NEC NECCare Platinum Express5800/A1160 Troubleshooting Manual Download

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A-1

Appendix A

Related Documents and Web Resources

This appendix lists documents and Web resources that provide additional information
about Express5800/A1160 systems.

A.1 Express5800/A1160 Documentation Library

The documentation library for Express5800/A1160 systems includes the following
categories and documents:

Planning for Server Arrival

Express5800/A1160 System Planning Guide

Installing and Configuring the Server

Express5800/A1160 Hardware Installation Guide

Express5800/A1160 Hardware Installation Quick-Setup Guide

Express5800/A1160 Software Installation and Configuration Guide

Reinstalling

Software

Express5800/A1160 Service Processor Troubleshooting and Upgrade Guide

Servicing the Server (service representatives only)

Express5800/A1160 Service Guide

Operating the Server

Express5800/A1160 User’s Guide

ESMPRO Agent for Linux User’s Guide

ESMPRO Agent for Windows User’s Guide

ESMPRO Alert Manager User’s Guide

ESMPRO Manager User’s Guide

Conceptual

Information

Express5800/A1160 Technical Overview

Individual copies of these documents can be downloaded from the Product Support Web
Site (

support.necam.com/Servers/Enterprise/

Summary of Contents for NECCare Platinum Express5800/A1160

Page 1: ...EXPRESS5800 A1160 Service Processor Troubleshooting Guide...

Page 2: ...uration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the cust...

Page 3: ...rmware using Remote console interface 2 3 Section 3 Troubleshooting the Service Processor 3 1 3 1 Possible Problem Symptoms for the Service Processor 3 1 3 2 Loss of Communication With Partition Remot...

Page 4: ...Processor on a Non boot Cell 5 4 5 2 2 Reconfiguring Service Processor on a Boot Cell 5 5 5 2 3 Reconfiguring Service Processor on a Boot Cell in a Multiple Cell Partition 5 5 5 3 Configuration Proce...

Page 5: ...E Monitor Interface 3 3 Figure 3 3 Location of Management Board Reset Button 3 4 Figure 3 4 Location of Management Board Reset Button 3 5 Figure 3 5 Location of Management Board Reset Button 3 10 Figu...

Page 6: ...nings WARNING Warnings alert you to situations that could result in serious personal injury or loss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note No...

Page 7: ...urt your fingers on the rail when you mount dismount the equipment into from the rack Lithium batteries can be dangerous Improper handling of lithium batteries may result in an explosion Dispose of li...

Page 8: ...unsure check the building wiring to avoid remote earth conditions For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your coun...

Page 9: ...ensure the extra low voltage integrity of the equipment connect only equipment with mains protected electrically compatible circuits to the external ports Remote Earths To prevent electrical shock con...

Page 10: ......

Page 11: ...ion that was available at the time of publication The latest version of the document may be found in the Product Support Web Site http support necam com servers Enterprise 1 2 Preparing to Restore the...

Page 12: ...cessor 1 2 EXPRESSSCOPE Monitor LCD on your cell or checking the remote console interface partition settings page for the partition the cell is in Figure 1 1 EXPRESSSCOPE Monitor LCD Main Screen Layou...

Page 13: ...tion or cell in your system does not use a routable IP address it is not accessible to network entities beyond its LAN segment that is network routers do not forward traffic to or from the partition o...

Page 14: ...Service Processor 1 4 1 3 2 Accessing EXPRESSSCOPE Monitor Interface The EXPRESSSCOPE Monitor interface is on the front of each cell You must be physically present to operate the buttons and view the...

Page 15: ...as follows 1 Log on to the partition remote console interface as follows a Open a browser on a management server or connected workstation b Type the maintenance LAN MLAN address of the partition in t...

Page 16: ...evision A dialog box appears containing the current management firmware revision level for each cell in the partition as shown in Figure 2 2 All cells in the partition should have the same firmware le...

Page 17: ...the management firmware levels on the Service Processors and update the firmware if necessary provided you can access the partition remote console interface as follows 1 Navigate to the firmware updat...

Page 18: ...ace is lost 3 Refresh the page and log on to restore the partition remote console interface 4 Navigate to the firmware update page and click Display Current Firmware Status and Revision to check that...

Page 19: ...erface The partition summary page of the remote console interface reports an unknown state for one or more cells 3 3 Cell Is Not Responding The EXPRESSSCOPE Monitor interface on the cell displays a tr...

Page 20: ...ny adjustments for regaining your connection to your system and Service Processor 1 Check that your workstation is on the same LAN segment as your system or that your partition IP address is routable...

Page 21: ...SCOPE Monitor LCD on your boot cell use the navigation buttons to select Partition and then press OK 3 On the partition menu use the navigation buttons to select Network and then 4 press OK 5 Verify t...

Page 22: ...sor To reboot your Service Processor locate the management board reset button on the rear of the cell and press it with a slim blunt tip tool for example the tip of a pen Figure 3 3 Location of Manage...

Page 23: ...roblems when you have restored and reconfigured your Service Processor return to the beginning of this section to continue troubleshooting Alternatively you can contact your service representative for...

Page 24: ...s a drastic measure that requires configuring most of the settings on the Service Processor possibly including settings configured in the factory or before or during installation The partition must be...

Page 25: ...urely seated and thumbscrews are snug Restoring the Service Processor to Default Settings Restoring the Service Processor to default settings is a drastic measure that requires configuring most of the...

Page 26: ...sk and IP address a On the main menu on the EXPRESSSCOPE Monitor LCD use the navigation buttons to select Partition and then press OK b On the partition menu use the navigation buttons to select Netwo...

Page 27: ...mporarily run out of addresses for the network segment your system is on and is waiting to reclaim unused addresses or if your system was repartitioned recently the partition may be still acquiring an...

Page 28: ...ide Then use the EXPRESSSCOPE Monitor LCD to verify that the partition successfully obtained the address y If the IP address remains as 0 0 0 0 check the main menu of the EXPRESSSCOPE Monitor LCD for...

Page 29: ...ltaneously 4 2 Restoring Service Processor to Default Settings If you cannot access the partition remote console interface you are troubleshooting and none of the troubleshooting procedures resolve yo...

Page 30: ...partitions That is the number of partitions can be the same as the number of cells where each partition consists of one cell y Loss of many partition settings such as SSL certificates You need to upd...

Page 31: ...main menu on the EXPRESSSCOPE Monitor LCD use the navigation buttons to select Cell and then press OK b On the cell menu use the navigation buttons to select Network and then press OK c On the cell n...

Page 32: ...toring default settings can have the following effects depending on whether you restore defaults on a boot cell a non boot cell or all cells in the system y Imposition of the following IP address sett...

Page 33: ...ons 3 Use remote console interface for your partition to specify partition settings including customer data details for Call Home packets See 5 3 5 Specifying Partition Settings 4 Use remote console i...

Page 34: ...face 5 3 Configuration Procedures This section provides detailed instructions for the possible configuration procedures you might want to perform 5 3 1 Configuring Network Settings The Service Process...

Page 35: ...CD displays a message that the settings are reserved for you to update as shown in Figure 5 1 Figure 5 1 Settings Reserved Other client applications that attempt to update the settings receive a messa...

Page 36: ...changes are reverted by default For example to set the IP address a If the value of Set DHCP on the network menu is On navigate to Set DHCP and press OK The value changes to Off b Navigate to Set IP A...

Page 37: ...ecreasing the values have intelligent behavior For example If the current value is 168 and the cursor is on the rightmost digit 8 when you press the up arrow the value 168 rolls up to 169 169 rolls up...

Page 38: ...e it to resolve any inconsistencies amongst the cells in your partition Figure 5 5 Partitioning Page Note The host operating system cannot be running when you submit partitioning actions Refer to the...

Page 39: ...ells to Other Partitions 5 3 4 Moving Cells to Other Partitions You can move cells to a partition only if the cell you want to move is not running in another partition This procedure establishes the p...

Page 40: ...e link to display one of the following groups of settings and select or type the desired values y Power Power cycle interval Power off cells on the next power down command Power restore policy o DC po...

Page 41: ...t required Department and special handling instructions neither are required 3 Click Submit The settings are updated as specified 5 3 6 Adding User Credentials using Remote console interface To add ne...

Page 42: ...og box appears Alternatively if you do not want to add these credentials click Cancel to return to the user management page without making changes 7 To continue adding the credentials click OK The use...

Page 43: ...ecause SSL certificates contain the Web server MLAN address you must regenerate them any time the MLAN address changes for a partition or cell Each MLAN address requires unique certificates 5 3 8 Conf...

Page 44: ...ion dialog box appears 5 Click OK The Alert Management page appears If the SMTP server is configured but you need to disable it temporarily or for maintenance purposes perform the following steps 1 Cl...

Page 45: ...ons using the following procedure 1 Navigate to the alert management page on the partition remote console interface as shown in Figure 5 9 Figure 5 9 Alert Management Page 2 Make one of the following...

Page 46: ...Configuration Procedures 5 18 The Alert Management Modify page appears as shown in Figure 5 10 and Figure 5 11 Figure 5 10 Alert Management Modify Email...

Page 47: ...All events having the selected severity level or greater result in the alert being sent 6 For e mail alerts type values for the following y Email Address the destination e mail address y Subject y Me...

Page 48: ...Configuration Procedures 5 20 10 Select the alert destination and click Send Test Alert to check the validity of the configured destination...

Page 49: ...ress5800 A1160 Hardware Installation Quick Setup Guide Express5800 A1160 Software Installation and Configuration Guide y Reinstalling Software Express5800 A1160 Service Processor Troubleshooting and U...

Page 50: ...ices www necam com products This is the home page for products and services NECAM is offering Product Support support necam com Servers Enterprise This is the home page for customer support You can fi...

Page 51: ...s While NEC Corporation of America products is considered to be compatible with many systems the specific functional implementation by the Customers of the product may vary Therefore the suitability o...

Page 52: ...456 01807 000...

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