Getting Services and Support 7-9
NEC CSD Technical Support
Services
NEC CSD also offers direct technical support through its
Technical Support Center. (NEC CSD technical support is for
U.S. and Canadian customers only; international customers
should check with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week.
Call the NEC CSD Technical Support Center, toll free, at
1-800-632-4525
(U.S. and Canada only) for the following
support.
System hardware — toll-free phone support is limited to
the length of the standard warranty.
For hardware support after the standard warranty, get
system hardware support for a fee.
Preinstalled software — toll-free phone support for
90 days from the time of your first call to the NEC CSD
Technical Support Center.
After the initial 90 days, get preinstalled software support
for a fee.
Please have available your system’s name, model number,
serial number, and as much information as possible about
your system’s problem before calling.
For outside the U.S. and Canada, please contact your local
NEC CSD sales provider.
