Multi-Tech CallFinder Quick Start Troubleshooting
25
No email message after mail server setup (cont’d)
CAUSE B:
The mail server is not running or cannot be contacted
from the CallFinder unit.
RESPONSE B:
Verify that the mail server is running by sending an
email to yourself using your email software.
If you cannot send an email to yourself using your
email software, then the mail server is not running
and you should find out why.
If you can send an email to yourself using the email
software, then there is a problem between your
mail server and the CallFinder unit. Call Multi-Tech
Tech Support (1-800-972-2439).
Username/Password Issues
. Some mail servers
require that the CallFinder use its Username and
Password to log into the mail server. Others do
not. This Username and Password are specified in
the
Administration: SMTP Configuration
screen.
If the mail server requires the CallFinder to have a
Username and Password and none is provided,
access will be denied. Conversely, if the mail
server does not require a Username and Password
and these have been specified anyway, again
access will be denied. If call logs are not reaching
the administrator, it may be because of such
Username/Password issues.
CAUSE C:
The client PC running the mail software cannot connect
to the mail server.
RESPONSE C:
If you, as a client, cannot send yourself an email,
then contact your administrator; there may be a
problem with your mail server.
