NEC ES1400, User Manual, Page: 106 / 188

5-4 Problem Solving
If the above items are all correct, but the problem reoccurs, refer to
“Additional Troubleshooting Procedures” in this chapter.
Running New Application Software
Problems that occur when you run new application software are usually
related to the software. Faulty equipment is much less likely, especially
if other software runs correctly. If you have problems while running new
application software, check the following:
„
Does the system meet the minimum hardware requirements for the
software? Refer to the software documentation.
„
Is the software an authorized copy? Unauthorized copies often do not
work. Obtain an authorized copy of the software.
„
If you are running the software from a diskette, is it a good copy?
„
If you are running the software from a hard disk drive, is the software
correctly installed? Were all necessary procedures followed and files
installed?
„
If you are running the software from a CD-ROM disk, is the disk
scratched or dirty?
„
Are the correct device drivers installed?
„
Is the software correctly configured for the system?
„
Are you using the software correctly?
„
If other software runs correctly on the system, contact your vendor
about the failing software.
If the problems persist with the software, contact the software vendor's
customer service representative.