Napoleon TQ285X, Instructions Manual, Page: 14 / 148

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EN
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Information
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record information here for easy reference)
Before contacting the Customer Care Department, check the NAC Website for more extensive cleaning, main tenance,
troubleshooting and parts replacement instructions at www.napoleongrills.com. Contact the factory directly
for replacement parts and warranty claims. Our Customer Care Department is available between 9 AM and
5 PM (Eastern Standard Time) at 1-866-820-8686 or fax at 1-705-727-4282. To process a claim, we must be
provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem (‘broken’ is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Care Representative could request to have the parts returned to the factory for
inspection before providing replacement parts. These parts must be shipped prepaid to the attention of the
Customer Care Department with the following information enclosed:
1. Model and serial number of the unit.
2. A concise description of the problem (‘broken’ is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization Number - provided by the Customer Care Representative.
Before contacting customer care, please note that the following items are not covered by the warranty:
• Costs for transportation, brokerage or export duties.
• Labor costs for removal and reinstallation.
• Costs for service calls to diagnose problems.
•
Discoloration of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner).