THREE YEAR COVERAGE.
For three (3) years from Delivery, NanaWall will respond as follows:
Anodized Surface Finish of Aluminum Profiles.
For anodized surface finish of aluminum profile not functioning as
an ESM,* NanaWall will, at its option, (1) assume reasonable costs to restore the finish on a non-compliant (non-ESM)
material using standard commercial refinishing techniques or (2) ship replacement parts.
Exception:
Products installed in Harsh Environments are not covered.
ONE YEAR COVERAGE.
For one (1) year from Delivery, NanaWall will respond as follows:
Screens.
For a screen part (excluding the screen mesh) with a material or workmanship issue that substantially impairs
the function of the screen, NanaWall will, at its option, (1) ship a replacement screen or (2) upon return by owner, repair
the screen without charge.
ADDITIONAL SERVICE INFORMATION
This Warranty does not cover labor costs to remove existing parts or products, install a replacement part or product, costs
to finish wood products, or the cost to repair or replace surrounding substrates, trim, or other work. Nor does it cover
costs incurred due to delays or other construction costs, costs for late or damaged delivery, loss of revenue, loss of time,
liquidated damages, inconvenience, or loss of use of the product or any parts or components. NanaWall reserves the right
to determine whether or not a covered condition exists. If the claim is not covered under this Warranty, NanaWall may
charge and collect a fee for on-site product inspections.
Any replacement part or product will be shipped to the location of original product delivery by NanaWall. Replacement
products will be the closest equivalent current product and may not be an exact match to the original. Any replacement
parts or any repairs are warranted for the remainder of the original limited warranty period. If providing a replacement part
or product is not commercially practicable, NanaWall may elect to refund the purchase price of the affected product in full
satisfaction of its obligations.
Wood.
Wood components must be properly finished on all sides promptly after receipt of unit, before installation, and prior
to exposure to weather. Repair or replacement of a warped wood panel or frame can be delayed by up to 12 months from
date of claim to allow the wood component to adjust to local environmental conditions.
Glass.
Unloading the replacement glass/panel from the delivery truck is the responsibility of the owner. Due to the
weight of the product, appropriate manpower and/or equipment will be needed to unload and move the glass/panel to
the location for replacement. Depending on the size of the replacement part and interior building dimensions, it may not
be possible to transport the glass/panel through the interior of the building. NanaWall is not responsible for any costs
associated with moving the replacement glass/panel at the delivery location.
*Whether an installer is a NanaWall Certified Installer or Approved Installer is determined by the installer’s status as of the
date of delivery. NanaWall maintains information regarding the installers designated as Certified Installers or Approved
Installers.
NOTICE PROCESS
Written notice of any claim under this Warranty with supporting documents such as photos or videos must be given
to Nana Wall Systems, Inc. via email to [email protected] or via mail to 100 Meadowcreek Drive, Corte Madera,
CA 94925, promptly when discovered. A condition will not be covered under this Warranty if there is a failure to notify
NanaWall in writing (1) within 7 days of receipt of the product for any defect which an ordinary inspection would reveal,
(2) within a reasonable time during the warranty period after an impairment in operation and use is manifest or a hidden
defect is discovered, or (3) for claims first made after expiration of the coverage period outlined in this Warranty.
NANAWALL LIMITED WARRANTY
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