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Multitech CallFinder CF220, Quick Start Manual

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Multi-Tech CallFinder Quick Start                        Troubleshooting

27

E. 

Call Logs

.  If calls have failed, you can check the

CallFinder’s call logs to see the actual DID number
that the CallFinder received.  Sometimes corrupted
DID numbers are presented to the CallFinder.  In
any event, the call logs can help to track down the
error involved.

Summary of Contents for CallFinder CF220

Page 1: ...CallFinder Model CF220 DID Adapter Quick Start Guide ...

Page 2: ... Multi Tech Systems Inc to notify any person or or ganization of such revisions or changes Record of Revisions Revision Date Description A 12 23 04 Initial Release Rev A Trademarks CallFinder Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companie...

Page 3: ...wer On Test 10 PART B CONFIGURING THE CALLFINDER SOFTWARE 11 1 Setting Admin PC to Startup IP Address 11 2 Logging In I 12 3 Setting CallFinder IP Addresses 12 4 Resetting Admin PC to Its Regular IP Address 13 5 Logging In II 13 6 Setting Administrative Functions 14 7 Setting Up the Mail Server 15 8 Configuring the CallFinder s Channels 17 9 Changing Administrator s Password for CallFinder SW 21 1...

Page 4: ...4 FFCF MANAGER SOFTWARE FUNCTIONS 28 INSTALLING FFCF MANAGER SOFTWARE 28 ADDING CALLFINDER UNITS TO THE SYSTEM 30 DUPLICATING CALLFINDER PHONEBOOK IN OTHER CF UNITS SYNCHRONIZATION 31 TECH SUPPORT 33 ...

Page 5: ...e and to the PBX key system on the other side A CallFinder extension port can be connected either to a trunk port or to a station port on a PBX The choice between trunk port or station port connections depends on port availability logging requirements and or on whether it is necessary for incoming DID calls to be treated like outside calls instead of intra PBX calls Front Panel LEDs We Supply A CF...

Page 6: ...N One or two nearby analog DID trunk lines each with a block of associated DID telephone numbers A PC with an Ethernet connection and a web browser from which to configure the CallFinder unit Windows or Linux can be used to access the CallFinder software Windows NT Windows 2000 or Windows XP are required to access the FaxFinder CallFinder Manager software ...

Page 7: ...at any given time DID lines are sold in groups For example a telco in New York City might offer a DID line with a set of 10 directory numbers in the range of 212 555 4100 through 212 555 4109 When ordering your DID line ask the telco representative for these details about the DID service These details will be important when setting up your CF220 unit Parameter Value Required by Telco Number of dig...

Page 8: ... outlet or power strip Plug the other end into the Power 5Vdc jack on your CallFinder The DC power transformer is included with your CallFinder Caution Use only the 5 Vdc power transformer supplied with the CallFinder Use of any other transformer voids the warranty and can damage the CallFinder The CallFinder s 5Vdc and 48 Vdc power supplies have different connector types to prevent mix ups 2 Conn...

Page 9: ...he central office equipment Use only an analog DID Line Repeat for the CallFinder s Channel 2 DID port 4 Connect CallFinder to Ethernet Network Plug one end of your RJ45 ethernet cable into the CallFinder s ethernet jack and the other end into your network ethernet hub This ethernet cable is not included with your CallFinder unit Caution Before connecting to the Ethernet Network make sure that the...

Page 10: ...on Port field in the CallFinder Channel Configuration screen appropriately When connecting to a PBX Station Port set the CallFinder channel to FXO When connecting to a PBX Trunk Port set the CallFinder channel to FXS When the Channel Configuration Extension Port software field has been set properly for both CallFinder channels you can proceed to connect the cable between each of the CallFinder s F...

Page 11: ...ing IP address Then reset the IP address to 192 168 2 2 Windows 2000 a From the Windows desktop right click on My Network Places and select Properties b In the Network and Dialup Connections screen right click on Local Area Connection and select Properties c In the Local Area Connection Properties screen select the Internet Protocol TCP IP entry Click Properties d In the Internet Protocol TCP IP P...

Page 12: ...e in the Password field e Click the Login button The CallFinder software Home screen will appear From this screen you can access all of the CallFinder software screens 3 Setting CallFinder IP Addresses a In the CallFinder Administration screen go to the IP Configuration fields Administration IP Configuration IP Address 192 168 4 89 Subnet Mask Name Server Default Gateway Secondary Name Server upda...

Page 13: ...s new IP address 5 Logging In II Having reset the IP address of the administrator s PC you must log into the CallFinder software again Go to the Login screen enter admin as User Name and admin as Password Note If you changed the IP address of your PC to accommodate the CallFinder a slight complication will occur when you try to login to the CallFinder at this point At the Login screen after enteri...

Page 14: ...tor of the Phone Book screen enter the DID number and PBX extension of the CallFinder administrator ii Click on Update in the first row The Login screen will re appear Log in again b Unassigned Number Row Specifying PBX Extension i In the second row marked Unassigned Number by default of the Phone Book screen enter the name and PBX Extension of the party that you want to receive calls made to unas...

Page 15: ... An email is also sent to the administrator each time the CallFinder is powered up In all cases you must specify the address of the mail server and the email address of the administrator Some email servers require authentication before allowing the CallFinder access In these cases the CallFinder unit must be assigned a Server User Name and a password If the mail server does not require authenticat...

Page 16: ...your network email program does require a User ID and Password in order to send email messages you must fill in these three fields If authentication is required and these fields are left blank then the error SMTP Authentication Error will appear on the Current Status screen in the Email Status field If authentication is not required and these fields are filled in then an error will also occur You ...

Page 17: ...e characteristics of your DID phone line in the fields provided Three parameters relate to the DID line coming into the CallFinder channel Four parameters relate to the PBX extension line to which the CallFinder channel connects DID Line Parameters Consult the telco supplying the DID line about these parameters See the section Prerequisite Ordering the DID Line on page 7 Max DID Digits the number ...

Page 18: ...ed to a normal analog telephone Set as FXS when the CallFinder is to be connected to a PBX trunk port a port that would normally be connected to an ordinary POTS phone line from the telco central office Auto Attendant Delay The Auto Attendant Delay value x determines how long the CallFinder will pause before dialing on the PBX If the CallFinder channel is configured as an FXS port it will ring the...

Page 19: ...aker Default 30 Increase value if outgoing audio signal is constant but low Decrease value if outgoing audio signal intermittently cuts out or is clipped This parameter is sensitive and important to system performance c Click Update d Click on Current Status Watch the Current Status Channel 1 Channel 2 portion of the screen The State of each channel should be Waiting for Ring e From an ordinary PO...

Page 20: ...e connection should be made to the assigned PBX extension g If you observe both the Waiting for Connect state and verify the presence of voice then the CallFinder s Channel has been configured properly If either of these is absent see item 3 What if the CallFinder channel doesn t answer a call on the DID line in the Troubleshooting section of this manual page 26 ...

Page 21: ...sword for the CallFinder Administrator something other than admin and admin This User ID and password are used to give the administrator access to the CallFinder s built in software Re enter the password in the Confirm Password field Passwords can be as short as 1 character as long as 40 characters and are case sensitive b Click Update for this row The Login screen will appear ...

Page 22: ...k entries for the other persons in your office to whom DID numbers have been assigned For each such DID user enter the name DID number the digits that the DID line will be sending to the CallFinder to reach this user and PBX extension to which the call is directed in the appropriate fields b Click on Add for each row completed The message Success name was updated will appear above the Phone Book l...

Page 23: ...d Prompt Type ipconfig to verify that the Admin PC s IP address is in the same network as the CallFinder s IP address Then type ping 192 168 2 1 and press Return If the CallFinder unit does reply to the ping and you are still unable to view the CallFinder web page then call Multi Tech Tech Support for more assistance 1 800 972 2439 2 What if I don t get an email when I set the mail server address ...

Page 24: ...ause it is on a different subnet The name server ping could also fail because the default gateway has been set incorrectly If the name server ping succeeds then try to ping the mail server using its domain name ping mail ourcompany com If pinging the mail server by its domain name fails then try pinging it by using its IP address if this can be determined If you succeed in pinging the mail server ...

Page 25: ...9 Username Password Issues Some mail servers require that the CallFinder use its Username and Password to log into the mail server Others do not This Username and Password are specified in the Administration SMTP Configuration screen If the mail server requires the CallFinder to have a Username and Password and none is provided access will be denied Conversely if the mail server does not require a...

Page 26: ...ar POTS line B From that ordinary POTS phone dial one of the DID phone numbers that is active in the system C As the call is completed watch the LEDs on the front panel of the CallFinder unit If the DID LED remains off then there is probably a telephony problem That is the DID phone line has not been activated or configured properly Call the telephone company If the DID LED comes ON then there is ...

Page 27: ...l Logs If calls have failed you can check the CallFinder s call logs to see the actual DID number that the CallFinder received Sometimes corrupted DID numbers are presented to the CallFinder In any event the call logs can help to track down the error involved ...

Page 28: ...inder units as a system It is typical to install the FFCF Manager program on the administrator s computer Windows operating system required When deploying a new system two commands will be particularly useful Add CallFinder and Synchronize Phonebooks These FFCF Manager commands are described after the installation process Installing FFCF Manager Software ...

Page 29: ...Multi Tech CallFinder Quick Start FFCF Manager 29 FFCF Manager Installation continued The FFCF Manager installation is complete ...

Page 30: ...r software must be connected to the same IP network as the computer running the FFCF Manager software To add a CallFinder to the system start at the main FFCF Manager screen Open the Edit menu and select Add FaxFinder CallFinder When the Add FaxFinder CallFinder Address screen appears enter the IP address Username and Password for the unit you are adding to the system Then click OK ...

Page 31: ...ndent Synchronizing phonebooks entails three steps 1 Designating one CallFinder as the master phone book In the main FFCF Manager screen right click on the unit to be designated as master scroll to Set Phone Book Sharing and select Primary 2 Designating all other CallFinder units participating in phonebook sharing as Copy units In the main FFCF Manager screen right click on each unit to share the ...

Page 32: ...d the FFCF Manager will automatically begin synchronizing the additional Copy CallFinder unit in the system if any until all have been synchronized To see the newly synchronized phonebook list in each Copy CallFinder unit you must update the Phone Book screen by clicking on the Phone Book button to the right of Administration in the list at the top of the screen ...

Page 33: ...our questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email tsupport multitech com Product support resources are available at the Multi Tech web site www multitech com ...

Page 34: ...Multi Tech Systems Inc CallFinder Quick Start 34 ...

Page 35: ...Multi Tech Systems Inc CallFinder Quick Start 35 ...

Page 36: ... 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 D374 222 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5 309 562 5 301 274 Other patents pending 82000160 ...

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