99
Appendix
Problem
Where to Check
Reference
I cannot make
phone calls (the
product always
displays "Out
of Area" or calls
cannot be made or
received even with
full battery.
•
Turn the product OFF and ON again,
or re-insert the micro au IC-Card.
If the popup menu is not displayed
even when you hold down
and you cannot turn off the power,
press and hold
,
,
and
together for at least
10 seconds to turn the product
OFF and ON again.
※
Turning the product OFF and ON
again will not delete any saved data
or applications.
•
In some cases, due to the nature
of the radio waves, you may
not be able to make or receive
phone calls even if you have what
appears to be sufficient signal
strength to do so ( ). Change
your location and try again.
•
In places where there are a lot
of people, the radio waves may
be mixed and phone calls and
mails may not make it out. In such
a case, you will get "Please try
again later" and an engaged tone.
Change your location or wait a
while and try again.
During phone
calls I am having
difficulty hearing
the other party, or
their voice is too
loud.
•
Have you changed your receiver
volume?
Problem
Where to Check
Reference
The alarm will not
ring.
•
If the phone is turned off at the
time the alarm is set for, the alarm
will not ring.
I cannot change
the volume or I
cannot hear any
sound.
•
Press
or
to adjust the
volume.
•
Depending on the application, it
may be possible to change the
volume on the touch panel.
•
If you are wearing headphones,
check to make sure they are
connected properly.
I forgot my unlock
pattern to unlock
the screen and
now I cannot
unlock my phone.
•
If you fail to enter the correct
unlock pattern five times in a row,
you will have to wait 30 seconds
before you can try again. Please
wait thirty seconds and try again.If
"Forgotten Pattern?" is displayed,
tap it and follow the on screen
instructions to unlock the screen.
If you still cannot unlock the
screen, please contact your au
shop or the customer service
center.
