Solving System Problems 8-13
If you still need help, continue with the suggestions that
follow.
Getting Help From Your Company
If you are in a company, the best source of help may be
internal. Your company may have designated central
support personnel to whom you can go when you have
problems.
Getting Help From Your NECCSD Dealer
The NECCSD dealer from whom you purchased your
system is a good source of help and should be contacted.
The dealer is backed by complete support resources and
programs within NECCSD.
Getting Help From NECCSD's Technical Support Center
Help is available to you through the NECCSD Technical
Support Center. (International customers should check with
their sales provider.) Direct assistance is available 24 hours
a day, 7 days a week. You can call the Support Center, toll
free, at 1-800-632-45
2
5.
Free technical support for hardware is limited to the length
of the standard warranty. Software support for pre-loaded
software is limited to 90 days from the time of the first call
to the NECCSD Technical Support Center. For software
support after the initial 90 days or hardware support after
the warranty period, the charges are $30.00 per incident.
Before calling, please have ready your system name, model
number, serial number, and purchase date. Also have ready
as much information as possible about the problem you are
having, including any error messages that occurred.
