NCR WorldMark 4300, Product Manual, Page: 77 / 100

Diagnostics
WorldMark 4300 Server Management Product Manual B-11
No SMB Icon Shown Under Server
Possible Causes
•
SMB proxy not running
User Troubleshooting Procedure
•
See information in “Could Not Auto-discover Server Under LANDesk”
Services Troubleshooting Procedure
•
Same as above
Frequent Time-outs Seen When Retrieving Data
Possible Causes
•
Communications parameters not configured appropriately on console
User Troubleshooting Procedure
•
Increase the Communications timeout and retries options using the LANDesk Configure >
Communications dialog.
Services Troubleshooting Procedure
•
Telnet to the server and check its utilization
•
ping the server to check the response time
Historian Graphs Do Not Display
Possible Causes
•
Historian process have failed
•
Communications Timeouts value is too low
•
Historian data file is corrupted
•
Console and server incompatibility in data messages
User Troubleshooting Procedure
•
Verify appropriate console and server versions are compatible
•
Increase the Communications Timeouts/Retry option and retry History graph display
•
On UNIX server, verify all ldsm process, particularly Historian, are still running
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Stop and restart the ldsm server process, then redisplay the History graph
•
Check the UNIX Server Manager log for problems with the Historian process