10. Troubleshooting
ERROR
MESSAGE
PROBLEM & SOLUTION
your batches automatically. Simply print a
business day.
Call the Moneris Merchant Service Centre for assistance.
USE MAG
STRIPE ON
TERMINAL
Your terminal is configured for Visa Debit Opt Out and you have attempted to perform a
Visa Debit transaction. The message appears when you remove the card from the terminal
after you receive a "Card Not Accepted" message and then press the green
OK
key at the
"Remove Card" prompt.
Press the red
CANC ANNUL
key and request another form of payment.
VIVO ENTRY
PASSWORD
The "8" key was pressed when the terminal was at the
to key in a dollar value of $8.00 or another value that includes an 8).
Press the red
CANC ANNUL
10.2
Gift & Loyalty Error Messages on the Vx810 Duet
Terminal
A message will appear on the display if an error occurs in the GIFT & LOYALTY application. In the table
below, find the error message that appears on the terminal and try the solution. If the error message re-appears,
contact the Moneris Merchant Service Centre
Additional error messages can be found in
Error Messages on the Vx810Duet Terminal
ERROR
MESSAGE
PROBLEM & SOLUTION
811 SYSTEM
ERROR PLEASE
TRY LATER
The connection with the host was lost during the transaction processing and the
transaction was not completed.
Moneris Merchant Service Centre
Batch Balance – NO
If this message is printed on the batch summary report during an
Moneris Merchant Service Centre
for reconciliation assistance.
Batch Full
The Gift & Loyalty batch is full and needs to be
transactions can be processed.
Card Not Supported
Your merchant account is not configured to accept the gift or loyalty card that
was entered.
If desired, contact the Moneris Merchant Service Centre to discuss how to add
the card type to your merchant account.
CARD NOT IN BIN
RANGE
The card type you swiped cannot be used for that transaction type.
OR
Moneris Vx810 Duet Operating Manual
179
