Troubleshooting
Multi-Tech CallFinder Quick Start
23
Part C: Troubleshooting
1. What if I can't see the web page for my CallFinder ?
REMEDY
: Is the status LED on the CallFinder unit blinking? If not,
then the unit is either malfunctioning or not turned on. If
the Status LED is blinking, then verify that the Admin PC
is actually on the same subnet as the CallFinder and that
it can be “pinged.”
Launch a Command Prompt.
(In WinNT, go to
Start | Programs | Command Prompt
.
In WinXP, go to
Start | All Programs | Accessories |
Command Prompt
.
In Win2000, go to
Start | Programs | Accessories |
Command Prompt
.)
Type
ipconfig
to verify that the Admin PC’s IP address is
in the same network as the CallFinder’s IP address.
Then type
ping 192.168.2.1
and press
Return
.
If the CallFinder unit does reply to the ping and you are
still unable to view the CallFinder web page, then call
Multi-Tech Tech Support for more assistance (1-800-
972-2439).
2. What if I don't get an email when I set the mail server address ?
This pertains to the procedure “Setting Up the Mail Server.”
The email may have failed due to one of three causes:
(A) the name server is unresolvable (in this case, “Bad Mail
Server Address” will appear in the
Email Status
field of the
Current Status
screen),
(B) the mail server cannot be contacted; or
(C) the client PC running the mail software cannot connect to
the mail server.
