NEC Express 5800/320Lb-R User Manual Download

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Chapter 7 Troubleshooting ........................................................................................... 7-1

TO LOCATE THE ERRORS........................................................................................................7-2

ERROR MESSAGES ...................................................................................................................7-3

Error Messages by LED Indication ..........................................................................................7-3

Error Messages on the Liquid Crystal Display (LCD) .............................................................7-3

POST Error Messages ............................................................................................................7-14

Error Notification by BEEP ...................................................................................................7-20

Linux Error Messages ............................................................................................................7-21

Server Management Application Error Message....................................................................7-23

SOLVING PROBLEMS .............................................................................................................7-24

Problems with NEC Express5800/ft series.............................................................................7-24

Event Log ...............................................................................................................................7-31

Problems with NEC EXPRESSBUILDER ............................................................................7-32

Problems with Master Control Menu .....................................................................................7-34

Problems with NEC ESMPRO...............................................................................................7-35

COLLECTION OF TROUBLE LOGS ......................................................................................7-36

Collection of syslog................................................................................................................7-36

Collection of System Information ..........................................................................................7-36

Collection of the Memory Dump ...........................................................................................7-37

Backup of IPM Information ...................................................................................................7-38

Chapter 8 System Upgrade ........................................................................................... 8-1

SAFETY PRECAUTIONS...........................................................................................................8-2

ANTI-STATIC MEASURES........................................................................................................8-3

PREPARING YOUR SYSTEM FOR UPGRADE .......................................................................8-4

3.5-INCH HARD DISK DRIVE ..................................................................................................8-5

Installing 3.5-inch Hard Disk Drive .........................................................................................8-7

Removing 3.5-inch Hard Disk Drive........................................................................................8-9

Replacing 3.5-inch Hard Disk Drive ......................................................................................8-10

RAID CONFIGURATION WHEN DISKS ARE ADDED ........................................................8-11

CPU MODULE ..........................................................................................................................8-13

Removing CPU Module .........................................................................................................8-14

Installing CPU Module...........................................................................................................8-16

DIMM.........................................................................................................................................8-18

Installing DIMM ....................................................................................................................8-20

Removing DIMM...................................................................................................................8-21

Replacing DIMM ...................................................................................................................8-22

PROCESSOR (CPU)..................................................................................................................8-23

Installation..............................................................................................................................8-24

Removing CPU ......................................................................................................................8-27

Replacing CPU.......................................................................................................................8-28

PCI MODULE............................................................................................................................8-29

Precautions .............................................................................................................................8-30

Removing PCI Module...........................................................................................................8-31

Installing PCI Module ............................................................................................................8-33

PCI BOARD...............................................................................................................................8-35

Installing PCI Board...............................................................................................................8-36

Removing PCI Board .............................................................................................................8-41

Replacing PCI Board..............................................................................................................8-42

Summary of Contents for Express 5800/320Lb-R

Page 1: ...N8800 048E 049E NEC Express5800 320Lb 320Lb R User s Guide 1st Edition 10 2004 856 124161 901 A ...

Page 2: ... Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC To allow for design and sp...

Page 3: ...This guide uses the following three types of symbols to give indications and precautions against a danger They are defined as follows Indicates that there are risks of a danger Each image symbolizes a particular type of danger Attention Indicates what you must not do Each image symbolizes a particular type of prohibition Prohibited actions Indicates what you must do Each image symbolizes a particu...

Page 4: ... risk of losing eyesight due to laser beam Indicates a risk of an injury or damage to physical assets due to a hazardous material Prohibited actions Indicates a general prohibition that is not defined herein Do not disassemble repair or modify the equipment Otherwise there is a risk of an electric shock or fire Mandatory actions Unplug the server Otherwise there is a risk of an electric shock or f...

Page 5: ... A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numériqeu de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada CE Statement Warning This is a Class A product In residential environment this product may cause radio interference in which case the user may be required to take adequate measure...

Page 6: ...short Microsoft Windows NT Server network operating system version 3 51 4 0 and Microsoft Windows NT Workstation operating system version 3 51 4 0 are called Windows NT for short Microsoft Windows Millennium Edition Operating System is called Windows Me for short Microsoft Windows 98 operating system is called Windows 98 for short Microsoft Windows 95 operating system is called Windows 95 for shor...

Page 7: ... high reliability in terms of fault tolerance in addition to high performance scalability and general versatility provided by NEC Express5800 series In the event of trouble its dual configuration will allow the system to instantaneously isolate the failed parts to assure non stop running operation will be moved smoothly from one module to the other minimizing damage to it You can use this ft serie...

Page 8: ...ption This chapter describes what you should know about the product its component names functions operating procedures as well as handling of devices and other parts Chapter 3 Linux Setup and Operation This chapter describes setup and operation specific to the product when it is on Linux Chapter 4 System Configuration This chapter describes how to make settings of built in basic input output syste...

Page 9: ... and check the individual items If some component is missing or damaged contact your sales agent Keep the accessories in a safe place You will need them when you perform setup addition of options or replacement of failed components To check NEC EXPRESSBUILDER components see the attached list Be sure to fill out and mail the software registration card that is attached to your operating system Make ...

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Page 11: ...ROUBLE IS SUSPECTED 1 20 ABOUT REPAIR PARTS 1 20 ABOUT OUR WEB SERVICE 1 20 Chapter 2 General Description 2 1 STANDARD FEATURES 2 2 NAMES AND FUNCTIONS OF COMPONENTS 2 6 Front View 2 6 Front View inside 2 8 CD ROM Drive 2 9 Rear View 2 10 CPU Module 2 12 PCI Module 2 14 Chassis Board Layout 2 15 LEDs 2 16 BASIC OPERATION 2 28 Locking and Unlocking the Front Bezel 2 28 Power ON 2 30 Power OFF 2 31 ...

Page 12: ...DER 5 2 Start Menu 5 2 NEC EXPRESSBUILDER Top Menu 5 4 Consoleless Menu 5 7 Master Control Menu 5 9 NEC ESMPRO Agent and Manager 5 10 Overview 5 10 NEC ESMPRO Agent 5 18 NEC ESMPRO Manager 5 23 Maintenance of NEC Express5800 ft series 5 36 NEC MWA MANAGEMENT WORKSTATION APPLICATION 5 56 Servers to be remotely managed by MWA 5 56 Remote Management Configuration for the Server without Console 5 57 C...

Page 13: ...ormation 7 36 Collection of the Memory Dump 7 37 Backup of IPM Information 7 38 Chapter 8 System Upgrade 8 1 SAFETY PRECAUTIONS 8 2 ANTI STATIC MEASURES 8 3 PREPARING YOUR SYSTEM FOR UPGRADE 8 4 3 5 INCH HARD DISK DRIVE 8 5 Installing 3 5 inch Hard Disk Drive 8 7 Removing 3 5 inch Hard Disk Drive 8 9 Replacing 3 5 inch Hard Disk Drive 8 10 RAID CONFIGURATION WHEN DISKS ARE ADDED 8 11 CPU MODULE 8 ...

Page 14: ...viii Setup of Optional PCI Board 8 43 Appendix A Specifications A 1 Appendix B I O Port Address B 1 ...

Page 15: ...Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server ...

Page 16: ...r stays alert to possible risks Do not remove or damage these labels If some label is missing about to peel off or illegible contact your sales agent The figures below show locations of the labels on tower model and rack mount model servers Tower Model Label A Label C Label E Label D Label B ...

Page 17: ...1 3 Label D Label C Label B Label A Label E ...

Page 18: ...1 4 Rack mount Model Label A Label D Label E Label C Label B ...

Page 19: ...1 5 Label D Label C Label B Label A Label E ...

Page 20: ...1 6 PCI CPU Modules PCI Module CPU Module Label A Label B Label A External View Internal View External View ...

Page 21: ...1 7 Label A Internal View Label B Label B ...

Page 22: ...detect smoke odor or noise If the equipment emits smoke odor or noise immediately flip off the POWER switch unplug the cord and contact your sales agent There is a risk of a fire Do not insert a wire or metal object Do not insert a wire or metal objects into a vent or disk drive slot There is a risk of an electric shock Do not use the equipment in an unsuitable place Do not install a server rack i...

Page 23: ...ter or foreign objects e g pins or paper clips enter the equipment There is a risk of a fire electric shock and breakdown When such things accidentally enter the equipment immediately turn off the power and unplug the cord Contact your sales agent instead of trying to disassemble it yourself ...

Page 24: ...rated current is exceeded there is a risk of overheating that could lead to a fire Do not plug the cord insecurely Insert the plug firmly into an outlet Otherwise there is a risk of heat or fire due to poor contact If dust settles on the slots and it absorbs moisture there is also a risk of heat or fire Do not use nonconforming power cords Use the power cords specified by NEC If the rated current ...

Page 25: ...zel or it may become detached causing an injury For lifting and moving the equipment remove the mounted modules from the main unit and carry them separately It takes at least two people to carry it hold the equipment firmly by its bottom Do not install the equipment in an unsuitable place Install the equipment in such a place as specified in this User s Guide Avoid the following or there is a risk...

Page 26: ...dling and connecting interface cables Do not use any damaged cable connector Do not step on the cable Do not place any object on the cable Do not use the equipment with loose cable connections Do not use or store this product in corrosive environment Avoid the usage or storage of this product in an environment which may be exposed to corrosive gases such as those including but not limited to sulfu...

Page 27: ...mbling replacing or recharging it yourself Disconnect the power plug before cleaning the server Make sure to power off the server and disconnect the power plug from a power outlet before cleaning or installing removing internal optional devices Touching any internal device of the server with its power cord connected to a power source may cause an electric shock even of the server is off powered Di...

Page 28: ...s a risk of a fire or electric shock Keep animals away Animal s waste or hair may get inside the equipment to cause a fire or electric shock Do not place any object on top of the server The server may fall down to cause damage to physical assets Do not leave the CD tray ejected Dust may get in the equipment to cause malfunction The ejected tray may also become a cause of injuries Do not use a cell...

Page 29: ...It may fall down to cause injuries Do not assemble parts alone It takes at least two people to mount doors and trays to a rack You may drop some parts to cause a breakage or injuries Do not pull a device out of the rack if it is unstable Before pulling out a device make sure that the rack is fixed by stabilizers or quake resistant engineering Do not leave two or more devices pulled out from the ra...

Page 30: ...ent After the equipment halt under the conditions which is out of the guranteed environment conditions Temperature 10 to 35 C Humidity 20 to 80 Check the system clock once in a month It is recommended to operate the system clock using a time server NTP server if it is installed on the system which requires high level of time accuracy If the system clock goes out of alignment remarkably as time goe...

Page 31: ...ption there is a risk of malfunction that could lead to a breakdown It is recommended to use NEC s genuine option products Some competitors products are compatible with this server However servicing for trouble or damage resulting from such a product will be charged even within the warranty period ...

Page 32: ...he data actually remains on the hard disk If data is not erased completely it could be restored by certain software and be used for unexpected purposes You are strongly recommended to buy a special type of software or service to avoid such trouble For details contact your sales agent NEC shall not be accountable for such data leakage caused by your failure to take necessary measures Included Softw...

Page 33: ...t privacy and confidential information Some of the system components have limited lifetime e g cooling fans built in batteries built in CD ROM drive floppy disk drive mouse For stable operation it is recommended to replace them regularly For lifetime of individual components and replacing procedures ask your sales agent WARNING Do not detach a lithium battery yourself This equipment has a lithium ...

Page 34: ...olved by the above actions stop using the server and consult with your sales agent In this case check LED indications of the server and alarm indications on the display which will serve as helpful information at the time of repair ABOUT REPAIR PARTS The minimum duration of holding repair parts of this equipment may be different for each country so contact the NEC sales representatives If the perio...

Page 35: ...t is difficult to maintain a good work posture and may get tired soon Be sure to adjust the angle before using the display Adjust Brightness and Contrast Displays allow you to adjust brightness and contrast Optimum brightness and contrast vary depending on the individual age brightness of the room etc you need to make an adjustment accordingly If the screen is too bright or too dark it is bad for ...

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Page 37: ...hapter 2 General Description This chapter describes what you need to know to use the NEC Express5800 ft series Refer to this chapter when you want to know about certain components and how to operate them ...

Page 38: ...ror detection Bus parity error detection Temperature monitoring Error notification Built in fan monitoring feature Internal voltage monitoring feature BIOS password feature Security feature security lock for front bezel Power On Self Test POST Test and Diagnosis T D Utility Management Utilities Maintainability NEC ESMPRO NEC Management Workstation Application NEC MWA Off line Maintenance Utility R...

Page 39: ...undant memory It assures data redundancy through duplication of server data on an independent storage system These features eliminate server downtime that is usually caused by network disconnection or trouble with the I O controller Ethernet adapter or disk drive and support operation of the network and server applications continuously While being transparent to application software NEC Express580...

Page 40: ... hardware No need to modify applications You can run Linux compliant applications on NEC Express5800 ft series Thus unlike other highly fault tolerant products special API or scripts are not necessary Automatic mirroring NEC Express5800 ft series automatically maintains data as the current data Automatic detection and notification of faults NEC Express5800 ft series detects and sorts out all event...

Page 41: ...ing and setting of NEC Express5800 ft series NEC ESMPRO can be used both locally and remotely on work station PCs or server PCs syslog function When troubles etc are detected on NEC Express5800 ft series they will be recorded in syslog In service repairing You can repair or replace a failed module even if NEC Express5800 ft series is operating ...

Page 42: ...2 6 NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below Front View Tower model Rack mount model ...

Page 43: ...r model unit 4 Casters Wheels for moving a tower model unit 5 BMC status LED See LEDs in this chapter for details 6 PCI module status LED 1 See LEDs in this chapter for details 7 PCI module status LED 2 See LEDs in this chapter for details 8 DISK ACCESS LED See LEDs in this chapter for details 9 CPU module status LED 1 See LEDs in this chapter for details 10 CPU module status LED 2 See LEDs in thi...

Page 44: ...2 8 Front View inside Tower model Rack mount model ...

Page 45: ...ing data from CD ROMs Although there are two CD ROM drives only the one on the active primary PCI module can be used the module with the lit POWER Switch LED 7 3 5 inch disk bay Slots for adding hard disks On a tower model they are called Slots 1 2 and 3 from the bottom On a rack mount model they are called Slots 1 2 and 3 from the left Slots of the same number are mirrored between the groups 1 an...

Page 46: ... View Rack mount model Tower model PCI module for Group1 PCI module for Group2 CPU module for Group1 CPU module for Group2 CPU module for Group1 CPU module for Group2 PCI module for Group2 PCI module for Group1 ...

Page 47: ...rimary use this inlet to connect the power cord first 6 Monitor connector Connected to the display unit 7 SCSI connector Used for connecting external SCSI devices 8 PCI module status LED 1 See LEDs in this chapter for details 9 PCI module status LED 2 See LEDs in this chapter for details 10 PCI board slot status LED Slot1 See LEDs in this chapter for details 11 PCI board slot status LED Slot2 See ...

Page 48: ...group 2 have the same configuration 1 Module handle 2 Cooling fan 3 CPU module board 4 CPU socket 2 additional 5 AC inlet in the back 6 Backpanel connector in the back 7 CPU socket 1 standard 8 DIMM 9 Power unit 10 Power backboard ...

Page 49: ...tor 2 LED connector 3 Power connector 4 CPU socket 2 5 CPU socket 1 6 DIMM sockets Slots 1 to 6 from left Add memory modules in pairs 1 and 2 3 and 4 5 and 6 This section only describes connectors that are used for replacing parts or upgrading Other connectors have been setup before shipment ...

Page 50: ...ling fan 2 Power unit 3 AC inlet in the back The AC cable in the module which is connected to the AC inlet cannot be used for other purposes 4 Backpanel connector in the back 5 PCI module board 6 Video board 7 PCI riser card 8 PCI board retention bracket 9 SCSI backboard ...

Page 51: ...nnector external 2 Configuration jumper pin 3 Battery lithium battery 4 Cooling fan connector 5 Power connector 6 IDE connector 7 Power switch connector 8 9 LED connector SCSI connector internal Chassis Board Layout Rack mount model Back panel Interface board Clock board Backplane ...

Page 52: ...line Maintenance Utility installed you can view the error log to identify the cause of a trouble When you want to restart the server perform a shutdown if the OS allows you to shut down the system If not perform a reset or forced shutdown or you can restart the server by unplug and plugging the power cord LED indications Primary Secondary Description Action Green Off BMC operates normally and CPU ...

Page 53: ...he error message list see Chapter 7 Check if dust is accumulated on internal fans and confirm that the fan cables are connected firmly If the message does not disappear contact your sales agent BMC is being dumped Wait for a while it will go off soon PCI module may be connected incorrectly Check if PCI module is connected correctly Look for loose screws Red Off BMC may be out of order BMC firmware...

Page 54: ... BMC status LED on the primary will go off Red Red Both BMCs are out of order Check if both PCI modules are connected correctly Confirm that screws are fixed firmly If the indication does not change contact your sales agent 1 The status of green green blinking every second amber amber blinking every second or off ...

Page 55: ...ure RAID of the hard disks See Chapter 3 Linux Setup and Operation Remount the hard disk If the problem persists contact your sales agent Off Off Amber Amber AC power is not supplied to the PCI module 1 The PCI module 2 operates in simplex mode Check if the power cord is connected correctly Check the condition of breaker and UPS Check if the power unit of the PCI module 1 is connected correctly Re...

Page 56: ...rd or the PCI module board connected or mounted on PCI module 2 ii There is an error in the devices connected to the option PCI board connected or mounted on PCI module 2 including the cable disconnection iii The LAN cable connected or mounted on PCI module 2 is disconnected Make sure that the option PCI board is properly mounted and cables are properly connected to the connecters of the PCI modul...

Page 57: ... normal 3 Status LED 1 of only PCI module 1 is red PCI 1 PCI 2 Status LED 2 DISK Access LED Status LED 2 DISK Access LED Description Action Off Off Amber Amber The PCI module 1 is on standby The PCI module 1 has not been powered on yet The PCI module 2 operates in simplex mode Start the PCI module 1 from ft server utility See Chapter 5 Remount the PCI module 1 If the problem persists contact your ...

Page 58: ...m persists contact your sales agent Amber Amber Green Off The PCI module 2 is performing diagnosis Diag The PCI module 1 operates in simplex mode Wait for the PCI module 2 to start When the PCI module 2 starts and duplex mode is established the indications will return to normal Off Off Off Off Only the PCI module 2 is on standby AC power is supplied through the cord but the system has not been pow...

Page 59: ...x mode Start the CPU module 1 from ft server utility See Chapter 5 Remount the CPU module 1 If the problem persists contact your sales agent Off Amber Red Green The CPU module 2 is performing diagnosis Diag The CPU module 1 operates in simplex mode Wait for the CPU module 2 to start When the CPU module 2 starts and duplex mode is established the indications will return to normal Red Green Off Ambe...

Page 60: ...tandby AC power is supplied through the cord but the system has not been powered on yet Red Green Red Off The CPU module 1 is performing diagnosis Diag Red Off Red Green The CPU module 2 is performing diagnosis Diag After turning on the power wait for the OS to start When the OS starts and duplex mode is established the indications will return to normal If not check the Status LEDs and then take t...

Page 61: ...t your sales agent For LED indications when option boards are attached see PCI Module in Chapter 8 DISK LED A DISK LED shows the status of the hard disk mounted in a 3 5 inch device bay Combined the two DISK LEDs on PCI modules 1 and 2 show the status of the hard disks PCI module 1 PCI module 2 Description Action Green Off Green Off Hard disks are now in RAID configuration and running normally Har...

Page 62: ...will blink frequently Check if the LED blinks in green when the number of accesses decreases or if it is green when there are no accesses anymore When you power on NEC Express5800 ft series and the access LEDs do not illuminate green remount the hard disks ...

Page 63: ...BASE TX Off Operating as 100BASE TX or 10BASE T Operating as 10BASE T LINK ACT LED The LINK ACT LED shows the status of a standard network port It is green if power is supplied to the main unit and hub and they are connected correctly LINK It blinks green while the network port sends or receives data ACT When the LED does not illuminate during LINK check the condition and connection of network cab...

Page 64: ...ck mount model server has a cover like detachable bezel You need to open the front bezel when you access the POWER switch CD ROM drive or hard disk IMPORTANT Without using the security key you cannot open or detach the front bezel It is not recommended to use the server with its bezel detached Tower Model Insert the security key into the slot and turn it to release the lock Hold the handle on the ...

Page 65: ...little pressure to release the lock 6 Hold the right side of the front bezel lightly and pull it open 7 Detach the bezel from the main unit by sliding it to the left a little to disengage the tabs from the frame Attach To attach the front bezel engage the tabs on the frame on the left side of the main unit After attaching and closing the front bezel lock it with the key for security Tabs Frame Rel...

Page 66: ... BMC Status LED 2 Detach the front bezel or open it in the case of a tower model 3 Confirm that the BMC Status LED on both PCI modules are off and press the POWER switch which illuminates green and located on the front panel After a while the NEC logo will appear on the screen IMPORTANT Do not turn off the power before the NEC logo appears When powering on make sure that the BMC Status LED on the ...

Page 67: ...press5800 ft series is plugged to a UPS see manuals included with the UPS or the application that controls the UPS 4 Perform a proper shutdown process from Linux for NEC Express5800 ft series Press the POWER switch to turn off the power 5 Power off all peripheral devices ...

Page 68: ...ess Esc when the BIOS menu is displayed select System Configuration Advanced and set Boot time Diagnostic Screen to Enabled see Chapter 4 You can view the test items and details from a management PC where NEC ESMPRO Manager or NEC MWA is installed You don t always need to check POST details You will need to check messages when You install a new NEC Express5800 ft series A failure is suspected You ...

Page 69: ... using the server Unless this message appears together with an error message you don t need to start the utility to modify the configuration If you wait for a few seconds POST will go on automatically To start the SETUP utility press F2 while the above message is displayed For setting and parameter functions see the section of BIOS setup When SETUP is completed the server will reboot itself automa...

Page 70: ... other CPU PCI module and run POST or OS startup In this manner the server retries POST or OS startup with different combinations of CPU PCI modules If POST does not finish normally with any combinations the server will stop with the state of DC OFF While performing retries the server displays or registers the error types For details of error messages see Chapter 7 Troubleshooting POST Error Messa...

Page 71: ... the server Insert a floppy disk into the drive firmly with the label side up and its protective shutter facing the drive TIPS You cannot physical format floppy disks on the USB floppy disk drive Use formatted floppy disks If you power on or restart NEC Express5800 ft series with a floppy disk left in the drive the server will access the floppy disk to start the system Unless a system exits on the...

Page 72: ... Do not clip disks Be careful not to drop Store floppy disks in a protective case where they are kept away from magnetic waves or dust To prevent data from being erased accidentally the floppy disk has a write protect notch When the disk is write protected you can read data but you cannot write the data or format the disk It is recommendable to write protect floppy disks that contain important dat...

Page 73: ... CD ROM only the CD ROM drive mounted to the primary PCI module can be used for installation When you cannot eject a CD ROM When you cannot eject the CD ROM by pressing the eject button follow the steps below to eject it 14 Perform the shutdown process of the Linux for Express5800 ft series Then press the POWER switch to turn off the power of the NEC Express5800 ft series 15 Use a metal pin of abo...

Page 74: ...signal side blank side Place the CD ROM gently on the tray with the printed side up Do not scratch or use a pencil or ballpoint pen to write on the CD ROM Keep away from cigarette smoke Do not leave the CD ROM in a place that is subject to direct sunlight or high temperatures e g due to a heater If the CD ROM gets dirty with dust or fingerprints wipe it gently from its center to edge with a dry so...

Page 75: ...Chapter 3 Linux Setup and Operation This chapter describes setup procedures to make NEC Express5800 ft series ready for use ...

Page 76: ...o of PCI module Device name Slot 1 for Group 1 sda Slot 2 for Group 1 sdb Slot 3 for Group 1 sdc Slot 1 for Group 2 sdd Slot 2 for Group 2 sde Slot 3 for Group 2 sdf IMPORTANT When adding disks or reconfiguring RAID the status of each disk becomes RESYNCING or RECOVERY Do not insert remove disks turn off the power or restart the system during this status Wait until the status of RESYNCING or RECOV...

Page 77: ... for built in SCSI disks such as mounting a disk to devices md for RAID by software With the standard configuration at the time of shipment the SCSI disks are inserted to the slot 1 of the PCI modules for Group 1 and Group 2 ...

Page 78: ...from ESMPRO Manager If trouble occurs the color changes from green to red In this case you will notice that there is trouble with both the SCSI Enclosures ID 41 and ID 42 2 Check the SCSI Enclosures ID 41 and ID 42 on the tree See the path information in General Information of SCSI Slot to locate a group of 3 5 inch device bays that corresponds to each enclosure The table below shows the path info...

Page 79: ...us are 10 5 and 0 respectively This allows you to find that SCSI Slot ID 41 1 belongs to Group 1 SCSI slots under SCSI Enclosure ID 41 correspond to Group 1 Therefore Group 2 corresponds to SCSI slots under SCSI Enclosure ID 42 You will find that the failed disk located in the SCSI slot ID 41 2 is the second disk of Group 1 ...

Page 80: ...that status is finished 1 Select RAID Remove Half Disk or Remove Full Disks of ftdiskadm to separate the disk specified by the slot number from the RAID and from the system 2 Remove the disk from the system and then insert a new disk 3 Use Repair Disk of ftdiskadm to perform RAID recovery The following is an example from the separation of the built in disk inserted to the slot 1 of the PCI module ...

Page 81: ...3 7 Confirm that the disk is disconnected Confirm that the above status is SIMPLEX before exchanging the disk The following is an example of a RAID recovery procedure ...

Page 82: ...irm that the duplication process is started Perform RESYNC to each md device After a while use the following command and check the status again If each md device s status is DUPLEX disk duplication is completed ...

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Page 84: ......

Page 85: ...tion This chapter describes Basic Input Output System BIOS configuration When you install the server for the first time or install remove optional devices thoroughly read this chapter for better understanding and correct setups ...

Page 86: ...he SETUP utility is intended for system Administrator use only The SETUP utility allows you to set a password The server is provided with two levels of password Supervisor and User With the Supervisor password you can view and change all system parameters of the SETUP utility With the User password system parameters available for viewing and changing are limited Do not set any password before inst...

Page 87: ... F2 to SETUP Press F1 to resume F2 SETUP F12 Network Press F2 to start the SETUP utility and display its Main menu If you have previously set a password with the SETUP utility the password entry screen appears Enter the password Enter password Up to three password entries will be accepted If you fail to enter the password correctly for three consecutive times the server halts You can no longer pro...

Page 88: ...receded by X is selected these keys are disabled Enter Press Enter to choose the selected parameter Esc Displays the previous screen F1 Press F1 when you need help on SETUP operations The help screen for SETUP operations appears Press Esc to return to the previous screen F9 Sets the default parameter to the parameter of the currently displayed item The default parameter may differ from the factory...

Page 89: ...Console Connection Direct Remote operation via WAN Select System Hardware Console Redirection Console Connection Via Modem UPS To link power supply with the UPS To power on the server when power is supplied from the UPS Select System Hardware AC LINK Power On To keep the server off powered even when power is supplied from the UPS if the POWER switch was used to power off Select System Hardware AC ...

Page 90: ...heral Configuration and setup each device Optional PCI related devices To install optional PCI board etc Select Advanced Option ROM PCI Slot n Enabled n Slot number to install the board Boot To change the boot order of devices connected to the server Select Boot and specify the boot order To display POST check results Select Advanced Advanced Boot time Diagnostic Screen Enabled You can also press ...

Page 91: ...iguration Data To save the BIOS configuration data Select Exit Save Changes Exit or Save Changes To discard changes to the BIOS configuration data Select Exit Exit Without Saving Changes or Load Previous Value To restore the default BIOS configuration it may be different from the configuration at shipment Select Exit Get Default Values ...

Page 92: ...Start the SETUP utility to display the Main menu Example Phoenix BIOS Setup Utility Main Advanced Security System Hardware Boot Processor Type Processor Speed Cache RAM System Memory Extended Memory BIOS Version System Time System Date Language Primary Master Tab Shift Tab or Enter selects field Item Specific Help Exit Intel R Xeon TM processor 2 40 GHz 512KB 584KB 511MB REL 6 0 8 M 1 18 54 08 Eng...

Page 93: ...rrent date Language English US Français Deutsch Italiano Español Select a language in which the SETUP is displayed Only English US is supported currently Primary Master CD ROM Indicates device type connected to IDE Primary master View only Factory set IMPORTANT Check and adjust the system clock before operation in the following conditions After transporting the equipment After storing the equipmen...

Page 94: ... options Item Specific Help Phoenix BIOS Setup Utility Main Advanced Security System Hardware Boot Exit F1 Help Change Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu There is no configurable items on the above Advanced menu screen Display each sub menu and make settings on the sub menu screen Select an option with the mark and press Enter to d...

Page 95: ...o Enabled Boot time Diagnostic Screen is unconditionally set to Enabled Post Error Pause Enabled Disabled Specify whether to stop POST at the end of POST when an error occurs during POST Factory set TIPS RomPilot is a BIOS feature for communications with the NEC Management Workstation Application NEC MWA To use the NEC MWA for management of the server select Enabled for RomPilot Support Use of the...

Page 96: ...xxxxxxxx xxxxxxxx Phoenix BIOS Setup Utility Advanced F1 Help Change Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu See the table below for setup options on the screen Option Parameter Description Your Setting Processor 1 Type Processor 2 Type Indicates processor type installed on Processor 1 or Processor 2 view only Factory set ...

Page 97: ... setup options on the screen Option Parameter Description Your Setting DIMM 1 6 Size Indicates the size of memory installed on DIMMs 1 1 to 6 6 None indicates no DIMM installed view only DIMM 1 6 Speed Indicates the type of DIMM DDR200 DDR266 installed on DIMMs 1 0 to 6 6 None indicates no DIMM installed view only Factory set ...

Page 98: ... 4 1 2F8 IRQ 3 2 2F8 IRQ 4 3E8 IRQ 3 3E8 IRQ 4 2E8 IRQ 3 2E8 IRQ4 Auto Enable or disable the serial port A and B or specify a base address and interrupt 1 Factory setting for the serial port A 2 Factory setting for the serial port B Factory set Serial Port A Serial Port B Disables serial port 1 or sets the base address IRQ of serial port 1 Item Specific Help Peripheral Configuration 3F8 IRQ 4 2F8 ...

Page 99: ...ring Boot Monitoring Disabled Enabled Enable or disable the boot monitoring feature This function is unique to the NEC Express5800 ft series detects errors until the OS boots up and immediately reboots the OS upon detection of an error For details see Behavior at Occurrence of Error in Chapter 2 Enable this function if NEC ESMPRO Agent is installed on the OS Disable this function if NEC ESMPRO Age...

Page 100: ...ends on the user s setting environment make sure to execute enough evaluation after the configuration of the environment Option ROM Select Option ROM on the Advanced menu to display the following screen and enable disable expansion of Option Rom BIOS on the PCI bus On Board SCSI On Board LAN 1 On Board LAN 2 PCI Slot 1 PCI Slot 2 PCI Slot 3 Disables enables the mapping of the on board SCSI BIOS It...

Page 101: ...isable 10 100BASE LAN controller on the motherboard LAN2 Enable or disable 1000BASE PCI Slot 1 PCI Slot 3 Disabled Enabled Enable or disable BIOS on a device board connected to the PCI bus Select Enabled for the graphic accelerator board Select Disabled for Option ROM of PCI LAN device when the network boot feature is not used 1 2 3 Factory set IMPORTANT For the slot which you installed graphical ...

Page 102: ...Enter Select Esc Exit Select Item Select Menu See the table below for setup options on the screen Option Parameter Description Your Setting NumLock Auto On Off Enable or disable the NumLock feature at system start up If Auto is selected the NumLock feature will be enabled when an entry with the keypad is detected Key Click Disabled Enabled Enable or disable the key click sound Keyboard Auto repeat...

Page 103: ...w password Confirm new Password Main Advanced Security System Hardware Boot Exit F1 Help Change Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu Set a password on this pop up screen Enter a password of up to seven alphanumeric characters and symbols from the keyboard Supervisor Password is User Password is Set Supervisor Password Set User Passwo...

Page 104: ...alphanumeric characters Press Enter to display the user password entry screen With a user password accessing the SETUP menus is restricted This option is available only if the Supervisor Password is specified Password on boot Enabled Disabled Specify whether to request a password entry at boot up Supervisor password setup is required beforehand When the supervisor password is specified and this op...

Page 105: ...g AC LINK Stay Off Last State Power On Specify the AC LINK feature by selecting the status of the power supply unit of the server when the AC power supply restarts See the table on the next page for details Waiting time for AC LINK 0 10 3600 Set maximum waiting time in second for AC LINK If either of ACs is not supplied in time the system will be turned on as simplex config Value 0 means the syste...

Page 106: ...or disable the thermal sensor monitoring feature Upper Limit 7 48 80 Specify the upper limit temperature for boot up restriction in Celsius Use and or keys to specify a value by adding a number greater than 7 to the value specified for Lower Limit Lower Limit 0 5 73 Specify the lower limit temperature for boot up restriction in Celsius Do not specify 4 degrees or lower Use and or keys to specify a...

Page 107: ... Utility F1 Help Change Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu See the table below for setup options on the screen Option Parameter Description Your Setting Wake On LAN Disabled Enabled Enable or disable the remote power on feature via the network Factory set IMPORTANT You cannot use this feature on NEC Express5800 ft series Linux mode...

Page 108: ... Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu See the table below for setup options on the screen Option Parameter Description Your Setting Serial Port Address Disabled On board COM B Select a serial port to connect the HW console Selecting On board COM B changes Boot time Diagnostic Screen to Enabled Baud Rate 19 2K 57 6K Select a baud rate for commu...

Page 109: ...elow for setup options on the screen Option Parameter Description Your Setting Size 0 Size of ft Memory is specified MB Start Address Shows the start address of ft Memory view only Factory set IMPORTANT You cannot use this feature on NEC Express5800 ft series Linux model Use the server without changing the factory settings ...

Page 110: ...e priority using or IMPORTANT Specify the device boot order as shown above to start the NEC EXPRESSBUILDER ATAPI CD ROM Drive Removable Device Hard Drive Network IBA FE Slot 0130 v4110 Item Specific Help Main Advanced Security System Hardware Boot Phoenix BIOS Setup Utility Exit F1 Help Change Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu Use...

Page 111: ...nfiguration data into the CMOS non volatile memory and exit the SETUP utility The following screen appears Save configuration changes and exit now Yes No Setup Confirmation Select Yes to save the current configuration data into the CMOS non volatile memory and exit the SETUP utility The server will automatically restart the system Exit Without Saving Changes Select this option to discard the curre...

Page 112: ... value Load Previous Values Select this option to discard the current configuration data and restore the previous configuration data The following screen appears Load previous configuration now Yes No Setup Confirmation Select Yes to discard the current configuration data and restore the previous one Save Changes Select this option to save the current configuration data into the CMOS non volatile ...

Page 113: ... screen may be different from that described in this document See the online help or contact your sales agent for the setting items different from those in this document Start The procedure of starting Fast UTIL is described below Notes Note the following before starting Fast UTIL Settings for built in hard disk Leave the settings for the built in hard disk as they are at shipment The built in hos...

Page 114: ...A 1216x PCI SCSI ROM BIOS Version X XX Copyright C QLogic Corporation 1993 2001 All rights reserved www qlogic com Press CTRL Q for Fast UTIL ISP12160 Firmware Version xx xx xx QLogic Adapter using IRQ number X Device Device Adapter SCSI SCSI Vendor Product Product Number Type Number ID LUN ID ID Revision 81 Disk 0 0 0 SEAGATE ST32550 7394 21 Highlight Select Host Adapter using the cursor keys and...

Page 115: ... and press Enter QLA12160 Ultra3 2000 xxxxxxxxxxxxxxxxxxxxxxxx xxxx xxxxxxxxxxxxxxxxxxxxxxxx xxxx Select Host Adapter Adapter Type I O Address The display returns to Fast UTIL Options The name of the selected host adapter appears at the upper left corner of the screen Configuration Settings Scan SCSI Bus SCSI Disk Utility Select Host Adapter Exit Fast UTIL Fast UTIL Options ...

Page 116: ...rameter Description BIOS Address View only BIOS Revision View only Adapter Serial Number View only Interrupt level View only Host Adapter BIOS Enabled Disabled Specify whether the BIOS extension of the host adapter is enabled or disabled PCI Bus DMA Burst Enabled Disabled Specify whether the DMA burst transfer on the PCI bus is enabled or disabled CDROM Boot Enabled Disabled Specify whether the st...

Page 117: ...umbers are given to SCSI ID Enable PPR Yes No Yes No Do not change the factory setting Enable Device Yes No Yes No Do not change the factory setting Negotiate Wide Yes No Yes No Specify whether the wide 32 bits transfer is enabled or disabled Negotiate Synchronous Yes No Yes No Specify whether the synchronous transfer is enabled or disabled Tagged Queuing Yes No Yes No Do not change the factory se...

Page 118: ... item as factory set SCSI Bus Termination Auto High only Disabled Enabled Auto High only Disabled Enabled Set the termination resistance of SCSI bus Factory set Autoconfigure SCSI Device If you put the cursor on Autoconfigure SCSI Device with keyboard cursors and in the Configuration Settings menu and press Enter the screen for setting the information on the device connected to the host adapter ap...

Page 119: ...ed SCSI device SCSI Boot Lun 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Select the number of the LUN to which the started SCSI device is bound Factory set Restore Default Settings If you put the cursor on Restore Default Settings with keyboard cursors and in the Configuration Settings menu and press Enter the display changes to the screen for returning the setting values to the default values IMPORTANT...

Page 120: ...lity See SYSTEM BIOS SETUP page 4 2 for details of the setting The selection of Continue With Format in Low Level Format causes all data in disks to be lost Low Level Format Formats the device selected in Continue With Format physically If you select Do Not Format Disk the previous menu appears again Verify Disk Media Verifies the device selected in Continue With Verify If you select Do Not Verify...

Page 121: ...ation screen Save Changes Do not save changes Configuration settings modified Select either Save changes or Do not save changes by using keyboard cursors and and press Enter Pressing Enter causes the screen for terminating Fast UTIL to appear Reboot System Return to Fast UTIL Exit Fast UTIL Select either Reboot System or Return to Fast UTIL and press Enter Setting List for Optional SCSI Device If ...

Page 122: ...is function when an OS command does not shut down the server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on the server for over four seconds The power is forcibly turned off To turn on the power back again wait approximately 30 seconds after turning off the power forced shutdown Rack mount model Press it for over 4 seconds ...

Page 123: ...clear the CMOS data in the server IMPORTANT Clearing the CMOS data restores the factory settings To clear passwords or CMOS data power off the server To clear passwords or the CMOS data use the jumper switch on the PCI module board of the server The following figure illustrates the jumper switch location IMPORTANT Do not change any other jumper switch settings Any improper change may cause the ser...

Page 124: ...FETY in Chapter 1 Do not disassemble repair or alter the server How to Clear CMOS 23 Power off the NEC Express5800 ft series and unplug the both power cords 24 Remove the both PCI modules 1 and 2 from the NEC Express5800 ft series see page 8 31 Removing PCI Module 25 Open the top cover of the PCI Module 1 26 Make setting of jumper switch for clearing CMOS Remove the clips from the jumper pins 11 1...

Page 125: ...et for clearing CMOS Change back the jumper switch setting 31 Remove the PCI Module 1 from NEC Express5800 ft series see page 8 31 Removing PCI Module 32 Reset the jumper switch setting Remove the clips from the jumper pins 1 2 and place them on the jumper pins 11 12 on the PCI Module 1 TIPS If you place clips on other pins the server may malfunction 33 Mount the PCI Module 1 again to NEC Express5...

Page 126: ...BMC status LED blinks to show that synchronous processing is being performed between the two modules When this process is complete CMOS has also been cleared on PCI Module 2 TIPS For the location of the AC inlet A the AC inlet B see Names and Functions of Components in Chapter 2 For the location of the BMC status LED see Names and Functions of Components in Chapter 2 For description of the BMC sta...

Page 127: ... the PCI Module 1 to NEC Express5800 ft series see page 8 33 Installing PCI Module 41 Plug the both power cords and when the POWER Switch LED turns on press it to power on NEC Express5800 ft series 42 When the following POST screen appears after the startup press the POWER Switch to turn off the power 43 Unplug the both power cords 44 Remove PCI Module 1 from NEC Express5800 ft series see page 8 3...

Page 128: ...rds the BMC status LED on PCI Module 2 will start to blink When Password clear is completed the BMC status LED will go off CHECK The BMC status LED blinks to show that synchronous processing is being performed between the two modules When this process is complete Password has also been cleared on PCI Module 2 TIPS For the location of the AC inlet A the AC inlet B see Names and Functions of Compone...

Page 129: ...Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER CD ROM that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER ...

Page 130: ...e NEC EXPRESSBUILDER When the NEC Express5800 ft series is started by using this procedure the NEC EXPRESSBUILDER top menu shown on the right appears Perform the NEC Express5800 ft series setup from this menu IMPORTANT Don t use this CD ROM on computers other than NEC Express5800 ft series with which it is packaged including other NEC Express5800 models Otherwise a breakdown may result See NEC EXP...

Page 131: ...ed the consoleless feature is disabled because the NEC EXPRESSBUILDER determines that the server has a console The menu will not be displayed on the management PC See Consoleless Menu described later for details Inserting NEC EXPRESSBUILDER CD ROM after Windows startup The Master Control Menu see figure below starts automatically after you place the NEC EXPRESSBUILDER in the CD ROM drive A dialog ...

Page 132: ...t the system by pressing Ctrl Alt Delete or turn off the power and then on again to restart the server The system is activated from the CD ROM to start the NEC EXPRESSBUILDER After the NEC EXPRESSBUILDER is started the NEC EXPRESSBUILDER top menu shown below appears A Tools Starts each of the utilities stored in the NEC EXPRESSBUILDER individually to allow the operator to provide setup Enables the...

Page 133: ...al tests on the main system to examine the features of the system and the connections between the system and extension boards If the system diagnosis is executed the system check program is started depending on the system status See the description in Chapter 6 to manipulate the system check program Create Support Disk In the support disk creation procedure the starting support disk for starting a...

Page 134: ...ed IMPORTANT During the execution of the update program do not turn off the power of the system If the update is interrupted halfway the system will not be able to be started System Management functions Allow you to make settings of BMC Baseboard Management Controller to use its report functions and remote control from the management PC Help Indicates the descriptions on several features of the NE...

Page 135: ...n between the management PC and the main unit there are two ways for startup Startup from the management PC connected to LAN Startup from the management PC directly connected serial port B For startup procedures see Remote Management Configuration for the Server without Console described later in this chapter IMPORTANT Do not change the boot device order in the BOOT menu of BIOS SETUP The consolel...

Page 136: ...te the NEC EXPRESSBUILDER IMPORTANT The following functions differ from the Tools Menu in the NEC EXPRESSBUILDER Top Menu Contents and operations of System Diagnostics see System Diagnostics in Chapter 6 for details Disk type created in Created Support Disk System Diagnostics Utility When no keyboard is connected to the server the System Diagnostic window is not displayed on the local console Make...

Page 137: ...ll various kinds of attached software that runs on Windows and view online documents TIPS Some online documents are provided in the PDF format To view these files you need to install Acrobat Reader or Adobe Reader of Adobe Systems Incorporated in advance If either is not installed click Setup Acrobat Reader first to install Acrobat Reader For the Master Control Menu operations click each item disp...

Page 138: ... keywords in server management Stable operation of server Shutdown of a server immediately leads the customer to lose business opportunities and profits This requires servers to always operate in their perfect state If a fault occurs in a server it is necessary to detect the occurrence as soon as possible make clear the cause and take appropriate action The shorter the time taken from the occurren...

Page 139: ...MPRO Agent includes the preventive maintenance function predicting the occurrence of a fault in advance as countermeasures for preventing faults from occurring It can previously detect the increase in the cabinet temperature and the empty capacity in a file system Management of server operation status NEC ESMPRO Agent can acquire the detailed hardware configuration and performance information on N...

Page 140: ...ypical faults reported by NEC ESMPRO Agent Component Reported information CPU CPU load is over the threshold CPU degrading etc Memory ECC 1 bit error detection etc Power supply Voltage lowering Power failure etc Temperature Temperature increase in cabinet etc Fan Fan failure decrease in the number of revolutions etc Storage File system usage rate etc LAN Line fault threshold over Send retry or sen...

Page 141: ...tion to display physical information of CPU System c Function to view logical information or monitor load rate of CPU Function to view logical information or monitor status of memory I O device c Function to view information of I O devices floppy disk drive serial port parallel port keyboard mouse and video System environment Function to monitor temperature fan voltage power door etc Temperature c...

Page 142: ...ces e g hard disk drive and controller File system c Function to view file system configuration and monitor usage rate Disk array Function to monitor disk array system of LSI Logic Corporation Other c Supports OS stall monitoring by Watch Dog Timer c Supported Partly supported Not supported ...

Page 143: ...onent The table below lists the NEC Express5800 ft series management tasks using NEC ESMPRO and system functions NEC Express5800 ft series management task NEC ESMPRO function or tool on managed NEC Express5800 ft series NEC ESMPRO function or tool on management manager Monitoring of major component states NEC ESMPRO Manager data viewer Diagnosis and start stop of major components and F W update NE...

Page 144: ... in the Explorer format to indicate the components in a server hierarchically for effective server management NEC ESMPRO Manager manages servers by using the following three types of GUIs Operation Window The operation window is used to create the map of servers connected to network to manage them The map can be multi layered depending on the installation areas organizations and objects ...

Page 145: ...t changes the status color of the failed server component This enables you to identify the failed portion Alert Viewer The Alert Viewer manages fault reports sent from servers together A fault occurred in a server is immediately reported to the Alert Viewer The Administrator can recognize all faults on the network instantly ...

Page 146: ... 2 on PCI module 1 PCI slot 3 on PCI module 1 PCI slot 4 on PCI module 1 PCI slot 5 on PCI module 1 PCI slot 6 on PCI module 1 PCI slot 7 on PCI module 1 SCSI adapter 1 on PCI module 1 Ethernet Board 1 on PCI module 1 Ethernet Board 2 on PCI module 1 Power supply unit on PCI module 1 10 10 0 10 1 10 2 10 3 10 4 10 5 10 6 10 5 10 3 10 6 10 100 PCI module 2 PCI slot 1 on PCI module 2 PCI slot 2 on P...

Page 147: ... unit on SCSI enclosure 2 42 42 1 42 2 42 3 42 120 42 100 The figure below shows the actual locations of the device names displayed on the NEC ESMPRO screen In the case of the tower model modules are mounted vertically instead of horizontally PCI module1 SCSI enclosure1 SCSI 1 SCSI 3 from left to right PCI module2 SCSI enclosure2 SCSI 1 SCSI 3 from left to right CPU module1 CPU module3 ...

Page 148: ... error Therefore you need to check the status of the other modules based on alert information Status Color after Mounting a Hard Disk When creating a new mirror the status of the hard disk and its upper component SCSI enclosure will continue to change frequently after you mount a hard disk until the mirror is completed During this process the status color may turn to abnormal but when the mirror i...

Page 149: ...status of both modules is Simplex while the disks are mirrored Temperature or voltage error occurring during disk mirroring will result in the system to shut down Shutdown Monitoring When performing shutdown monitoring all shutdown processes are to be monitored If there are any applications which use shutdown process that does not require restarting the OS or turning off the power specify a longer...

Page 150: ... blur temporarily However it returns to a normal status after a few seconds when the pop up screen is displayed on the ft server utility This will not cause a problem for the ft server utility functions About the display of a floppy disk drive The information on drive dev fd0 is displayed on a data viewer under ESMMIB I O device Because the floppy disk drive is not mounted in this equipment this i...

Page 151: ...nt computer with installation of NEC ESMPRO Manager the data viewer is used If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer format the data viewer indicates their states on the right side of the screen You can manage the status on a Web browser using Web component functions of NEC ESMPRO Manager For details see Help on Web Component Th...

Page 152: ...e the following information on the modules and the components on the CPU modules in the CPU Module tree General Allows the configuration and other information on the CPU modules to be viewed Maintenance Allows the start stop MTBF information clear dump acquisition and diagnosis of the CPU modules to be provided See Maintenance of NEC Express5800 ft series described later for the start stop and MTB...

Page 153: ...EC Express5800 ft series described later for the update of BIOS of the CPU modules The detailed device identification information can be checked by selecting ESMPRO MIB tree Hardware tree Field Replaceable Unit tree CPU Allows the information of the CPU on the CPU modules to be viewed DIMM Allows the information of DIMM on the CPU modules to be viewed ...

Page 154: ...of the PCI modules The components on the PCI modules are described later General Allows the configuration and other information of the PCI modules to be viewed Maintenance Allows the start stop MTBF information clear and diagnosis of the PCI modules to be provided See Maintenance of NEC Express5800 ft series described later for the start stop and MTBF information clear of the CPU modules Update Al...

Page 155: ...CI slot to be seen PCI slot of the FTServer tree You can see the following information on the PCI slot and the devices on the PCI slot in the PCI slot tree General Allows the PCI slot configuration information to be viewed Maintenance Allows a device on the PCI slot to be started This function is not supported in the current version PCI Device General Allows the information of devices on the PCI s...

Page 156: ...5 28 PCI Device Detailed information Allows the detailed information of a device on the PCI slot to be viewed ...

Page 157: ...n see the following information of the SCSI adapter in the SCSI adapter tree General Allows the configuration and other information of the SCSI adapter to be viewed Maintenance Allows the MTBF information of the SCSI adapter to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information of the SCSI adapter Update Allows the firmware of the SC...

Page 158: ...troller BMC controller for system management on the PCI modules see the BMC tree To see the information on the BMC tree select PCI Module PCI module containing BMC to be seen BMC of the FTServer tree You can see the BMC F W version and other information in the BMC tree ...

Page 159: ...t PCI Module PCI module connected with Ethernet adapter to be seen Ethernet adapter of the FTServer tree You can see the following information of the Ethernet adapter from the Ethernet adapter tree General Allows the configuration and other information of the Ethernet adapter to be viewed Detailed Allows the detailed statistic and other information of the Ethernet adapter to be viewed ...

Page 160: ...Maintenance Allows the MTBF information of the Ethernet adapter to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information on the Ethernet adapter ...

Page 161: ...osure to be viewed IMPORTANT You need to be aware that PCI modules SCSI adapters SCSI buses and modules under the SCSI enclosure have impact on each other For details see Impact When Module Status Changes in supplement Maintenance Allows the MTBF information of the SCSI adapter to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information on...

Page 162: ...s to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information on the SCSI electronics enclosure SCSI Slot General Allows the configuration and other information of the SCSI slot to be viewed IMPORTANT You need to be aware of the status of hard disk during the mirror creation For details see Status Color after Mounting a Hard Disk in Supple...

Page 163: ... clearing the MTBF information on the SCSI slot Monitoring Mirror Disk To monitor the mirror disk components see the Mirror Disk tree To view information on Mirror Disk tree select Mirror Disk under FTServer tree You can see the redundancy status of the mirrors and the device IDs of the SCSI slots into which these hard disk components are connected Mirror Disk ...

Page 164: ... location where ft server utility is stored cd bin 3 Start the tool ESMftcutil The maintenance functions that can be executed from NEC ESMPRO include three types those common to all components those specific to particular components and general system settings The maintenance functions common to all components are operated in the same way basically the operation procedure and typical examples of s...

Page 165: ...utility Support Not support BMC firmware update Component R L BMC R Remote Executable from remote management PC by using NEC ESMPRO Manager L Local Executable on local server by using ft server utility Support Not support The table below shows the support of the whole system setup functions Quick dump Auto firmware update Auto module start Component R L R L R L Whole system R Remote Executable fro...

Page 166: ...ng module state Only the red LED is on Only the red LED is on when the module is in one of the following states Removed Broken Shot Firmware Update Complete Diagnostics Passed When system is stopped forcibly due to replacement or malfunction of module Executable in the following module state this can be viewed on manager screen Duplex When system is stopped forcibly due to replacement or malfuncti...

Page 167: ... by the NEC Express5800 ft series as an alert Stop Perform the procedure below before replacing a component 55 Select the target component in the FTServer tree 56 Check the current state with the State display on the target component screen 57 Click the Bring Down button in the Maintenance screen for the target component A certain time is required for the stop The stop result can be confirmed by S...

Page 168: ...5 40 Sample screen of NEC ESMPRO Manager 2 Maintenance screen of CPU module CPU Module Maintenance ...

Page 169: ...component The result of the start operation is registered in the syslog Stop Stop before replacing components 61 Select the target component from the main window of the ft server utility The screen of the target component appears 62 Check the current state of the target component with the LEDs 63 Click the Down button of the target component A certain time is required for the start The start resul...

Page 170: ...U Module To start the module forcibly after replacing a module or if MTBF became lower than the threshold due to malfunction and disabled the module Executable in the following module state this can be viewed on manager screen Broken MTBF is lower than the threshold To start the module forcibly after replacing a module or if MTBF became lower than the threshold due to malfunction and disabled the ...

Page 171: ... is registered in the event log SCSI Electronics Same as above Same as above SCSI Slot Same as above Same as above Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on local server by using ft server utility Not support Procedure in NEC ESMPRO Manager Perform the procedure below before replacement of a component 64 Select the target component in the FTServer ...

Page 172: ... the target component appears 69 Check the current state of the target component with the LEDs 70 Click the Clear button in MTBF Clear of the target component The MTBF clearing result can be confirmed by the LEDs on the target component The result of the MTBF clearing operation is registered in the syslog 71 Start the component Sample screen of ft server utility Main window PCI module screen ...

Page 173: ...fy the path to the firmware image file for update The table below shows the potential cases in which the firmware of a component is to be updated Firmware update Component Remote Local CPU Module When BIOS must be updated to new one Executable in the following module state Only the red LED lit red is on Only the red LED is on when the module is in one of the following states Removed Broken or forc...

Page 174: ...t 76 Click Update on Firmware The Firmware Update screen appears 77 Select File Path Update and then click Execute The firmware update will be performed After the firmware update has completed the target component automatically starts and the other stops IMPORTANT If Auto firmware update is disabled the target component will not start and the firmware update will not complete In such case perform ...

Page 175: ...the system using the module of the firmware copy source See the current status by the Status indication on the target component screen of the copy destination and confirm that it is stopped 2 On the Update screen of the target component click Firmware update 3 When a firmware updating dialog appears check Copy firmware from Online module to Offline one and execute it Firmware is updated by copying...

Page 176: ...ation Either of the CPU modules is entered into the offline state and the dump is collected during system operation After the acquisition the CPU module is returned to the online state again This can be done only in the duplex system The table below shows the potential cases in which the dump is acquired Saving dump of stopped module Saving dump of component under system operation Component Remote...

Page 177: ...5 49 Not support ...

Page 178: ...te display on the target component screen 81 Click the Dump button in the Maintenance screen for the target component A certain time is required for the dump saving The dump is stored as SystemDrive NECDump MEMORY DMP on the managed server The result of the dump saving is reported by the NEC Express5800 ft series as an alert Sample screen of NEC ESMPRO Manager Maintenance screen of CPU module CPU ...

Page 179: ...e target CPU module with the LEDs 84 Select the dump acquisition method on Dump of the CPU module screen and click Execute A certain time is required for the dump acquisition The dump is stored to the system defined location on the server The result of the dump acquisition can be registered in the syslog 85 Start the component Sample screen of ft server utility Main window CPU module screen ...

Page 180: ...CI module newly inserted is automatically started to be operable If this property is disabled the module is not started automatically The initial setup value is Enable The system operation can be set on FTServer tree General screen of the ft server utility The table below shows the potential cases in which the system operation setup is changed Contact your maintenance personnel for the change of t...

Page 181: ...tem cannot be configured using the NEC ESMPRO Manager 86 Select General on the main window of the ft server utility The General window appears 87 Check the property to modify on the General window or cancel the check 88 Click Execute Sample screen of ft server utility Main window CPU module screen ...

Page 182: ... default the BMC firmware update utility refers the following path It is recommended to create a data directory under usr bmcfwupd in advance and store the firmware image file in this directory when updating the firmware usr bmcfwupd data The table below shows the potential cases in which the BMC firmware is to be updated IMPORTANT Contact your maintenance personnel for the update of the BMC firmw...

Page 183: ...irmware in the procedure as follows 89 Select Firmware on the main window of the ft server utility The Firmware dialog box appears 90 Click Update The BMC FW update Tool screen appears 91 Select BMC FW update Command menu and press Enter The firmware will be updated ...

Page 184: ...e The BMC FW update Tool screen appears 94 Select BMC FW update Property Setting menu and then press enter The BMC FW update Daemon Property Setting screen appears 95 Enter the storage destination in Data File Path and then click Data save and Exit If you click Cancel and Exit the property setting will be finished with the updated data canceled The confirmation message for the storage is displayed...

Page 185: ...TEM BIOS SETUP Servers to be remotely managed by MWA The server with RomPilot or BMC can be managed by MWA This product has both RomPilot and BMC IPMI1 0 PRECAUTIONS MWA First Step Guide is common to all the managed servers The followings are notes and restrictions for this product The Console Redirection feature with WAN or direct connection cannot be used when the server is operated remotely fro...

Page 186: ...al port B to the main unit Connect from the Management PC Linked through LAN On the management PC that is linked through LAN perform the steps below 97 Start the management PC where MWA is installed From the Start menu select Program NEC MWA MWA When MWA starts the initial screen Remote Control Manager will appear 98 Insert a formatted 1 44MB floppy disk into the drive 99 From MWA s File menu sele...

Page 187: ...pen Property dialog box 104 When the Property dialog box appears specify the items as follows ID page Connection mode LAN Alert notification page Uncheck Use Default Settings and check Reset of Activate 105 Right clicking the server name to open the pop up menu and select Open Remote Console to open MWA Remote Console 106 Select the Action at Remote Console Connect command from the popup menu disp...

Page 188: ...tilities TIPS If the configuration information CSL_LESS CFG in the FD has already been loaded the main menu will appear without a reboot 110 When the main menu appears on the management PC s screen eject the floppy disk 111 If you use other tools exit NEC EXPRESSBUILDER and power on off the main unit IMPORTANT After completing the procedure for remote console connection uncheck Reset of Activate i...

Page 189: ...dialog box Ex The model name is printed on the front cover like NEC Express5800 320Lb or NEC Express5800 320Lb R 117 Configuration for ft Series dialog box specify register configuration information including the names of computers to be managed and then write the information to FD as the following filename Filename CSL_LESS CFG 118 Right clicking the server name to open the pop up menu and select...

Page 190: ...ardware setup and run utilities TIPS If the configuration information CSL_LESS CFG in the FD has already been loaded the main menu will appear without a reboot 124 If you use other tools exit NEC EXPRESSBUILDER and power on off the main unit IMPORTANT After completing the procedure for remote console connection click Disconnect on the MWA Remote Console window ...

Page 191: ...5 63 This page is intentionally left blank ...

Page 192: ......

Page 193: ...Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800 ft series and precautions when relocating or storing the server ...

Page 194: ...the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer of NEC ESMPRO Manager Viewers of NEC ESMPRO Operation Window Alert Viewer Data Viewer Checking STATUS LEDs and LCD Display Check the LED indication on the front of the NEC Express5800 ft series on hard disks installed in 3 5 inch device bay or on LCD display when the server is powered on or po...

Page 195: ... the server Do not look into the CD ROM drive Disconnect the power plug before cleaning the server Cleaning the NEC Express5800 ft series For daily cleaning wipe the external surfaces of the server with a dry soft cloth Follow the procedure below if stains remain on the surfaces IMPORTANT To avoid altering the material and color of the server do not use volatile solvents such as thinner or benzene...

Page 196: ...low to clean the mouse regularly 133 Disconnect the mouse from the USB hub of the keyboard while the server remains powered on 134 Turn the mouse upside down and rotate the mouse ball cover counterclockwise to remove it Take out the ball from the mouse 135 Wipe the mouse ball with a dry soft cloth If stains remain use a soft cloth to wipe them off Soak the soft cloth in neutral detergent that is d...

Page 197: ...utton on the front of the CD ROM drive The tray comes out 142 Hold the CD ROM lightly and take it out from the tray IMPORTANT Do not touch the signal side of the CD ROM with your hand 143 Wipe the tray with a dry soft cloth IMPORTANT Do not wipe the lens of the CD ROM drive Doing so may damage the lens and may cause a malfunction of the drive 144 Gently push on the tray front to close the tray 145...

Page 198: ...ay be a cause of unsuccessful backup and damage to tape cartridge Clean the tape head regularly using a cleaning tape For procedure and interval of cleaning as well as lifetime of a tape cartridge to use see instructions included with the tape drive ...

Page 199: ...the system diagnostics with the LAN cable connected the network may be influenced TIPS On checking the hard disk no data is written into the disk Startup and Exit of System Diagnosis Procedures to start the diagnostic program are as follows 146 Shutdown the OS and power off the server Then unplug the power cord 147 Disconnect all the LAN cables from the server 148 Plug the power cord and power on ...

Page 200: ...ess Enter Now you can view detailed information on the selected window To return to the previous window press Enter once again Some system configurations do not display the target scope but change the color of test window s frame If an error is detected during the system diagnostics the title bar turns in red and error information is displayed in red characters Note down the error message and cont...

Page 201: ...rom the NEC EXPRESSBUILDER CD ROM Set the NEC EXPRESSBUILDER CD ROM in the CD ROM drive and reboot the system After the menu is displayed on the screen select Tools Off line Maintenance Utility The Off line Maintenance Utility program starts from the CD ROM From the floppy disk Set the Off line Maintenance Utility Bootable FD in the floppy disk drive and reboot the system The Off line Maintenance ...

Page 202: ...rmation Management Provides the function to make a back up copy of your data Without the backup data the system specific information and or configuration may not be restored TIPS For information on making backup copy of system information see the separate volume User s Guide Setup Only the authorized personnel are allowed to restore the backup data ...

Page 203: ...ord of the server plugged to a power source IMPORTANT If the server needs to be relocated stored due to a change in the floor layout to a great extent contact the sales agent Make sure to make a backup copy of your valuable data in the hard disk if any When moving the server with hard disks make sure not to give a shock to the hard disks When storing the server keep it under storing environment co...

Page 204: ... cold place to a warm place in a short time condensation will occur and cause malfunctions and breakdown when these are used in such state When you start operating these equipments again after the transportation or the storage make sure to wait for a sufficient period of time to use them in the operating environment If the system clock goes out of alignment remarkably as time goes by though the sy...

Page 205: ...Chapter 7 Troubleshooting If the product does not work properly see this chapter before deciding that it is a breakdown ...

Page 206: ...eration Especially take note on whether any alert is reported to NEC ESMPRO Manager on the language PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer of NEC ESMPRO Manager Example NEC ESMPRO Manager Determine type and location of server workstation trouble ...

Page 207: ...iquid Crystal Display LCD The LCD on the front panel of the NEC Express5800 ft series displays the NEC Express5800 ft series status all the time If an error occurs the LCD displays the error message The following tables show the messages that are to be displayed on the LCD and explain the meanings and procedures IMPORTANT Although NEC Express5800 320Lb R does not have an LCD on its front you can c...

Page 208: ...I module 1 2 5 V power voltage alarm lower limit Cor0 2 5vAlm 02 Amber Lit PCI module 1 Fatal 2 5 V power voltage alarm lower limit Cor0 2 5vAlm 07 Amber Blink PCI module 1 2 5 V power voltage alarm upper limit Cor0 2 5vAlm 09 Amber Lit PCI module 1 Fatal 2 5 V power voltage alarm upper limit Cor0 3 3vAlm 00 Amber Blink PCI module 1 3 3 V power voltage alarm lower limit Cor0 3 3vAlm 02 Amber Lit P...

Page 209: ...LK Alm 09 Amber Lit CLOCK board Fatal Clock alarm upper limit Contact your sales agent Cor0 FAN Alm 01 Amber Blink PCI module 1 Cooling fan1 alarm Cor0 FAN Alm 02 Amber Blink PCI module 1 Cooling fan2 alarm Cor0 FAN Alm 03 Amber Blink PCI module 1 Cooling fan3 alarm Cor0 FAN Alm 04 Amber Blink PCI module 1 Cooling fan4 alarm Cor0 FAN Alm 05 Amber Blink PCI module 1 Cooling fan5 alarm Check to see ...

Page 210: ...Lit PCI module 2 Fatal 3 3 V power voltage alarm upper limit Cor1 3 3vsAlm 00 Amber Blink PCI module 2 3 3 V power voltage alarm lower limit Cor1 3 3vsAlm 02 Amber Lit PCI module 2 Fatal 3 3 V power voltage alarm lower limit Cor1 3 3vsAlm 07 Amber Blink PCI module 2 3 3 V power voltage alarm upper limit Cor1 3 3vsAlm 09 Amber Lit PCI module 2 Fatal 3 3 V power voltage alarm upper limit Cor1 5 0vAl...

Page 211: ...or dismount and remount that module If not solved by the above contact your sales agent Cor1 removed Green Blink PCI module 2 PCI module detached Dismount and remount the PCI module If not solved by the above contact your sales agent Cor1 Temp Alm 00 Amber Blink PCI module 2 Temperature alarm lower limit Cor1 Temp Alm 02 Amber Lit PCI module 2 Fatal temperature alarm lower limit Cor1 Temp Alm 07 A...

Page 212: ...ink CPU module 1 2 5 V power voltage alarm upper limit CPU0 2 5vAlm 09 Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm upper limit CPU0 2 5VcAlm 00 Amber Blink CPU module 1 2 5 V power voltage alarm lower limit CPU0 2 5VcAlm 02 Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm lower limit CPU0 2 5VcAlm 07 Amber Blink CPU module 1 2 5 V power voltage alarm upper limit CPU0 2 5VcAlm 09 A...

Page 213: ...the above contact your sales agent CPU0 removed Green Blink CPU module 1 PCI module detached Dismount and remount the PCI module If not solved by the above contact your sales agent CPU0 Temp Alm 00 Amber Blink CPU module 1 Temperature alarm lower limit CPU0 Temp Alm 02 Amber Lit CPU module 1 Fatal temperature alarm lower limit CPU0 Temp Alm 07 Amber Blink CPU module 1 Temperature alarm upper limit...

Page 214: ... V power voltage alarm lower limit CPU2 12ss Alm 07 Amber Blink CPU module 2 12 V power voltage alarm upper limit CPU2 12ss Alm 09 Amber Lit CPU module 2 Fatal 12 V power voltage alarm upper limit CPU2 12v Alm 00 Amber Blink CPU module 2 12 V power voltage alarm lower limit CPU2 12v Alm 02 Amber Lit CPU module 2 Fatal 12 V power voltage alarm lower limit CPU2 12v Alm 07 Amber Blink CPU module 2 12...

Page 215: ... 0vAlm 00 Amber Blink CPU module 2 5 V power voltage alarm lower limit CPU2 5 0vAlm 02 Amber Lit CPU module 2 Fatal 5 V power voltage alarm lower limit CPU2 5 0vAlm 07 Amber Blink CPU module 2 5 V power voltage alarm upper limit CPU2 5 0vAlm 09 Amber Lit CPU module 2 Fatal 5 V power voltage alarm upper limit CPU2 5 0vsAlm00 Amber Blink CPU module 2 5 V power voltage alarm lower limit CPU2 5 0vsAlm...

Page 216: ...le 2 1 25 V power voltage alarm lower limit CPU2 VttAlm 02 Amber Lit CPU module 2 Fatal 1 25 V power voltage alarm lower limit CPU2 VttAlm 07 Amber Blink CPU module 2 1 25 V power voltage alarm upper limit CPU2 VttAlm 09 Amber Lit CPU module 2 Fatal 1 25 V power voltage alarm upper limit Contact your sales agent CPU20 TempAlm 00 Amber Blink CPU module 2 CPU 1 temperature alarm lower limit CPU20 Te...

Page 217: ... error Memory U Err 22 Green Blink CPU module 2 DIMM 2 2 bit error Memory U Err 23 Green Blink CPU module 2 DIMM 3 2 bit error Memory U Err 24 Green Blink CPU module 2 DIMM 4 2 bit error Memory U Err 25 Green Blink CPU module 2 DIMM 5 2 bit error Memory U Err 26 Green Blink CPU module 2 DIMM 6 2 bit error The DIMM must be replaced Contact a maintenance service company O OS shutdown Alm Off Shutdow...

Page 218: ... CPU module board is faulty PCI module board is faulty Check configuration in Setup menu Replace the hard disk Replace the CPU module board Replace the PCI module board 0210 Stuck Key Keyboard connection error Disconnect the keyboard and connect it back again Replace the keyboard Replace the PCI module board 0211 Keyboard error Keyboard is faulty 0212 Keyboard Controller Failed Keyboard controller...

Page 219: ...is faulty Replace the PCI module board 0271 Check date and time setting Date and time of RTC are incorrectly set Set the correct date and time in Setup menu Replace the PCI module board 0280 Previous boot incomplete Default configuration used Configuration error in Setup menu Check configuration in Setup menu 02B0 Diskette drive A error Floppy drive A is faulty Replace the floppy disk drive A 02B2...

Page 220: ...guration Data Replace the CPU PCI module board 0B42 Resource Conflict Configuration error in SETUP Correct device configuration in SETUP 0B43 Warning IRQ not configured Configuration error in SETUP Correct settings in SETUP 0B44 Expansion Rom not initialized Configuration error in SETUP In SETUP disable decompression of expansion ROM on unnecessary optional PCI cards 0B45 System Configuration Data...

Page 221: ...ulty BMC is faulty Replace the back panel board Replace the PCI module board 0B93 BMC SDR Repository empty 0B94 IPMB signal lines do not respond 0B95 BMC FRU device failure 0B96 BMC SDR Repository failure 0B97 BMC SEL device failure BMC is faulty Replace the PCI module board 0B98 BMC SEL Overflow SEL System Event Log overflowed Erase the unnecessary SEL 0BB0 SMBIOS SROM data read error 0BB1 SMBIOS...

Page 222: ...MBus does not exist 0BE2 7th SMBus device address not acknowledged 0BE3 7th SMBus device Error detected 0BE4 7th SMBus timeout Back panel board is faulty 0BE5 8th SMBus device address not acknowledged 0BE6 8th SMBus device Error detected 0BE7 8th SMBus timeout PCI module board 1 is faulty Check cable connection Replace the board 0BF0 Vendor ID cannot be retrieved from BP IDPROM 0BF1 System Structu...

Page 223: ...ccurred when setting MAC address and rewrite was unsuccessful Replace the back panel board Replace the PCI module board 1 8612 MAC Address update failed CoreI O 1 10 100 Mbit Ethernet Controller FRB2 timeout occurred when setting MAC address and rewrite was unsuccessful Replace the back panel board Replace the PCI module board 2 8613 MAC Address update failed CoreI O 1 Gbit Ethernet Controller FRB...

Page 224: ...nd connect it back on If the error persists request your sales agent to replace the CPU module board 1 3 3 1 Failed to detect memory Or DIMM board type is incorrect 1 3 3 2 Initial setting error of the POST memory manager 1 3 4 1 RAM address error 1 3 4 3 RAM low byte data error 1 4 1 1 RAM high byte data error Check the installation of DIMM board If the error persists contact your sales agent to ...

Page 225: ...d from INITIALIZING to DIAGNOSTICS FT dev no opstate INITIALIZING to ONLINE The status changed from INITIALIZING to ONLINE FT dev no opstate ONLINE to INITIALIZING The status changed from ONLINE to INITIALIZING FT dev no opstate DIAGNOSTICS to DIAGNOSTICS_PASSED Diagnostics have completed FT dev no opstate UNKNOWN to INITIALIZING The status changed from UNKNOWN to INITIALIZING The server is operat...

Page 226: ...o map BIOS FT dev no info unable to map firmware FT dev no info unable to power on CRU FT dev no info unable to read gpr0 FT dev no info unable to set DIMM SPD HW status is invalid Contact your sales agent FT dev no info unable to read system MAC address Unable to read MAC address from the device s NIC Contact your sales agent FT dev no info BIOS incompatible FT dev no info BIOS mismatch FT dev no...

Page 227: ... ESMPRO Manager or GAMServer has been installed in the NEC Express5800 ft series or management PC you can obtain the error information from the display unit of the server or management PC See Chapter 5 the separate volume of User s Guide Setup or online documentation for details of such application programs ...

Page 228: ...Make sure to use the power cord provided with the server Check the power cord for broken shield or bent plugs Make sure the power breaker for the connected power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it supplies power See the manual that comes with the UPS for details Power supply to the server may be linked with the connected UPS using the BIOS setup ...

Page 229: ...ntroller error and stops proceeding In such a case restart the server once again Do not perform any keyboard or mouse operation until the BIOS start up message appears when you restart the server Does the server have appropriate memory boards or PCI card Operation of the server with unauthorized devices is not guaranteed Fail to access to internal or external devices Are cables properly connected ...

Page 230: ... and terminal resistance For details see manuals included with the SCSI device Does the SCSI driver recognize the target devices Execute the following command to check if the SCSI driver recognizes the target devices cat proc scsi scsi Is a driver which supports the SCSI device loaded to kernel Execute the following command to check if a driver which supports the SCSI device is loaded to kernel ls...

Page 231: ...nversion connector is not supported Use the keyboard and mouse that are specified by NEC Is the server switch unit connected at the time of system installation If the server switch unit s has been connected when reinstalling the system gpm service starts on startup but a mouse is not available Select the USB 3 button mouse using mouseconfig command and then restart gpm using the following command ...

Page 232: ... automatically By adding the following line the floppy disk drive can be mounted by performing step 4 above modprobe usb storage Fail to access to the CD ROM Is the CD ROM properly set in the CD ROM drive tray The tray is provided with a holder to secure the CD ROM Make sure that the CD ROM is placed properly in the holder Is the CD ROM applicable to the server The CD ROM for Macintosh is not avai...

Page 233: ...vice that is not authorized by NEC is not guaranteed Is the hard disk properly installed Make sure to lock the hard disk with the lever on its handle The hard disk is not connected to the internal connector when it is not completely installed see Chapter 8 When the hard disk is properly installed the drive power LED for the hard disk is lit while the server is powered Fail to start the OS Is a flo...

Page 234: ...precautions for installation again Did you install Linux with the proper procedure Check the installation procedure again Make sure to install Linux with the proper procedure Cannot read the character on the console after the PCI failover caused by the PCI module failure Infrequently the character on the console screen may be distorted at the time of PCI module failover It does not affect any oper...

Page 235: ...rror dev Command sector 0 unable to read partition table ESMCpuPerf related logs are recorded in the system event log If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary resource shortage or high load ratio on the system it will record the following event log However the operations are not affected in the description Y and X represent alphanumeric characters YYYY ...

Page 236: ...ts no resources log is recorded when using the built in LAN board A message card reports no resources may be output to the log when the system cannot allocate the resource for the LAN driver due to high load ratio on the network access The operations are not affected LAN driver performs retry automatically thus the system continues communication without disconnecting the network connection Problem...

Page 237: ...rted This NEC EXPRESSBUILDER version is not designed for this server Execute the NEC EXPRESSBUILDER on the compliant server NvRAM access error An access to the nonvolatile memory NvRAM is not acceptable Hard disk access error The hard disk is not connected or it is failed Check whether the hard disk is correctly connected An error message will also be displayed when an error was detected during sy...

Page 238: ...Menu and select Setup Adobe Acrobat Reader Image of online documentation is not clear Is your display unit set to display 256 colors or more Set the display unit to display 256 colors or more The master control menu fails to appear Is your system Windows NT 4 0 or later or Windows 95 or later The CD ROM Autorun feature is supported by Windows NT 4 0 and Windows 95 The older versions do not automat...

Page 239: ... 35 Problems with NEC ESMPRO NEC ESMPRO Agent See Chapter 5 NEC ESMPRO Manager See Chapter 5 See also online document in NEC EXPRESSBUILDER CD ROM for troubleshooting and other supplementary information ...

Page 240: ...e the system startup If you reset and restart the system you cannot get correct information Collection of syslog The log file of Linux is created under the following directory in text format var log The log file of NEC Express5800 ft series is also created in this directory as with general log file of Linux Collection of System Information The system information of Linux is recorded in syslog etc ...

Page 241: ... server to shut down This forced shutdown however is not available if Masked is selected for Power Switch Mask on the Security menu of the BIOS setup utility SETUP because this setting disables POWER switch operation Follow the procedure below to change the setting to enable the forced shutdown and restart of the server 165 Power on the server and start the BIOS setup utility SETUP 166 Select Unma...

Page 242: ...smpro_sa 3 Move to the directory where tools are stored cd bin 4 Execute the following command xrasutil ESRAS Utility will start 5 Select Backup the current IPMI Information The IPMI Information Backup screen will appear 6 Enter an output destination and a comment and then click OK The information will be output to the specified location Backup File Name Specify the path to the file on which you w...

Page 243: ...es not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user NEC recommends you ask your sales agent to install or remove any optional devices Be sure to use only optional devices and cables designated by NEC Repair of the server due to malfunctions failures or damage resulted from installing such devices or cables wi...

Page 244: ...ter the server Do not look into the CD ROM drive Do not remove the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following instructions to use the server safely There are risks of fire personal injury or property damage See PRECAUTIONS FOR SAFETY in Chapter 1 for details Do not install or remove components by a single person Do not install the server ...

Page 245: ... workspace Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make sure take anti static measures beforehand Use a worktable Place the server on an anti static mat to work with it Clothes Do not wear a wool or synthetic cloth to work with the server Wear anti static shoes to work with the server Tak...

Page 246: ...odule off line by using the ft server utility of the NEC ESMPRO Agent or the NEC ESMPRO Manager from the management PC on the network After a new module is installed to the server enable the module using the ft server utility or the NEC ESMPRO Manager TIPS The system is defaulted to automatically boot the module once installed This setting can be changed with the ft server utility or the NEC ESMPR...

Page 247: ...e PCI module not duplicated RAID of the hard disk drives may be disconnected When starting the OS after this happened start from the hard disk drive mounted on the PCI module which was online when the OS was shut down See Chapter 7 Troubleshooting for details When expanding hard disk drives to the 3 5 inch device bays make sure to perform the operation of RAID CONFIGURATION WHEN DISKS ARE ADDED de...

Page 248: ...he dummy trays are inserted to improve the cooling effect within the device Always insert the dummy trays in the slots in which hard disks are not installed Attach an HDD ID label indicating the slot number of installed hard disk to the handle of the hard disk ...

Page 249: ...odel Unlock the front bezel with the security key and remove the upper and lower panels 169 Perform the shutdown process from the OS properly Execute the shutdown process using shutdown command and then press the POWER switch to turn off the server 170 Disconnect all the power cords from the power outlet 171 Identify the slot to which you want to install the hard disk Install a hard disk in an emp...

Page 250: ... unlocked 175 Slowly close the lever When the lever is locked you will hear a click sound IMPORTANT Be careful not to pinch your finger s between the lever and handle TIPS Check the hook of the lever is engaged with the frame 9 Connect all the power cords 10 Press the POWER switch to turn on the system power 11 Tower model Close the front bezel and lock it with the security key Rack mount model In...

Page 251: ...k mount model Unlock the front bezel with the security key and remove the upper and lower panels 15 Perform the shutdown process from the OS properly Execute the shutdown process using shutdown command and then press the POWER switch to turn off the server 16 Disconnect all the power cords from the power outlet 17 Push the lever of the hard disk to unlock the handle 18 Hold the handle and hard dis...

Page 252: ...e Failed Disks in Chapter 3 to identify failed disks 21 Referring to steps 1 and 2 in Restoring Redundant Configuration Manually page 3 6 disconnect the failed hard disk from RAID and then remove it No need to shutdown the OS 22 Refer to the steps in Installing the hard disk to install a new hard disk TIPS The hard disk to be installed for replacement must have the same specifications as its mirro...

Page 253: ...here If the disk is to be divided to multiple partitions entered value_s partition number will be used However disk labels may be changed by using commands including e2label 3 Enter a number of partitions to divide the disk Then enter the size in MB for each partition For the last partition the remaining value will be assigned automatically The partition number begins with 1 and the next number wi...

Page 254: ...8 12 Check the disk status to confirm that the disk is added successfully ...

Page 255: ... are for replacement of DIMMs Removing the module being operating may cause unexpected trouble Use the management software e g ft server utility or NEC ESMPRO Manager to identify the module to be removed so that the module is removed when it is stopped without fail Then remove the relevant module after verifying the status LED on the CPU module Handle the module fixing screw with your hand not by ...

Page 256: ...ing Down Bring Down ft server utility Select ft server CPU Module CPU Module to be removed CPU Module Start Stop Stop After the CPU module enters into off line status the status LED will change as follows Fail LED Red State LED Off 25 Tower model Unlock the front bezel with the security key and open it Rack mount model Unlock the front bezel with the security key and remove the upper and lower pan...

Page 257: ...server internal devices 29 Carefully place the CPU module on the flat and sturdy table Avoid the dusty or humid place 30 Remove the two setscrews on the front of the CPU module and one setscrew on the back 31 Slide the top cover a little to remove it This allows you to access the devices in the CPU module For more information on how to handle these devices see the associated sections Release lever...

Page 258: ...ver are certainly engaged with the CPU module 33 Secure the top cover to the CPU module with the three setscrews 34 Firmly hold the CPU module with both hands and insert it into the server Hold the module in such a way that its back panel connector faces the back of the rack and engage the guides of the module and chassis to insert it slowly 35 Hold the release lever to push the module as far as i...

Page 259: ...utomatic feature is disabled boot the CPU module using the ft server utility of the NEC ESMPRO Agent installed to the server or the Data Viewer of the NEC ESMPRO Manager For the detailed procedure see NEC ESMPRO Agent and Manager Maintenance of NEC Express5800 ft series in Chapter 5 NEC ESMPRO Manager Select FTServer CPU Module installed CPU Module Maintenance Bring Up Bring Down Bring Up ft serve...

Page 260: ...ector numbers shown in the figure below IMPORTANT The DIMM is extremely sensitive to static electricity Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the DIMM Do not touch the DIMM terminals or on board parts with a bare hand or place the DIMM directly on the desk For static notes see the section Anti static Measures described earli...

Page 261: ...en a DIMM is added to one group another identical DIMM should be installed to the socket with the same number in another group This rule is applied to the case of removal The linked DIMMs should be of the same product with same performance DIMMs should be installed in sockets starting from the lowest socket number ...

Page 262: ...oth ends of the connector are opened the DIMM connector cover is unlocked and you can remove the cover IMPORTANT Carefully keep the removed DIMM connector cover 44 Insert a DIMM into the DIMM socket straight TIPS Pay attention to the orientation of the DIMM The terminal of the DIMM has a cutout to prevent misinsertion After the DIMM is completely inserted into the socket the levers are automatical...

Page 263: ... switch to turn off the server 50 Disconnect power cord from outlet 51 Remove the CPU module 52 Open the levers on the target DIMM socket The DIMM is unlocked and you can remove the device 53 Mount the CPU module 54 Connect the power cable 55 Press the POWER switch to power on the module 56 Verify that POST displays no error messages If POST displays an error message take a note on the massage and...

Page 264: ...w to replace the failed DIMM 57 Identify the failed DIMM using the Data Viewer of the NEC ESMPRO Manager 58 Remove the CPU module 59 Replace a DIMM 60 Install the CPU module 61 Boot the CPU module using the NEC ESMPRO Manager or ft server utility ...

Page 265: ... the desk For static notes see the section Anti static Measures described earlier Do not use the system before checking to see it works correctly Make sure to use the CPU authorized by NEC Installing a third party CPU may cause a failure of the CPU as well as the server Repair of the server due to failures or damage resulted from installing such a board will be charged Before adding or removing CP...

Page 266: ... server 63 Unplug the power cord 64 Remove the CPU module 65 Detach the CPU air duct 66 Check to be sure of the location of the CPU socket 67 Remove the anti dust sheet from the socket IMPORTANT Carefully keep the removed sheet 68 Lift the socket lever IMPORTANT Open the lever fully It can be opened 120 or more ...

Page 267: ...r pressing the CPU softly against the socket close the levers to fasten it 71 Remove the film of the cool sheet that is affixed on the heat sink 72 Place the heat sink on top of the CPU 73 Fasten the heat sink with its clip Engage the clip holes with tabs on the sides of the retention engage one hole first and engage the other holding the first hole Pin marks ...

Page 268: ...lip is not engaged correctly Do not hold the fastened heat sink to move the CPU 75 Attach the CPU air duct TIPS Check to see if the air duct is attached securely with its projected parts inserted into the chassis 76 Install the CPU module 77 Connect the power cord 78 Press the POWER switch to power on the module 79 Verify that POST displays no error messages If POST displays an error message take ...

Page 269: ...socket may be damaged 80 Shut down the OS Press the POWER switch to turn off the server 81 Unplug the power cord 82 Remove the CPU module 83 Detach the CPU air duct 84 Dismount the heat sink using the dismount tool included with the additional CPU 85 Remove the CPU 86 Affix an anti dust sheet on the CPU socket Place the adhesive part on the opposite side of the lever Any part of the sheet place of...

Page 270: ...move the CPU module 93 Replace the CPU 94 Install the CPU module 95 Start the CPU module from ft server utility or NEC ESMPRO Manager In the initial setting the server will start up automatically upon mounting the PCI module If it is set not to start up automatically use Data Viewer of NEC ESMPRO Manager or ft server utility to start it ...

Page 271: ... in this section show the rack mount model The orientation is the only difference from the tower model IMPORTANT Ask your sales agent to replace the PCI module and its components Make sure to read Anti static Measures and Preparing Your System for Upgrade before starting installing or removing options Handle the module fixing screw with your hand not by using any tool If you have replaced the modu...

Page 272: ... Secondary At 0 5 second intervals Do not remove either of the PCI modules or control the AC DC power before the LED stops blinking When DC power is on BMC 1 BMC 2 Status Blinking in green Primary At 1 second intervals Blinking in red Secondary At 1 second intervals Do not remove the PCI module on Primary BMC side BMC Sync disabled Blinking in green Primary At 1 second intervals Illuminates red Se...

Page 273: ...8 31 Chapter 7 Troubleshooting ...

Page 274: ...ce Bring Up Bring Down Bring Down ft server utility Select ft server PCI Module PCI Module to be removed PCI Module Start Stop Stop After the CPU enters into off line status the status LEDs of the PCI board and PCI module will change as follows PCI board slot status LEDs all of them Off PCI module Fail LED Red State LED Off 97 Tower model Unlock the front bezel with the security key and open it Ra...

Page 275: ...ck IMPORTANT Carefully handle the PCI module so that you will not drop it or strike it against other server internal devices 102 Carefully place the PCI module on the flat and sturdy table Avoid the dusty or humid place 103 Remove the two setscrews on the front of the PCI module and one setscrew on the back 104 Slide the top cover a little to remove it This allows you to access the devices in the ...

Page 276: ...er tabs on the cover are certainly engaged with the PCI module 106 Secure the top cover to the PCI module with the three setscrews 107 Firmly hold the PCI module with both hands and insert it into the server 108 Hold the module in such a way that its back panel connector faces the back of the rack and engage the guides of the module and chassis to insert it slowly 109 Hold the release lever to pus...

Page 277: ...ing the ft server utility of the NEC ESMPRO Agent installed to the server or the Data Viewer of the NEC ESMPRO Manager For more information see NEC ESMPRO Agent and Manager Maintenance of NEC Express5800 ft series in Chapter 5 NEC ESMPRO Manager Select FTServer PCI Module installed PCI Module Maintenance Bring Up Bring Down Bring Up ft server utility Select ft server PCI Module installed PCI Modul...

Page 278: ... or removing options PCI 1 is a slot dedicated for video board which is standard equipment Do not replace this broad with any other board TIPS When a PCI board is installed or removed or the slot is changed use the BIOS setup utility SETUP to change the detailed settings such as interrupt line IRQ when necessary See Appendix B for details Note the followings to install or replace PCI board To make...

Page 279: ...lot to which you want to install a PCI board and remove the connector cap IMPORTANT Carefully keep the removed connector cap 117 To install a long card loosen the setscrew slide the bracket and secure it with the setscrew 118 Pull the PCI board retainer bracket from the inside 6 Unscrew the setscrew of the additional slot cover at the same position level as the target slot and remove the slot cove...

Page 280: ...slot and insert the board slowly into the slot TIPS Check to see if the edge of the bracket taper is inserted into a slot of the chassis In the case of a long board check also to see if its other edge is inserted into the bracket guide Guide Slots for inserting bracket edges ...

Page 281: ... groove and insert the board slowly IMPORTANT If the insertion is unsuccessful remove the board once and retry installation Note that if excessive force is applied to the board it may be damaged 9 Attach the retainer bracket to fasten the PCI board ...

Page 282: ...to establish a dual configuration In the initial setting the server will start up automatically upon mounting the PCI module If it is set not to start up automatically use Data Viewer of NEC ESMPRO Manager or ft server utility to start it For more information refer to NEC ESMPRO Agent and Manager Maintenance of NEC Express5800 ft series in Chapter 5 17 Check the PCI module status LED and PCI board...

Page 283: ...8 41 18 Use cable ties to fasten the extra length of cables Cable ties included with cabinet ...

Page 284: ...ease lever at this time 27 Connect the network cable and option cables 28 Close the release lever 29 Secure the release lever with the setscrew 30 Boot the PCI module using the NEC ESMPRO Manager or ft server utility to establish a dual configuration In the initial setting the server will start up automatically upon mounting the PCI module If it is set not to start up automatically use Data Viewer...

Page 285: ...stall the PCI module Do not close the release lever at this time 39 Connect the network cable and option cables 40 Close the release lever 41 Secure the release lever with the setscrew 42 Boot the PCI module using the NEC ESMPRO Manager or ft server utility to establish a dual configuration In the initial setting the server will start up automatically upon mounting the PCI module If it is set not ...

Page 286: ...et IMPORTANT Note the following about this product For LAN cable s connector use the RJ 45 connector which is compliant with IEC8877 standard Using a different connector may make it difficult to remove the connector Slots to install the board PCI slot Group 1 Group 2 N code Name 1 2 3 1 2 3 Remarks N8804 001P1 100BASE TX Adapter Set Can be installed Cannot be installed Installation of driver The N...

Page 287: ...lex mode In non duplex mode no specific problem occurs The PCI board is properly installed and duplex is configured The system is operating normally in duplex mode Off The PCI board is not installed yet the PCI board is installed incorrectly or the power is not supplied Mount the PCI board correctly If the PCI board was not mounted there is no problem Check the condition of power unit Remount the ...

Page 288: ...oup 1 Group 2 N code Name 1 2 3 1 2 3 Remarks N8104 84 1000BASE SX Adapter Each PCI module can contain one board only Can be installed Cannot be installed About network setting Make settings of the network after installing the N8104 84 1000BASE SX connection board and starting the system For the setting procedure see Configure expanded LAN board described later or Set Dual LAN Card Configuration i...

Page 289: ...lex mode Off The PCI board is not installed yet the PCI board is installed incorrectly or the power is not supplied Mount the PCI board correctly If the PCI board was not mounted there is no problem Check the condition of power unit Remount the PCI module In the process of configuring or canceling the duplex mode Wait for a while until the indication changes If the indication does not change check...

Page 290: ...d hardware in some cases Ask your sales agent Slots to install the board PCI slot Group 1 Group 2 N code Name 1 2 3 1 2 3 Remarks N8104 103 1000BASE T Adapter Each PCI module can contain one board only Can be installed Cannot be installed About network setting Make settings of the network after installing the N8104 103 1000BASE T connection board and starting the system For the setting procedure s...

Page 291: ...lex mode Off The PCI board is not installed yet the PCI board is installed incorrectly or the power is not supplied Mount the PCI board correctly If the PCI board was not mounted there is no problem Check the condition of power unit Remount the PCI module In the process of configuring or canceling the duplex mode Wait for a while until the indication changes If the indication does not change check...

Page 292: ...which the LAN board was added vndctl status In the following description a number between 1 and 7 indicates the number of the PCI slot to which the LAN board was added 2 Use the following command to add and register the LAN board expanded to the PCI slot vndctl add 3 Execute the following command to set the dual LAN board configuration on the PCI slot vndctl config 4 Use the following command to s...

Page 293: ...mand to stop it In the following description a number between 1 and 7 indicates the number of the PCI slot to which the LAN board to stop is connected vndctl down TIPS You can check the number of the PCI slot to which the LAN board to stop is connected by using the following command vndctl status 2 Execute the following command to delete the setting of the LAN board which is connected to the PCI s...

Page 294: ...8 52 Check the status of the LAN board Execute the following command to check the status of the LAN board vndctl status Example ...

Page 295: ...8 53 Check the setting information e g IP addresses Execute the following command to check the configuration information e g IP addresses vndctl status slot_number Example ...

Page 296: ...ached NEC EXPRESSBUILDER CD ROM That file describes detailed procedures to update your firmware List of backup devices and firmware Model NEC Model Name Latest Firmware Revision N8151 29F Built In AIT Auto Loader L1nb N8151 34AF Built In AIT 07n6 N8151 36F Built In AIT Auto Loader L7n7 N8151 39F Built In DAT Auto Loader L2n4 N8151 45F Built In DAT 02n9 N8151 46F Built In AIT 01nm N8151 41AF Built ...

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Page 299: ...ndard ATAPI interface 2 Load on tray type x24 speed 5 25 inch None File bay 3 5 inch 6 slots PCI 6 slots Additional slot 2 slots are used for graphics board LAN interface 1000BASE T 100BASE TX 10BASE T 2 ports 100BASE TX 10BASE T 2 ports USB 4 pin 2 ports 2 ports are used by keyboard and external USB FDD Serial D sub 9 pin 2 ports SCSI VHDCI 68 pin connector 2 ports Network RJ 45 4 ports External ...

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Page 301: ...g interface DMA controller page register Base address register Register IRQ13 Logical device configuration EDMA2 compatible mode primary command block register EDMA2 compatible mode secondary command block register Parallel port 3 Serial port B EDMA2 compatible mode secondary command block register Floppy disk drive 2 IDE 2 Parallel port 2 VGA Parallel port 1 VGA EDMA2 compatible mode primary comm...

Page 302: ...e IPMI SCI SW1 interface Power management index register Power management data register PCI configuration space Reset control General chipset EDMA2 PCI base address register 4 Expressed in hexadecimal digits I O port addresses of PCI devices are specified based on the type and number of PCI devices ...

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NEC Express 5800/320Lb-R, User Manual

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