NEC SuperScript 1400, User Manual

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66 Chapter 8, Troubleshooting
If paper is not feeding properly
Possible Cause Solution
Paper has been
incorrectly loaded. Remove paper from the paper tray and reload
the paper correctly.
There is too much paper
in the paper tray. Remove excess paper from the tray.
Too thick a paper was
used. Use only paper that meets the specifications
required by the printer.
If the print job is running slow
Possible Cause Solution
The job may be very
complex.
The maximum speed of
12 pages per minute
cannot be exceeded. Reduce the complexity of the page or try
adjusting the print quality settings.
If using Windows 95, the
Spooling Setting may be
set incorrectly. • From the Start menu, select Settings, and
then Printers.
• Right-click the NEC SuperScript 1400
Series printer icon
• Choose Properties and click on the
Details tab.
• Choose the Spool Settings button.
• Select the desired spool setting from the
available choices.
The computer may have
insufficient random-
access memory (RAM). Reduce the complexity of the page or try
adjusting the print quality settings.
If half the page is blank
Possible Cause Solution
The page layout is too
complex. Simplify the page layout and remove any
unnecessary graphics from the document, if
possible.
The page orientation
setting may be incorrect. Change the page orientation in your
application.
The paper size and the
paper size settings do
not match. Make sure that the paper size in the print
settings matches the paper in the paper tray.
If the paper keeps jamming
Possible Cause Solution
There is too much paper
in the paper tray. Remove excess paper from the tray. If
printing special media, use the Manual Feed
Tray.
An incorrect type of
paper is being used. Use only paper that meets the specifications
required by the printer.
An incorrect output
method is being used. Media such as thick paper should not be
printed to the Main Output Tray. Use the
Face-up Output Tray instead.
There may be obstacles
inside the printer. Open the top cover and remove the
obstacles.
If the text is garbled or incomplete
Possible Cause Solution
The printer cable is
loose or defective. • Disconnect the printer cable and then
reconnect it.
• Try a print job you know works.
• If possible, attach the cable and printer to
another computer and try a print job that
you know works.
• Finally, try a new printer cable.
The wrong printer driver
was selected. Check the application’s printer selection
menu to make sure that your printer is
selected.
The software application
is malfunctioning. Try printing a job from another application.