Moneris vx810 duet, Operating Manual

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10. Troubleshooting
If your terminal is not working properly and an error message appears on the screen, go to the list of Error
Messages and locate the message you see on the terminal. If the problem appears to be with the hardware, go to
the list of Hardware Problems and locate the symptom. Then, review the possible problems and try the
suggested solution.
Note: Please keep any receipts printed during problem transactions. The Service Centre
representative may require information that appears on the receipts.
If this does not resolve the problem, contact the Moneris Merchant Service Centre for assistance.
10.1 Error Messages on the Moneris Vx810 Duet Terminal
A message will appear on the display if an error occurs. In the table below, find the error message that appears
on the terminal and try the solution. If the error message re-appears, contact the Moneris Merchant Service
Centre for assistance.
All error messages are listed in alphabetical order (regardless of their cause).
ERROR
MESSAGE PROBLEM & SOLUTION
Adjust Not
Allow You cannot perform a Correction (void) on a Contactless Purchase or Refund.
APP EXPIRED The application on the contactless card is expired.
Request another form of payment.
BATCH FULL The batch is full.
•
If your account is configured for System Close , perform a Batch Reclaim now.
•
If your account is configured for Merchant Close , perform your normal end of day
process now, even though it might not be the end of your day.
Batch Reclaim
Not Required
You tried to perform a Batch Reclaim , but your batch is not yet near capacity.
Press the green OK key to return to the transactions menu.
CARD
BLOCKED The contactless card was blocked.
Request another form of payment.
Card Fail
Insert or Swipe There was an error reading the contactless card.
Insert or swipe the same card or another card.
Card Fail There was an error reading the contactless card.
Request another form of payment.
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