NanaWall Limited Warranty
NanaWall is pleased to provide the following warranty to the owner of NanaWall products, including the initial purchaser
and all subsequent owners (“Owner”), subject to all terms and conditions stated herein. This Warranty supersedes all
previous product warranties and is the exclusive statement of all commitments and rights of NanaWall with respect to its
products sold on or after May 1, 2023, to be installed in the United States (excluding territories) or Canada.
NanaWall shall have no obligation to respond under this Warranty until receipt of proper notice of a claim and an
opportunity to respond. Upon notice and confirmation by NanaWall of a condition covered under this Warranty, NanaWall
will respond in good faith and in a timely manner as follows:
TEN YEAR COVERAGE.
For ten (10) years from the date of delivery by NanaWall (“Delivery”), NanaWall will respond as follows:
Insulated Glass.
For an insulated glass unit with a permanent material obstruction of vision due to a premature failure of
the glass seal, NanaWall will ship a replacement glass unit or panel.
Exception:
insulated glass units for cero® are covered for five (5) years from Delivery.
Powder Coat or Baked-on Fluoropolymer Surface Finish of Aluminum Profiles.
For powder coat or baked-on
fluoropolymer surface finish not functioning as an Effective Surface Material (“ESM”*), NanaWall will, at its option,
(1) assume reasonable costs to restore the finish using standard commercial refinishing techniques or
(2) ship replacement parts. Uneven fading is not a covered condition due to environmental variables.
Exception:
Products installed within two (2) miles of any coastal area or body of salt water or other harsh or corrosive
environments or chemicals (“Harsh Environments”) are covered for one (1) year from Delivery, provided that the
instructions in Specific Suggested Maintenance For Coastal Salt Water and Other Extreme Environments included in
the Owner’s Manual for each Product and is available for review on NanaWall’s website, is properly implemented and
documented.
*An ESM is a finish without (1) substantial cracking, chipping, or peeling due to the deterioration of the finish (exclusive of
mechanical damage); (2) chalking in excess of a numerical rating of 8 as per ASTM D 659; or (3) fading or color changes
in excess of 5 NBS units as per ASTM D 2244.
Rollers.
For a roller with material or workmanship issues that significantly impair proper operation and function,
NanaWall will ship a replacement roller.
Wood and Other Remaining Components
(for product installed by an independent NanaWall Certified Installer or
Approved Installer*)
. For all remaining components of NanaWall products not otherwise addressed herein with a material
or workmanship issue that substantially impairs operation and function, NanaWall will, at its option, (1) ship a replacement
part or product or (2) ship any replacement part or replacement product in the same stage of fitting and/or finishing as
originally supplied by NanaWall. This includes wood frame components, hinges, handles, locking mechanisms, tracks,
beads, and weather-stripping.
FIVE YEAR COVERAGE.
For five (5) years from Delivery, NanaWall will respond as follows:
Laminated Glass.
For a laminated glass unit with permanent material obstruction of vision due to premature delamination,
NanaWall will ship a replacement glass unit or panel.
Wood and Other Remaining Components
(for product NOT installed by an independent NanaWall Certified Installer or
Approved Installer*)
. For all remaining components of NanaWall products not otherwise addressed herein with a material
or workmanship issue that substantially impairs operation and function, NanaWall will ship a replacement part or product
without charge in the same stage of fitting and/or finishing as originally supplied by NanaWall. This includes wood frame
components, hinges, handles, locking mechanisms, tracks, and weather-stripping.
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