NCR WorldMark 4300, Product Manual

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LANDesk UNIX Server Troubleshooting
WorldMark 4300 Server Management Product Manual B-21
LANDesk UNIX Server Troubleshooting
To assist in troubleshooting of LANDesk UNIX Server the following sections provide general
operational information, problem diagnosis information, and a list of problem documentation
useful in resolving problems.
LANDesk Server Operations
LANDesk Installation
The LANDesk Server package is named ldsm. Package version and installation information can
be obtained via the command
pkginfo -l ldsm
.
LANDesk File and Operational Overview
LANDesk application files are installed at the SMROOT environment variable location
/opt/ldsm. The bin directory contains the LANDesk executables, ldsm and smdmipsl. The lib
directory contains a shared object library for each ldsm agent and the components “Message
System” and “UNIX PORT”. The ldsm deamon is /opt/ldsm/bin/ldsm, which is started through
the init script /etc/init.d/ldsm (or run-level links). The ldsm daemon initializes the UNIX PORT
and the Message System. ldsm then starts each agent listed in the SM Registry file,
sm_agent_registry, where an entry defines the agent’s startup function name and shared library
name. The DMI Proxy Agent has an executable, smdmipsl, which becomes a process
independent from the ldsm agent process. During operation, the LANDesk process creates sub-
directories and data files in the SMDATAROOT environment variable location /var/ldsm.
Starting/Stopping LANDesk on Server
The LANDesk server agents startup automatically upon after package installation or upon reboot
of the system through the run-level init scripts. If the LANDesk server needs to be
started/stopped manually, the root user can enter the following command:
/etc/init.d/ldsm {start | stop}
Verifying LANDesk Process Running
When the LANDesk server agents are running, as many as 35 processes with command name
/opt/ldsm/bin/ldsm are running. You can verify ldsm processes are running and the number via
commands:
ps -ef | grep /opt/ldsm/bin/ldsm
# lists all ldsm processes running
ps -ef | grep /opt/ldsm/bin/ldsm | grep -v grep | wc -l
# gives count of ldsm processes running
The section “Detecting ldsm Process Death or Failure on UNIX” provides information on the
expected number that should be running and how to diagnosis a ldsm process failure.