Application Note ANV00005A
One Company, with Auto Attendant Answering Calls Day & Night
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NVM-2e/i-Series Quick Setup Guide
Appendix A: Application Notes
Appli cation No te ANV00005A
Appli cation No te ANV00005A
One Com pany, w ith Auto Attendant Answerin g Calls Day & Night
One Com pany, w ith Auto Attendant Answerin g Calls Day & Night
Problem:
A company wants to have the Automated Attendant answer calls during the day and at night. The
greeting and dialing options (Instruction Menu) available to callers will be different in the day and
at night.
Solution:
NVM-2e Voice Mail with Automated Attendant
Explanation:
In this application, a company wants to have the Automated Attendant answer calls during the day
and at night. The day mode greeting and dialing options (Instruction Menu) will be different than
the night mode greeting and dialing options. You can set up this application following these steps:
1.
Review the default Automated Attendant setup. See Step 1 below.
2.
Record an Instruction Menu for Call Routing Mailbox 802. Weekday daytime callers will hear
these recordings See Step 2 below.
3.
Record an Instruction Menu for Call Routing Mailbox 803. Evening and weekend callers will
hear these recordings See Step 3 below.
4.
In your telephone system programming, direct calls to the Automated Attendant during the
day and at night. See Step 4 below.
Note:
This Application Note illustrates one of several procedures you can use to program this
application. If you are familiar with NVM-2e programming, you may be able to set up
an alternate procedure.
Step 1.Review the default Automated Attendant setup.
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All Voice Mail ports use Answering Schedule Table 1. (You will not change this setup.)
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Answering Schedule Table 1 has 2 schedules. (You will not change this setup.)
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Schedule 1 is for weekdays (mornings and afternoons)
- Monday through Friday, 9:00 AM to 5:00 PM
- Assigned to Call Routing Mailbox 802 (which uses Dial Action Table 1)
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Schedule 2 is for weekday evenings and weekends
- Monday through Thursday, 5:00 PM to 9:00 AM
- Friday from 5:00 PM until Monday at 9:00 AM
- Assigned to Call Routing Mailbox 803 (which uses Dial Action Table 2)
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The default Instruction Menu is: “Thank you for calling. If you are calling from a touch
tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If
you are calling from a rotary dial phone, please stay on the line for assistance.”
(You will change these recordings in Steps 2 and 3 below.)
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Your telephone system is not set up to direct calls to the Automated Attendant. (You will
change this in Step 4 below.)
