Multitech MultiModem MT2834ZPW, Owner'S Manual

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MT2834ZPW Owner’s Manual
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Introduction
This chapter covers some common problems you may run into with your
modem and how to solve them. Your MultiModemZPW was thoroughly
tested at the factory before it was shipped. If you are unable to make a
successful connection, or if you experience data loss or garbled
characters during your connection, it is possible that the modem is
defective. However, it is more likely that the source of your problem lies
elsewhere. Always begin with the initial checklist to make sure all
hardware is properly connected. Then review the common problems for
recommendations on what to change.
Initial Checklist
Always begin with the following checklist to make sure all hardware is
properly connected and that the modem is set up properly.
• Make sure you are running the Microsoft Windows 95 operating
system. This modem will not run properly with other operating
systems.
• Make sure the COM port you chose during setup matches the COM
port set in your communications software. See Chapters 2 and 3.
• Check that the phone cord between the modem’s “LINE” jack and
the wall jack is undamaged and firmly connected to both.
• If you connected a telephone to your modem, check that the phone
cord between the modem’s “PHONE” jack and the telephone is
undamaged and firmly connected to both.
• If you connected a microphone to your modem, check the
connection of the microphone plug to the modem’s “MIC IN” jack.
• If you connected speakers to your modem, check the connection of
the speaker plug to the modem’s “LINE OUT” jack.
• Retry whatever action was not working.
• If it still does not work, check the following section for a description
and possible solution of your problem.
• If you do not find your problem listed in the next section, see
Chapter 7 for information on how to reach one of our technical
support technicians via our toll-free telephone number, the Internet,
or CompuServe. Don’t forget to fill out the information in “Recording
Modem Information” in Chapter 7 before contacting a technical
support technician.