Multitech TalkAnytime TA410, User Manual

Page: 28 / 209

TalkAnytime Quick Start Instructions System Examples
Example Types . We will show a configuration of TalkAnytime settings that allows 3 different types of calls:
(a) calls into a phone pool,
(b) calls directed to specific individual phones through an IVR (a voice recording device connected
to a PBX and that plays a recorded message and allows callers to dial different extensions with
DTMF signals from phone or keypad), and
(c) calls by a trusted party into an institutional PBX and out into the local public phone system
(PSTN).
Calls into a Phone Pool
User-A Calls Sales Department . The drawing below shows a call coming into the Whirlygig Sales
Department from a prospective customer. The PBX is set up to ‘hunt’ among a group of extensions allotted
to the Sales Department. The TalkAnytime unit directs calls originating through the Whirlygig web server
to the PBX and into the phone pool of sales representatives.
The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to implement this capacity are shown in the second drawing below.
Sales
Dept.
Whirlygig Gadget
Company Offices
PBX
Talk
Anytime
TA410
Ethernet LAN
Web Server
IVR
Home PC User A
Customer
Service
Dept.
Internet
x8654
Gronplostramax
Specialist
x8653
Fridnorpulizer
Specialist
x8652
Zanfraditron
Specialist
x8651
Comblasticator
Specialist
x7303
x7302
x7301
FXO
FXO
FXO
FXO
717-
466-0000
PBX is
set to ‘hunt’
among
extensions
7300-7399.
65.129.90.200
PSTN
Path of Call
Call
starts
here.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 28