SEV-00184-01
nCounter Pro Analysis System User Manual
FOR RESEARCH USE ONLY. Not for use in diagnostic procedures.
85
Troubleshoot
To access the Troubleshoot Menu, press
troubleshoot on the Maintenance Menu. The
Troubleshoot Menu (Figure 128) displays
options to download log files (to submit to
NanoString Support for diagnosing instrument
issues) or run specialized procedures that may
assist in recovering failed runs.
Download Log Files
Access log files by pressing download log files on the Troubleshoot Menu (Figure 128). Log files
are labeled with the date of each run. Multiple folders may be selected for download by pressing
them (Figure 129). Selected folders will be highlighted in blue.
1.
Insert a USB flash drive into the Prep Station’s front USB port.
2.
When the correct folders have been selected, press download data to transfer them to the USB
flash drive.
Figure 128: The Troubleshoot Menu.
Figure 129: The ‘Select Log Data to Download’
screen.
Summary of Contents for nCounter Pro
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