8. The Moneris Gift & Loyalty Programs
8.3.2
Deactivate a Moneris Loyalty Card
Follow the procedure below to deactivate a Moneris loyalty card.
IMPORTANT: Once the loyalty card is deactivated, it can never be used again.
To deactivate a loyalty card:
1.
, select
GIFT & LOYALTY
.
The message "Activating App..." is displayed, then the GIFT & LOYALTY transactions menu appears.
2.
Select
Deactivate
.
The "Swipe or Enter Card" prompt appears.
3.
Swipe the loyalty card.
OR
Key in the loyalty card number and press the green
OK
key.
The terminal displays the last four digits of the card number.
•
If the "Clerk ID" prompt appears, key in the clerk ID and press the green
OK
key.
•
If prompted, key in the additional transaction information and press the green
OK
key.
•
If the "Invoice Number" prompt appears, key in the Invoice number and press the green
OK
key.
The terminal displays "Approved" and prints the Cardholder copy of the receipt then displays "Press OK
key".
4.
Press the green
OK
key to print the Merchant copy of the receipt and returns to the GIFT & LOYALTY
transactions menu.
8.3.3
Processing a Refund with a Loyalty Card
Follow this procedure to remove points from a cardholder’s account when a purchase that qualified for points is
refunded.
To process a Refund with a loyalty card:
1.
, select
GIFT & LOYALTY
.
The message "Activating App..." is displayed, then the GIFT & LOYALTY transactions menu appears.
2.
Select
Refund
.
The "Total Amount" prompt appears.
3.
Key in the refund amount and press the green
OK
key.
The "Swipe or Enter Card" prompt appears.
4.
Swipe the loyalty card.
OR
Key in the card number and press the green
OK
key.
•
If the "Clerk ID" prompt appears, key in the clerk ID and press the green
OK
key.
•
If prompted, key in the additional transaction information and press the green
OK
key.
•
If the "Benefit Amt" prompt appears, key in the benefit amount from the original loyalty card
transaction receipt and press the green
OK
key.
•
If the "Benefit Amt" prompt appears, key in the benefit amount to be refunded from the original
loyalty card transaction receipt and press the green
OK
key. (
Note:
The refund benefit amount cannot
exceed the benefit amount from the original loyalty card transaction receipt.)
The "Ernex Ref Number" prompt appears.
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