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3. Setting the Gateway through IVR
VoIP transmits voice data (packet) via the Internet to achieve telecommunications so the
telecommunication quality is closely related to the whole network environment. If any one of the
telecommunicating parties has insufficient bandwidth or frequent packet loss, the telecommunication
quality will be poor. Therefore, an excellent telecommunication can only be created when Gateway is
connected to Internet and when network environment is stable.
Basic Settings of a Gateway
Ÿ
IP Settings— Connecting Gateway to the Internet.
Gateway provides two setting modes: 1. Telephone IVR Setting Mode 2. Browser Setting Mode.
The IVR provides basic query and setting functions, while the browser provides a full setting function.
IVR (Interactive Voice Response)
Gateway provides convenient IVR functions. Users only need to pick up a handset and enter the function
code for the query and setting without using a PC.
NOTE: After finishing the settings, make sure the new settings are saved, so that the new settings
will take effect after the system is restarted.
Instructions
Ÿ
FXS Port: Connected to telephones. To enter IVR mode, enter “ * * password #” after hearing
the dial tone. When you hear a second dial tone, the system is in IVR mode. Then enter the function
code.
Example: The factory default code is blank. Enter
**#
, you are now in IVR setting mode. E.g.: if the
code is 1234, then enter
**1234#
.
Ÿ
FXO Port: to use IVR functions, dial the phone number of FXO Port using an external line. You
will hear an instruction “enter value”, and then enter a PIN number. The factory default code is
blank. Enter “**#” as above. You are now in IVR setting mode.
Ÿ
Once the first setting or query has been completed, you will hear a dial tone. Then use the same
procedure to make a second query or setting. To exit IVR mode, simply hang up the phone.
Example: enter
**#
(You are now in IVR mode)
à
enter
101
(to query IP address)
à
the system
responds with an IP address
à
you can continue with more settings or queries: enter
111
(to set IP address)
à
192*168*1*2
(IP number).
Save Settings
After entering IVR mode, dial 509 (Save Settings). Wait for about 3 seconds and after hearing a
confirmation tone “1”, hang up the phone. Please reboot the Gateway to enable the new settings.
To inquire about current Gateway s WAN Port IP address
After entering IVR mode, dial 101. The system will repeat the current WAN Port IP address.
If the system does not repeat the IP address, it indicates that Gateway is not currently connected to the
Internet. Please check if the cable connection, account number, and password are correct.
Summary of Contents for voicecom
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