Multitech MultiModem MT5634ZPW-PCI, Owner'S Manual

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MT5634ZPW-PCI
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4 Troubleshooting
• If the modem reports BUSY, the other number may be busy,
in which case you should try again later, or it may indicate
that you have failed to add a 9, prefix to the phone number if
you must dial
9 for an outside line.
If you must dial 9 to get an outside line, the easiest way to
dial it automatically using legacy software is to include it in
the modem’s dial prefix, e.g., ATDT9,. Note the comma,
which inserts a pause before the number is dialed. For
example, to change the dial prefix in MultiExpress Terminal,
select Setup, Modem; then select the modem type you are
using and type the new prefix in the Dial Prefix box. To
change it for Windows 95 software, select Start, Settings,
Control Panel, Modems. In the Modems Properties sheet,
select the appropriate MultiModemZPW-PCI model number
(e.g., Multi-Tech MT5634ZPW-PCI), click Dialing Properties,
and type 9 in the local and long distance boxes in the “How I
dial from this location” box.
• If the modem reports NO ANSWER, the other system has
failed to answer, or you might have dialed a wrong number.
Check the number.
• If the modem reports NO CARRIER, the phone was
answered at the other end, but no connection was made.
You might have dialed a wrong number, and a person
answered instead of a computer, or you might have dialed
the correct number but the other computer or software was
turned off or faulty. Check the number and try again, or try
calling another system to make sure your modem is working.
Also, try calling the number on your telephone. If you hear
harsh sounds, then another modem is answering the call,
and the modems may be having problems negotiating
because of modem incompatibilities or line noise. Try
connecting at a lower speed by setting register S37 to a
lower rate (e.g., by typing ATS37=11 in the terminal window
and pressing ENTER) and then calling again.