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3-2
Chapter 3: Troubleshooting the NCR 5945
PROBLEM
SOLUTION
seem to work
properly.
603-9004998
Try reading card again, if 5945 MSR fails,
(cont)
Return unit for service.
Note:
Clean heads on other 5945 units at this
time since the cleaning card should not be
used at a later time
The 5945 display is
not working.
Make sure the 5945 Connector (MiniDIN 9) is
fully inserted into the back of the unit.
Unplug the unit and plug it back in.
If you have another working 5945 unit, swap
the units to determine if the problem is with
the unit or with the cable or register.
If you do not have a power supply, reset the
register by turning it off and back on again.
Display is blank
with a glow
Reload Operating System or application. If
5945 does not work, return 5945 for service.
5945 does not
operate
Ensure power cord is connected to unit
Wrong Power Brick—Power Brick (if used)
should be labeled: 5945-K020-V001
Check power connection to the
Communication Cable
Check Communication Cable connection
5945
Defective Communication Cable or Defective
Host Terminal.
If another host terminal is available:
Move the 5945 to a known working
terminal.
Move Communications Cable from
Summary of Contents for 5945
Page 1: ...NCR 5945 Electronic Payment Terminal Release 1 1 User s Guide B005 0000 1104 Issue B...
Page 9: ...Revision Record Issue Date Remarks A Apr 99 First issue B Apr 2000 Revision...
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Page 92: ...B005 0000 1104 Apr 2000 Printed on recycled paper...