Multitech MultiModem MT5634ZPW-PCI, Owner'S Manual

Page: 57 / 94

MT5634ZPW-PCI
57
4 Troubleshooting
• Retry whatever action was not working.
• If it still does not work, check the following section for a
description and possible solution of your problem.
• If you do not find your problem listed in the next section, see
Chapter 7 for information on how to reach one of our
technical support technicians via our toll-free telephone
number, the Internet, or CompuServe. Don’t forget to fill out
the information in “Recording Modem Information” in
Chapter 7 before contacting a technical support technician.
Common Problems
You may encounter the following problems:
• The modem does not respond to commands.
• The modem dials but is unable to make a connection.
• The modem disconnects while online.
• The modem cannot connect when answering.
• File transfer appears slower than it should be.
• Data is being lost.
• There are garbage characters on the monitor.
• Fax and communications software won’t run at the same
time.
If you experience problems, please check the following
possibilities before calling Technical Support (see Chapter 7).