NEC EliteMail CTI LX, User Manual

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USING V
IEW
C
ALL
PLUS
With ViewCall Plus, you can identify, manage, and track your incoming and outgoing calls from your computer.
Three integrated ViewCall Plus windows work together to control you telephone call: the Telephone Window, the Call
Log window, and the Contact List window.
For TAPI- (telephone application programming interface) and TSAPI- (telephony server application programming
interface) compliant telephone systems, ViewCall Plus also offers an enhanced mode that adds even more features,
such as the contact list and call log.
SCREENING AND MANAGING CALLS
With ViewCall Plus, you can identify callers and manage your calls from your computer.
Identifying and Screening Calls
When you receive a call through the system or with a system using TAPI, the Telephone window displays the call on
your computer screen. There are several ways to identify the caller before picking up the telephone:
If Call Screening is on, you can click Who is it? to play the caller’s recorded name.
The system can also ask callers to enter the telephone or account number. The system then
matches this data to your contact list and displays the caller contact list and displays the caller
contact information.
Click Monitor to listen to a message as it is being recorded. If you decide to speak with the caller,
click Take Call to pull the call out of your mailbox and transfer the call to your extension.
SEE ALSO:
Online Help:
ViewCall Plus, Screening calls, Placing calls on Hold
The system can display caller identification data when it has the additionally required
equipment and system compatibility. This does require additional equipment and system
compatibility though. The system can also match the telephone number to your contact list or
PIM (Personal Information Manager) and display caller contact information.