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Voice / Fax over IP Networks

Voice/Fax Over IP Networks

Model MVP200

User Guide

Summary of Contents for MultiVOIP 200

Page 1: ...Voice Fax over IP Networks Voice Fax Over IP Networks Model MVP200 User Guide...

Page 2: ...from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Manual...

Page 3: ...ng Telecom 16 Unpacking Your MultiVOIP 17 Safety Warnings 17 Valid VOIP Network Connections 17 Cabling Your MultiVOIP 18 Cabling Procedure 18 E M Jumper Block Positioning Procedure 20 Chapter 3 Softwa...

Page 4: ...oduction 68 Limited Warranty 68 On line Warranty Registration 68 Service 69 Tech Support 70 Recording MultiVOIP Information 70 The Multi Tech BBS 71 To Log on to the Multi Tech BBS 71 To Download a Fi...

Page 5: ...Voice Fax over IP Networks Chapter 1 Introduction and Description...

Page 6: ...voice and fax communication all you have to do is connect the MultiVOIP to a phone or to your existing in house phone switch and then to your existing Internet connection Once configured the MultiVOI...

Page 7: ...4 describes the MultiVOIP software package designed for the Windows environment This chapter describes the software from an applications standpoint and in so doing not every screen is shown nor is ea...

Page 8: ...le is plugged into a hub on the data network On the phone side two special adapter cables are connected to the FXO jacks on the back of the MultiVOIP and run to two station lines on the phone switch T...

Page 9: ...face you have more control over call management The E M connection uses the trunk side of the phone switch therefore to access a trunk line you would dial the trunk s access number instead of an exten...

Page 10: ...g directory For example a corporate user picks up a phone in his her office and dials extension 4124 This connects them to channel 1 on the corporate MultiVOIP A second dial tone is heard and they the...

Page 11: ...onfigured for FXS operation FXO Foreign Exchange Office indicator lights when the voice fax channel is configured for FXO operation E M Ear and Mouth indicator lights when the voice fax channel is con...

Page 12: ...nfigure the MultiVOIP using a PC with an available serial port and running Windows software The Command connector is an RJ 45 jack and an adapter cable is provided to convert to a standard serial port...

Page 13: ...wisted pair keyed RJ 45 connector Command Port Single 19 2K bps asynchronous Command Port using an RJ 45 to DB9 cable with a DB9 female connector Voice Fax Channel 1 and 2 Two RJ 11 jacks FXO and FXS...

Page 14: ...14 MultiVOIP 200 User Guide...

Page 15: ...Voice Fax over IP Networks Chapter 2 Installation...

Page 16: ...ion is set to Slave and the IP address of the Master MultiVOIP is entered Once all Slave units are configured the process moves on to Phase 3 Phase 3 Deploy the VOIP Network The final phase of the ins...

Page 17: ...eping capability The battery has an estimated life expectancy of ten years When the battery starts to weaken the date and time may be incorrect If the battery fails the board must be sent back to Mult...

Page 18: ...Connect the MultiVOIP to a PC using the RJ 45 to DB9 female cable provided with your unit Plug the RJ 45 end of the cable into the Command port of the MultiVOIP and connect the other end to the PC ser...

Page 19: ...nel on your MultiVOIP 6 Turn on power to the MultiVOIP by setting the power switch on the back panel to the 1 up On position Wait for the Boot LED on the MultiVOIP to go Off before proceeding This may...

Page 20: ...urn the MultiVOIP right side up then slide the base out the rear of the cabinet Note To change a jumper position lift the jumper plug up off the jumper block then move it to the new position ensuring...

Page 21: ...Voice Fax over IP Networks Chapter 3 Software Loading and Configuration...

Page 22: ...ing the installation Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP If you are installing a MultiVOIP behind a firewall you need to add the...

Page 23: ...o continue 5 Follow the on screen instructions to install your MultiVOIP software 6 The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP From the Sel...

Page 24: ...Yes to continue 9 The following dialog box is displayed Click YES to continue 10 The IP Protocol Default Setup dialog box is displayed The default Frame Type is TYPE_II If this does not match your IP...

Page 25: ...igure 13 The Interface group defaults to FXS Loop Start Select the interface option that corre sponds to the interface type being connected to the Voice Fax Channel 1 jack on the back panel of the Mul...

Page 26: ...remote voice fax channel so you will not have to dial the remote channel click the Auto Call Enable option in the Auto Call group Then enter the phone number of the remote MultiVOIP in the Phone Numbe...

Page 27: ...attempting to access the voice fax channel will be repeatedly prompted with a series of two short tones At this point they must enter the password from their dtmf keypad to access the voice fax channe...

Page 28: ...r the unique phone number of the local device con nected to Channel 1 in the Phone Number field for example phone number 101 25 The Description field is optional but can be useful in associating the c...

Page 29: ...Ethernet Node ID field 28 Click OK and you are returned to the Phone Directory Database dialog box which now includes phone number 101 with its IP address channel number and description 29 Click Add...

Page 30: ...cludes the second number and related information in the Phone Number list Note If only Channel 1 is active you must enter two phone numbers The first number will be the local MultiVOIP phone number fo...

Page 31: ...8 Check to ensure that the BOOT LED on the MultiVOIP is Off after the download is complete This may take several minutes as the MultiVOIP reboots 39 Win3 1 users you are returned to your Program Manag...

Page 32: ...to your firewall user documentation to enter and open these ports 1 Disconnect the PC from the command port of the Master MultiVOIP and connect it to the com mand port on the Slave MultiVOIP 2 Win 3 1...

Page 33: ...hannel group To change the channel number click on the down arrow for the Select Channel and a drop down menu appears with all the channels displayed Highlight the channel number you want to configure...

Page 34: ...the Wink Timer is enabled with a default of 250 milliseconds The range of the Wink Timer is from 100 to 350 milliseconds Consult with your local in house telephone personnel for this timer setting If...

Page 35: ...outbound calls you need to also enter a password of up to 14 numeric characters in the Password field A user attempting to access the voice fax channel will be repeatedly prompted with a series of two...

Page 36: ...d 18 Click OK and you are returned to the main menu 19 Click Download Setup to write the new configuration to the slave unit The Save Setup dialog box is displayed 20 Select check the Save Current Set...

Page 37: ...ultiVOIP is Off after the download is complete This may take several minutes as the MultiVOIP reboots 22 You are returned to the main menu Your MultiVOIP is operational at this time Repeat Phase 2 for...

Page 38: ...atabase for the numbers to connect the MultiVOIP s to your VOIP network and the telephone extension number you need to connect to the Voice Fax channels A sample VOIP Dialing Directory is provided bel...

Page 39: ...ce Fax Channel 1 E M connector on the back of the MultiVOIP and the other end to the trunk phone jack See connector drawing in Appendix B If you are connecting to an E M trunk you need to ensure that...

Page 40: ...40 MultiVOIP 200 User Guide...

Page 41: ...Voice Fax over IP Networks Chapter 4 MultiVOIP Software...

Page 42: ...he original factory settings Download Firmware enables you to download new versions of firmware as enhancements become available Download User Defaults enables you to repeat the download user defaults...

Page 43: ...oot process The status bar at the bottom of the Setup menu displays the current status of the unit and shows for example if it is Running the most recent date the unit was configured the type of conne...

Page 44: ...dialed with an entry in the database The range for the Max Dial Digits is from zero to 16 digits with a default of five The Inter Digit Time in milliseconds option in the Dialing Options group define...

Page 45: ...thod Current Loss has to be supported by your PBX or local telephone company Current Loss terminates the call when the PBX or local telephone company switch detects a person hanging up the phone and o...

Page 46: ...e that can be viewed by highlighting the call event in the Log Entries dialog box and selecting Details The Authentication Option enables you to provide Password Protection on Inbound and or Outbound...

Page 47: ...git or several digits except it cannot be longer than the entry in the Max Dial Digits field in the Dialing Options group of the Channel Setup dialog box For example you could enter a phone number of...

Page 48: ...e Phone Number field If you are assigning a Phone Number for a slave unit the Ethernet Node ID has to be for that slave unit If this plate is damaged or missing you can also obtain the ID number by Te...

Page 49: ...n the IP Setup dialog box If a ProxyServer is used in a MultiVOIP network an address translation takes place within the ProxyServer to direct the phone call to the correct MultiVOIP When a MultiVOIP s...

Page 50: ...a general indication of the integrity of the Internet connection To reduce the frequency of lost packets select a low bit rate coder such as G 723 or Netcoder In addition enabling the Forward Error C...

Page 51: ...operations can be performed only when the SNMP Agent is enabled checked on this dialog box The IP address of the system i e SNMP Manager that will receive the Traps from the MultiVOIP should be entere...

Page 52: ...the application layer IP will typically use one of two transport layer protocols User Datagram Protocol UDP a connection less transport layer protocol used with TFTP or SNMP and Transport Control Pro...

Page 53: ...og box provides statistical information on Simple Network Management Protocol SNMP SNMP is an application layer protocol that facilitates the exchange of management information between network devices...

Page 54: ...box The Log Entries dialog box displays each call as a sequentially numbered Event with the date time duration of the call the status of the call Successful or Unsuccessful Mode Voice or Fax and the f...

Page 55: ...alog box displays Outgoing and Incoming calls with their Attempted and Completed numbers for each channel on this MultiVOIP The Total Connected Time for the channel is also displayed This can provide...

Page 56: ...ox can be generated using the Windows Notepad accessory and then printed from your local PC The report is generated by entering the To and From dates in the Report Generation dialog box and then click...

Page 57: ...or upgraded They are Download Firmware and Download Voice Coders Download Firmware If you have obtained a new firmware version from the Multi Tech Web site the Multi Tech FTP site or another source d...

Page 58: ...st contains a single file coders hst Win95 98 NT users Click Programs MultiVOIP 200 Download Coders The Open dialog box appears and the file list contains a single file coders hst After you select the...

Page 59: ...Voice Fax over IP Networks Chapter 5 Remote Configuration and Management...

Page 60: ...tion as you see fit Once the configuration is changed you can down load the new configuration to the remote MultiVOIP Refer to the Modem Based Remote Configuration Procedure in this chapter to remotel...

Page 61: ...the remote MultiVOIP 8 The Reading Setup dialog box is displayed 9 The MultiVOIP 200 Setup menu is displayed This is the dialog box of the remote MultiVOIP Refer to the online Help provided with your...

Page 62: ...MultiVOIP software on the local PC When installed click Start Programs MultiVOIP 200 Configuration Port Setup or double click on the Configuration Port Setup icon in the MultiVOIP 200 program group 3...

Page 63: ...ownload Setup to update the configuration The remote MultiVOIP will be brought down the new configuration written to the unit and the unit will reboot 8 Click Exit when the downloading is complete 9 D...

Page 64: ...ure the MultiVOIP In addition the MultiVOIP can be remotely accessed and configured from any where on the Internet through its Web interface The TCP IP stack has to be loaded before the Telnet client...

Page 65: ...r 4 MultiVOIP Software for more details on the database Phone Directory Configuration Selecting Option 3 allows you to configure and manage the Phone Directory The various options are described in det...

Page 66: ...as entered in the Applications Setup dialog box then enter the password and click on the Enter button From this screen you can access all the configuration options Refer to Chapter 4 MultiVOIP Softwar...

Page 67: ...Voice Fax over IP Networks Chapter 6 Warranty Service and Tech Support...

Page 68: ...OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which ha...

Page 69: ...payment if the MultiVOIP is out of warranty Check with your technical support specialist for the standard repair charge for your MultiVOIP if possible note the name of the technical support specialist...

Page 70: ...your MultiVOIP Please note status of your MultiVOIP including LED indicators screen messages diagnostic test results problems with a specific application etc Use the space below to note the MultiVOIP...

Page 71: ...file name 1 From the Main Menu type F to access the Files Menu then type D 2 Enter the name of the file you wish to download from the BBS 3 If a password is required enter the password 4 Answer Y or N...

Page 72: ...rotocol you may have to initiate the transfer yourself In most data communications programs the PAGE DOWN key initiates the download About the Internet If you prefer to receive technical support via t...

Page 73: ...Voice Fax over IP Networks Appendixes...

Page 74: ...to send a datagram to another host on the same network the sending application must know both the IP and MAC addresses of the intended receiver Unfortunately the IP process may not know the MAC addres...

Page 75: ...per RFC 1945 ftp ds internic net rfc rfc1945 txt being the most current HTML WWW pages are written in the Hypertext Markup Language HTML an ASCII based platform independent formatting language per IET...

Page 76: ...vice IP addresses are 32 bits long and come in two types network and host Network addresses come in five classes A B C D and E Each class of network address is allocated a certain number of host addre...

Page 77: ...NO To Command Port Connector DB9F RJ 45 LAN Cable 1 2 3 4 5 6 7 8 Pin Circuit Signal Name 1 TD Data Transmit Positive 2 TD Data Transmit Negative 3 RD Data Receive Positive 6 RD Data Receive Negative...

Page 78: ...tiVOIP 200 User Guide Remote Configuration Cable Receive Data RX Transmit Data TX Signal Ground Clear to Send CTS 9 Pin Male 2 3 5 8 25 Pin Male 2 3 7 4 To Command port adapter cable To DCE Device e g...

Page 79: ...t The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly con...

Page 80: ...e ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a phone interface The termination on an interface...

Page 81: ...approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to e...

Page 82: ...82 MultiVOIP 200 User Guide...

Page 83: ...Voice Fax over IP Networks Glossary...

Page 84: ...ynchronous Transfer Mode ATM A very high spped method of transmission that uses fixed size cells of 53 bytes to transfer informa tion over fiber also known as cell relay AT Commands A standard set of...

Page 85: ...ts of data communications which prevents data from being lost due to differences in transmission speed Keyboards serial ports muxes and printers are a few examples of the devices that contain buffers...

Page 86: ...ds are logged consecutively Customer Premise Equipment CPE The generic term for data comm and or terminal equipment that resides at the user site and is owned by the user with the following exclusions...

Page 87: ...cept made popular by AT T TouchTone E E M A telephony trunking system used for either switch to switch or switch to network or computer telephone system to switch connec tion EIA The Electronics Indus...

Page 88: ...certain frame on a particular logical connection has encoun tered heavy traffic The bit provides notification that congestion avoidance procedures should be initiated in the same direction of the rece...

Page 89: ...cation a processor receives when another portion of the computer s hardware requires its attention IRQs are numbered so that the device issuing the IRQ can be identified and so IRQs can be prioritized...

Page 90: ...etwork resources and communicate with each other Long Haul The T1 element that connects to the Access portion of the long distance company s LDC s central office The LDC is commonly called the point o...

Page 91: ...whole The data control signals and possibly error control information are arranged in a specific format 2 Synonymous with data frame 3 In TCP IP the unit of data passed across the interface between t...

Page 92: ...forcement The concept in frame relay where frames sent faster than the CIR are to be carried only if the bandwidth is available otherwise they are to be discarded The frame relay network assumes that...

Page 93: ...r and transmit data to it at 56K bps It is a relatively low cost service widely used in North America for telecommuting videoconferencing and high speed data transfers Many phone companies are or will...

Page 94: ...nnel to several different information channels one at a time Time Slot One of 24 channels within a T1 line Each channel has a 64K bps maximum bandwidth Time slot implies the time division multiplexing...

Page 95: ...oopback tests DTE send and receive circuits local analog loopback tests local modem operation remote analog loopback tests comm link to the remote modem and remote digital loopback tests remote modem...

Page 96: ...96 MultiVOIP 200 User Guide...

Page 97: ...Warranty 68 M Multi Tech Fax Back Service 72 O On line Warranty Registration 68 P Ping 75 POP 75 Power Connector 12 Proxy Server Configuration 43 65 ProxyServer Software 42 R Receive Data 11 Remote Co...

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