NEC DSX, Feature Handbook, Page: 109 / 192

Hold
Have a call wait on Hold, then pick it up to continue the conversation.
Hold lets you put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in
your work area. While your call waits on Hold, you may process calls or use a system feature. Outside calls that you leave on
Hold too long recall to you. If you don't answer the recall, the call normally diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call you place on Hold fl ashes the line key on your co-worker's keysets. Any co-worker
with the fl ashing line key can pick up the call.
Exclusive Hold
When you place a call on Exclusive Hold, only you can pick up the call from Hold. The line appears busy on your co-worker's
keysets. Exclusive Hold is important if you don't want a co-worker picking up your call on Hold.
Automatic Hold
Automatic Hold allows you to be on an outside call, activate a feature, and automatically place your call on Hold without
fi rst pressing the
HOLD
. The system places a call on Hold automatically when you press
CONF
,
INTERCOM
, or a Hotline
key. Automatic Hold optionally allows you, while busy on an outside call, to press another line key or a Call Coverage
Key to automatically put your initial call on Hold.
Intercom Hold
You can also place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension. There is
no Hold Recall for Intercom calls.
Distinctive Flash Rate on Recall
System Hold and Exclusive Hold recall feature a distinctive fl ash rate for line keys (see the chart below). This allows the
keyset extension user to easily differentiate new calls that are ringing from held calls that are recalling.
Distinctive Flash Rate on Recall
You see this fl ash rate: For this type of call:
Exclusive Hold System Hold
Double Wink On (green)
Single Wink On (green) Call that you placed on Hold
Double Wink On (green) Double Wink On (green) Call that you initially placed on
Hold recalling your phone
None (On red) Single Wink On (red) Call a co-worker placed on Hold at
their extension
Double Wink On (red) Double Wink On (red) Call a co-worker initially placed on
Hold recalling your phone
Using System Hold
To place a call on System Hold:
1. Press
HOLD
.
DSX |
Features
| 109
XML to PDF by RenderX XEP XSL-FO Formatter, visit us at http://www.renderx.com/