4LCA PZ 4LCA LC 4 CD 4LCA LC 4 8 CD 4LCA PZ 8LC...

Page 62: ...nit number slot number line number of the line that houses a Single Line Telephone or Digital Multiline Terminal STN No field Enter a station number associated with the port number Up to 8 digits 0 to...

Page 63: ...ton You are directed back to the Quick Setup screen Checked mark appears to the right of but ton 5 The Station has now been configured Setting of IP Station CM10 CM12 CM77 Configure the basic settings...

Page 64: ...appearing on the first line are set Port No and Name Display fields Out of the scope of continuous entry 2 Clear button Click to initialize the settings to their defaults 3 System Data Setup Area Por...

Page 65: ...n numbers are to be entered continuously into the Line Input field and click the OK button You are directed back to the 6 Setting of IP Station screen and station numbers and rel evant data are entere...

Page 66: ...screen is displayed in the work window STEP2 2 Right click the slot of the trunk line blade to be registered in the Blade Display Area Right click menu is displayed No Item Description 1 Zoom In butto...

Page 67: ...een is displayed in the work window STEP5 Set item 4 Right click menu Description Trunk COT Choose one of the following combination of COT blade Central office trunk mounted COT 4 4 CD 4COTB PZ 4COTF...

Page 68: ...ned in sequence starting from the one on the first line Duplicate trunk numbers will be set unconditionally Correct those numbers to avoid duplication Entry will stop automatically when the trunk numb...

Page 69: ...ber line number that houses the trunk Trunk No field Enter a trunk number associated with the Port number with three digits 4 digits D 000 to 511 blank field default blank field If a number is entered...

Page 70: ...ent Category Finish Write the system data that has been configured in the 2 to 7 screens to the SV8300 in these steps STEP1 Click the Completion button in the Quick Setup screen Completion screen is d...

Page 71: ...irm html to verify the setting which displays a save destination on the screen As for the details of setting data refer to the Command Manual STEP3 Click the Write button A confirm dialog box is displ...

Page 72: ...Rev 1 0 Implement Category STEP5 Click the Back button You are directed back to the Quick Setup screen Checked mark appears to the left of Completion button The system data has now been written to the...

Page 73: ...nued on next page No Item Description 1 Unit No field Select the unit number of the SV8300 from which you want to read infor mation 01 to 50 default 01 2 Change Unit Num ber buttons Click to change th...

Page 74: ...he SV8300 having the unit number specified in the Unit No field and information about the blades mounted in the SV8300 is displayed in the Blade Dis play Area of the Blade Configuration screen STEP3 C...

Page 75: ...lade name is displayed on the corresponding slot in the Blade Display Area Continued on next page Right click menu Description Telephone LC Choose one of the following combination of LC blade mounted...

Page 76: ...ade Central office trunk or DIOP ODT blade analog leased line trunk mounted COT 4 4 CD 4COTB PZ 4COTF COT 4 CD 4COTB ODT 4 CD 4ODTA DIOP DID CD 4DIOPA CD 4DIOPB DIOP LD CD 4DIOPA CD 4DIOPB Trunk BRT C...

Page 77: ...em Description 1 Blade information display area Displays the name of the blade which detailed data is con figured the blade number and the number of the slot in which it is mounted 2 System data setup...

Page 78: ...E 4 Apply button Click to write the detailed data settings to the SV8300 5 Cancel button Click to return to the Blade Configuration screen without writing the detailed data settings to the SV8300 6 Fi...

Page 79: ...to the Blade Configura tion screen The slots in which additional blades are mounted are checked The following dialog boxes are displayed in accordance with the assigned blade after click ing the Appl...

Page 80: ...lades mounted in the SV8300 is displayed in the Blade Display Area of the Blade Configuration screen STEP3 Click the OK button STEP4 Right click the slot you want to delete blade information from in B...

Page 81: ...tware License Authentication Center Web server again to obtain an Activation Code 4 Register the obtained Activation Code on the SV8300 Software license authentication is carried out on the Software L...

Page 82: ...ion Center NOTE 4 Internet access is required to register a software license Registering a Software License Register the software license according to the following procedure For instructions on how t...

Page 83: ...entication in this order Software License Authentication screen is displayed in the work window STEP2 Select the radio button of 1 Confirmation and Registration of License Data and click the Next butt...

Page 84: ...ere the downloaded license data is saved and click the Open button You are directed back to the Selection of License Data screen showing where the license data is stored and the file name in the Licen...

Page 85: ...ion included in the license data License data name Software key code Time and Date of File Preparation Order number Name Comment 2 System Informa tion Hardware Key Code field Displays the hardware key...

Page 86: ...Authentication which is displayed The name of the folder in which the PBX generation file created is saved and its file name are displayed in the PBX Generator File field STEP9 Click the Complete butt...

Page 87: ...ton in the Software License Authentication screen and click the Next button The Acquisition of Activation Code The Authentication Center screen is displayed STEP2 Click the URL of the Software License...

Page 88: ...eld when obtaining the Activation Code STEP4 Click the Back button in the Acquisition of Activation Code The Authentication Center screen of PCPro You are directed back to the Software License Authent...

Page 89: ...0 Upgrade Category STEP3 Click the Setup button A dialog box is displayed to set the completion of the Activation Code Registeration STEP4 Click the OK button The Verify Activation Code screen is disp...

Page 90: ...he authentication status of the license code regis tered in the Software Key Code field has changed to A Authenticated You are directed back to the Software License Authentication screen The activatio...

Page 91: ...e it cannot be selectively deleted STEP1 Click the submenu Software License Authentication in Standard Mode The Software License Authentication screen is displayed in the work window STEP2 Check the 1...

Page 92: ...yed verifying deletion of all license data STEP4 Click the yes button A dialog box is displayed verifying the completion of the license data deletion process STEP5 Click the OK button You are directed...

Page 93: ...the system without registering an Acti vation Code following the registration of a temporary Activation Code the following fault information is displayed Error type FK 017 Alarm MJ Explanation Activa...

Page 94: ...ode 4 48 NWA 033628 001 Rev 1 0 Upgrade Category STEP1 Display the PCPro Command screen and set CMF83 1 4320 STEP2 Click the System data backup button on the Taskbar The temporary Activation Code has...

Page 95: ...line screen in the work window Click submenu Program Upgrade On line in Standard Mode On the Main Menu click System Maintenance Program Upgrade On line in this order Tips Firmware Program Upgrade Whi...

Page 96: ...each unit on which the CPU program is upgraded STEP1 Click the Scheduling tab The Scheduling screen is displayed Upgrade Status S1 Lamp Status Green Under Upgrading Flash quickly Program upgrade is c...

Page 97: ...t unit numbers 4 Cancel button Click to cancel changes that have been made in the schedul ing grid 5 FTP Server Informa tion dis play field Unit No Displays the unit number registered with the SV8300...

Page 98: ...scription 7 Continu ous Item Entry FTP Server Infor mation radio but ton Select to enter FTP server information on unit number 01 in 5 continuously Upgrade Date radio button Select to enter upgrade da...

Page 99: ...P server facility of PCPro that is install an FTP server separate ly clear the Use the FTP Server of SV8300 PCPro check box enter relevant information and click the OK button To use the FTP server fac...

Page 100: ...n how to add or edit users see FTP Server Page 8 10 STEP6 Click the cell of Upgrade Date for the unit number to be set A button appears STEP7 Click the button A detailed setup screen appears STEP8 Set...

Page 101: ...TEP10 Click the button A detailed setup screen appears STEP11 Set change over date and time Click the OK button to return to the original dialog box Changed cells appears in green Click the Cancel but...

Page 102: ...d confirm a results of program upgrade on each individual unit STEP1 Click the Display of Results tab The Display of Results screen is displayed Continued on next page No Item Description 1 Display of...

Page 103: ...tch ing Executive Date Time Displays the date and time at which an event occurred Result Displays the result of the event that occurred Messages that may be displayed and their explanations Success Pr...

Page 104: ...m screen is displayed No Item Description 1 Confirmation of Program tab Click to check the CPU program 2 Read button Click to read the CPU program version number 3 Program Display field Unit No Displa...

Page 105: ...Chapter 4 Standard Mode 4 59 NWA 033628 001 Rev 1 0 Upgrade Category STEP2 Click the Read button Reading of the CPU program setting starts The CPU program has now been verified...

Page 106: ...the Firm ware Program Upgrade Page 4 64 NOTE 1 Be sure to insert the LAN cable into the ETHERNET port of the CPU blade NOTE 2 You can confirm the status of program upgrade by the S1 lamp and ALM lamp...

Page 107: ...ck System Maintenance Program Upgrade Off line in this order A dialog box appears for you to confirm the change to the PC IP address STEP4 Click the Yes button The IP address is changed to 192 168 1 2...

Page 108: ...s for selecting a folder STEP7 Select the folder containing the program that needs to be upgraded and click the OK button You are directed back to the Program Upgrade Off line screen STEP8 Click the N...

Page 109: ...of the LED STEP11 Check that the S1 LED on the CPU blade lights to green STEP12 Return the SENSE switch to the original setting 0 to 4 STEP13 Click the OK button A dialog box appears for you to confi...

Page 110: ...or the Program Upgrade Off line Program Upgrade On line Page 4 49 Program Upgrade Off line Page 4 60 STEP2 Identify the appropriate blade information Unit No and Slot No for upgrade STEP3 Designate t...

Page 111: ...perform step 4 and 5 again after time out period is elapsed approximate ly 3 minutes depends on the file size later after the upgrade start This is the end of the procedure for firmware program upgra...

Page 112: ...the work window Click Script on the standard mode submenu On the Main Menu click Tools Script in this order Click on the toolbar NOTE Establish an Establishing a Link before running the Error Info fun...

Page 113: ...Input characters 0 to 9 A through F a through f a through f are converted to uppercase automatically Input length Up to six characters FD field Displays and or edits the first data portion of the comm...

Page 114: ...nd edit it using the Read button STEP1 Launch Microsoft Excel STEP2 Specify Columns A to E in an Excel sheet and click Format O Cell E to set the dis play format a character string Delete Excel sheets...

Page 115: ...STEP4 When you have finished entering all the office data name the Excel file and convert it to a CSV file saving it as a script file If you see the message shown below when you save the script file...

Page 116: ...Main Menu click Tools Script in this order The Script screen appears in the work window STEP2 Click the Open button The Script screen appears STEP3 Select the system data CSV file you have saved in St...

Page 117: ...300 and presents the information in HTML format Work in the following steps NOTE Establish a communication link with the SV8300 to view system configuration information For how to establish a communic...

Page 118: ...ms 1 to 4 as needed No Item Description 1 Read button Click to read a system configuration information from the SV8300 2 System Configuration Display field Displays the read items set currently 3 Set...

Page 119: ...ion of system License information IP Address of unit Status of Blade 2 Detailed of Blade check box Check to read out firmware information about the blades mounted in the SV8300 and the status of syste...

Page 120: ...w Click submenu Status Display Blade Trunk in Standard Mode On the Main Menu click System Maintenance Status Display Blade Trunk in this order NOTE Establish a communication link with the SV8300 befor...

Page 121: ...Item Description 1 Read button Click to read a blade information from the SV8300 having its unit number and slot number specified in 4 and 5 2 Reset button Click to reset the blade specified by 4 and...

Page 122: ...me Every 30 sec Every 1 min to Every 10 min default Every 30 sec 8 Status Display Area View this area to confirm the status of specified blade with lamp indica tion The following status display is ava...

Page 123: ...ears on the work window Continued on next page No Item Description 1 Read button Click to read a trunk information from the SV8300 having its trunk num ber specified in 3 2 Return button Click to retu...

Page 124: ...A port status of IP Trunk is displayed on the Status Display area with lamp indication No Button name Description 6 Status Display Area View this area to confirm the status of specified port of IP Tru...

Page 125: ...r more details see Es tablishing a Link Page 2 12 NOTE 2 To do the Fault Display the setting of system data CMEA is required beforehand STEP1 Do either of the following Click Fault Display on the stan...

Page 126: ...signed to the fault infor mation Occurrence Date and Time field Displays the date and time at which the fault occurred Error Type field Displays the number of the fault type Alarm field Displays the a...

Page 127: ...in Standard Mode On the Main Menu click System System Data Save Load Verify in this order NOTE 1 Establish a communication link with the SV8300 before proceeding with software license authentication...

Page 128: ...ystem data area is displayed in the System Data Area Number field If you have chosen to specify an Area Number enter the Area Number of the system data in the Area Number field Continued on next page...

Page 129: ...r of the file to be saved in which the system data is to be saved and click the Save button You are directed back to the Save screen The specified folder and the file name are dis played in the File n...

Page 130: ...f the system data save process To cancel the process click the Cancel button A dialog box appears to let you know when the system data save is complete STEP8 Click the OK button You are directed back...

Page 131: ...ut first executing a system reset the loaded system data would be lost STEP1 Click Load button in the System Data Save Load Verify screen The Load screen is displayed in the work window Return to the...

Page 132: ...e Yes button A dialog box is displayed offering a visual indication of the progress of the system data load process To cancel the process click the Cancel button When the system data load process comp...

Page 133: ...written to flash ROM and a system reset is exe cuted A dialog box is displayed notifying the completion of the system reset STEP7 Click the OK button You are directed back to the Load screen STEP8 Cl...

Page 134: ...is displayed for specifying a folder and file name No Item Description 1 Select the File Name field Displays the specified folder and file name 2 File Informa tion field Date Time field Displays the...

Page 135: ...TEP4 Click the Verify button A dialog box is displayed confirming to verify the system data STEP5 Click the Yes button A dialog box indicating the progress of system data verification is displayed To...

Page 136: ...Maintenance Category STEP6 Click the OK button In case that there are some different points In case that there are no different points The result of verifying is displayed in the Verify screen OK but...

Page 137: ...processes has found mismatches open the file Connection Account Verify log at the save destination displayed in the Result of Verifying field and confirm the mismatches STEP8 Click the Back button You...

Page 138: ...ails see Es tablishing a Link Page 2 12 System Reset STEP1 Do either of the following Click the Reset on the standard mode submenu On the Main Menu click System Reset in this order The Reset screen ap...

Page 139: ...TEP4 Specify whether to back up system data or not To execute a system reset after backing up system data Click the Yes button To execute a system reset without backing up system data Click the No but...

Page 140: ...et STEP1 Do either of the following Click the Reset on the standard mode submenu On the Main Menu click System Reset in this order The Reset screen appears in the work window STEP2 Select Blade Reset...

Page 141: ...et or not STEP4 Click the Yes button When the blade reset process completes a dialog box appears to alert you to the completion STEP5 Click OK button The blade reset is now complete No Item Descriptio...

Page 142: ...EP1 Do either of the following Click the Reset on the standard mode submenu On the Main Menu click System Reset in this order The Reset screen appears in the work window STEP2 Select IP Trunk P2P CCIS...

Page 143: ...P2P CCIS is reset or not STEP4 Click the Yes button When the IP Trunk P2P CCIS Reset process completes a dialog box appears to alert you to the completion STEP5 Click the OK button IP Trunk P2P CCIS R...

Page 144: ...4 98 NWA 033628 001 Rev 1 0 THIS PAGE LEFT BLANK INTENTIONALLY...

Page 145: ...Programming Manual Chapter 5 System Data Mode System Data Mode is suitable for configuring system data while confirming commands This chapter explains how to switch to and use System Data Mode Switchi...

Page 146: ...Switching to System Data Mode You can switch the submenu view to System Data Mode in one of the following operations Click mode selector tab System Data tab On the Main Menu click Edit System Data in...

Page 147: ...een is displayed for configuring the selected command NOTE Items marked by will not invoke a setup screen when they are clicked STEP2 Click the Read button If a number is available that serves as a ke...

Page 148: ...SV8300 This button is used to restore system data to the original settings 2 Apply button Click to write the set system data to the SV8300 3 Data Entry field Enter data to be set 4 Data selection pul...

Page 149: ...v 1 0 Using System Data Mode STEP4 Click Apply button NOTE Be sure to click the Apply button after changes have been made to system data The changes would not be reflected on the SV8300 without clicki...

Page 150: ...acters Alphabetical character Upper case and lower case are searched as same characters STEP2 Click the Start button A list of search results is displayed in the View Search Results field STEP3 Click...

Page 151: ...ine Terminal DSS Console CD 8DLCA CD 16DLCA 20 Analog Line Circuit Blade for Single Line Telephone CD 4LCA CD 8LCA 21 LLC OPX Blade CD 4DIOPA CD 4DIOPB 30 C O Trunk Blade CD 4COTB 31 OD Trunk Blade CD...

Page 152: ...DATA No MEANING DATA MEANING DATA MEANING 00 TDM terminal Trunk registration XXYYZZ Physical Port number XX Unit number 01 50 YY Slot number 01 18 ZZ Circuit number 01 32 X XXXX XXXX Single Line stati...

Page 153: ...rt number for IP terminal FX F XXXX XXXX IP Station Multiline Terminal station number X 0 9 A B E100 E131 DSS Console number 00 31 EC00 EC31 Add on Module number NONE No data 02 IPT P2P CCIS registra...

Page 154: ...cutive Override A008 Call Park System Set For Single Line Station Multiline Terminal A009 Call Park System Retrieve A010 Call Forwarding All Calls Set A011 Call Forwarding All Calls Cancel A012 Call F...

Page 155: ...043 Day Night Mode Change by Station Dialing A044 ACD UCD Station Busy Out Set A045 ACD UCD Station Busy Out Reset A046 Call Hold A047 TAS Answer A A048 TAS Answer B A049 TAS Answer C A050 TAS Answer...

Page 156: ...Cancel Delay Operation A081 Individual Trunk Access A084 OAI Terminal Mode Set Facility MSF A085 Account Code A086 Authorization Code A087 Forced Account Code 801 1 digit Station 802 2 digits Station...

Page 157: ...eplay A105 Announcement Service Group 1 Replay A106 Announcement Service Group 2 Replay A107 Announcement Service Group 3 Replay A108 Announcement Service Group 4 Replay A109 Announcement Service Dele...

Page 158: ...Zone Paging Group 5 A136 Internal Zone Paging Group 6 Paging Access A137 Internal Zone Paging Group 7 A138 Internal Zone Paging Group 0 Meet me Answer A139 Internal Zone Paging Group 1 A140 Internal Z...

Page 159: ...does not answer A170 Malicious Call Trace Australia Only A180 Split Call Forwarding All Calls Set A181 Split Call Forwarding All Calls Cancel A182 Split Call Forwarding Busy Line No Answer Set A183 Sp...

Page 160: ...bility Access Mode Cancel A258 PS Location Search For PS Location Display Multiline Terminal LCD 100 163 Trunk Route 00 Trunk Route 63 Data is to be assigned for Trunk Routes corre sponding to the acc...

Page 161: ...r Single Digit Feature Access Code is not available 5 Single Digit Feature Access Code for RBT connection 1 2 6 8 9 NONE Internal Tone Voice Signaling Voice Call Multiline Terminal Call Back Trunk Que...

Page 162: ...A724 Manual Intercom number B000 B900 B001 B901 B024 B924 Dial Intercom number AA01 AA05 AA11 AA15 AA71 AA75 Loop Line number for Multiline Terminal Attendant Position AAX Z X Multiline Terminal Atten...

Page 163: ...s code XXX 016 Call Forwarding No Answer Set Cancel FDN 018 Call Forwarding Destination Set FDDS 019 Call Forwarding Destination Cancel FDDC 020 Call Pickup Group PICK 021 Call Pickup Direct DPICK 022...

Page 164: ...y 069 Last Number Redial LAST 085 Account Code ACC 097 Direct Data Entry 100 Trunk Route 00 163 Trunk Route 63 200 Route Advance 00 231 Route Advance 31 Service access code XXX A26 LCR Group 0 A27 LCR...

Page 165: ...XXX Multiline Terminal operation XXX 000 Stack Dial 001 Save Repeat 1 S R1 002 Voice Call VOICE 004 Hooking TRF 005 Message Waiting Lamp Message Reminder MW MR 007 DTMF Additional Dial Programmable PB...

Page 166: ...LS 080 Do Not Disturb Override DNDOV 085 Voice Message Waiting Service Individual Set when called station is no answer or busy 090 Headset Handset Key 091 Record Voice Mail Live Record 092 Pause Voice...

Page 167: ...00 Event Occurrence Notice Button 01 63 Event Occurrence Notice Button 64 F3XXZ Call Park Tenant CP001 CP638 XX Group Number 00 63 Z Serial Number 1 8 F40XX XX 00 TAS Answer on Tenant 00 ANS00 01 TAS...

Page 168: ...rom CCSA Line 0 CCSA0 Call Termination from CCSA Line 7 CCSA7 F7XXZ Relay Control Function Key XX PGD 2 U10 ADP No 00 31 assigned by CM44 Z Circuit No 0 3 assigned by CM44 01 Multiline Terminal ringin...

Page 169: ...n number My Line number FX FXXXXXXXX Multiline number Ordinary Station Multiline number assigned by CM11 X 0 9 A B A000 A031 A100 A131 Automatic Intercom number A200 A700 A201 A701 A224 A724 Manual In...

Page 170: ...BER DSS KEY NUMBER SETTING DATA DATA MEANING 00 31 00 59 X XXXXXXXX Station number DXXX Trunk number XXX 000 511 F13XX XX 00 Day Night Mode Change by Tenant 00 63 Day Night Mode Change by Tenant 63 56...

Page 171: ...no call 11 During Speaking Holding a station trunk bb Soft Key Number 00 15 00 03 Indicated on 1st display 04 07 Indicated on 2nd display 08 11 Indicated on 3rd display 12 15 Indicated on 4th display...

Page 172: ...trunk 03 During calling Holding no call 04 During calling Holding a station trunk 05 Being called 06 When called party is busy Holding no call 07 When called party is busy Holding a station trunk 08 W...

Page 173: ...Mode is suitable for quick entry on the command line For experts this chapter explains how to switch to Command Mode and how to use the command window and trace windows As for the details of commands...

Page 174: ...d Mode You can switch the submenu view to Command Mode in one of the following operations Click Command tab of Mode selector tab On the Main Menu click Edit Command in this order Click on the toolbar...

Page 175: ...entry console to invoke or set sys tem data Performing either of the following procedures will display the Command screen in the work window On the command mode submenu click Command Click the command...

Page 176: ...Classic Standard Enter and the ON OFF states of the character mode The ON OFF states of the character mode have the following mean ings Character mode OFF Only 0 to 9 and A to F comma period can be e...

Page 177: ...a Entry Constraints Control code Meaning Control keys Classic Mode Standard Mode Enter Mode Read the second data that has been set as the previous batch of first data hyphen F5 SYY Read second data wi...

Page 178: ...Second data is displayed STEP4 To view the second data that has been set as the next batch of first data enter S Classic Mode Enter key Standard Mode F4 key Enter Mode key The second data that has be...

Page 179: ...ce key Standard Mode Command F8 key Enter Mode Command Enter key STEP3 Enter first data and then enter DE Classic Mode First data Space key Standard Mode First data F8 key Enter Mode First data Enter...

Page 180: ...d then enter DE Classic Mode Command Space key Standard Mode Command F8 key Enter Mode Command Enter key STEP3 Enter first data and then enter DE Classic Mode First data Space key Standard Mode First...

Page 181: ...ntrol Code List Page 6 4 2 ForeColor button Click to change the color of the character in the command entry Con sole The Color dialog box is displayed For more details refer Color Settings Page 6 10 3...

Page 182: ...wse through help on the Color dialog box No Item Description 6 Sample Displays sample setting of the font character size text color and back ground color selected 7 Set As Default button Click to rese...

Page 183: ...Using Command Mode Font Settings The font and character size in the command entry console is specified in the Font dialog box After se lecting a font and a character size click the OK button For more...

Page 184: ...llowing action will display a Trace Information screen in the work window Click submenu Trace Information in Command Mode On the Main Menu click System Maintenance Trace Information in this order NOTE...

Page 185: ...e default is Stop capture If you change from Stop capture to Output the first starting file is cleared Up to 10 files each up to 1 MB in size can be created Trace information overflowing the 1 MB capa...

Page 186: ...The file is not cleared 5 Close button Click to end the trace Trace information is not written to a file if the trace screen is closed 6 Status bar Displays the name of the logon account connected to...

Page 187: ...tem data system configuration information and a log of system data updates stored on the SV8300 from PCPro in a report format The Report menu allows you to save and view information most recently read...

Page 188: ...lt report NOTE To do the Fault Display the read out of fault information is required beforhand Page 4 79 STEP1 On the Main Menu click Tools Reports Fault Display in this order The Open File screen app...

Page 189: ...System Configuration Display Displays a system configuration report STEP1 On the Main Menu click Tools Reports System Configuration Display in this order The Open File screen appears STEP2 Select a f...

Page 190: ...00 NOTE To do the System Data report the read out of system data is required beforehand by clicking the Read button on the System Data Mode screen Page 5 1 STEP1 On the main menu click Tools Reports S...

Page 191: ...Chapter 7 Report 7 5 NWA 033628 001 Rev 1 0 System Data STEP2 Select a file and click the Open button Displays a system data of specified report file...

Page 192: ...Log Viewer Displays a system data history of upgrade report STEP1 On the Main Menu click Tools Reports Log Viewer in this order The Open File dialog box appears STEP2 Select a file and click the Open...

Page 193: ...8 1 NWA 033628 001 Rev 1 0 UNIVERGE SV8300 PC Programming Manual Chapter 8 Settings This chapter focuses on the various settings of PCPro Connection Account SV8300 PCPro Account Environmental Setup...

Page 194: ...unts in this order Click the toolbar The Connection Accounts screen is displayed Continued on next page No Item Description 1 Connection Accounts list Displays a list of connection accounts registered...

Page 195: ...Page 8 4 RS 232C connection direct connection Page 8 5 Modem connection Page 8 6 No Item Description 2 Add button Click to add an additional connection account The Connection Accounts screen is displa...

Page 196: ...nection Accounts screen STEP7 Click Close button in the Connection Accounts screen The Connection Accounts screen closes and returns you to the PCPro window A connection account for an IP connection h...

Page 197: ...Close button in the Connection Accounts screen The Connection Accounts screen closes returning you to the PCPro window A connection account for an RS 232C connection direct connection has now been cre...

Page 198: ...ected from the following COM1 to COM8 default COM1 An usable COM port detected by PC is displayed 2 Dial Type field Select the dialing type of the line used for communication Tone Pulse default tone T...

Page 199: ...g field Enter a modem initialization character string as for specifying a partic ular speed Up to 50 single byte characters default blank field 6 External modem requires password entry If the SV8300 u...

Page 200: ...o Z a to z 5 to 16 digits can be entered as the password STEP1 On the Main Menu click Tools SV8300 PCPro Accounts Change Password in this or der The Change Password screen is displayed STEP2 Type the...

Page 201: ...ain Menu click Tools Settings Connection Settings in this order The Connection Settings dialog box is displayed STEP2 Set items 1 to item 2 as needed STEP3 Click the OK button The connection setup now...

Page 202: ...g Page 8 12 User Settings Page 8 13 NOTE 1 Being a facility developed just for program upgrade purposes the FTP server facility only sup ports the acquisition of transferred files and does not permit...

Page 203: ...the FTP sever status 3 Start button Click to launch the FTP server services 4 Stop button Click to shut down the FTP server services 5 Log Display Area Day Time Displays the date and time of log occur...

Page 204: ...this order The FTP Server Settings screen is displayed STEP2 Click the Whole Setting menu No Item Description 1 IP Address field Enter or select the IP address of the FTP Server 2 Control Connection P...

Page 205: ...ription 1 FTP User List field User Displays the FTP user name saved Password Displays the password of the FTP user saved Folder Displays the name of the folder in which the FTP user information is sav...

Page 206: ...8 14 NWA 033628 001 Rev 1 0 THIS PAGE LEFT BLANK INTENTIONALLY...

Page 207: ...SV8300 PC Programming Manual Appendix A Main Menu and Toolbar Correspondence The table below summarizes the correspondences between the Main Menu choice and shortcut icons Shortcut key correspondenc e...

Page 208: ...V M S System Data Alt V M D Command Alt V M C Status bar Alt V S Tooltips Alt V P System Connect Alt S C Disconnect Alt S D System Data Save Load Verify Alt S S Reset Alt S R Software Licence Authent...

Page 209: ...e Configuration Alt E B Tools Connection Accounts Alt T C SV8300 PCPro Accounts Change Password Alt T A P Script Alt T I Reports Fault Display Alt T R A System Configuration Display Alt T R S System D...

Page 210: ...ndence A 4 NWA 033628 001 Rev 1 0 NOTE The Command function on the Edit menu is used to show or hide the Command mode selec tor tab whereas the Command shortcut icon on the Tools bar is used to displa...

Page 211: ...B 1 NWA 033628 001 Rev 1 0 UNIVERGE SV8300 PC Programming Manual Appendix B Uninstalling PCPro...

Page 212: ...hese steps STEP1 Click Start Control Panel in Windows OS The Control Panel dialog box is displayed STEP2 Double click the Add or Remove Programs icon STEP3 Select SV8300 PCPro in the Add Remove Progra...

Page 213: ...Manual Appendix C Troubleshooting This appendix lists the probable reasons for failures as they occur and the remedial actions The connection between PCPro and the SV8300 fails A PCPro error message...

Page 214: ...n back on For more details refer to the System Hardware Manual Is the cable between PCPro and the SV8300 or modem connected prop erly If the cable is not connected properly reconnect it Page 2 6 Has a...

Page 215: ...e destination port number is available If it is used by another device clear the connection between that device and the SV8300 and then retry the connection operation Page 2 12 Is the destination port...

Page 216: ...tion exit that application before retrying the connection operation Page 2 12 Point to check Corrective action Is the PCPro modem or terminal adapter turned on Turn on the modem or terminal adapter Is...

Page 217: ...PS station number first Fill In button can t be used in case that Station number contains or An station number on the starting line contains a or Check the data on the starting line and then click the...

Page 218: ...S ZT num ber etc Enter xx number as a starting line number and then click the Fill In button Some data is invalid in the first line Invalid data exists on the starting line Check the data on the start...

Page 219: ...on number is already registered Take either of the following actions as appro priate 1 Modify the station number information 2 Delete the station number once and then register it again The Station Num...

Page 220: ...e range value etc and then enter the data This file cannot be opened because the other application is using Retry Some data could not be read Retry Error Message Cause Remedial action Cannot add more...

Page 221: ...copied from unit01 to another unit flash memory busy Allow for a while before clicking the Apply button once again Firstly input information of an unit01 No information about unit01 was available at b...

Page 222: ...the IP Address because that LAN cable is unplugged or Network Connec tion is in an invalid state The LAN cable was out of position or the network con nection was invalid when the plug in launched Conn...

Page 223: ...in an invalid state Connect the PC LAN cable and check the status of network con nectivity The original IP address could not be restored Restore the IP address manually The original IP address is sto...

Page 224: ...t the format of system data is match with the system Failed to back up the system data to the flash ROM Backing up loaded system data to flash ROM failed Retry the backup of the system data to flash R...

Page 225: ...system data Select a file having the valid con figuration Failed to load the system data Checksum error occurred The SV8300 responded with Checksum error while sys tem data was loaded Select a file h...

Page 226: ...ry the save of system data Cannot add more Connection Account An attempt was made to add logon accounts past the max imum number of accounts that can be registered Delete unnecessary logon accounts an...

Page 227: ...m To change the account in use log off from the system once and then change the account Input a Phone number The telephone number has not been entered Enter the telephone number The password you typed...

Page 228: ...igured to disable writing Failed to back up the office data After a while execute backup of office data again An Activation Code was reg istered on the SV8300 but office data backup failed Wait for a...

Page 229: ...33628 001 Rev 1 0 Script Error Message Cause Remedial action Invalid file format selected Con firm the contents of the script file csv The specified script file csv has invalid content Create a script...

Page 230: ...P address for PC is not same as the IP address for FTP sever Set the IP address of PC on the Whole Setting menu of FTP Server Setting Page 8 12 2 The command port for the FTP server have already been...

Page 231: ...0 directly with RS CONSOLE CA A No Cause Remedial action 1 No temporary Activation Code 4320 or Activation Code had been regis tered following the registration of license data Register a temporary Act...

Page 232: ...is used Enter a valid Activation Code 2 Unstable communica tion between PCPro and the SV8300 The SV8300 was in a con gested state unable to receive a maintenance command Wait for a while and retry the...

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