7-10 24-Hour Information Services
NECCSD TECHNICAL SUPPORT SERVICES
NECCSD also offers direct technical support through its
Technical Support Center. (NECCSD technical support is
for U.S. and Canadian customers only, international
customers should check with their sales provider.)
Direct assistance is available 24 hours a day, seven days a
week. Call the NECCSD Technical Support Center, toll
free, at 1-800-632-45
2
5 (for U.S. only).
Free technical support for hardware is limited to the length
of the standard warranty. Software support for pre-loaded
software is limited to 90 days from the time of the first call
to the NECCSD Technical Support Center. For software
support after the initial 90 days or hardware support after
the warranty period, the charges are $30.00 per incident.
Please have available your system’s name, model number,
serial number, and as much information as possible about
your system’s problem before calling.
For outside the U.S., please contact your local NECCSD
sales provider.