Chapter 7 – Troubleshooting
Multi-Tech Systems, Inc. RF560VPN User Guide
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Problem #6
After installing my RF560VPN, my modem connection seems to be slower.
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The RouteFinder device should have no effect on the modem speed. However, if more than
one client is using the same modem through the RouteFinder, the speed will be reduced.
•
Run RouteFinder Web browser management interface to view the number of concurrent
client connections to your ISP.
Problem #7
While the Serial async port is in use, my RF560VPN keeps dialing a connection to the Internet, but no
one is using the Internet.
•
The RF560VPN will only dial the connection if there is a request from one of the computers
on the LAN for an IP address on the Internet. Keep in mind that certain applications can be
configured to request information from the Internet. For example, Microsoft Outlook can be
set up to “check for new mail every x minutes”. If this feature is enabled, Outlook will send a
request for your Internet POP3 server which will cause your RF560VPN to dial-up your ISP.
To determine which computer on your network is processing a request for an Internet
connection, use the RouteFinder Web browser management interface. The event messages
will provide information about which computer is causing the RF560VPN to dial and which
service (port #) the computer is requesting.
Problem #8
The
Please set the Device IP
screen displays while configuring the RF560VPN.
•
The system detects that the RouteFinder’s LAN Ethernet IP address is not in the same
subnet as the PC’s. Use RouteFinder Web browser management interface to set the
RouteFinder’s IP address to the same network as your PC’s.
Problem #9
A message appears indicating the input IP address is either not valid on your network or is in conflict
with another IP address.
•
The system has detected the IP address of the RF560VPN you are configuring is in conflict
with another device. Power off the conflicting device and configure the RF560VPN using a
different Ethernet LAN IP address.
