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MultiVOIP User Guide

Primitive:  An abstract representation of interaction across the access points indicating that information is being passed between the service
user and the service provider.  The OSI Reference Model defines four types of primitives: Request, Indication, Response and Confirm.

Private Branch Exchange (PBX):  A telephone exchange located on the customer's premises.  The PBX provides a circuit switching facility
for telephone extension lines within the building, and access to the public telephone network. See also "Exchange".

PROM (Programmable Read Only Memory - pronounced "prom"):    A permanent memory chip that can be programmed or filled by the
customer after by the manufacturer has set initial values.  Contrast with ROM.

Protocol:  1. A set of semantic and syntactic rules that determines the behavior of functional units in achieving communication.  2. In Open
Systems Interconnection architecture, a set of semantic and syntactic rules that determine the behavior of entities in the same layer in
performing communication functions.  3. In SNA, the meanings of and the sequencing rules for requests and responses used for managing
the network, transferring data, and synchronizing the states of network components.  4. Synonymous with line control discipline.

PSTN (Public Switched Telephone Network):  A worldwide public voice telephone network that is used as a telecommunications medium
for the transmission of voice, data and other information.

Public Data Network (PDN):  A packet-switched network that is available to the public for individual ("subscriber") use.  Typically, controlled
by a government or a national monopoly.

Public Switched  Telephone Network (PSTN):  The group of circuit-switching voice carriers, which are commonly used as analog data
communications services.

Pulse Code Modulation (PCM):  1. In data communication, variation of a digital signal to represent information; for example, by means of
pulse amplitude modulation (PAM), pulse duration modulation (PDM), or pulse position modulation (PPM).  2. Transmissions of analog
information in digital form through sampling and encoding the samples with a fixed number of bits.

Pulse dialing:  One of two methods of dialing a telephone, usually associated with rotary-dial phones.  Compare with "tone dialing".

Q

Quantizing:  The process of analog-to- digital conversion by assigning a range, from the contiguous analog values, to a discrete number.

R

Random Access Memory  (RAM):    A computer's primary workspace.  All data must be stored in RAM (even for a short while), before
software can use the processor to manipulate the data.  Before a PC can do anything useful it must move programs from disk to RAM.  When
you turn it off, all information in RAM is lost.

Rate Enforcement:  The concept in frame relay where frames sent faster than the CIR are to be carried only if the bandwidth is available,
otherwise they are to be discarded.  (The frame relay network assumes that anything exceeding the CIR is of low priority.)  Rate enforcement
makes sure that the network will not get so congested that it isn't able to meet the agreed on CIR

Recognized Private Operating Agency            (RPOA):  A corporation, private or government-controlled, that provides telecommunications
services. RPOAs, such as AT&T, participate as non-voting members in the CCITT.

Red Alarm:  A T1 error condition generated when a local failure (e.g., loss of synchronization) iexists for 2.5 seconds, causing a Carrier
Group Alarm (CGA).  See also "Blue Alarm" and "Yellow Alarm".

Request for Comment (RFC):  A set of papers in which Internet standards (published and proposed),  along with generally-accepted ideas,
proposals, research results, etc. are published.

Ring Down Box:  A device that emulates a CO by generating POTS calls for testing and product demos.

Ring Down Circuit:  A tie line connecting phones where picking up one phone automatically rings another phone.  A feature used for
emergencies to alert the person at the other phone of the incoming call.

RJ-11:  An industry standard interface used for connecting a telephone to a modular wall outlet; comes in 4-and 6-wire packages.

RJ-45:  An 8-wire modular connector for voice and data circuits.

Robbed Bit Signaling: The popular T1 signaling mechanism where the A and B bits are sent by each side of the T1 termination and are
"buried" in the voice data of each voice channel in the T1 circuit.  Since the bits are "robbed" infrequently, voice quality is remains relatively
uncompromised. See "bit robbing".

The robbed-bit signaling technique is used in D4 channel banks to convey signaling information.  The eighth (least significant) bit of each of
the 24 8-bit time slots is "robbed"  every sixth frame  to convey voice-related signaling information such as on-hook, off-hook, etc., for each
channel.

Router:  A device that connects two networks using the same networking protocol.  It operates at the Network Layer (Layer 3) of the OSI
model for forwarding decisions.

Routing Information Protocol (RIP):  A distance vector-based protocol that provides a measure of distance, or hops, from a transmitting
workstation to a receiving workstation.

Summary of Contents for MultiVOIP 400

Page 1: ...Standalone Voice IP Gateway Models MVP400 and MVP 800 User Guide...

Page 2: ...ise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record o...

Page 3: ...ltiVOIP s 16 Phase 3 Deploy the VOIP Network 16 Safety Warning Telecom 16 Unpacking Your MultiVOIP 17 Safety Warnings 17 Phase 1 Cabling Procedure 18 E M Jumper Block Positioning Procedure 19 Chapter...

Page 4: ...ng MultiVOIP Information 63 Contacting Tech Support via E mail 63 Service 64 The Multi Tech BBS 64 To Log on to the Multi Tech BBS 64 To Download a File 64 About the Internet 65 Appendixes Appendix A...

Page 5: ...Chapter 1 Introduction and Description...

Page 6: ...ine help system Figure 1 1 MultiVOIP Preview of this Guide This guide describes the MultiVOIP and tells you how to install and configure the unit The information contained in each chapter is as follow...

Page 7: ...ions i e Telnet and Web based management used for remote configuration of the MultiVOIP Chapter 6 Warranty Service and Tech Support Chapter 6 provides instructions on getting service for your MultiVOI...

Page 8: ...series connected to the IP network and one voice fax channel connected directly to the local Public Switch Telephone Network PSTN The second voice fax channel is connected to the trunk side of a Key T...

Page 9: ...207 26 125 121 Trunk Ext 10 From the phone directory data base you can build your VOIP dialing directory For example if a person in our typical VOIP network at the headquarters picked up a telephone...

Page 10: ...s to Marketing Office Pick up telephone and dial a trunk extension number e g 4 5 6 or7 Second dial tone is generated dial the Marketing Office MultiVOIP 401 Third dial tone is generated dial the exte...

Page 11: ...ge Office indicator lights when the voice fax channel is configured for FXO operation E M Ear and Mouth indicator lights when the voice fax channel is configured for E M operation FAX Fax indicator li...

Page 12: ...tiVOIP The Power connector is a 7 pin circular DIN connector A separate power cord is connected to the power supply and the live AC grounded outlet Command Port Connector The Command Port connector is...

Page 13: ...10Base T twisted pair keyed RJ 45 connector Command Port Single 19 2K bps asynchronous Command Port with a DB 25 female connector Voice Fax Channel _ Two RJ 11 jacks FXO and FXS One RJ 45 jack E M El...

Page 14: ...14 MultiVOIP User Guide...

Page 15: ...Chapter 2 Installation...

Page 16: ...one Directory Database option is set to Slave and the IP address of the Master MultiVOIP is entered Once all slave units are configured the process moves on to Phase 3 Phase 3 Deploy the VOIP Network...

Page 17: ...he voice fax channel board provides backup power for the time keeping capability The battery has an estimated life expectancy of ten years When the battery starts to weaken the date and time may be in...

Page 18: ...t a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP Connect the other end of the cable to your network 5 If you are connecting a station device e g analog telephone fax ma...

Page 19: ...3 Slide the top cover back off the chassis to expose the rear panel 4 To change a jumper position lift the jumper plug up off the jumper block and move to the new position ensuring that the center ju...

Page 20: ...20 MultiVOIP User Guide...

Page 21: ...Chapter 3 Software Loading and Configuration...

Page 22: ...g Ch8 914 Status 5000 Ch1 RTP 5004 Ch1 RTCP 5005 Ch2 RTP 5006 Ch2 RTCP 5007 Ch3 RTP 5008 Ch3 RTCP 5009 Ch4 RTP 5010 Ch4 RTCP 5011 Ch5 RTP 5012 Ch5 RTCP 5013 Ch6 RTP 5014 Ch6 RTCP 5015 Ch7 RTP 5016 Ch7...

Page 23: ...ext If you click Browse you can choose from several folders It is recommended to choose the default destination 6 The following dialog box selects the COM port of your PC connected to the Command port...

Page 24: ...etup dialog boxes define the channel interface voice coder fax parameters and regional telephone parameters for each channel Configure each channel for the type of interface you are connecting to The...

Page 25: ...is enabled Check with your local in house phone personnel to determine if the signaling is Dial Tone or Wink and if the connection is 2 wire or 4 wire If Wink signaling is used then the Wink Timer is...

Page 26: ...nabled for outbound and or inbound calls on the selected voice fax channel If you enable password Authentication on inbound or outbound calls you need to also enter a password of up to 14 numeric char...

Page 27: ...associating the channel to the extension If you wish enter a description of your local phone number This description serves to identify the phone number you entered in the previous step for example J...

Page 28: ...up Phone Number field For example 201 31 Click the Description field and enter a description for the remote MultiVOIP phone number for Channel 1 For example Hari s Office Note If the remote MultiVOIP...

Page 29: ...mbers The first number will be the local MultiVOIP phone number for Channel 1 and the second number will be the remote MultiVOIP phone number for Channel 1 34 When you have finished click OK to downlo...

Page 30: ...Off after the download is complete This may take several minutes as the MultiVOIP reboots 39 Win3 1 users you are returned to your Program Manager where the MultiVOIP Program Group and Program Item W...

Page 31: ...Signaling Ch1 900 Q 931 Signaling Ch2 902 Q 931 Signaling Ch3 904 Q 931 Signaling Ch4 906 Q 931 Signaling Ch5 908 Q 931 Signaling Ch6 910 Q 931 Signaling Ch7 912 Q 931 Signaling Ch8 914 Status 5000 C...

Page 32: ...oice coder fax parameters and regional telephone parameters for each channel Configure each channel for the type of interface you are connecting to The Interface tab defaults to channel 1 in the Selec...

Page 33: ...produce those tones For silence detection select One Way or Two Way then set the timer for the number of seconds of silence before disconnect Note the default value of 15 seconds may be shorter than d...

Page 34: ...If you do not plan to send or receive faxes on a given voice fax channel you can disable faxes in the Fax group 12 You can set up billing options for inbound and or outbound calls by checking them in...

Page 35: ...are returned to the main menu 16 From the main menu click Phone Book to display the Phone Directory Database dialog box In the Database Type group click the Slave option The Master IP Address field be...

Page 36: ...displayed as the setup configuration is written to the MultVOIP After the setup is written to the MultiVOIP the unit reboots 22 Check that the BTG LED on the MultiVOIP is Off after the download is co...

Page 37: ...Database for the numbers to connect the MultiVOIP s to your VOIP network and the telephone extension number you need to connect the Voice Fax channels A sample VOIP Dialing Directory is provided belo...

Page 38: ...ing to an E M trunk you need ensure that the E M trunk jumper is in the correct position for the E M type trunk The default E M jumper position is E M type 2 To change the E M jumper position perform...

Page 39: ...Chapter 4 MultiVOIP Software...

Page 40: ...ctory Defaults utility allows you to sequence through the software loading sequence and change any previous installation parameters Download Firmware allows you to download new versions of firmware wh...

Page 41: ...he window provides information about the boot process The status bar at the bottom of the Setup menu displays the status of the unit e g Running the date that the unit was configured the type of conne...

Page 42: ...ialed with an entry in the database The range for the Max Dial Digits is from zero to 16 digits with a default of five The Inter Digit Time in milliseconds option in the Dialing Options group defines...

Page 43: ...thod Current Loss has to be supported by your PBX or local telephone company Current Loss terminates the call when the PBX or local telephone company switch detects a person hanging up the phone and o...

Page 44: ...that can be viewed by highlighting the call event in the Log Entries dialog box and selecting Details The Authentication Option enables you to provide Password Protection on Inbound and or Outbound ca...

Page 45: ...es not have to be 717 5565 It can be a single digit or several digits except it cannot be longer than the entry in the Max Dial Digits field in the Dialing Options group of the Channel Setup dialog bo...

Page 46: ...field for the telephone number entered in the Phone Number field If you are assigning a Phone Number for a slave unit the Ethernet Node ID has to be for that slave unit If this plate is damaged or mis...

Page 47: ...ddress is the IP address of the device connected to the line that is connected to the Internet Proxy Setup The Proxy Setup is used when a Proxy Server is used to connect the LAN to the Internet The Pr...

Page 48: ...Phone Directory Database when assigning directory numbers to this MultiVOIP The Global IP Address field must contain the static IP address of the WAN port of the Proxy Server The Local IP Address fie...

Page 49: ...layered model for more information on this model refer to Appendix A Depending on what is going on at the application layer IP will typically use one of two transport layer protocols User Datagram Pro...

Page 50: ...tics The SNMP Statistics dialog box provides statistical information on Simple Network Management Protocol SNMP SNMP is an application layer protocol that facilitates the exchange of management inform...

Page 51: ...efault condition is all applications are checked To disable a given application click to uncheck the check box and disable support SNMP related operations can be performed only when the SNMP Agent is...

Page 52: ...general indication of the integrity of the Internet connection To reduce the frequency of lost packets select a low bit rate coder such as G 723 or Netcoder In addition enabling Forward Error Correct...

Page 53: ...Chapter 5 Remote Configuration and Management...

Page 54: ...guration as you see fit Once the configuration is changed you can down load the new configuration to the remote MultiVOIP Refer to the Modem Based Remote Configuration Procedure in this chapter to rem...

Page 55: ...the remote MultiVOIP 8 The Reading Setup dialog box is displayed 9 The MultiVOIP Setup menu is displayed This is the dialog box of the remote MultiVOIP Refer to the online Help provided with your sof...

Page 56: ...network 2 Install the MultiVOIP software on the local PC When installed click Start Programs MultiVOIP Configuration Port Setup or double click on the Configuration Port Setup icon in the MultiVOIP p...

Page 57: ...MultiVOIP click Download Setup to update the configuration The remote MultiVOIP will be brought down the new configuration written to the unit and the unit will reboot 8 Click Exit when the downloadin...

Page 58: ...t PCs to access the MultiVOIP A typical Telnet client is allowed to configure the MultiVOIP In addition the MultiVOIP can be remotely accessed and configured from any where on the Internet through its...

Page 59: ...nfiguration options These options include Protocol Stacks option 1 Applications option 2 System Information option 3 and Voice Channels option 4 For further descriptions of these options refer to Chap...

Page 60: ...Applications Setup dialog box see Chapter 4 MultiVOIP Software Once enabled users can access the MultiVOIP by entering its IP address in the destination field of their web browser The following scree...

Page 61: ...Chapter 6 Warranty Service and Tech Support...

Page 62: ...WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges...

Page 63: ...agnostic test results problems with a specific application etc Use the space below to note the MultiVOIP status ________________________________________________________________________________________...

Page 64: ...n your part of the country The Multi Tech BBS For customers who do not have Internet access Multi Tech maintains a bulletin board system BBS Information available from the BBS includes new product inf...

Page 65: ...ne by typing its list number and pressing ENTER 3 Enter L to list all the files in the selected file areas Enter C to go forward in the file list and P to go back 4 To mark one or more files for downl...

Page 66: ...66 MultiVOIP User Guide...

Page 67: ...Appendixes...

Page 68: ...send a datagram to another host on the same network the sending application must know both the IP and MAC addresses of the intended receiver Unfortunately the IP process may not know the MAC address...

Page 69: ...per RFC 1945 ftp ds internic net rfc rfc1945 txt being the most current HTML WWW pages are written in the Hypertext Markup Language HTML an ASCII based platform independent formatting language per IET...

Page 70: ...n two types network and host Network addresses come in five classes A B C D and E Each class of network address is allocated a certain number of host addresses For example a class B network can have a...

Page 71: ...5 22 DB 9 LAN Cable 1 2 3 4 5 6 7 8 Pin Circuit Signal Name 1 TD Data Transmit Positive 2 TD Data Transmit Negative 3 RD Data Receive Positive 6 RD Data Receive Negative Voice Fax Channel Connectors...

Page 72: ...il numerique de la classe A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for a...

Page 73: ...1W Service Center in U S A Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 612 785 3500 Fax 612 785 9874 Canadian Limitations Notice Ringer Equivalence Number Notice The ringer equivale...

Page 74: ...89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the law...

Page 75: ...Glossary...

Page 76: ...ynchronous Transfer Mode ATM A very high spped method of transmission that uses fixed size cells of 53 bytes to transfer informa tion over fiber also known as cell relay AT Commands A standard set of...

Page 77: ...of data communications which prevents data from being lost due to differences in transmission speed Keyboards serial ports muxes and printers are a few examples of the devices that contain buffers Bu...

Page 78: ...logged consecutively Customer Premise Equipment CPE The generic term for data comm and or terminal equipment that resides at the user site and is owned by the user with the following exclusions Over...

Page 79: ...stores or displays user information DTE is a telecommunications term which usually refers to PCs terminals printers etc DTMF Dual Tone MultiFrequency A generic push button concept made popular by AT T...

Page 80: ...requires a channel bank configured for the FX connection To generate a call from the POTS set to the computer telephony system a FXO connection must be configured Foreign Exchange Station FXS See FX F...

Page 81: ...to provide that control or NetWare s SPX protocol must be used Interoperable Devices from different vendors that can exchange information using a standard s base protocol I O Addresses Locations withi...

Page 82: ...ntrol LLC2 In a local area network the protocol that governs the exchange of transmission frames between data stations independently of how the transmission medium is shared The LLC2 protocol was deve...

Page 83: ...tion that is logged on the loss of 2 3 or 4 of 5 consecutive FT framing bits P Packet 1 In data communication a sequence of binary digits including data and control signals that is transmitted and swi...

Page 84: ...mputer s primary workspace All data must be stored in RAM even for a short while before software can use the processor to manipulate the data Before a PC can do anything useful it must move programs f...

Page 85: ...es or 2316 bits A DS1 frame consists of 193 bit positions A frame overhead bit is in the first position and it is used for frame and signaling phase alignment only Subscriber Loop See Local loop Switc...

Page 86: ...fting the telephone handset or by pushing a button Time Division Multiplexing TDM Division of a transmission facility into two or more channels by allotting the common channel to several different inf...

Page 87: ...loopback tests DTE send and receive circuits local analog loopback tests local modem operation remote analog loopback tests comm link to the remote modem and remote digital loopback tests remote modem...

Page 88: ...er 11 Limited Warranty 64 O On line Warranty Registration 64 P Ping 71 POP 71 Power Connector 12 Proxy Server Configuration 41 62 ProxyServer Software 40 R Receive Data 11 Remote Configuration LAN Bas...

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