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13. Troubleshooting
This chapter gives suggested solutions to problems that users may encounter when installing and configuring
MelcoREMOTE.
13.1.
Status screen messages
Error Message
Possible cause(s)
Possible solution(s)
SIM ERROR
(
using GPRS
)
No SIM card fitted
Insert GPRS enabled SIM card
SIM not fitted correctly
Check SIM is fitted correctly as
described in the
Server
Connection
chapter of this manual
SIM not activated
Check with SIM provider that the
SIM has been activated
MODEM ERROR
(
using GPRS
)
MelcoREMOTE could not
communicate with GPRS modem
Contact the technical support
team for assistance, see the
Technical Support
section
SIM PIN
(
using GPRS
)
SIM has a PIN enabled
Disable the SIM PIN (this can be
done by installing the SIM into a
mobile phone, if the PIN is known)
NO SIGNAL
(
using GPRS
)
Inadequate GPRS signal
Move antenna to better location
(e.g. away from metalwork, away
from sources of electrical noise,
closer to a window)
Check antenna is tightly screwed
onto the MelcoREMOTE unit
Use a SIM from a different
network provider (this may or may
not help)
Fit a high gain antenna or external
antenna.
Summary of Contents for MelcoREMOTE
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Page 7: ...Page 7 of 52 Fig 2 Overview I 2 ...
Page 46: ...Page 46 of 52 RS 485 Expansion Devices Address Description ...
Page 47: ...Page 47 of 52 Centralised Controllers Modbus TCP Devices IP Address Description ...
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