10. Troubleshooting
ERROR
MESSAGE
PROBLEM & SOLUTION
CARD NOT
SUPPORTED
The type of card swiped on the terminal does not match the card type selected at the
READY screen. For example, a Debit card was swiped during a Credit Pre-Authorization
transaction or a Gift Card was swiped for a Loyalty Card transaction.
Try swiping the card again.
If this message reappears, press the red
CANC ANNUL
key to cancel the transaction and
retry the transaction.
-OR-
Your merchant account with Moneris is not set up to accept the card type that was swiped.
Request another form of payment.
If desired, contact the Moneris Merchant Service Centre to discuss how to add the card
type to your merchant account.
CARD
REMOVED
The chip card was removed before the end of the transaction.
Refer to "TRANS CANCELLED OK to Continue" in this table for more information.
CARD SWIPE
ERROR
There is a problem with the magnetic stripe on the card that was swiped.
Try swiping the card again, this time more slowly or quickly, or from front of the terminal
to the back.
If the message reappears:
•
for credit card with stripe – key in the card number.
•
for debit card with stripe or chip – request another form of payment.
CD NOT
SUPPORTED
The type of contactless card tapped is not supported by the contactless reader.
OR
The contactless card was tapped too fast.
Retry the tap - if the same error occurs, request another form of payment.
Chip
Malfunction
Use Mag Stripe
There was an error reading the chip card.
Remove the card and retry the transaction. If the message reappears, swipe the card.
CHIP CARD
SWIPED
A chip-enabled card was swiped.
Insert the card in the chip card reader and resume the transaction.
CommServer
Not Responding
to VMAC
The
was connected to the
and the wall jack while you configured the
on the terminal (leave the
connected to the
the wall jack).
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Moneris Vx810 Duet Operating Manual
