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NEC DSX Feature Handbook Download Page 32

Call Forwarding

Call Forwarding ensures that your calls are covered when you are away from your work area.

Call Forwarding allows you to redirect your call to another extension. The types of Call Forwarding are:

•

Call Forwarding when Not Answered

•

Calls ringing the extension forward when not answered.

•

Call Forwarding when Busy or Not Answered

•

Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.

•

Call Forwarding Immediate

•

All calls to the extension forward immediately.

You can set up your Call Forwarding to reroute all calls or just outside calls. If your extension is set to forward for outside
calls, and you receive a screened Transfer, the initial voice-announcement broadcasts over your telephone's speaker. When
your caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Chaining

You can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward
all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded
to voice mail, callers to 301 or 304 go directly to 302

’

s mailbox.

Call Forwarding Cancel

If your telephone has access level 4 or 5, you can cancel all Call Forwarding in the system simultaneously. See User
Programmable Features on page 179 for more.

Call Forwarding Key

You can set up a Feature Key on your telephone as a Call Forwarding key. Just press this key to turn Call Forwarding on and
off. The key

fl

ashes slowly when Call Forwarding is enabled; is off when Call Forwarding is disabled.

To set up Call Forwarding at a keyset:

Setting Up Call Forwarding (Keyset)

Next

: Go to next selection.

Prev

: Go to previous selection.

Select

: Select current Option.

Back

: Back out

of current option.

Exit

: Exit Menu setup.

Select the Call Forwarding sub-menu

Menu

+

60

Enter the Call Forwarding setup mode.

Select

Turn Call Forwarding on (if set up and disabled).

On

Turn Call Forwarding off (if set up and enabled).

Off

Set up your Call Forwarding options.

Edit

62: Call Forwarding Type

Select the Call Forwarding Type and enter the options.

32

| DSX |

Features

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Summary of Contents for DSX

Page 1: ...DSX Telephone Feature Handbook P N 1093099 Printed in U S A 1093100 0025 092209 Empowered by Innovation...

Page 2: ...NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete...

Page 3: ...Intercom Queue Key 24 Using your Intercom Queue Key 24 Attendant Position 25 Calling the Attendant 25 Auto Redial 26 Using Auto Redial 26 Background Music 27 Using Background Music 27 Barge In Intrus...

Page 4: ...a keyset 57 To use the CLEAR key at a Super Display 57 Conference 59 Using Conference 59 Delayed Ringing 60 To set up Line Key ringing at your keyset 60 To set up Line Key ringing at your Super Displa...

Page 5: ...ced Line Disconnect 98 Group Call Pickup 99 Answering a Pickup Group Call 99 Group Listen 101 Using Group Listen 101 Group Ring 102 Answering Ring Group Calls 102 Placing and Transferring Ring Group C...

Page 6: ...e Groups 123 Line Keys 124 Using Your Line Keys 124 Line Queuing Line Callback 126 Using Line Queuing and Line Callback 126 Line to Line Transfer 127 Setting up a Tandem Call 127 Disconnecting a Tande...

Page 7: ...t Keys 152 Customizing your Idle Menu Soft Keys at your Super Display 153 Pulse to Tone Conversion 154 Converting Dialing from DP to DTMF 154 Removing Lines and Extensions from Service 155 Removing Li...

Page 8: ...177 Using Transfer 177 User Programmable Features Menu 179 Using the Menu Soft Key to Customize your Telephone 179 Voice Mail IntraMail Basics 184 Using the Basic Voice Mail Features 184 Voice Over 18...

Page 9: ...Introduction XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 10: ...10 DSX XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 11: ...e at a single line extension 3 Flash Using Forced Line Disconnect to disconnect a busy outside line Forced Line Disconnect Answering a call ringing a phone in your Pickup Group INTERCOM Group Call Pic...

Page 12: ...sion e g 301 Transfer Transferring a call to a co worker s mailbox TRANSFER Extension e g 301 V MAIL Calling your mailbox from your keyset V MAIL Voice Mail IntraMail Calling your mailbox from your si...

Page 13: ...22 Button Display Telephone 22 Button DisplayTelephone Key Layout DSX Introduction 13 XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 14: ...34 Button Display Telephone 34 Button DisplayTelephone Key Layout 14 DSX Introduction XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 15: ...34 Button Super Display Telephone 34 Button Super DisplayTelephone Key Layout DSX Introduction 15 XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 16: ...60 Button DSS Console 60 Button DSS Console Key Layout 16 DSX Introduction XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 17: ...Features XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 18: ...18 DSX XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 19: ...it is active The 22 Button Telephone doesn t have a backlit display so the idle and active presets are not available Automatic Backlight with Ambient Light Sensitivity Adjustment The 34 Button Display...

Page 20: ...urn the light sensitivity level up for dimly lit rooms Up Save your setting and back up to the previous level Back To set up the display presets at a Super Display Setting up the Display Presets Super...

Page 21: ...tion Back Back out of current option Exit Exit Menu setup Select the Illuminated Dialpad sub menu Menu 35 Enable Illuminated Dial Pad On Disable Illuminated Dial Pad Off Save your setting and go back...

Page 22: ...Restriction doesn t block the call If the code is not in the table the system prevents the call Verified Account Codes if enabled apply only to Forced Account Codes Optional Unforced Account Codes Fo...

Page 23: ...nvalid Verified Account Code your call will be cut off in the next step c Skip this step to bypass Account Code entry for example when dialing a local call and your system requires Account Codes only...

Page 24: ...to answer the remaining calls Your Intercom Queue Key is a visual reminder that additional Intercom calls are waiting to be answered An unlimited number of Intercom callers can queue under your key Yo...

Page 25: ...ight Ring Removing Lines and Extensions from Service For maximum efficiency you should use a 34 Button Display or 34 Button Super Display Telephone In addition you should find a DSS Console helpful wh...

Page 26: ...l and receive busy tone 2 Push Auto Redial Alnd to enable Auto Redial a The system enables Auto Redial for the last outside call you dialed b The display shows the interval between callout attempts e...

Page 27: ...usic BGM can play music through your telephone s speaker when you re not on the phone Incoming calls and Paging announcements temporarily turn off Background Music Using Background Music To turn Backg...

Page 28: ...s using this feature may be interpreted as an invasion of privacy To Barge In on a call 1 Place one of the following types of call Call busy extension Press line key for busy line Press INTERCOM and d...

Page 29: ...o go off hook and press your Call Coverage key to call the covered extension Using Call Coverage Keys Call Coverage keys will intercept the following types of calls Key Ring Calls Ringing Intercom cal...

Page 30: ...ys sub menu Menu 41 Next Your Call Coverage keys will light Press a key repeatedly to set its ringing mode Dial a digit 0 4 to set the Ring Type Select 0 for Standard 1 for Ring Type A 2 for Ring Type...

Page 31: ...2 See Feature Keys on page 89for more DSX Features 31 XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 32: ...iately to extension 302 Any co worker calling 301 or 304 goes to 302 instead If extension 302 is Call Forwarded to voice mail callers to 301 or 304 go directly to 302 s mailbox Call Forwarding Cancel...

Page 33: ...ve your setup or Cancel to quit without saving Busy No Ans Forward your unanswered calls and calls when you are busy on the phone to an extension group or voice mail by pressing V MAIL Enter the desti...

Page 34: ...r Forward your unanswered calls to an extension group or voice mail by pressing V MAIL Enter the destination then 1 Push All to forward all calls or Line Only to forward just outside calls 2 Push Save...

Page 35: ...setup Select the Clear All Call Forwarding sub menu Menu 05 Clear all Call Forwarding system wide Yes Cancel without clearing the system wide forwarding Cancel To clear all Call Forwarding using the...

Page 36: ...up master number UCD Group Calls i e calls to a UCD Group master number Ringing Call Coverage key calls You can set up Off Premises Call Forwarding to reroute all your calls or just outside calls If y...

Page 37: ...e enter the line number 1 64 if you pushed Line Group enter the line group number 90 98 3 Push Next 4 Enter the number 16 digits max you want the system to dial when rerouting your call off premise 5...

Page 38: ...oup as the route over which your call should be forwarded then enter the line group number 90 98 Push Primeline to choose your Prime Line as the route over which your call should be forwarded 2 Push N...

Page 39: ...ge See Selectable Display Messaging on page 164 for more To quickly turn off Call Forwarding and clear your Call Forwarding setup 1 Press CLEAR 2 Push Call Forward Cfwd 3 Push Yes to clear Call Forwar...

Page 40: ...when you hang up the call Wrap up Timer Display After hanging up a timed call a display will show the Call Timer data for 6 seconds before returning the display to idle This gives you adequate time to...

Page 41: ...Call Timer Off Check the duration of the previously timed call Check To set the Call Timer Menu options at a Super Display Setting the Call Timer Menu Options Super Display Next Go to next selection...

Page 42: ...for the first waiting call The calls in line are processed on a first in first out FIFO basis Using Call Waiting Camp On To Camp On to a busy extension 1 Call the busy extension a Listen for busy or b...

Page 43: ...FIFO basis If you leave a Callback request and don t answer the Callback ring within four rings the system cancels your Callback If your extension is set up to receive Camp On tones for Intercom calls...

Page 44: ...ller ID Check While your phone is idle or busy third Party Caller ID Check lets you display the Caller ID data for another line The line that you check can be ringing or busy Using Caller ID To tempor...

Page 45: ...ew calls that rang in that you have not yet reviewed Ans is the total number of calls that rang in and were answered by you or a co worker Total xx New xx Unans xx Ans xx All Unan Del Exit Your Ring M...

Page 46: ...l Store Del Exit Push to place a call to the displayed log Call Push to store the displayed log in a Personal Speed Dial number Store 1 Enter the Personal Speed Dial location in which you want to stor...

Page 47: ...ou have Caller ID records that you have not yet reviewed Push to display all the calls in your Caller ID log View All Push VOLUME repeatedly to scroll through the log The display shows the caller s na...

Page 48: ...which the stored number should dial Hold The choices are INTERCOM Line 1 64 Line Group 90 98 3 Verify and optionally edit the number your want to store Hold 4 Verify and optionally edit the name for...

Page 49: ...e Group 90 98 3 Verify and optionally edit the number your want to store Hold 4 Verify and optionally edit the name for the number you want to store Hold 5 You return to the previous menu Push to dele...

Page 50: ...fting the handset 2 Press flashing line or loop key a The key will be on green after you answer the call To set up Line Key ringing at your keyset Setting Up Line Key Ringing Keyset Next Go to next se...

Page 51: ...a line key 1 Push Menu Super Display Push Key Assignment Feature Keys Keyset Dial 51 2 See Feature Keys on page 89for more Setting the Ringing Volume Preset This preset sets the default volume of you...

Page 52: ...out of current option Exit Exit Menu setup Select the Ringing Preset sub menu Menu Volume Ring Turn the default ringing volume down The minimum setting is off VOLUME v Turn the default ringing volume...

Page 53: ...dialing a Line Group Access Code 90 98 Line Group Routing If your system has Line Group Routing enabled you get the first available line when you press INTERCOM and then dial 9 Using Line Keys To plac...

Page 54: ...a Line Group 1 By default pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services 2 Lift handset 3 Press INTERCOM 4 Dial Line Group code 9 or 90 98 a...

Page 55: ...Press CHECK 2 Press a Personal Speed Dial key as follows a Press once for the lower numbered bin name For example pressing key 1 once shows the name for 701 b Press twice for the lower numbered bin n...

Page 56: ...one is connected IP xxx xxx xxx xxx DND The system s gateway router address GW xxx xxx xxx xxx The DHCP status On Off or On Manual IP DHCP xxx The VoIP installation status Installed or Not Installed V...

Page 57: ...nceling your Callback requests Cancel Cancel all Call Forwarding system wide access levels 4 and 5 only AllCF Simultaneously cancel all the Call Forwarding system wide Yes Back up to the previous leve...

Page 58: ...y All Call Forward Simultaneously cancel all the Call Forwarding system wide Yes Back up to the previous level without canceling all the Call Forwarding system wide Cancel Exit to the idle menu displa...

Page 59: ...m Park Orbit 4 Press CONF to set up the Conference a If you cannot add additional parties to your Conference you have exceeded the system s Conference limit 5 Repeat steps 2 4 to add additional partie...

Page 60: ...1 Your line keys will light Press a line key repeatedly to set its ringing mode Select Always key LED is on green Night Ring key LED flashes slow green Delay Ring key LED flashes fast green Lamp Only...

Page 61: ...Setting Up Line Key Ringing Super Display 1 for Ring Type A 2 for Ring Type B 3 for Ring Type C DSX Features 61 XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 62: ...digit that you want to replace the cursor 3 Do one of the following a Press VOLUME to place the cursor over any other digits you want to edit b Press VOLUME down until the entire number displays to t...

Page 63: ...only affects your DIL not other lines in the system Note that Night Mode Control only works for DILs to your extension not lines that use Line Scheduling See your communications manager for more Handl...

Page 64: ...eck with your communications manager to see if you have this capability Using Direct Line Access To place a call over a specific line using Direct Line Access 1 Lift the handset 2 Press INTERCOM 3 Dia...

Page 65: ...e to DSS keys when you lift the handset You may prefer to use the Call Coverage Keys on page 29 or Hotline on page 113 features instead Remember in addition to providing one button Intercom access and...

Page 66: ...sion you want to assign to the key 2 Push Save to save your entry or Cancel to exit without saving To assign your DSS keys at a Super Display Setting Up DSS Keys Keyset Select the Key Assignment sub m...

Page 67: ...se the Speed Processing keys 1 Press ANSWER to answer any call ringing your extension 2 Press RELEASE to hang up disconnect your active call 3 Press TRANSFER on your DSS Console to transfer your call...

Page 68: ...d call 04 nn Park Orbit 60 69 Use this option to assign a Feature Key as a Park Orbit key Park Orbit Busy Lamp Field BLF Off Orbit is idle On Orbit is holding a parked call Wink On green Orbit is hold...

Page 69: ...as a lamp only no ring Group Call Pickup key 11 nn Pickup Group 1 16 Use this option to assign a Feature Key as a delay ring Group Call Pickup key Busy Lamp Field BLF Off No call is ringing the picku...

Page 70: ...sation Record is off Fast Flash green Conversation Record is on Press key to activate night mode 18 Use this option to assign a Feature Key as a Night key Night Busy Lamp Field BLF On Night mode is on...

Page 71: ...n In the Account Code entry mode On green On a call for which the user has entered an Account Code Press key instead of pressing INTERCOM and dialing 3 27 Use this option to assign a Feature Key as a...

Page 72: ...gned schedule 33 n through 36 n Schedule 1 8 Use this option to assign a Feature Key as a ManualActivation Mode key Manual Activation Mode Busy Lamp Field BLF Off Manual Activation Mode inactive On Ma...

Page 73: ...number or the Ring Group master number Ringing Call Coverage key calls Ringing Group Call Pickup calls Calls ringing an Intercom Queue key Using Directed Call Pickup To intercept a call ringing a co w...

Page 74: ...e Directory Dialing at a keyset When you select a directory the top two lines of the display show The number of the current entry and the total number of entries in the selected directory 1 4 in the e...

Page 75: ...directory entry Dial Exit Directory Dialing Exit Dial additional letters of the name to narrow your search 2 9 Scroll to the previous directory entry Prev Scroll to the next directory entry Next Dial...

Page 76: ...d select a new directory type Back Select the Company System Speed Dial directory Company Do one of the following Display the number and name stored in the Speed Dial entry CHECK Go back one level sam...

Page 77: ...ng each have dedicated Ring Types The sound of each Ring Type can be customized by assigning optional Ring Tones below to the types Ring Tone Your telephone has 10 preset Ring Tones Each tone consists...

Page 78: ...displayed changes Save Back up to the previous menu without saving your changes Cancel Exit the Tone Configuration sub menu Exit Select the Ring Tone Assignments sub menu Menu 42 Use this option to c...

Page 79: ...m this option before setting your assignments back to default Select the displayed ring type to change its ring tone assignment Select Scroll forward or backward through the ring tone options 0 9 or S...

Page 80: ...Cancel Cancel and back up to the previous level without making any changes Back Back up one level Back Exit to the idle menu display Exit Select the Tone Assignments sub menu Tone A s s i g n m e n t...

Page 81: ...Default This resets the ring types to their default settings The system will require that you confirm this option before setting your assignments back to default Choose a ring tone for the selected ri...

Page 82: ...n DND off Alternately dial 0 b External Ext Block incoming outside calls Alternately dial 1 c Intercom Icm Block Intercom calls Alternately dial 2 d All Block all incoming calls Alternately dial 3 e R...

Page 83: ...t Disturb Override 1 Dial your co worker s extension or press their Hotline key a You hear DND tone and see Do Not Disturb in your display b If you hear busy or ring busy tone instead your co worker i...

Page 84: ...l from the Door Box 1 Press the Door Box call button 2 When someone inside the building answers your call speak toward the Door Box a Once you press the call button you can not control the call You mu...

Page 85: ...where the co worker that has been idle the longest gets the new call Sending Calls to Hunt Groups To send a call into a Terminal or Circular Hunt Group 1 Place or answer an outside call 2 Transfer the...

Page 86: ...e features are disabled 3 While you are in your co worker s office you can use Walking Class of Service enable the features normally available on your extension even though your co workers phone is lo...

Page 87: ...number at a keyset Unlocking an Extension Keyset Next Go to next selection Prev Go to previous selection Select Select current Option Back Back out of current option Exit Exit Menu setup Select the Ad...

Page 88: ...ept your PIN code and enter the Clear Pin sub menu Next Enter the extension to unlock which also clears its PIN number Clear Pin On Ext Select the extension Next Clear the PIN number and unlock the ex...

Page 89: ...fault In DSX 80 160 keys 1 12 are line keys for lines 1 12 and keys 13 24 are undefined In DSX 40 keys 1 8 are line keys for lines 1 8 and keys 9 24 are undefined Customizing your Feature Key Assignme...

Page 90: ...a key by dialing its key number 01 24 Scroll forward to the next Feature Key Next You can also choose a key by dialing its key number 01 24 Select the currently displayed Feature Key Select For the s...

Page 91: ...green You are busy on a loop key call Slow Flash Line is ringing Press the key to place or answer call 03 nn line number 1 64 Use this option to assign a Feature Key as a line key Line Busy Lamp Fiel...

Page 92: ...nnn extension number Use this option to assign a Feature Key as a lamp only no ring Call Coverage Key 08 nnn extension number Use this option to assign a Feature Key as a delayed ringing Call Coverage...

Page 93: ...here is no BLF for this key type Press key to dial stored number 15 nnn 01 20 Use this option to assign a Feature Key as a Personal Speed Dial key Personal Speed Dial You assign the key to a specific...

Page 94: ...ctive being used Off Intercom Directory Dialing is inactive off While on a handset call press key to place a 23 nnn extension number Use this option to assign a Feature Key as a Reverse Voice Over key...

Page 95: ...a Feature Key as a Call Forwarding key Call Forwarding Busy Lamp Field BLF Off Extension not call forwarded or in the Call Forwarding setup mode Fast Flash In the Call Forwarding setup mode Wink Off...

Page 96: ...chedule 32 n Schedule 1 8 Use this option to assign a Feature Key as a Skip Ahead key Skip Ahead Busy Lamp Field BLF Off Skip Ahead inactive On Skip Ahead active Press key to manually activate the ass...

Page 97: ...sable when someone is trying to get through with an important call Pressing FLASH interrupts the the loop current on the line Flashing an Outside Line To Flash the outside line you are on 1 Press FLAS...

Page 98: ...d when no other lines are available Your communications manager can tell you if your phone has Forced Line Disconnect capability To disconnect a busy line 1 Do one of the following a Press the line ke...

Page 99: ...Ringing Keyset Next Go to next selection Prev Go to previous selection Select Select current Option Back Back out of current option Exit Exit Menu setup Select the Call Pickup keys sub menu Menu 41 N...

Page 100: ...for Ring Type B 3 for Ring Type C To assign a Group Call Pickup key 1 Push Menu Super Display Push Key Assignment Feature Keys Keyset Dial 51 2 See Feature Keys on page 89for more 100 DSX Features XM...

Page 101: ...n To set up Group Listen 1 Place or answer a call using the handset 2 Press SPEAKER twice but do not hang up a SPEAKER flashes slowly red 3 Talk to the caller through your handset a You and your co wo...

Page 102: ...Dial and the Ring Group number e g 601 3 Speak with the caller Placing and Transferring Ring Group Calls To make an Intercom call to a Ring Group 1 Lift handset and press INTERCOM 2 Dial the Ring Gro...

Page 103: ...rcom Ringing for Intercom calls to your extension Additionally you can dial a code to have an outgoing Intercom call ring the destination Using Handsfree Certain models of digital TDM keysets and all...

Page 104: ...nce Turn voice announce on If on incoming Intercom calls will normally voice announce to your phone On Turn voice announce off If off incoming Intercom calls will normally ring your phone Off Back up...

Page 105: ...Exit Exit Menu setup Select the Handsfree Reply sub menu Menu Features Handsfree Reply Turn Handsfree Reply on If on you can reply to incoming voice announcements by just speaking toward your phone O...

Page 106: ...set Feature Key on your telephone or DSS Console 2 You can optionally push Menu Options Headset Mode Menu 91 While in the headset mode 1 Do one of the following a Press a line key to place or answer a...

Page 107: ...evious selection Select Select current Option Back Back out of current option Exit Exit Menu setup Select the Headset Voice Announce sub menu Menu 92 Turn Headset Voice Announce on On Turn Headset Voi...

Page 108: ...ling Headset Voice Announce Super Display Go back to the previous level Back Exit to the idle menu display Exit 108 DSX Features XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx...

Page 109: ...cally when you press CONF INTERCOM or a Hotline key Automatic Hold optionally allows you while busy on an outside call to press another line key or a Call Coverage Key to automatically put your initia...

Page 110: ...is on Hold Using Exclusive Hold To place a call on Exclusive Hold 1 Press HOLD twice a For you the line key winks on green while on Hold flashes slowly while recalling b For your co workers the line...

Page 111: ...2 If you are not connected to the Intercom call press INTERCOM DSX Features 111 XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 112: ...call just dial a line access code e g 9 followed by the outside number To enable Hot Dial Pad for your keyset Enabling Hot Dial Pad Keyset Next Go to next selection Prev Go to previous selection Sele...

Page 113: ...otline partner rather than Transfer disabling Hotline Automatic Transfer would be helpful Check with your communications manager for more Hotline Key Surfing Consecutively pressing Hotline keys also c...

Page 114: ...tic Transfer just hang up instead 3 The call recalls to you if it is not picked up To assign a Hotline key 1 Push Menu Super Display Push Key Assignment Feature Keys Keyset Dial 51 2 See Feature Keys...

Page 115: ...depending on your system setup b If your call voice announces the destination you can dial 1 to force the call to ring To answer an Intercom call 1 Do one of the following a If you hear two beeps whic...

Page 116: ...ndsfree Reply Keyset Next Go to next selection Prev Go to previous selection Select Select current Option Back Back out of current option Exit Exit Menu setup Select the Handsfree Reply sub menu Menu...

Page 117: ...ging Preset Keyset Next Go to next selection Prev Go to previous selection Select Select current Option Back Back out of current option Exit Exit Menu setup Select the Ringing Preset sub menu Menu 11...

Page 118: ...r Display Turn the default ringing volume up VOLUME Save your entry and back up to the previous level Back Exit to the idle menu display Exit 118 DSX Features XML to PDF by RenderX XEP XSL FO Formatte...

Page 119: ...es Save the displayed language and back up to the previous level Save Cancel and back up to the previous level without changing the Display Language setting Cancel To set the display language on your...

Page 120: ...r last call 1 Lift the handset 2 Optional Press an idle line key to preselect a line a If you skip this step the system automatically selects a line from the same group as your initial call 3 Press RE...

Page 121: ...r initial call b If you hear busy tone and your extension has Line Queuing you can dial 2 to wait for a line to become free c If you hang up the system converts the queue to a Line Callback With Line...

Page 122: ...cannot also dial Line Groups on page 123 access codes 90 98 Using Line Group Routing By default pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency service...

Page 123: ...Group access codes 90 98 Using Line Groups By default pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services To place a call over a Line Group 1 Lif...

Page 124: ...h red Ringing or recalling directly to your extension Slow Flash green Using Your Line Keys To place a call using a line key 1 Lift the handset 2 Press the line key 3 Dial the outside number To answer...

Page 125: ...nging Super Display Select the Ring Assignments sub menu Menu Ringing Select the Key Assignments sub menu Key A s s i g n m e n t s Your line keys will light Press a line key repeatedly to set its rin...

Page 126: ...e a Line Callback for many lines If you leave a Line Callback request and then fail to answer the callback ring the system cancels the Callback Using Line Queuing and Line Callback To queue or leave a...

Page 127: ...nnot add additional parties to your Conference you have exceeded the system s Conference limit 5 Hang up a The line loop keys for the outside lines stay on red b If the outside parties disconnect the...

Page 128: ...e Transfer This is a type of Tandem Call in which you never have to join in with your outside callers To set up a Line to Line Transfer 1 Place or answer an outside call 2 Press TRANSFER 3 Place or an...

Page 129: ...t like a Switched Loop key If a line is set to ring your phone and it doesn t have a line key it will ring in on a Fixed Loop key For outgoing calls use a Fixed Loop key to place a call on a preassign...

Page 130: ...Meet Me Conference time b INTERCOM flashes fast green after the first party joins the Conference goes out after additional parties join 2 Do one of the following a Push Meet Me 11 MT11 to set up the...

Page 131: ...r for more Recording a Message on Hold if your System has IntraMail To record a Message On Hold 1 Press V MAIL and dial SA 72 2 Push Message On Hold dial 1 3 Do one of the following a Push Listen Lstn...

Page 132: ...red busy or in Do Not Disturb 2 Press V MAIL 3 Hang up To answer a Message Waiting 1 Look at your V MAIL key and Ring Message Lamp they should be flashing red 2 Press INTERCOM V MAIL a The system canc...

Page 133: ...the handset c If you are in the headset mode Microphone Mute cancels when you press SPEAKER 2 While your extension has the microphone muted an incoming voice announced Intercom call will announce with...

Page 134: ...Exit Exit Menu setup Select the Handsfree Reply sub menu Menu 32 Turn Handsfree Reply on If on you can reply to incoming voice announcements by just speaking toward your phone On Turn Handsfree Reply...

Page 135: ...our phone On Turn Handsfree Reply off If off you can reply to incoming voice announcements only by lifting the handset Off Press MUTE to turn on Handsfree Reply for this call only Back up to the previ...

Page 136: ...ally used by a service department supervisor for example The department supervisor can listen to the questions that callers ask without disturbing the service call Using Monitor Silent Monitor Monitor...

Page 137: ...ur extension s name 1 Push Menu Name Menu 81 2 Enter the name according to the chart below 3 Push Save when you are done or Cancel to exit without saving To program a name for your co worker s extensi...

Page 138: ...e the name Press HOLD or push Save Exit name programming Press SPEAKER or push Exit Scroll the cursor to the right Press VOLUME up or push Scroll the cursor to the left Press VOLUME down or push Clear...

Page 139: ...ght Service Night Ring To put the system in the night mode if you have a Night key 1 Press your Night key a Your Night key is on red when the system is in the night mode 2 Press your Night key again t...

Page 140: ...ve only Camp On tones Off Hook Ringing for Intercom calls is not available See Voice Over on page 186 for more Off Hook Signaling for Hotline Calls You have a separate Menu option to control Off Hook...

Page 141: ...None Voice Over Scroll forward through the Hotline options Camp On Voice Over None Save the displayed Hotline option Save Back up without saving the selection Cancel Set the options for Off Hook Signa...

Page 142: ...ack one level Back Exit to the idle menu display Exit Set the options for Off Hook Signaling from Hotline calls Hotline Select the Camp On option Camp On Select the Voice Over option Voice Over Disabl...

Page 143: ...olume up Up Save your entry and back up to the previous level Back To set up the Off Hook Ringing Volume Preset at a Super Display Setting up the Off Hook Ringing Volume Preset Super Display Next Go t...

Page 144: ...co worker is Paging into the assigned zone On red The extension user is Paging into the assigned zone On green External Paging When you Page into Internal All Call Page or Internal Page Zone 1 your a...

Page 145: ...default incoming Page volume down Down Turn the default incoming Page volume up Up Save your entry and back up to the previous level Back To set up the Incoming Page Volume Preset at a Super Display S...

Page 146: ...ur entry and go to the previous level Back To enable incoming Page for your Super Display Enabling Incoming Page Super Display Next Go to next selection Prev Go to previous selection Select Select cur...

Page 147: ...he extension user has parked a call in the orbit assigned to the key Single wink on green Using Park at a Keyset To Park a call from a keyset 1 Do one of the following for System Park a Push Park Sys...

Page 148: ...Dial the number of the extension at which you want to Park the call The line loop key for the parked call winks on green at your extension To retrieve a parked call at a Super Display 1 Do one of the...

Page 149: ...to an alternate Secondary Prime Line when you lift the handset For example you can have line 1 as your Primary Prime Line and Line Group 90 dial 9 as your Secondary Prime Line Normally you ll get lin...

Page 150: ...selection Prev Go to previous selection Select Select current Option Back Back out of current option Exit Exit Menu setup Select the Prime Line sub menu Menu Key Assignment Primeline Keys Select Prima...

Page 151: ...on green at your extension on orange at the co worker that initially placed or answered the call 2 Press the line key a Your line key goes on green when you join the call b You can also press a line...

Page 152: ...menu display is blank UNDEFINED 00 Press to access additional soft keys for Intercom System Speed Dial and Directory 01 Personal Speed Dial Directory Dialing Press to directly access Intercom Director...

Page 153: ...Select Select current Option Back Back out of current option Exit Exit Menu setup Select the Idle Menu Soft Keys sub menu Menu Key Assignment Softkeys Enter the number of the soft key you want to prog...

Page 154: ...ce a call to your banking service over your dial pulse lines After your banking service answers wait about 6 seconds for your system to automatically convert to DTMF dialing Dial your banking service...

Page 155: ...TERCOM 2 Dial 40 3 Do one of the following a Dial the number of the extension you want to remove from service e g 302 b Dial the extension number of the line you want to remove from service e g 101 fo...

Page 156: ...is in DND for outside calls option 1 Medium Flash Assigned extension is in DND for Intercom calls option 2 or All Calls option 3 Fast Flash Your telephone can have multiple Reverse Over keys each for...

Page 157: ...hrough unscreened 4 The call will recall to you if unanswered at the destination If you don t answer the recall it diverts to Key Ring To assign a Reverse Voice Over key 1 Push Menu Super Display Push...

Page 158: ...or press additional keys You may have a Ringdown Extension in your lobby on your service desk or at the service entrance Using Ringdown To use the Ringdown extension 1 Lift the handset or press SPEAKE...

Page 159: ...Line Preference at a keyset Setting Up Ringing Line Preference Keyset Next Go to next selection Prev Go to previous selection Select Select current Option Back Back out of current option Exit Exit Me...

Page 160: ...Preference Super Display Turn Ringing Line Preference off Off Back up to the previous level Back Exit to the idle menu display Exit 160 DSX Features XML to PDF by RenderX XEP XSL FO Formatter visit us...

Page 161: ...person at the monitored extension can press a soft key to call you on the Intercom or press a different soft key to end the Room Monitor session Up to 7 extensions can simultaneously monitor the same...

Page 162: ...d 1 Place an Intercom call to the extension you wish to monitor 2 If you have a Call Coverage Hotline or Reverse Voice Over key for the extension you wish to monitor a It lights orange if the extensio...

Page 163: ...le Using Save Number Dialed To save the outside number you just dialed up to 20 digits 1 Press the Save Number Dialed key on your extension or DSS Console 2 The number is saved in memory To redial a s...

Page 164: ...ge 01 BACK BY plus 12 user entries Message 02 MEETING IN ROOM plus 4 user entries Message 03 OUT TO LUNCH plus 7 user entries Message 04 GONE FOR THE DAY plus 3 user entries Message 05 ON VACATION plu...

Page 165: ...ding Off Premises on page 36 for more AME See Answering Machine Emulation in the IntraMail Feature Handbook for more Display Message Select a Selectable Display Message 1 Push and to scroll through th...

Page 166: ...ee Names for Extensions and Lines on page 137 for help with editing b Push Save to save the edited message c Push Back to back up to the previous level d Push Cancel to cancel without saving the messa...

Page 167: ...d Dial numbers stored privately for your own use Storing Speed Dial Numbers To store a Speed Dial number at a keyset Storing Speed Dial Numbers Keyset Next Go to next selection Prev Go to previous sel...

Page 168: ...xt Enter the name for the Speed Dial number Name Go to Names for Extensions and Lines on page 137 for help with entering names Scroll left and right to edit the name Save your Speed Dial entry Save Ca...

Page 169: ...r You can enter up to 32 digits Digits 1 16 are stored in the location you have selected Digits 17 32 are stored in the next consecutive location which becomes inaccessible Location 20 can only have 1...

Page 170: ...yset only Press a Speed Dial One Touch key c Personal at Super Display only Push Spd Dial 1 for locations 701 710 or Spd Dial 2 for locations 711 720 then a soft key for the number you want to call d...

Page 171: ...2 See Feature Keys on page 89 for more DSX Features 171 XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx com...

Page 172: ...wing a Place your new Intercom call b Hang up press flashing INTERCOM to answer the waiting Intercom call 4 Press your Split key to switch between your Intercom call and outside call To Split between...

Page 173: ...nnot add additional parties to your Conference you have exceeded the system s Conference limit 5 Hang up a The line loop keys for the outside lines stay on red b If the outside parties disconnect the...

Page 174: ...e Transfer This is a type of Tandem Call in which you never have to join in with your outside callers To set up a Line to Line Transfer 1 Place or answer an outside call 2 Press TRANSFER 3 Place or an...

Page 175: ...he time Save the displayed time entry Save Cancel without saving the time entry Cancel Select the Date sub menu Menu 02 Enter the system date DD MM YYYY Scroll left and right to edit the date Save the...

Page 176: ...u Menu Admin Date Enter the system date Date MM DD YYYY Save the displayed date entry Save Cancel without saving the date entry Cancel Scroll left and right to edit the date Back up to the previous le...

Page 177: ...ransfer goes right to your co worker s speakerphone Using Transfer To Transfer your call 1 Do not hang up 2 Press TRANSFER 3 Do one of the following a Dial your co worker s extension b Press a Call Co...

Page 178: ...our extension hanging up in this step disconnects the call To Transfer a call to your co worker s speakerphone using Handsfree Transfer 1 While on an outside call do one of the following a Press TRANS...

Page 179: ...set Next Go to next selection Prev Go to previous selection Select Select current Option Back Back out of current option Exit Exit Menu setup Push Menu to navigate to the available options Menu Volume...

Page 180: ...ee Feature Keys on page 89 Feature Keys 51 See Prime Line Preference on page 149 Prime Line Keys 52 See Direct Station Selection DSS on page 65 DSS BLF not avialable by default 53 Call Forwarding 60 S...

Page 181: ...navigate to the available options Menu Volume Preferences Volume See Central Office CallsAnswering on page 50 and Intercom on page 115 Ring See Off Hook Signaling on page 140 Off Hook Ring See Paging...

Page 182: ...s i g n m e n t s See Distinctive Ringing on page 77 Tone A s s i g n m e n t s See Distinctive Ringing on page 77 Tone Configuration Key Assignment Options Key A s s i g n m e n t s See Feature Keys...

Page 183: ...age 32 Display Message See Call Forwarding on page 32 AME See Call Forwarding on page 32 None See Names for Extensions and Lines on page 137 Name See Language Selection on page 119 Language Administra...

Page 184: ...traMail Feature Handbook To log into your mailbox from your own phone do one of the following 1 Press V MAIL 2 Push V Mail xx VM xx a The xx is the number of new messages in your mailbox To log into y...

Page 185: ...xtension number a To check if your co worker is at their desk before sending the call to their mailbox dial their extension number before pressing V MAIL 5 Hang up DSX Features 185 XML to PDF by Rende...

Page 186: ...ff Hook Signaling options To initiate a Voice Over to a busy co worker 1 Listen for busy ring tone a If you don t hear busy ring you cannot Voice Over 2 Push Voice Over Vovr and then speak to your bus...

Page 187: ...the options for Off Hook Signaling from your Hotline partner Hotline Scroll backward through the Hotline options Camp On None Voice Over Scroll forward through the Hotline options Camp On Voice Over N...

Page 188: ...n Camp On Select the Off Hook Ringing option Offhook Ring Disable Off Hook Signaling from outside calls None Go back one level Back Exit to the idle menu display Exit Set the options for Off Hook Sign...

Page 189: ...ting Up Off Hook Signaling Super Display Back up to the previous level Back Exit to the idle menu display Exit DSX Features 189 XML to PDF by RenderX XEP XSL FO Formatter visit us at http www renderx...

Page 190: ...o workers phone is locked Using Walking Class of Service To enable Walking Class of Service at a co worker s extension 1 Press INTERCOM 2 Dial 0 3 Dial your own extension number HOLD 4 Dial your own P...

Page 191: ...try REDIAL backspaces over erases the last digit entered 4 When you see Enter New PIN enter your new PIN number HOLD 5 When you see Re Enter New PIN confirm your entry by reentering your new PIN numbe...

Page 192: ...1093099 NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necdsx com...

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