10. Troubleshooting
ERROR
MESSAGE
PROBLEM & SOLUTION
HOST LOGON
REQUIRED
to protect it from attempts to perform unauthorized
transactions.
Perform a
Init Failed 0xx
If the prompt reappears, contact the Moneris Merchant Service Centre for assistance.
INIT
REQUIRED
When this message is displayed at the top of the screen (alternating with the date and
time), the Moneris host is requesting a
of the terminal.
Insert on
PINpad
A chip card was inserted in the terminal chip reader when there is an external PINpad
attached.
Insert the card in the PINpad chip reader.
INVALID
ACCNT NO.
During a swiped credit card transaction, the digits entered as the last four of the credit
card do not match the last four digits of the card number encoded on the card's magnetic
stripe.
Check the card number and re-enter the last four digits when the "Last 4 digits:" prompt
re-appears.
If the prompt reappears, contact the Moneris Merchant Service Centre for assistance.
INVALID
CARD
An invalid card type was used.
Use another card or request another form of payment.
INVALID
DATE
The date entered is not a valid date.
The date must be entered in the MMYY format and must be a valid calendar date, e.g.
1409 is not a valid date.
Check the date and re-enter it when the prompt re-appears.
Invalid
Password
Press the red
CANC ANNUL
key, then re-enter the manager password and press the
green
OK
key.
Inv# 7 char max
Press OK key
The
card or
card used for this transaction only supports invoice
numbers with a maximum of 7 characters. The invoice number keyed in earlier in the
transaction was longer than 7 characters.
Press the green
OK
key. The "Invoice #:" entry screen appears.
Check the invoice number, enter the correct number of characters and press the green
OK
key to continue the transaction.
LINE BUSY
Check if the phone line is shared with another piece of equipment, e.g. a fax machine.
If it is, disconnect the other piece of equipment to leave the line free for the terminal and
try the transaction again.
OR
Check if a prefix is required to dial out.
to the required prefix then try the transaction again.
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Moneris Vx810 Duet Operating Manual
