14 - 12 CA50/UCA Client & Server Developer & User Guide
There is no WLAN connection.
1.
From the CA Menu, use the Up and Down arrow keys and press
Scan/Select to select Settings > Network > Network Status ... to check
the Active Profile and IP. If there is no IP address, consider connecting
to a different network.
2.
From the CA Menu, use the Up and Down arrow keys and press
Scan/Select to select Programs > UCA Sys Info.
•
Use the left soft key (Next) to display the IP screen. If there is no IP for
the WLAN, then there are problems communicating with the radio.
•
Use the left soft key (Next) to display the MAC screen to see if there is
a MAC for the radio. If the IP is 0.0.0.0, the radio cannot connect to an
AP.
If the IP is 0.0.0.0, verify that the Active Profile is correct and the AP is
within range.
3.
Verify that the country code of the AP matches the country code of the
wireless profile. The 802.11d feature is enabled by default and prevents
a connection to an AP with a different country code or with no country
code.
Keys pressed on the CA50 do not operate.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > UCA KeyCheck. Press the keys on the CA50 to see if a
key code is generated by every key press.
If key codes are not generated, contact Motorola Enterprise Mobility support
(see
Service Information on page xxi
).
LEDs do not light or vibrator motor does
not turn on.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > UCA NLedTest. Test the red and green LEDs and the
vibrator motor by selecting each option.
If LEDs and the vibrator motor are not operable, contact Motorola Enterprise
Mobility support (see
Service Information on page xxi
).
Table 14-5
Troubleshooting the CA50 Device (Continued)
Problem
Solution
Summary of Contents for CA50
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