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Chapter 6: Phonebook and URL Configuration

Calls to Specific Extensions Through an IVR

User-B Calls Customer Service Specialist

. The drawing below shows a call coming into a particular

product specialist in the Whirlygig Customer Service Department from customer concerned about a
“Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR
(which produces outgoing messages and allows DTMF in return from the caller) at extension 8600. In
response to the outgoing message, the caller dials the desired extension for the Zanfraditron specialist on
the TalkAnytime keypad and the connection is made.

The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to allow this kind of incoming call are shown in the second drawing below.

Sales

Dept.

MIC

SPKR

Whirlygig Gadget
Company Offices

PBX

Ethernet LAN

Web Server

IVR

Home PC User B

Customer

Service

Dept.

x8654

Gronplostramax

Specialist

x8653

Fridnorpulizer

Specialist

x8652

Zanfraditron

Specialist

x8651

Comblasticator

Specialist

x7303

x7302

x7301

FXO

FXO
FXO

ext 8600

PSTN

Talk

Anytime

TA410

FXO

Internet

“Welcome to Whirlygig.....
To speak to a Zanfraditron
specialist, dial 8652.”

IVR’s Outgoing Message

65.129.90.200

After hearing IVR’s

outgoing message,

caller uses TalkAny-

time keypad to dial

the desired extension.

717-

466-0000

PBX is set
to route calls
to 8600 to IVR.

Path of Call

Call
starts
here.

Multi-Tech Systems, Inc.

TalkAnyTime User Guide

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Summary of Contents for TalkAnytime TA410

Page 1: ...TalkAnytime Click to Talk Media Server R User Guide for Voice IP Gateways Analog Models TA410 TA810 ...

Page 2: ...ion of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Doc re organization Follows S000249K 01 25 06 Describes 10 08 software release B Full Quick Start Instructions added to Chapter 2 03 08 07 Patents This Product is covered by one or more of the following U S Patent Numbers 6151333 5757801 5682386 5 301 274 5 309...

Page 3: ...ALKANYTIME SYSTEM EXAMPLES 27 Introduction 27 Calls into a Phone Pool 28 Technical Configuration for Phone Pool Call 29 Calls to Specific Extensions Through an IVR 30 Technical Configuration for Specific Extension Calls via IVR 31 Inbound Phonebook List for Entire Example System 32 Calls by Trusted Party into PBX and Beyond 33 Technical Configuration for Trusted Party Calling Through PBX 34 USER S...

Page 4: ...ALKANYTIME 120 HOW WEB SITE MUST BE CONFIGURED 125 Graphic File for Mouse Over Targeting 125 Qualifications Query Window 126 Help Documents for End Users 128 CHAPTER 7 OPERATION AND MAINTENANCE 129 OPERATION AND MAINTENANCE 130 System Information screen 130 Statistics Screens 133 About Call Progress 133 About Logs 136 About IP Statistics 139 About Link Management 142 TALKANYTIME PROGRAM MENU ITEMS...

Page 5: ...try Canada 188 FCC Part 68 Telecom 189 Canadian Limitations Notice 190 WEEE Statement 191 C ROHS HT TS Substance Concentration 192 依照中国标准的有毒有害物质信息 192 APPENDIX A CABLE PINOUTS 193 COMMAND CABLE 194 ETHERNET CONNECTOR 194 T1 E1 CONNECTOR 195 VOICE FAX CHANNEL CONNECTORS 195 APPENDIX B TCP UDP PORT ASSIGNMENTS 196 WELL KNOWN PORT NUMBERS 197 PORT NUMBER ASSIGNMENT LIST 197 INDEX 199 Multi Tech Syste...

Page 6: ...Chapter 1 Overview Multi Tech Systems Inc TalkAnyTime User Guide 6 ...

Page 7: ...s and parameters It s detailed Use it The best way to learn about phonebooks is to wade through examples like those in our chapter on Phonebook and URL Configuration Finally this manual is meant to be comprehensive If you notice that something important is lacking please let us know Additional Resources The MultiTech web site www multitech com offers both a list of Frequently Asked Questions the M...

Page 8: ...thernet interface and a command port for configuration Mounting Mechanically the TA410 and TA810 units are designed for a one high industry standard EIA 19 inch rack enclosure The product must be installed by qualified service personnel in a restricted access area in accordance with Articles 110 16 10 17 and 110 18 of the National Electrical Code ANSI NFPA 70 Phone System Transparency These TalkAn...

Page 9: ... same as that of the Windows GUI except for logging The primary advantage of the web GUI is remote access for control and configuration The controller PC and the TalkAnytime unit itself must both be connected to the same IP network and their IP addresses must be known Multi Tech Systems Inc TalkAnyTime User Guide 9 ...

Page 10: ...icular SysLog client program SysLog client programs by any qualified provider should suffice for use with TalkAnytime units Kiwi s brief description of their SysLog program indicates the typical scope of such programs Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform It receives logs displays and forwards Syslog messages from hosts such as routers switches Unix hosts and any ...

Page 11: ...s when voice packets are being transmitted to the local area network RCV Receive This indicator blinks when voice packets are being received from the local area network XSG Transmit Signal This indicator lights when the FXS configured channel is off hook the FXO configured channel is receiving a ring from the Telco or the M lead is active on the E M configured channel That is it lights when the Ta...

Page 12: ...Settings Popup Blocking must be disabled at least for the IP address at which the TalkAnytime unit is operating Activex controls must be enabled In terms of audio hardware many combinations are possible In any event the computer must have both a microphone and an audio output device and they must be activated A headset that includes both a microphone and a speaker connected to the appropriate jack...

Page 13: ... 7 7 lbs 3 5 kg Installation at a Glance The basic steps of installing your TalkAnytime unit involve unpacking the unit connecting the cables configuring it using management software TalkAnytime Configuration software making phonebook entries to determine routing of incoming calls establishing a TalkAnytime URL that includes certain operating parameters and placing a link to that URL on a website ...

Page 14: ...ng and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system ToselecttheTalkAnytimeUserGuidefromtheMulti TechSystemshomepage clickDocumentsandthenclick TalkAnytime intheproductlistdrop downwindow All TalkAnytimedocumentswillbedisplayed Youcanthenchoose UserGuide toviewordownloadthe pdffile The TalkAnytimeCDalsoincludes asPDFfiles single pagedescrip...

Page 15: ...Multi Tech Systems Inc TalkAnyTime User Guide 15 Chapter 2 Quick Start Instructions ...

Page 16: ...P systems z Placement Decide where you ll mount the unit z Command Control Computer Setup Specs Settings Some modest minimum specifications must be met A COM port must be set up z Hookup Connect power phone and data cables per diagram z Software Installation This is the configuration program It s a standard Windows software installation z Phone IP Starter Configuration You will enter phone numbers...

Page 17: ...etwork Parameters Record for this TalkAnytime unit IP Address IP Mask Gateway Domain Name Server DNS Info optional Determine whether or not 802 1p Packet Prioritization will be used Phone IP Details Absolutely Needed Gather Telephone Information 9 Analog Phone Parameters Ask phone company or telecom manager Analog Telephony Interface Parameters Record for this VOIP Site Which interface type is use...

Page 18: ...VOIP voip unit2 biggytech com Config Info CheckList Type of Config Info Gathered TalkAnytime Configuration screen on which to enter Config Info IP info for TalkAnytime unit IP address Gateway DNS IP if used 802 1p Prioritization if used Ethernet IP Parameters Interface Type Choices E M FXS FXO Interface Parameters In FXO FXS systems channels used for phone fax or key system are FXS channels used f...

Page 19: ...ust be an IBM compatible PC b must use a Microsoft operating system c must be connected to your local network Ethernet system and d must have an available serial COM port The configuration tasks and control tasks the PC will have to do with the TalkAnytime are not especially demanding Still we recommend using a reasonably new computer The computer that you use to configure your TalkAnytime need no...

Page 20: ... not pre empted by any other audio hardware or software Browser Settings Popup Blocking must be disabled for the IP address of the TalkAnytime unit Popup Blocking need not be disabled globally Activex controls must be enabled In terms of audio hardware many combinations are possible In any event the computer must have both a microphone and an audio output device and they must be activated A headse...

Page 21: ...TalkAnytime Quick Start Instructions Quick Hookup Quick Hookup for TA410 TA810 Multi Tech Systems Inc TalkAnyTime User Guide 21 ...

Page 22: ...cket Prioritization 802 1p if desired For details see the Technical Configuration chapter of the User Guide 3 Do you want to configure and operate the TalkAnytime unit using the web browser GUI It has the same functionality as the local Windows GUI but offers remote access If NO skip to step 5 If YES continue with step 4 4 Web Browser GUI Setup Optional To do configuration and operation procedures...

Page 23: ...ur situation Click OK and confirm Click OK to exit from the dialog box 8 Go to Configuration Regional Parameters In the Country Selection for Built In Modem field drop down list select the country that best fits your situation This may not be the same as your selection for the Country Region field The selections in the Country Selection for Built In Modem field entail more detailed groupings of te...

Page 24: ...ber for N In this Subject field enter a useful subject title for the log messages In the Reply To Address field enter the email address of your Administrator 11 Go to Configuration Logs Select Enable Console Messages To allow log reports by email if desired click SMTP Click OK To do logging with a SysLog client program click on SysLog Server Enable in the Logs screen To implement this function you...

Page 25: ... set of calls received with a particular incoming dialing pattern 6 In the Description field enter an identifier letters and or digits that describes the destination of the incoming TalkAnytime calls The identifier entered in this field must match the identifier used in the Service field of the TalkAnytime URL The description should make the routing of calls easy to understand 40 characters max 7 ...

Page 26: ...eld in the Inbound Phonebook Protocol where n is a variable Values TCP or UDP Codec where q is a variable Values G711A G711U G723 Silence Compression where w is a variable Values ON OFF Optional parameter If omitted remove the entire expression SC w from URL Packetization where y is a variable Values 30 60 90 120 Optional parameter If omitted remove the entire expression Packetization y from URL D...

Page 27: ... system the TalkAnytime unit is connected to a PBX system Incoming calls are directed to two different departments the Sales Department where all call recipients are peers and it is satisfactory for the incoming caller to reach any one of them and the Customer Service Department where each call recipient is a specialist We show 3 callers Two are customers the computer of one is equipped with a mic...

Page 28: ... customer The PBX is set up to hunt among a group of extensions allotted to the Sales Department The TalkAnytime unit directs calls originating through the Whirlygig web server to the PBX and into the phone pool of sales representatives The main settings of the TalkAnytime Configuration Program Phonebook and web server URL that are required to implement this capacity are shown in the second drawin...

Page 29: ...TalkAnytime Quick Start Instructions System Examples Technical Configuration for Phone Pool Call Multi Tech Systems Inc TalkAnyTime User Guide 29 ...

Page 30: ...e The main settings of the TalkAnytime Configuration Program Phonebook and web server URL that are required to allow this kind of incoming call are shown in the second drawing below Sales Dept MIC SPKR Whirlygig Gadget Company Offices PBX Ethernet LAN Web Server IVR Home PC User B Customer Service Dept x8654 Gronplostramax Specialist x8653 Fridnorpulizer Specialist x8652 Zanfraditron Specialist x8...

Page 31: ...outgoing message Be aware that external extensions could have been reached in another way without an IVR the end user could be allowed to dial any extension on the PBX from the TalkAnytime keypad determined by the setting Digits Yes in the URL In that case the PBX would have to be configured in a way that blocks PSTN calling by the PBX extensions to which the TalkAnytime channels are connected In ...

Page 32: ... for Entire Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system Each type of use entails its own entry in the Phonebook The resulting phonebook list is shown below Multi Tech Systems Inc TalkAnyTime User Guide 32 ...

Page 33: ...Program Phonebook and web server URL that are required to allow this kind of incoming call are shown in the second drawing below Trusted Party Calling Through PBX Sales Dept MIC SPKR Whirlygig Gadget Company Offices PSTN PBX Ethernet LAN Web Server IVR Customer Service Dept Internet Traveling Whirlygig Manager Joe x8654 Gronplostramax Specialist x8653 Fridnorpulizer Specialist x8652 Zanfraditron S...

Page 34: ...TalkAnytime Quick Start Instructions System Examples Technical Configuration for Trusted Party Calling Through PBX Multi Tech Systems Inc TalkAnyTime User Guide 34 ...

Page 35: ... the user clicks on either of these icons the website will respond first by checking that the user s PC meets the basic requirements to use TalkAnytime These are the requirements User PC Requirements for TalkAnytime Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5 0 or higher Audio Hardware Microphone Speaker in any form O S Settings Headset or microphone ...

Page 36: ...the requirements can continue by clicking OK Installing the TalkAnytime Applet Next the TalkAnytime applet program will begin downloading into the user s computer This occurs each time TalkAnytime is used The applet does not remain available on the user s computer for future uses During the download the following screen will appear Multi Tech Systems Inc TalkAnyTime User Guide 36 ...

Page 37: ...ning screen will appear to confirm the download Popup Blocking Popup Blocking must be disabled in the user s Internet Explorer at least for the IP address on which the TalkAnytime unit is operating If Popup Blocking remains activated in such cases an error screen will appear and no voice connection will be made This screen will advise the user that Popup Blocking must be disabled in order to use T...

Page 38: ...ll begin During the speech session the graphic representation will be different Disconnection At the end of the call the user should click on the Disconnect button to end the connection The applet screen will change accordingly Ending the Session When the session is complete the user can click on the Close button to shut down the applet program Multi Tech Systems Inc TalkAnyTime User Guide 38 ...

Page 39: ...ble settings IP Address for TalkAnytime Any location on the host site is OK Graphic File for Mouse Over Targeting Any file will suffice Typically the graphic image would include identify the department or product name associated with the call For example a web site might use separate graphic files to direct calls concerning various product lines or specially reduced price products or promotions Th...

Page 40: ...The following window will appear to the user The following is a JavaScript command that would create such a graphical qualifications query window function confirmTalkAnytime if confirm TalkAnytime the communication service that allows you to talk to your n whirlygig representative via your Internet connection requires a n headset microphone equipped multimedia computer running Internet Explorer n ...

Page 41: ...s No Setup for Connectivity Test After the settings shown here have been made in the TalkAnytime Configuration program click on Save Setup 2 From a browser at the command PC type in the test URL with Digits No If a connection is made and the phone connected to Channel 1 of the TalkAnytime unit rings then connectivity has been demonstrated If a connection cannot be made skip to Troubleshooting belo...

Page 42: ...e connections well seated To correct receptacle y Are the LNK LEDs on on both the TalkAnytime unit and the PC s network card lit 3 Verify Inbound Phonebook configuration 4 Verify settings in Interface Parameter screen FXS is correct for the connectivity test described here 5 Verify settings in Ethernet IP Parameters screen are the IP addresses of the PC and TalkAnytime unit correct 6 If after thor...

Page 43: ...Chapter 3 Mechanical Installation and Cabling Multi Tech Systems Inc TalkAnytime User Guide 43 ...

Page 44: ...lephone jack in wet locations unless the jack is specifically designed for wet locations 3 This product is to be used with UL and UL listed computers 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avoid using a telephone other than a cordless type during an ...

Page 45: ...G RSG XMT RCV XSG RSG XMT RCV XSG RSG XMT RCV XSG RSG XMT RCV XSG RSG Voice Fax 5 Voice Fax 6 Voice Fax 7 Voice Fax 8 Voice Fax 1 Voice Fax 2 Voice Fax 3 Voice Fax 4 Ethernet Boot Power XMT RCV XSG RSG Cabling Guide TalkAnytimeR TalkAnytimeR Figure 3 1 Unpacking the TA 410 810 Multi Tech Systems Inc TalkAnyTime User Guide 45 ...

Page 46: ...as defined by the enclosure manufacturer Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit If installing the unit in a closed or multi unit enclosure ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not exceeded Ensure that the unit is properly connected to earth ground by verifying that it is...

Page 47: ...ng the TalkAnytime unit to a rack rail of an EIA 19 inch rack enclosure will certainly require two persons Essentially the technicians must attach the brackets to the TalkAnytime chassis with the screws provided as shown in Figure 3 3 and then secure unit to rack rails by the brackets as shown in Figure 3 4 Because equipment racks vary screws for rack rail mounting are not provided Follow the inst...

Page 48: ... port See Figure 3 5 3 Connect a network cable to the ETHERNET 10BASET connector on the back of the TalkAnytime unit Connect the other end of the cable to your network 4 For an FXS or FXO connection FXS Examples analog phone fax machine Key Telephone System FXO Examples PBX extension POTS line from telco central office Connect one end of an RJ 11 phone cord to the Channel 1 FXS FXO connector on th...

Page 49: ... This can be accomplished by connecting a grounding wire between the chassis grounding screw see Figure 3 7 and a connector securely connected to the ground GND of the building s electrical system Ground Connection Details Ensure that the unit is securely and permanently connected to an earth ground GND with a ground wire of 18 gauge 18 AWG or thicker The ground wire needs to be installed between ...

Page 50: ...o the TalkAnytime unit by placing the ON OFF switch on the back panel to the ON position Wait for the Boot LED on the TalkAnytime unit to go off before proceeding This may take a few minutes Proceed to Chapter 4 to load the TalkAnytime software Multi Tech Systems Inc TalkAnyTime User Guide 50 ...

Page 51: ...Chapter 4 Software Installation Multi Tech Systems Inc TalkAnyTime User Guide 51 ...

Page 52: ...es not present every screen or option in the loading process It is assumed that someone with a thorough knowledge of Windows and the software loading process is performing the installation The TalkAnytime software and User Guide are contained on the TalkAnytime product CD Because the CD is auto detectable it will start up automatically when you insert it into your CD ROM drive When you have finish...

Page 53: ... click Next to continue 5 Follow the on screen instructions to install your TalkAnytime software The first screen asks you to choose the folder location of the files of the TalkAnytime software Choose a location and click Next Multi Tech Systems Inc TalkAnyTime User Guide 53 ...

Page 54: ...u must select a program folder location for the TalkAnytime software program icon Click Next Transient progress screens will appear while files are being copied 7 A completion screen will appear Click Finish Multi Tech Systems Inc TalkAnyTime User Guide 54 ...

Page 55: ...t this point You may proceed with Technical Configuration now or not at your convenience Technical Configuration instructions are in the next chapter of this manual Un Installing the TalkAnytime Configuration Software 1 To un install the TalkAnytime configuration software go to Start Programs and locate the entry for the TalkAnytime program Select Uninstall Multi Tech Systems Inc TalkAnyTime User ...

Page 56: ...time software 3 Two confirmation screens will appear Click Yes and OK when you are certain you want to continue with the uninstallation process 4 A special warning message similar to that shown below may appear concerning the TalkAnytime software s bin file Click Yes Multi Tech Systems Inc TalkAnyTime User Guide 56 ...

Page 57: ...Chapter 4 Software Installation 5 A completion screen will appear Click Finish Multi Tech Systems Inc TalkAnyTime User Guide 57 ...

Page 58: ...Chapter 5 Technical Configuration Multi Tech Systems Inc TalkAnyTime User Guide 58 ...

Page 59: ...perating parameters be specified in a short Java script command line That Java script command line will also include a description of the characteristics required of the user s PC if TalkAnytime is to be used Website implementation is described later in this chapter Phonebook Configuration The second type of configuration that is required for the TalkAnytime pertains to the phone number dialing se...

Page 60: ...manual In most aspects of configuration the Windows GUI and web browser GUI differ only graphically not functionally Pre Requisites To complete the configuration of the TalkAnytime unit you must know several things about the overall system Before configuring your TalkAnytime Gateway unit you must know the values for several IP and telephone parameters that describe the IP network system and teleph...

Page 61: ...m If FXO determine if line will be an analog PBX extension or an analog line from a telco central office If E M determine these aspects of the E M trunk line from the PBX What is its Type 1 2 3 4 or 5 Is it 2 wire or 4 wire Is it Dial Tone or Wink SMTP Parameters for email call log reporting required if log reports of TalkAnytime call traffic are to be sent by email Optional SMTP Parameters Prepar...

Page 62: ...e Type Choices E M FXS FXO Interface Parameters In FXO FXS systems channels used for phone fax or key system are FXS channels used for analog PBX extensions or analog telco lines are FXO E M info only if E M is used Type 1 5 2 or 4 wires Dial Tone or Wink Interface Parameters Country Code Regional Parameters Email address for voip optional SMTP Parameters Reminder Be sure to Save Setup after enter...

Page 63: ...to access them 6 Set Ethernet IP Parameters 7 Set up web browser GUI optional 8 Set Voice Fax Parameters 9 Set Telephony Interface Parameters 10 Set Regional Parameters Phone Signaling Tones Cadences and setup for built in Remote Configuration Command Modem 11 Set Custom Tones and Cadences optional 12 Set SMTP Parameters applicable if Log Reports are via Email 15 Set Log Reporting Method GUI local...

Page 64: ...time program from the Windows Start menu 1 Check Power and Cabling Be sure the TalkAnytime unit is turned on and connected to the computer via the TalkAnytime unit s Command Port DB9 connector at computer s COM port RJ45 connector at the TalkAnytime unit 2 Start TalkAnytime Configuration Program Launch the TalkAnytime program from the Windows Start menu from the folder location determined during i...

Page 65: ...ppears grayed out and seems inaccessible go to step 4 In the lower left corner of the screen the connection status of the TalkAnytime will be displayed The messages in the lower left corner will change as detection occurs The message TalkAnytime Found confirms that the TalkAnytime unit is in contact with the TalkAnytime configuration program Skip to step 5 Multi Tech Systems Inc TalkAnyTime User G...

Page 66: ...a Cabling Problem If the TalkAnytime unit cannot be located by the computer three error messages will appear saying TalkAnytime Not Found and Phone Database Not Read In this case the TalkAnytime unit is simply disconnected from the network For instructions on TalkAnytime cable connections see the Cabling section of Chapter 3 5 Configuration Parameter Groups Getting Familiar Learning About Access T...

Page 67: ...ialog box can be reached by pulldown menu toolbar icon keyboard shortcut or sidebar Accessing Ethernet IP Parameters Pulldown Icon Shortcut Sidebar Ctrl Alt I In each field enter the values that fit your particular network Multi Tech Systems Inc TalkAnyTime User Guide 67 ...

Page 68: ... LEVELS LOWEST PRIORITY 1 Background Bulk transfers and other activities permitted on the network but should not affect the use of network by other users and applications 2 Spare An unused spare value of the user priority 0 Best Effort default Normal priority for ordinary LAN traffic 3 Excellent Effort The best effort type of service that an information services organization would deliver to its m...

Page 69: ...es Description DiffServ Parameter fields DiffServ PHB Per Hop Behavior values pertain to a differential prioritizing system for IP packets as handled by DiffServ compatible routers There are 64 values each with an elaborate technical description These descriptions are found in TCP IP standards RFC2474 RFC2597 and for present purposes in RFC3246 which describes the value 34 34 decimal 22 hex for As...

Page 70: ...erv Parameters fields in the Ethernet IP Parameters screen allow you to configure the DSCP bits to values supported by the router Specifically the Voip Media PHB field relates to the prioritizing of audio packets RTP and RTCP packets and the Call Control PHB field relates to the prioritzing of non audio packets packets concerning call set up and tear down gatekeeper registration etc The Call Contr...

Page 71: ...the unit a by using the TalkAnytime web browser GUI or b by continuing to use the TalkAnytime Windows GUI If you want to do configuration work using the web browser GUI you must first set it up To do so follow the steps below A Set IP address of TalkAnytime unit using the TalkAnytime Configuration program the Windows GUI B Save Setup in Windows GUI C Close Windows GUI D Install Java program from T...

Page 72: ... 8 Set Voice FAX Parameters This dialog box can be reached by pulldown menu toolbar icon keyboard shortcut or sidebar Accessing Voice FAX Parameters Pulldown Icon Shortcut Sidebar Ctrl H Multi Tech Systems Inc TalkAnyTime User Guide 72 ...

Page 73: ...Chapter 5 Technical Configuration In each field enter the values that fit your particular network Multi Tech Systems Inc TalkAnyTime User Guide 73 ...

Page 74: ... established a set of Voice FAX parameters for a particular channel you can apply this entire set of Voice FAX parameters to another channel by using the Copy Channel button and its dialog box To copy a set of Voice FAX parameters to all channels select Copy to All and click Copy Multi Tech Systems Inc TalkAnyTime User Guide 74 ...

Page 75: ...e channel The default and recommended value is 0 dB DTMF Parameters DTMF Gain The DTMF Gain Dual Tone Multi Frequency controls the volume level of the DTMF tones sent out for Touch Tone dialing DTMF Gain High Tones 3dB to 31dB mute Default value 4 dB Not to be changed except under supervision of MultiTech s Technical Support DTMF Gain Low Tones 3dB to 31dB mute Default value 7 dB Not to be changed...

Page 76: ...s rate the more bandwidth is used The channel that you are calling must have the same voice coder selected Default G 723 1 6 3 kbps as required for H 323 Here 64K of digital voice are compressed to 6 3K allowing several simultaneous conversations over the same bandwidth that would otherwise carry only one To make selections from the Selected Coder drop down list the Manual option must be enabled M...

Page 77: ...tter buffer directly effects the voice delay on voip calls Minimum Jitter Value 60 to 400 ms The minimum dynamic jitter buffer of 60 milliseconds is the minimum delay that would be acceptable over a low jitter network Default 150 msec Voice Fax Parameter Definitions cont d Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 millis...

Page 78: ...lt 300 ms However value must equal or exceed Dynamic Minimum Jitter Value Call Duration 1 65535 seconds Call Duration defines the maximum length of time in seconds that a call remains connected before the call is automatically disconnected Inactive by default When active default 180 sec This may be too short for most configurations requiring upward adjustment Consecutive Packets Lost 1 65535 Conse...

Page 79: ...hony Interface Parameters This dialog box can be reached by pulldown menu toolbar icon keyboard shortcut or sidebar Accessing Telephony Interface Parameters Pulldown Icon Shortcut Sidebar Ctrl Alt N Multi Tech Systems Inc TalkAnyTime User Guide 79 ...

Page 80: ...ticular network The kinds of parameters for which values must be chosen depend on the type of telephony supervisory signaling or interface used FXO E M etc We present here the various parameters grouped and organized by interface type Multi Tech Systems Inc TalkAnyTime User Guide 80 ...

Page 81: ... established a set of Interface parameters for a particular channel you can apply this entire set of Voice FAX parameters to another channel by using the Copy Channel button and its dialog box To copy a set of Interface parameters to all channels select Copy to All and click Copy Multi Tech Systems Inc TalkAnyTime User Guide 81 ...

Page 82: ...ximum number of rings that the TalkAnytime unit will issue before giving up the attempted call Current Loss Y N When enabled the TalkAnytime will interrupt loop current in the FXS circuit to initiate a disconnection This tells the device connected to the FXS port to hang up The TalkAnytime cannot drop the call the FXS device must go on hook Generate Current Reversal Y N When selected this option i...

Page 83: ...at follows FXO Interface Parameter Definitions Field Name Values Description Interface Type FXO Enables FXO functionality FXO Options FXO Ring Count 1 99 Number of rings required before the TalkAnytime answers the incoming call No Response Timer 1 65535 in seconds Length of time before call connection attempt is abandoned Multi Tech Systems Inc TalkAnyTime User Guide 83 ...

Page 84: ...the selected Interface type is FXO the Supervision button is active Click on this button to access call answering supervision parameters and call disconnection parameters that relate to the FXO interface type Multi Tech Systems Inc TalkAnyTime User Guide 84 ...

Page 85: ...m Available Tones list Currently chosen call answer supervision tone FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervision fields There are four possible criteria for disconnection under FXO current reversal current loss tone detection and silence detection Disconnection can be triggered by more than one of the three criteria Current Reversal Y N Disconnection ...

Page 86: ...lues for second tone pair are none 0 1 9 A D and The tone pairs 1 9 0 and are the standard DTMF pairs found on phone sets The tone pairs A D are extended DTMF tones which are used for various PBX functions Tone Detection Y N Enables supervision of call disconnection by detecting cessation of a pre specified tone from the PBX Available Tones dial tone ring tone busy tone unobtainable tone fast busy...

Page 87: ...e E lead or M lead in the call initiation or setup When Wink is selected a wink is required during call setup Wink Timer in ms integer values in milliseconds This is the length of the wink for wink signaling Applicable only when Signal parameter is set to Wink No Response Timer integer values in seconds The value here denotes the time in seconds after which the call attempt would be disconnected b...

Page 88: ...be listed for dial tone busy tone unobtainable tone fast busy or trunk busy ring tone and other more specialized tones Remote Configuration Command Modem Each TA410 and TA810 TalkAnytime unit contains a built in modem This modem allows the TalkAnytime unit to be configured remotely when a standard POTS line is connected to the Command Modem connector on the back panel of the TalkAnytime unit In th...

Page 89: ...he need for the user to hang up the phone and intercept tone a tone that warns an a party that has gone off hook but has not begun dialing within a prescribed time that an automatic emergency or attendant number will be called the automatic call can be used to direct an attendant s attention to a disabled or distressed caller allowing an appropriate response to be made In some cases the tone pair ...

Page 90: ...hang up the phone In some cases the tone pair scheme denoted by a country name may also be used outside of that country The Custom option button assures that any tone pairing scheme worldwide can be accommodated Advisory screen This message screen appears whenever the Country field is changed It informs the operator that upon change of the Country field value all User Defined Tones will be deleted...

Page 91: ... tone indicates continuous tone On off pattern of tone durations used to denote phone ringing phone busy connection unobtainable fast busy dial tone 0 indicates continuous tone survivability and re order Default values differ for different countries regions Although most cadences have only two parts an on duration and an off duration some telephony cadences have four parts Most cadences then are e...

Page 92: ...ncy of pair Frequency 2 freq in Hertz Higher frequency of pair Gain 1 gain in dB 3dB to 31dB and mute setting Amplification factor of lower frequency of pair This applies to any supervisory tones that the TalkAnytime unit outputs as audio to the FXS FXS or E M port Default 16dB Gain 2 gain in dB 3dB to 31dB and mute setting Amplification factor of higher frequency of pair This applies to any super...

Page 93: ... user that she must hang up an off hook phone or survivability tones an indication of call routing redundancy for your system This screen allows the user to specify tone pair attributes that are not found in any of the standard national regional telephony toning schemes To access this customization feature click on the Custom button on the Regional Parameters screen The Custom button is active onl...

Page 94: ...bound tones entering the TalkAnytime unit at the input port Default 16dB Gain 2 gain in dB 3dB to 31dB and mute setting Amplification factor of higher frequency of pair This figure describes amplification that the TalkAnytime unit applies to outbound tones entering the TalkAnytime unit at the input port Default 16dB Custom Tone Pair Settings Definitions Field Name Values Description Cadence 1 inte...

Page 95: ...l actually be given its own email account with Login Name and Password on some mail server connected to the IP network Using this account the TalkAnytime unit will then send out email messages containing log report information The Recipient of the log report email is ordinarily the Administrator Because the TalkAnytime unit cannot receive email a Reply To address must also be set up Ordinarily the...

Page 96: ...lity you must also select SMTP in the Logs screen Requires Authentication Y N If this checkbox is checked the TalkAnytime unit will send Authentication information to the SMTP server The authentication information indicates whether or not the email sender has permission to use the SMTP server Login Name alpha numeric per email domain This is the User Name for the TalkAnytime unit s email account M...

Page 97: ...me unit which of course cannot usefully receive email messages The Reply To address provides a destination for returned messages indicating the status of messages sent by the TalkAnytime unit esp to indicate when log report email was undeliverable or when an error has occurred Recipient Address email address User specified Email address at which VOIP administrator will receive log reports Mail Cri...

Page 98: ...it The Custom Fields screen lets you pick which aspects will be included in the email log reports Custom Fields Definitions Field Description Field Description Select All Log report to include all fields shown Channel Number Data channel carrying call Start Date Time Date and time the phone call began Duration Length of call Call Mode Voice or fax Packets Sent Total packets sent in call Packets Re...

Page 99: ...d to indicate the in band condition For SPP it can display Out of Band RFC2833 or Inband Custom Fields Definitions cont d Field Description Field Description Server Details The IP address of the traffic control server if any being used whether an H 323 gatekeeper a SIP proxy or an SPP registrar gateway will be displayed here if the call is handled through that server Outbound Digits Sent The diali...

Page 100: ...Chapter 5 Technical Configuration Multi Tech Systems Inc TalkAnyTime User Guide 100 ...

Page 101: ...s by clicking on the Filters button and using the Console Messages Filter Settings screen see subsequent page If you use the logging function select the logging option that applies to your VoIP system design If you intend to use a SysLog Server program for logging click in that Enable check box The common SysLog logical port number is 514 If you intend to use the TalkAnytime web browser GUI for co...

Page 102: ...Check to disable log reporting function Logs Buttons Only one of two log reporting methods GUI or SMTP may be chosen GUI Y N User must view logs at the TalkAnytime configuration program SMTP Y N Log messages will be sent to user specified email address Y N This box must be checked if logging is to be done in conjunction with a SysLog Server program For more on SysLog Server see Operation Maintenan...

Page 103: ...r 5 Technical Configuration To customize console messages by category and or by channel click on Filters and use the Console Messages Filters Settings screen Multi Tech Systems Inc TalkAnyTime User Guide 103 ...

Page 104: ...location on your PC To do this check for COM port assignments in the system resource dialog box es of your Windows operating system If COM1 is not available you must change the COM port setting to COM2 or some other COM port that you have confirmed as being available on your PC The default baud rate is 115 200 bps 15 View System Information screen and set updating interval optional This dialog box...

Page 105: ...ic Indicates version of TalkAnytime Configuration software which includes screens for Ethernet IP Parameters SMTP Parameters Regional Parameters etc Phone Book Version numeric Indicates the version of the inbound and outbound phonebook portion of the TalkAnytime software IFM Version numeric Indicates the version of the firmware running on the TalkAnytime unit s Interface Module which is its analog...

Page 106: ...it s various operating parameters click on Save Setup in the sidebar 17 Creating a User Default Configuration When a Setup complete grouping of parameters is being saved you will be prompted about designating that setup as a User Default setup A User Default setup may be useful as a baseline of site specific values to which you can easily revert Establishing a User Default Setup is optional Multi ...

Page 107: ...Chapter 6 Phonebook and URL Configuration Multi Tech Systems Inc TalkAnyTime User Guide 107 ...

Page 108: ...eds and 2 a URL command line that includes several configuration settings derived from the Configuration software setup must be written and made available to the webmaster Inbound Phonebook Inbound Phonebook configuration screens can be accessed using icons or the sidebar menu Phonebook Icons Description Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Ent...

Page 109: ...Chapter 6 Phonebook and URL Configuration 1 Select Inbound PhoneBook List Entries Click Add 2 The Add Edit Inbound PhoneBook screen appears Multi Tech Systems Inc TalkAnyTime User Guide 109 ...

Page 110: ...as it enters the local telephony equipment often a local PBX Hunting directs the call to any available channel Channel Number Description Describes the facility or geographical location at which the call originated For TalkAnytime units the expression used in this field also appears in the URL expression that the end user invokes to access the TalkAnytime system So then the Description expression ...

Page 111: ...ion field in the Inbound Phonebook Protocol where n is a variable Values TCP or UDP Codec where q is a variable Values G711A G711U G723 Silence Compression where w is a variable Values ON OFF This parameter is optional If omitted remove the entire expression SC w from the URL expression Packetization where y is a variable Values 30 60 90 120 This parameter is optional If omitted remove the entire ...

Page 112: ... one of them and the Customer Service Department where each call recipient is a specialist We show 3 callers Two are customers the computer of one is equipped with a microphone speaker headset the computer of the other has external speakers and an external microphone The third caller is an employee of the Whirlygig Gadget Company a trusted party who has instructions on how to use the TalkAnytime u...

Page 113: ...he main settings of the TalkAnytime Configuration Program Phonebook and web server URL that are required to implement this capacity are shown in the second drawing below Sales Dept Whirlygig Gadget Company Offices PBX Talk Anytime TA410 Ethernet LAN Web Server IVR Home PC User A Customer Service Dept Internet x8654 Gronplostramax Specialist x8653 Fridnorpulizer Specialist x8652 Zanfraditron Specia...

Page 114: ...Chapter 6 Phonebook and URL Configuration Technical Configuration for Phone Pool Call Multi Tech Systems Inc TalkAnyTime User Guide 114 ...

Page 115: ...ain settings of the TalkAnytime Configuration Program Phonebook and web server URL that are required to allow this kind of incoming call are shown in the second drawing below Sales Dept MIC SPKR Whirlygig Gadget Company Offices PBX Ethernet LAN Web Server IVR Home PC User B Customer Service Dept x8654 Gronplostramax Specialist x8653 Fridnorpulizer Specialist x8652 Zanfraditron Specialist x8651 Com...

Page 116: ...Chapter 6 Phonebook and URL Configuration Technical Configuration for Specific Extension Calls via IVR Multi Tech Systems Inc TalkAnyTime User Guide 116 ...

Page 117: ...figuration Program Phonebook and web server URL that are required to allow this kind of incoming call are shown in the second drawing below Sales Dept MIC SPKR Whirlygig Gadget Company Offices PSTN PBX Ethernet LAN Web Server IVR Customer Service Dept Internet Traveling Whirlygig Manager Joe x8654 Gronplostramax Specialist x8653 Fridnorpulizer Specialist x8652 Zanfraditron Specialist x8651 Comblas...

Page 118: ...Chapter 6 Phonebook and URL Configuration Technical Configuration for Trusted Party Calling Through PBX Multi Tech Systems Inc TalkAnyTime User Guide 118 ...

Page 119: ...the TalkAnytime keypad to dial digits in response to instructions given in the IVR s outgoing message Be aware that external extensions could have been reached in another way without an IVR the end user could be allowed to dial any extension on the PBX from the TalkAnytime keypad determined by the setting Digits Yes in the URL In that case the PBX would have to be configured in a way that blocks P...

Page 120: ...nds to a click to talk opportunity on a web site In the example shown here the user can click on a rectangular icon to speak to a sales agent or on a diamond shaped icon to speak to a customer service representative When the user clicks on either of these icons the website will respond first by checking that the user s PC meets the basic requirements to use TalkAnytime Multi Tech Systems Inc TalkA...

Page 121: ...S Settings Headset or microphone speaker combo must be activated and not pre empted by any other audio hardware or software Browser Settings Popup Blocking must be disabled at least for the IP address at which the TalkAnytime unit is operating ActiveX controls must be enabled Qualifications Query Window The following window will appear to the user Users who meet the requirements can continue by cl...

Page 122: ...ble on the user s computer for future uses During the download the following screen will appear When the download of the TalkAnytime applet is complete a message will appear indicating that a second download may be necessary This second download is an Activex control When the user right clicks on the query box a menu will appear Choose Install ActiveX Control to initiate the download Multi Tech Sy...

Page 123: ...bled in the user s Internet Explorer at least for the IP address on which the TalkAnytime unit is operating If Popup Blocking remains activated in such cases an error screen will appear and no voice connection will be made This screen will advise the user that Popup Blocking must be disabled in order to use TalkAnytime When the popup blocking function prevents TalkAnytime from being launched a scr...

Page 124: ...uring the speech session the graphic representation will be different Disconnection At the end of the call the user should click on the Disconnect button to end the connection The applet screen will change accordingly Ending the Session When the session is complete the user can click on the Close button to shut down the applet program Multi Tech Systems Inc TalkAnyTime User Guide 124 ...

Page 125: ...ements before downloading the TalkAnytime applet program and establish a command line that includes the IP address of the TalkAnytime unit as well as several variable settings IP Address for TalkAnytime Any location on the host site is OK Graphic File for Mouse Over Targeting Any file will suffice Typically the graphic image would include identify the department or product name associated with the...

Page 126: ...s that indicates that the computer being used must meet certain requirements in order to use TalkAnytime These are the requirements User PC Requirements for TalkAnytime Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5 0 or higher Audio Hardware Microphone Speaker in any form O S Settings Headset or microphone speaker combo must be activated and not pre emp...

Page 127: ...er running Internet Explorer n 5 0 or higher n n Please cancel if you re running another browser or do not have a headset n and microphone otherwise click OK to continue true var DaName TalkAnytime Communication Window window open http 65 129 90 200 tatfrm cgi Service Sales Codec G723 Pr otocol TCP Packetization 30 Digits No null height 285 width 310 bar no resizable no status no toolbar no menuba...

Page 128: ...erating requirements of TalkAnytime There are three of these files one for calling into phone pools a second for incoming calls to specific extensions and a third for trusted users employees who are granted access to the PBX via the TalkAnytime These files are included on the TalkAnytime product CD Multi Tech Systems Inc TalkAnyTime User Guide 128 ...

Page 129: ...Chapter 7 Operation and Maintenance Multi Tech Systems Inc TalkAnyTime User Guide 129 ...

Page 130: ... summary appears in the System Information of the Configuration screen group System Information screen This screen presents vital system information at a glance Its primary use is in troubleshooting This screen is accessible via the Configuration pulldown menu the Configuration sidebar menu or by the keyboard shortcut Ctrl Alt Y Multi Tech Systems Inc TalkAnyTime User Guide 130 ...

Page 131: ...sion of the TalkAnytime configuration software Phone Book Version nn nn alpha numeric Indicates the version of the TalkAnytimephone book being used IFM Version nn alpha numeric Indicates version of the IFM module the device that performs the transformation between telephony signals and IP signals Mac Address numeric Denotes the number assigned as the TalkAnytime unit s unique Ethernet address Up T...

Page 132: ...Chapter 7 Operation and Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen Multi Tech Systems Inc TalkAnyTime User Guide 132 ...

Page 133: ...Anytime software About Call Progress Accessing Call Progress Statistics Channel Icons Main Screen Lower Left Pulldown Icon Shortcut Sidebar Ctrl Alt A In the web GUI call progress details can be viewed by clicking on an icon one for each channel arranged similarly on the web browser screen The Call Progress Details Screen Multi Tech Systems Inc TalkAnyTime User Guide 133 ...

Page 134: ...Rcvd integer value The number of data packets received over the IP network in the course of this call Bytes Sent integer value The number of bytes of data sent over the IP network in the course of this call Bytes Rcvd integer value The number of bytes of data received over the IP network in the course of this call Packets Lost integer value The number of voice packets from this call that were lost...

Page 135: ...f Band or Inband For SIP it can display either Out of Band RFC2833 or Out of Band SIP INFO to indicate the out of band condition or Inband to indicate the in band condition For SPP it can display Out of Band RFC2833 or Inband DTMF Capability Supplementary Services Status These fields are not applicable to TalkAnytime Call Status fields Call Status hangup active Shows condition of current call Call...

Page 136: ...Chapter 7 Operation and Maintenance About Logs Accessing Statistics Logs Pulldown Icon Shortcut Sidebar Ctrl O The Logs Screen Multi Tech Systems Inc TalkAnyTime User Guide 136 ...

Page 137: ... 723 G 729 G 711 etc The voice coder being used on this call Values are Normal and Local disconnection Indicates whether the call was disconnected simply because the desired conversation was done or some other irregular cause occasioned disconnection e g a technical error or failure Disconnect Reason DTMF Capability inband out of band Expressions differ slightly for different Call Signaling protoc...

Page 138: ...OIP gateway originating the call These may include Forward Error Correction or Silence Compression TO Details Gateway Name alphanumeric string Identifier for the VOIP gateway that completed terminated this call x x x x where x has a range of 0 to 255 IP address of the VOIP gateway at which the call was completed terminated IP Address Options Displays VOIP transmission options used by the VOIP gate...

Page 139: ...Chapter 7 Operation and Maintenance About IP Statistics Accessing IP Statistics Pulldown Sidebar Shortcut Icon Ctrl P IP Statistics Screen Multi Tech Systems Inc TalkAnyTime User Guide 139 ...

Page 140: ...ets transmitted by this VOIP gateway since the last clearing or resetting of the counter within the TalkAnytime software Received integer value Total number of packets received by this VOIP gateway since the last clearing or resetting of the counter within the TalkAnytime software Received with Errors integer value Total number of error laden packets received by this VOIP gateway since the last cl...

Page 141: ...s received by this VOIP gateway since the last clearing or resetting of the counter within the TalkAnytime software IP Statistics Field Definitions cont d RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets RTP packets are a type or subset of UDP packets Transmit ted integer value Number of RTP packets transmitted by this VOIP gateway since the last clearing or resetti...

Page 142: ...lly an automated utility for pinging endpoints on your voip network This utility generates pings of variable sizes at variable intervals and records the response to the pings Accessing Link Management Pulldown none Shortcut Icon Sidebar Ctrl 2 none Multi Tech Systems Inc TalkAnyTime User Guide 142 ...

Page 143: ...nd Response Timeout 500 5000 milliseconds The duration after which a ping will be considered to have failed Ping Size in Bytes 32 128 bytes This field determines how long or large the ping will be Timer Interval between Pings 0 or 30 6000 minutes This field determines how long of a wait there is between one ping and the next Initiates pinging Start Now command button Erases ping parameters in Moni...

Page 144: ...ngs received by target endpoint as listed in milliseconds Displays how long it took from time ping was sent to time ping response was received Round Trip Delay Min Max Avg Last Error as listed Indicates when last data error occurred TalkAnytime Program Menu Items After the TalkAnytime program is installed on the PC it can be launched from the Programs group of the Windows Start menu Start Programs...

Page 145: ...phony interface for analog TalkAnytime units TA410 TA810 There is one IFM for each channel of the TalkAnytime unit For each channel the IFM handles the analog signals to and from the attached telephone PBX or CO line Download User Defaults To be used after a full set of parameter values values specified by the user have been saved using Save Setup This command loads the saved user defaults into th...

Page 146: ...the user s PC can generally be considered a download from the perspective of the PC this type of download cannot be initiated from the TalkAnytime software s Program menu command set Generally updated firmware must be downloaded from the MultiTech web FTP site to the PC before it can be loaded from the PC to the TalkAnytime Configuration Option The Configuration option in the TalkAnytime Program m...

Page 147: ...ownloaded from the MultiTech web FTP site to the user s PC before it can be downloaded from that PC to the TalkAnytime Note that the structure of the MultiTech web FTP site may change without notice However firmware updates can generally be found using standard web techniques For example you can access updated firmware by doing a search or by clicking on Support Multi Tech Systems Inc TalkAnyTime ...

Page 148: ... Operation and Maintenance If you choose Support you can select TalkAnytime in the Product Support menu and then click on Firmware to find TalkAnytime resources Multi Tech Systems Inc TalkAnyTime User Guide 148 ...

Page 149: ...to the MVP3010 MultiVOIP which is closely related to the TalkAnytime similar screens will appear for the TalkAnytime models described in this manual MVP3000x EXE from ftp multitech com Saving MVP3000x EXE from ftp multitech com Estimated time left Not known Opened so far 781 KB Download to C VoipSystem MVP3000 MVP301f EXE Transfer rate 260 KB sec Multi Tech Systems Inc TalkAnyTime User Guide 149 ...

Page 150: ...the firmware file will be a self extracting compressed file with zip extension which must be expanded decompressed or unzipped on the user s PC in a user specified directory C Acme Inc MVP3000 firm Multi Tech Systems Inc TalkAnyTime User Guide 150 ...

Page 151: ...ownload Factory Defaults must be implemented in order else the upgrade is incomplete Identifying Current Firmware Version Before implementing a TalkAnytime firmware upgrade be sure to verify the firmware version currently loaded on it The firmware version appears in the TalkAnytime Program menu Go to Start Programs TalkAnytime ____ x xx The final expression x xx is the firmware version number In t...

Page 152: ...ownload Firmware command If it is on the command will not work 2 To invoke the Download Factory Defaults command go to Start Programs MVP____ x xx Download Firmware 3 If a password has been established the Password Verification screen will appear Type in the password and click OK Multi Tech Systems Inc TalkAnyTime User Guide 152 ...

Page 153: ... up and remain lit during the file transfer process 5 The program will locate the firmware bin file in the TalkAnytime directory Highlight the correct newest bin file and click Open 6 Progress bars will appear at the bottom of the screen during the file transfer The TalkAnytime s Boot LED will turn off at the end of the transfer 7 The Download Firmware procedure is complete Multi Tech Systems Inc ...

Page 154: ... Configuration program must be off when invoking the Download Factory Defaults command If it is on the command will not work 2 To invoke the Download Factory Defaults command go to Start Programs MVP____ x xx Download Factory Defaults Multi Tech Systems Inc TalkAnyTime User Guide 154 ...

Page 155: ...ot to Download Firmware Click OK to download the factory defaults The Boot LED on the TalkAnytime will light up and remain lit during the file transfer process 5 After the PC gets a response from the TalkAnytime the Dialog IP Parameters screen will appear The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary Then click OK Multi Tech Syste...

Page 156: ...ontains a codec coder decoder to convert the incoming audio to a PCM stream pulse code modulation which it sends to the DSP digital signal processor The IFM s codec also converts outgoing PCM to audio The firmware of the IFMs will change from time to time and you may need to upgrade the firmware on your TalkAnytime unit To do so follow these instructions 1 In the System Information screen of the T...

Page 157: ...rwrite the same version of firmware click Open 6 The IFM Firmware Download screen will appear Select Copy to All IFMs and click OK Only in very special circumstances would different IFMs in the same voip be loaded with different IFM firmware 7 The main TalkAnytime Configuration screen will appear Progress bars can be seen at the bottom of the screen while files are being copied Multi Tech Systems ...

Page 158: ...or improvements to the configurations confident that a working configuration can be restored if necessary 1 Before you can invoke the Download User Defaults command you must first save a set of configuration parameters by using the Save Setup command in the sidebar menu of the TalkAnytime software 2 Before the setup configuration is saved you will be prompted to save the setup as the User Default ...

Page 159: ...wnload the user defaults go to Start Programs TalkAnytime xxx Download User Defaults 4 A confirmation screen will appear indicating that this action will entail rebooting the TalkAnytime Click OK Multi Tech Systems Inc TalkAnyTime User Guide 159 ...

Page 160: ...le transfer process 5 When the file transfer process is complete the Dialog IP Parameters screen will appear 6 Set the IP values per your particular VOIP system Click OK Progress bars will appear as the TalkAnytime reboots itself Multi Tech Systems Inc TalkAnyTime User Guide 160 ...

Page 161: ...n communicating with the TalkAnytime via the web browser GUI NOTE Record your user name and password in a safe place If the password is lost forgotten or unretrievable the user must contact MultiTech Tech Support in order to resume use of the TalkAnytime unit 1 The TalkAnytime configuration program must be off when invoking the Set Password command If it is on the command will not work 2 To invoke...

Page 162: ...web browser GUI or the commands in the Program group Type your password in the Password field of the Password screen Type this same password again in the Confirm Password field to verify the password you have chosen NOTE Be sure to write down your password in a convenient but secure place If the password is forgotten contact MultiTech Technical Support for advice Click OK 5 A message will appear i...

Page 163: ...tware listed in the Program group menu User Name and Password are both needed for access to the FTP Server residing in the TalkAnytime When TalkAnytime program asks for password at launch of program the program will simply shut down if CANCEL is selected The TalkAnytime program will produce an error message if an invalid password is entered Multi Tech Systems Inc TalkAnyTime User Guide 163 ...

Page 164: ... Program menu commands e g Upgrade Software only the FTP Server function requires a User Name in addition to the password After a password has been set that password is required to access the TalkAnytime web browser GUI NOTE Record your user name and password in a safe place If the password is lost forgotten or unretrievable the user must contact MultiTech Tech Support in order to resume use of th...

Page 165: ...un install the TalkAnytime configuration software go to Start Programs and locate the entry for the TalkAnytime program Select Uninstall 2 You will be asked to shut down other applications while uninstalling the TalkAnytime software Multi Tech Systems Inc TalkAnyTime User Guide 165 ...

Page 166: ...ppear Click Yes and OK when you are certain you want to continue with the uninstallation process 4 A special warning message similar to that shown below may appear concerning the TalkAnytime software s bin file Click Yes Multi Tech Systems Inc TalkAnyTime User Guide 166 ...

Page 167: ...Chapter 7 Operation and Maintenance 5 A completion screen will appear Click Finish Multi Tech Systems Inc TalkAnyTime User Guide 167 ...

Page 168: ...ion Implementing a Software Upgrade above the Upgrade Software command transfers from the controller PC to the TalkAnytime unit firmware and settings The settings can be either Factory Default Settings or Current Configuration Settings Multi Tech Systems Inc TalkAnyTime User Guide 168 ...

Page 169: ...In this situation we have chosen to call the transfer of files from the PC to the voip downloads Be aware that some FTP client programs may use the opposite terminology i e they may refer to the file transfer as an upload You can download firmware CAS telephony protocols default configuration parameters and phonebook data for the TalkAnytime unit with this FTP functionality These downloads are don...

Page 170: ... it requires use of two application programs rather than one and it limits downloading to only one VOIP unit at a time With an FTP client program multiple voips can receive FTP file transmissions in response to a single command the transfers may occur serially however Although MultiTech does not provide an FTP client program with the TalkAnytime software or endorse any particular FTP client progra...

Page 171: ...Chapter 7 Operation and Maintenance 4 Enable FTP Functionality Go to the IP Parameters screen and click on the FTP Server Enable box Multi Tech Systems Inc TalkAnyTime User Guide 171 ...

Page 172: ... bin This is the TalkAnytime firmware file Only one file of this type will be in the directory factory defaults fdefFtp cnf This file contains factory default settings for user changeable configuration parameters Only one file of this type will be in the directory CAS file fxo_loopFtp cas em_winkFtp cas r2_brazilFtp cas r2_chinaFtp cas These telephony files are for Channel Associated Signaling The...

Page 173: ...password established in item 2 above The login screens will differ depending on whether the FTP file transfer is to be done with a web browser see first screen below or with an FTP client program see second screen below Multi Tech Systems Inc TalkAnyTime User Guide 173 ...

Page 174: ... the TalkAnytime program files The default location will be C Program Files Multi Tech Systems TalkAnytime xxxx yyyy where x and y represent TalkAnytime model numbers and software version numbers 8A2 Drag and drop files from the local Windows browser e g Windows Explorer to the web browser You may be asked to confirm the overwriting of files on the TalkAnytime Do so Multi Tech Systems Inc TalkAnyT...

Page 175: ...e C Program Files Multi Tech Systems TalkAnytime xxxx yyyy where x and y represent TalkAnytime model numbers and software version numbers 8B2 In the FTP client program window drag and drop files from the local browser pane to the pane for the TalkAnytime FTP server FTP client GUI operations vary In some cases you can choose between immediate and queued transfer In some cases there may be automated...

Page 176: ...are more text oriented 9 Verify Transfer The files transferred will appear in the directory of the TalkAnytime 10 Log Out of FTP Session Whether the file transfer was done with a web browser or with an FTP client program you must log out of the FTP session before opening the TalkAnytime Windows GUI Multi Tech Systems Inc TalkAnyTime User Guide 176 ...

Page 177: ...e used to assign IP address to TalkAnytime Configuration Prerequisite Internet Explorer 6 0 or higher or Netscape 6 0 or higher or Mozilla FireFox 1 0 or higher Browser Version Requirement Java Runtime Environment version 1 4 0_01 or higher this application program is included with TalkAnytime Java Requirement large video monitor recommended Video Usability NOTE The TalkAnytime Web GUI of the Conf...

Page 178: ...the Windows GUI However all additional configuration can be done via the web GUI The content and organization of the web GUI is directly parallel to the Windows GUI For each screen in the Windows GUI there is a corresponding screen in the web GUI The fields on each screen are the same as well Multi Tech Systems Inc TalkAnyTime User Guide 178 ...

Page 179: ... GUI For that reason it s helpful to use as large of a video monitor as possible The primary advantage of the web GUI is remote access for control and configuration The controller PC and the TalkAnytime unit itself must both be connected to the same IP network and their IP addresses must be known In order to use the web GUI you must also install a Java application program on the controller PC This...

Page 180: ...ry on the TalkAnytime product CD Double click on the EXE file to begin the installation Follow the instructions on the Install Shield screens During the installation you must specify which browser you ll use in the Select Browsers screen Multi Tech Systems Inc TalkAnyTime User Guide 180 ...

Page 181: ...r the IP address of the TalkAnytime unit Enter a password when prompted A password is needed here only if password has been set for the local Windows GUI or for the TalkAnytime s FTP Server function See Setting a Password Web Browser GUI earlier in this chapter The web browser GUI offers essentially the same control over the voip as can be achieved using the Windows GUI As noted earlier logging fu...

Page 182: ...ng console messages for convenience and ease of use MultiTech Systems does not endorse any particular SysLog client program SysLog client programs by qualified providers should suffice for use with TalkAnytime units Kiwi s brief description of their SysLog program is as follows Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform It receives logs displays and forwards Syslog mes...

Page 183: ...ges will be saved archived set the content and format of log messages determine disk space allocation limits for log messages and establish a hierarchy for the seriousness of messages normal alert critical emergency etc A sample presentation of SysLog info in the Kiwi daemon is shown below SysLog programs will vary in features and presentation Multi Tech Systems Inc TalkAnyTime User Guide 183 ...

Page 184: ...Chapter 8 Warranty Service and Tech Support Multi Tech Systems Inc TalkAnyTime User Guide 184 ...

Page 185: ...ustomers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial ________________ A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a...

Page 186: ...ence difficulty during installation you can contact Tech Support via the following Contacting Technical Support Country By E mail By telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 340778 U K support multitech co uk 44 118 959 7774 U S Canada tsupport multitech com 800 972 2439 Rest of World support multitech com 763 785 3500 Internet http www multite...

Page 187: ...Chapter 9 Regulatory Information Multi Tech Systems Inc TalkAnyTime User Guide 187 ...

Page 188: ... equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference a...

Page 189: ...actical the telephone company will notify the customer as soon as possible 5 The telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice to allow you to make necessary modifications to maintain uninterrupted service 6 If trouble is experienced with this ...

Page 190: ...ditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their ow...

Page 191: ...ified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste ...

Page 192: ... 多溴二苯醚 PBDE 印刷电路板 O O O O O O 电阻器 X O O O O O 电容器 X O O O O O 铁氧体磁环 O O O O O O 继电器光学部件 O O O O O O IC O O O O O O 二极管晶体管 O O O O O O 振荡器和晶振 X O O O O O 调节器 O O O O O O 电压传感器 O O O O O O 变压器 O O O O O O 扬声器 O O O O O O 连接器 O O O O O O LED O O O O O O 螺丝螺母以及其它五金件 X O O O O O 交流直流电源 O O O O O O 软件文档 CD O O O O O O 手册和纸页 O O O O O O 底盘 O O O O O O X 表示所有使用类似材料的设备中有害有毒物质的含量水平高于 SJ Txxx 2006 限量要...

Page 193: ...Appendix A Cable Pinouts Multi Tech Systems Inc TalkAnyTime User Guide 193 ...

Page 194: ...mand Port of TalkAnytime DB 9 connector plugs into serial port of command PC which runs TalkAnytime configuration software Ethernet Connector The functions of the individual conductors of the TalkAnytime s Ethernet port are shown on a pin by pin basis below RJ 45 Ethernet Connector Pin Circuit Signal Name 1 2 3 6 TD Data Transmit Positive TD Data Transmit Negative RD Data Receive Positive RD Data ...

Page 195: ...unctions E M Interface Pin Descr Function 1 M Input 2 E Output 3 T1 4 Wire Output 4 R 4 Wire Input 2 Wire Input 5 T 4 Wire Input 2 Wire Input 6 R1 4 Wire Output 7 SG Signal Ground Output 8 SB Signal Battery Output Pin Functions FXS FXO Interface FXS Pin Description FXO Pin Description 2 N C 2 N C 3 Ring 3 Tip 4 Tip 4 Ring 5 N C 5 N C Multi Tech Systems Inc TalkAnyTime User Guide 195 ...

Page 196: ...Appendix B TCP UDP Port Assignments Multi Tech Systems Inc TalkAnyTime User Guide 196 ...

Page 197: ...onversations For the purpose of providing services to unknown callers a service contact port is defined This list specifies the port used by the server process as its contact port The contact port is sometimes called the well known port To the extent possible these same port assignments are used with the UDP RFC768 The range for assigned ports managed by the IANA is 0 1023 Well known port numbers ...

Page 198: ...Index Multi Tech Systems Inc TalkAnyTime User Guide 198 ...

Page 199: ...44 built in modem setup in Regional Parameters screen 63 89 busy tone custom 94 busy tones 93 Bytes Received call progress field 134 Bytes Received SMTP logs field 99 Bytes received statistics logs field 137 Bytes Sent call progress field 134 Bytes Sent SMTP logs field 99 Bytes sent statistics logs field 137 cabling problem fixing 66 cabling procedure TA410 48 TA810 48 Cadence 1 custom field 94 Ca...

Page 200: ...ocal 60 configuration saving 106 user 158 configuration user default 106 Connection Problems Solving 66 Consecutive Packets Lost field 78 Console Message Settings Filters for 103 console messages enabling 101 console parameters tracked 103 contacting technical support 186 Copy Channel command Interface Parameters 81 Copy Channel command Voice Fax Parameters 74 Copy Channel field 75 Country Selecti...

Page 201: ...ds FTP 169 DTMF extended 86 standard 86 DTMF Out of Band and Outbound Digits Sent 99 DTMF Capability call progress field 135 DTMF Capability SMTP logs field 99 DTMF Capability statistics logs field 137 DTMF frequency chart 86 DTMF Gain High Tones field 75 DTMF Gain Low Tones field 75 DTMF Gain field 75 DTMF In Out of Band field 75 DTMF inband 75 DTMF out of band 75 DTMF Tone FXO disconnect criteri...

Page 202: ...web browser 170 FTP Server Enable Ethernet IP Parameters field 70 FTP Server function as added feature 169 enabling 171 FTP Server contacting 172 FTP Server invoking download transfer using FTP client program 175 using web browser 174 FTP Server logging in 173 FTP Server logging out 176 FTP transfers file types 169 172 server location 169 function tracing on off logging 103 FXO Disconnect On field...

Page 203: ...ld E M 87 interface parameters accessing 79 interface parameters setting 79 inter operation with phone system 8 IP Address callee statistics logs field 138 IP Address caller statistics logs field 138 IP Address Ethernet IP Parameters field 69 IP Address IP Statistics field 140 IP Address ping target Link Management field 144 IP Address to Ping Link Management field 143 IP Address From Details SMTP...

Page 204: ... 137 From gateway 137 Gateway Name callee 138 Gateway Name caller 138 IP Address callee 138 IP Address caller 138 IP Direction column 137 Log 137 Mode 137 Options callee 138 Options caller 138 Outbound digits 138 Outbound Digits Recvd 137 Outbound Digits Sent 137 Packets lost 137 Packets recvd 137 Packets sent 137 Packets Sent 137 Server Details 137 Start Date Time 137 Status 137 To gateway 137 Ty...

Page 205: ...rameters tracked by console 103 Password SMTP field 97 password lost forgotten 161 164 password setting 161 web browser GUI 164 patents 2 PBX interaction 8 personnel requirement for rack installation 47 to lift during installation 47 to lift unit during installation 44 Phone Book Version System Info 105 Phone Signaling Tones Cadences 88 phone IP details importance of writing down 60 phonebook conf...

Page 206: ...ord option description TalkAnytime program menu 145 Set Regional Parameters 88 Set SMTP Parameters 95 Set Telephony Interface Parameters 79 Set Voice FAX Parameters 72 setting Ethernet IP parameters 67 setting password 161 web browser GUI 164 setting user defaults 158 setup saving 106 user 158 setup saving user values 158 Signal type E M field 87 signaling cadences 88 signaling parameters 79 signa...

Page 207: ... support 186 telecom safety warnings 44 telephony interface parameters 61 telephony interface parameters setting 79 telephony interfaces uses of 48 telephony signaling cadences 88 telephony signaling tones 88 telephony toning schemes 93 temperature operating 47 Timer Interval between Pings Link Management field 143 To gateway statistics logs field 137 Tone Detection FXO answer supervision criteria...

Page 208: ...oice FAX Parameter fields Maximum Jitter Value 77 Voice FAX Parameter fields Optimization Factor 77 Voice FAX Parameter fields Automatic Disconnection 78 Voice FAX Parameter fields Jitter Value 78 Voice FAX Parameter fields Call Duration 78 Voice FAX Parameter fields Consecutive Packets Lost 78 Voice FAX Parameter fields Network Disconnection 78 Voice FAX Parameters screen accessing 72 Voice FAX p...

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