NEC NECCare Platinum Express5800/A1160, Troubleshooting Manual

Page: 25 / 52

Error Messages Displayed on EXPRESSSCOPE® Monitor LCD
3-7
3.4.1. Message: “ID Indeterminate”
This message indicates that the cell interconnect cables for your system are not
connected correctly.
Solution : Connect your cell interconnect cables according to cabling details in the
Hardware Installation Guide or the Service Guide .
3.4.2. Message: “ID Conflict”
This message indicates that two or more cells in your system are using the same cell
number.
Solution : Perform the following troubleshooting procedures.
Checking Cell Interconnect Cable Connections
Check the following:
y
All cell interconnect cables for your system are present and correctly cabled (see
the
Hardware Installation Guide or Fault Isolation and Servicing Guide for cabling
details).
y
The A and B connectors are not reversed.
y
All cables are securely seated and thumbscrews are snug.
Restoring the Service Processor to Default Settings
Restoring the Service Processor to default settings is a drastic measure that requires
configuring most of the settings on the Service Processor, possibly including settings
configured in the factory or before or during installation.
The partition must be DC powered down before you restore the associated Service
Processors to default settings. Only restore one Service Processor at a time; do not
restore multiple Service Processors simultaneously.
To restore your Service Processor to default settings, see Section 4 Restoring the
Service Processor .
After restoring your Service Processor, see 5.2 Configuring After Restoring Default
Settings for reconfiguration procedures.
If there are still problems when you have restored and reconfigured your Service
Processor, return to the beginning of this section to continue troubleshooting.
Alternatively, you can contact your service representative for resolving problems.