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Chapter 3: Troubleshooting the NCR 5945
In the event your NCR 5945 is not working properly, you should first
consult the following troubleshooting table. Find the problem you are
experiencing in the Problem column, perform (in sequence) each of the
actions in the Solution column.
Note:
If all solutions have been tried and you are still experiencing
problems, contact your NCR Help Desk to arrange to return the unit for
repair.
NCR 5945 Troubleshooting Table
PROBLEM
SOLUTION
The Magnetic Strip
Reader does not
seem to work
properly.
Make sure that the magnetic stripe on the
card is facing the NCR 5945 key pad when
sliding the card through the reader.
Swipe the card at a faster or slower steady
speed.
Swipe the card in the reverse direction (i.e., if
swiping the card from right to left, try
swiping from left to right).
Inspect the magnetic stripe on the card,
making sure it is not scratched or badly
worn.
If you have another working 5945 unit, try
reading the card on that unit to determine if
the problem is with the unit or with the card.
The Magnetic Strip
Reader does not
With the cleaning surface facing the display,
clean MSR with card part number
Summary of Contents for 5945
Page 1: ...NCR 5945 Electronic Payment Terminal Release 1 1 User s Guide B005 0000 1104 Issue B...
Page 9: ...Revision Record Issue Date Remarks A Apr 99 First issue B Apr 2000 Revision...
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Page 92: ...B005 0000 1104 Apr 2000 Printed on recycled paper...