Mitel DBC 223 Directions For Use Manual Download Page 22

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3/1553-ANF 901 54 Uen F5 2018-12-03

NCOMING

CALLS

INCOMING CALLS

An incoming call is announced by ringing signals and a flashing lamp. There are two

different ringing signals, one for internal and one for external calls.

3.1

RECEIVING CALLS ON LINE 1-KEY (NORMAL CASE)

•

Lift the handset.

3.2

RECEIVING CALLS ON ANY OTHER KEY

•

Lift the handset.

•

Press the key that indicates an incoming call.

3.3

TO RECEIVE A SECOND CALL

A new incoming call (second call) can be indicated on a free line-key even if there is

another line-key that is already in speech.
You have a call on the Line 1-key and a second call is signaled on the Line 2-key (the

Line 2 lamp flashes and a muted ringing signal is heard).
A second call can only be accepted when the function key Free on Second Line is acti

vated on your telephone or the calling party has initiated a call waiting (and your tele

phone has category for receiving call waiting calls). Two incoming calls cannot be

indicated simultaneously on the line-keys.
The second call can be answered in one of the following ways:

After terminating the ongoing call

•

Press the Clear-key to terminate the ongoing call.

•

Press the Line 2-key to answer.

After parking the ongoing call

•

Press the Line 2-key to answer (the ongoing call is automatically parked).

Summary of Contents for DBC 223

Page 1: ...DIRECTIONS FOR USE DIRECTIONS FOR USE MiVoice 4223 Office DBC 223 for MiVoice MX ONE Marie Lundmark mlundmark Tero Silvennoinen HF EBC BES DDC ...

Page 2: ... editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered...

Page 3: ... are equipped with all features By categorization it is possible to vary the number of features assigned to each individual extension This can affect the display information The person department responsible for telecommunications in your organization will inform you which features have been assigned to you This telephone can be used without lifting the handset When stated Lift the handset before ...

Page 4: ...ectangular graphic display of 240 39 pixels and a handsfree headset and loudspeaking function The Diversion key and Call back key above are default placed on those keys they can be moved or removed if you wish The headset key will allow you to activate deactivate the voice transmission mode Up to four extra key panels DBY 419 01 can be connected ...

Page 5: ...1 can be added to a DBC 223 The extra keys are programmable keys TNS and they can be programmed in the same way as TNS keys on the telephone 2 3 KEY FUNCTIONS FOR DBC 223 The following are the key functions for DBC 223 Diversion The Diversion key is used to activate deactivate diversion and follow me Line 1 The Line 1 key is used for initiating and receiving calls Line 2 The Line 2 key is used for...

Page 6: ...ech handset and loudspeaker and the ringing volume as well decreasing the level Headset key To activate deactivate the headset mode Soft keys F1 F4 The Soft keys are used to access different features the feature changes with the traffic state 2 4 TRIPLE ACCESS LINE Your telephone has two incoming outgoing lines Line 1 and Line 2 your extension number and one Inquiry key on which you can only make ...

Page 7: ...sible If it is clearly expected that a 20 char acter name will not leave any space to display the number a 10 character name will be displayed according to the name presentation rules show first name show second name If the number of digits that can be displayed is less than 5 the number is not shown at all If there is neither name nor number a text string will be shown instead corporate external ...

Page 8: ...e information FIELD 1 1ST HALF FIELD 1 2ND HALF FIELD 2 COMPLETE NAME and or NUMBER for DIALED CALLED CONNECTED ANSWERING position FIELD 2 1ST HALF FIELD 2 2ND HALF OWN DIRECTORY NAME NUMBER when ACD queue is displayed FIELD SKG Soft key information or idle string Hospitality info string 2 5 2 DISPLAY MESSAGES WHEN THE TELEPHONE IS IDLE 2 5 2 1 Normal The time and date information is shown on the ...

Page 9: ... is N Amstrong and you have diverted your call to 40174 2 5 2 3 Display Text The text received from CSTA is shown on the second row and your own directory number and own directory name is displayed on the first row on DBC 223 The display text from CSTA has higher priority over the display information of other features like Direct Diversion or Follow Me In the example below your own directory numbe...

Page 10: ... 223 In the example below the user is calling an extension with number 40345 R Towers which is free 2 5 3 2 Diverted The name of the dialed number and the reason for the diversion are indicated on the first row and the answering party s name is shown on the second row on DBC 223 In the example below the user has dialed number 40345 not shown with dialed name R Towers which has direct diversion to ...

Page 11: ...played steadily In the example below number 40353 R Towers is the calling party and 43345 N Amstrong is the own directory number 2 5 4 2 Diverted The diverting extension number and the reason for the diversion are indicated on the first row and the calling party s number and name if it is available are indicated on the second row as a flashing number information on DBC 223 In the example below 403...

Page 12: ...ent functions for the F1 F4 keys are shown on the third row of the display for the DBC 223 When there are more than four available functions different levels are needed in order to show all of them In this case the keys F1 F2 and F3 are used to provide the func tions leaving the F4 key for navigation through the different levels Usually the F4 key provides the more option to reach the next level e...

Page 13: ...information depends on the traffic case the system priorities and the extension categories Because of this the available functions displayed on each level can change significantly 2 6 2 SUMMARY OF THE SOFT KEY FUNCTIONS The following are all the functions that can be provided in the soft keys To increase or decrease the display contrast Absence Absence service Account Account Code Activate Activat...

Page 14: ...ber Exit Exit several features Find Find PhoneBook level 1 ForcedRel Force the call release of the party connected to the intruded one GrpPickUp Request Group Call Pick Up HideMenu Hide Soft key Menu Intrusion Request Intrusion Lock Lock the telephone LogOn Freeseating Log On LogOff Freeseating Log Off Missed Show new missed calls the number is displayed before more Display more Soft key functions...

Page 15: ... While the telephone is in idle state and the display shows the soft key information Press the soft key HideMenu and the display shows the idle message The MENU soft keys functions have a bistable function That is if the display is set to show an information during idle either idle message or the soft key information it will always show the same information whenever the telephone reverts to idle s...

Page 16: ...t Disturb Diversion on no answer to nnnn Diversion on busy to nnnn nnnn Current number is shown The display with the absence services has the following appearance Figure 3 Display soft keys from idle state xxx soft key not relevant for this example Once the soft key Absence is selected Figure 4 Display after selecting Absence Directory number 3000 is just an example If a service is available it is...

Page 17: ...ons are available when the Absence list is shown In the first soft key two possibilities The soft keys Activate or Deactivate for the following services Direct Diversion Diversion on busy Diversion on no answer and Do Not Disturb The soft key is dependent on the state of the service on the telephone The soft key Select the services which need more information to be entered Select Profile Follow Me...

Page 18: ... Press the Clear key to finish your call 2 8 2 2 To receive calls Press the Line 1 or the Line 2 key or any other key that indicates a call 2 8 2 3 To change from handsfree to handset Lift the handset 2 8 2 4 To change from handset to handsfree Press the Speaker key Replace the handset 2 8 2 5 To change from handsfree to headset Press the Headset key 2 8 2 6 To change from headset to handsfree Pre...

Page 19: ...r 2 8 4 2 To change from loudspeaking with handset to handset Press the Speaker key 2 8 4 3 To change from handset to loudspeaking with handset Press the Speaker key 2 8 4 4 To change from loudspeaking with handset to loudspeaking with headset Press the Headset key 2 8 4 5 To change from loudspeaking with headset to loudspeaking with handset Lift the handset 2 8 4 6 To clear the call Press the Cle...

Page 20: ...3 1553 ANF 901 54 Uen F5 2018 12 03 20 TELEPHONE INSTRUMENT DBC 223 2 9 2 RINGING SIGNALS The following types of ringing signals are described ...

Page 21: ... RINGING If the Mute key is pressed during idle or when ringing the tone ringer will not be acti vated for the subsequent call s The indication for the LED for Line 1 will be flashing at incoming call The silent ringing function will be active until you activate a function in the telephone for example lift the handset or press the key To indicate that the function is active the Mute LED is lit 2 9...

Page 22: ...ady in speech You have a call on the Line 1 key and a second call is signaled on the Line 2 key the Line 2 lamp flashes and a muted ringing signal is heard A second call can only be accepted when the function key Free on Second Line is acti vated on your telephone or the calling party has initiated a call waiting and your tele phone has category for receiving call waiting calls Two incoming calls ...

Page 23: ...soft key Absence Press the soft key Absence From the menu select Do not Disturb option Press the soft key Activate DND lamp is turned ON Using DND key Press the soft key NotDisturb or the DND key the DND lamp is turned ON if exists Using a procedure Lift the handset dial tone Dial 27 DND the lamp is turned ON Replace the handset Note For an additional line the DND lamp is not affected but the ADN ...

Page 24: ...y programmed automatic answer key 3 5 1 PERMANENTLY ACTIVE For the feature to be permanently active program the ring option with permanent imme diate connection with single tone burst on the line key 10 8 To program ringing options on page 103 3 5 2 ACTIVATED BY AUTOMATIC ANSWER KEY First you have to program the ring option with immediate speech connection with single tone burst controlled by func...

Page 25: ... you are in a colleague s room you can answer your call from the colleague s extension In the same way you can help out nearby colleagues by answering their calls if they happen to be out of their rooms To answer these calls you just pick up the nearest telephone and use the following procedure To pick up a call Lift the handset dial tone Dial the extension number busy tone Press the soft key Call...

Page 26: ...er 4 1 1 CALLED EXTENSION IS FREE AND ANSWERS Pass on your message to the extension 4 1 2 CALLED EXTENSION IS FREE BUT DOES NOT ANSWER New call Replace the handset and call later Automatic call back Dial 6 Replace the handset 4 2 4 Automatic call back on page 28 Paging Dial 7 Use paging if your exchange has this feature 4 1 3 CALLED EXTENSION IS BUSY New call Replace the handset and call later Aut...

Page 27: ...OMMON PBX OPERATOR ASSISTANT Lift the handset dial tone Dial the common PBX operator assistant number 4 2 2 INDIVIDUAL PBX OPERATOR ASSISTANT Use this to talk to a specific PBX operator Lift the handset dial tone Dial the individual directory number of the PBX operator assistant 4 2 3 TO MAKE AN EXTERNAL CALL 4 2 3 1 Normal external calls You can make an external call either by the usual dialing p...

Page 28: ...er line than the triple access line will be referred to the triple access Please note that when you return to your office by lifting and replacing the handset you will inform the system that you are present at your office While waiting for an answer to call back you can make and receive calls as usual 4 2 4 1 To order When you meet busy or no answer Press the soft key CallBack or the Call Back key...

Page 29: ...Call back from an additional line will recall you on your Line 1 4 2 5 2 To answer When a suitable external line becomes free you will be called back Answer in the normal way within 8 seconds otherwise the call back will be canceled After answer the dialed external number is automatically transmitted you may need to dial any remaining digit 4 2 5 3 To cancel a call back to external line Lift the h...

Page 30: ...ed to one telephone The authorization code cannot be changed by the user The common authorization code provides two different functions Locking unlocking of an extension When locked a lower common cate gory code or common service profile is used Authorization code dialing This enables the calling party to use other cate gories or service profiles than those the extension is programmed with Individ...

Page 31: ...n code locking unlocking Verification tone The extension will only be locked if the authorization code is valid the CIL code corre sponds to the extension s directory number and the extension is not locked yet by either common authorization code or individual authorization code Calls from a locked exten sion when no authorization code is given will use the default common service profile Calls from...

Page 32: ...rom the extension will lock the extension The procedure is Dial FC authorization code where FC is the function code for individual authorization code locking unlocking Verification tone is received The extension is only locked if the authorization code is valid and the extension is not locked yet by either common authorization code or individual authorization code Calls from a locked extension whe...

Page 33: ... answering the call the answering position or the PBX operator The answering position can always call the diverted extension and also transfer calls to the latter 4 5 DIAL BY NAME The Dial by name feature is used to make a call by entering a name This name must be found in the name list containing names and their assigned directory numbers for an internal extension or entity group number PBX opera...

Page 34: ...l 1 F1 Delete To delete the last displayed character to the left of the cursor F2 Space To enter a space F3 Find To search a name in the name list using the displayed characters as search string F4 Exit To go back to the previous menu Main menu Menu level 2 More than four soft keys are available through the more soft key option Before pressing more F1 Call To dial the number assigned to the select...

Page 35: ...S 4 5 2 1 Accessing the directory function The directory function is entered by pressing the soft key PhoneBook The directory function can be entered when the telephone is in idle state or when there is a parked call but when the directory function is already initiated it is only possible to setup a call by dialing the name If there is already an established call it is possible to park the call wi...

Page 36: ...ursor is blinking in the second row The way of entering the characters is pressing a key and releasing it pressing imme diately a second time to get the second character and a third time to get the third char acter assigned to the key After waiting for two seconds the selected character is changed to steady state and the blinking cursor is moved one position to the right The options Del and Space ...

Page 37: ... Correction of an entered character PERES is entered and it should be displayed as PEREZ so S character must be replaced by Z 1 Press F1 soft key once S character will be deleted 2 Enter Z character in the way explained in Example 1 4 5 2 3 Searching a name There exists a name list containing names and their assigned directory numbers Only the stored names in the list can be dialed The Directory f...

Page 38: ...g string precedes alphabetically the first name in the data base a list of the first entries in the data base will be displayed Only name and number of each entry will be displayed for the entries listed in the display see Example 5 To go back to the previous menu press F4 Exit EXAMPLES The following names are stored in the name list to be used by the Directory function This list is used for the d...

Page 39: ...ANF 901 54 Uen F5 2018 12 03 Example 2 Search for RODIN PAUL entering only the first letter of the name R and then press F3 Find Example 3 Search for FERRETTI CARLO and check that the auxiliary information Italy is displayed in the second row for DBC 203 213 ...

Page 40: ...for a name containing an additional character Ñ defined in the system The name is not stored in the name list As search result the name alphabetically preceding in Spanish the entered one will not be displayed The preceding name in this example is the last one in the name list because the additional character Ñ comes after the last standard English character The last entries in the data base are d...

Page 41: ...ghted when it is pressed Name number and auxiliary information will be shown on the display about the selected entry EXAMPLES Example Search for FERRETTI CARLO show the auxiliary information Italy and check it is displayed in the second or third row respectively for each kind of telephone After pressing Find and more soft keys When Details soft key is pressed name number and auxiliary information ...

Page 42: ...ter F and press F3 Find As the first name of the list beginning with F is FEIERTAG THORSTEN that name will be highlighted 2 To look for the next name beginning with F press F2 Down 3 As before press F2 Down to find the desired name Example 2 Scroll up through the list by pressing Up this is indicated by the scroll bar associated with the list ...

Page 43: ...mple 3 Scroll down through the list by pressing Down this is indicated by the scroll bar asso ciated with the list If the Down soft key is pressed when the last name in the list is highlighted the first names in the list will be displayed and the first one will be highlighted 4 5 2 6 Dialing a name Once the wanted name is found and displayed the call can be set up to the selected name by pressing ...

Page 44: ...e functionality or the NLOG key the indication LED blinking on the NLOG function key is cleared if there was any It is activated again if a new unanswered call is logged The access to the functionality through Missed soft key allows the user to see the missed logged calls list But in case of accessing through CallList soft key the options offered can be described as follows Unanswered List of unan...

Page 45: ...ns used to show the type of logged call Figure 8 Type of calls icons Inside the functionality the user can do several actions associated with the soft keys Example 1 The x Missed soft key is pressed when there is one or more not read unanswered calls stored in the NLOG The user moves through soft key Up Let the user go one element up in the list Down Let the user go one element down in the list Ca...

Page 46: ...3 1553 ANF 901 54 Uen F5 2018 12 03 46 OUTGOING CALLS ...

Page 47: ...n the NLOG In this example there is no call information stored at all in the selected list 4 6 2 SCROLL THROUGH THE CALL LOGGING INFORMATION When the NLOG is entered it is possible to browse through the logged calls one by one using the Up and Down soft keys If the last logged call is reached and Down is pressed again the first logged calls are displayed ...

Page 48: ...from Exit is pressed no action will be taken Example 1 The Down soft key is pressed when there are several logged calls in the NLOG to display In this example there are only two logged calls Example 2 The Up soft key is pressed when there are several logged calls in the NLOG to display In this example there are three logged calls ...

Page 49: ...pressing the Call soft key The NLOG handling will be temporarily suspended while the call lasts Once the call is finished it will be restored again and it will show first logged call in the current list When no calling number is being displayed that is when a default NLOG text string is displayed the pressing of the Call soft key will be ignored Example 1 The Call soft key is pressed when a valid ...

Page 50: ...oved from the NLOG and the next logged call information in the NLOG will be displayed If the end of the NLOG is reached or the last unanswered call information in the NLOG is deleted a default string is displayed When no calling number is being displayed that is when a default NLOG text string is displayed the pressing of the Delete soft key will be ignored Example 1 The Delete soft key is pressed...

Page 51: ...MIVOICE 4223 OFFICE DBC 223 FOR MIVOICE MX ONE 51 3 1553 ANF 901 54 Uen F5 2018 12 03 Example 3 The Delete soft key is pressed when the unique logged call information in the list is displayed ...

Page 52: ...n is displayed Example 2 4 7 NUMBER PRESENTATION RESTRICTION This function allows the user to restrict its name and number presentation per call on the B party display To order the restriction of the name and number presentation from your telephone Dial 42 and wait for dial tone Dial B number 4 8 SPEED DIALING A lot of time can be saved by programming frequently needed telephone numbers either in ...

Page 53: ...IDUAL SPEED DIALING NUMBERS Up to ten of your most important and frequently needed telephone numbers can be programmed on your telephone as individual abbreviated numbers from 0 9 10 Settings on page 99 for programming To use Lift the handset dial tone Dial Digit 4 8 3 DIAL BY FUNCTION KEY Any function key can be programmed with a telephone number and labelled with a name This means that when you ...

Page 54: ... programmed by the system administrator 5 1 1 TO REQUEST CALL WAITING INDICATION When meeting busy Press the soft key CallWaiting or the Call waiting key or dial 5 Wait for an answer Note If the busy extension ignores the call waiting indication you can initiate auto matic call back 5 1 2 TO ANSWER A CALL WAITING CALL Call Waiting is indicated as an incoming call on Line 2 key lamp flashes and a m...

Page 55: ...ey Press the soft key Conf Transf the Inquiry key or the Line 2 key Dial the second party s extension number inform about the conference Press the soft key Conference or the Conference key or dial 3 During the conference conference tone will be heard 5 2 2 TO ADD A NEW PARTY IN A CONFERENCE Press the soft key AddMember the Inquiry key or Line 1 or Line 2 Dial the new party s extension number infor...

Page 56: ...there are only two parties left When the conference leader leaves the conference the conference will continue and the first one to park the conference will be the new conference leader 5 3 CUSTOMER IDENTITY STORAGE USING FEATURE CODE This function allows a customer identity CID to be associated with an external caller by dialing a feature code when an external call is connected to the extension To...

Page 57: ...Intrusion or the Intrusion key or dial 4 If intrusion on the called extension is not allowed you will continue to receive busy tone Before the intrusion is performed a warning tone is sent to the parties in the ongoing call During the time the three parties are connected a warning tone will be heard Note The warning tone both before and during the intrusion can by categorization be disabled 5 6 IN...

Page 58: ...tion shown in the display while the call is connected The cost information in the display is contin uously updated during the connection if the exchange supports this function The following is an example of display information when the telephone is in speech with an external subscriber and the feature display of charging information is active 5 8 1 TO ACTIVATE DISPLAY OF CHARGING INFORMATION The f...

Page 59: ... parking in all telephones where the number is multiple repre sented when the line is multiple represented Replace the handset To readmit a call from your own telephone Press the line key where you have the call parked You have now speech connection with the original conversation partner lamp indicates busy on all telephones where your number is multiple represented when the line is multiple repre...

Page 60: ...as DTMF signals along the connected line This allows you when in speech mode to access other features such as conference calls and parking without having these on function keys If a call is parked when suffix dialing was active or if refer back is used when suffix dialing was active the feature is canceled when referring back to the originating party 5 12 TIMER The timer functions allow you to mea...

Page 61: ...me measurement F3 ShowDate Show date F4 Exit Exit the time measurement Example of displayed information if the timer function is activated while the telephone is idle The picture shows the display information for DBC 223 The clock time is 15 45 and 00 00 indicates the timer counter If the soft key Timer is pressed while the timer is already active and running but not displayed the elapsed time inf...

Page 62: ...set the time measurement Press the soft key Clear F2 The elapsed time information shown in the first row is reset and if the timer is running it starts counting from zero again The soft key functions are not affected 5 12 1 5 To change from time measurement to date Press the soft key ShowDate F3 If the timer is running it continues to run but the elapsed timer information is not shown in the first...

Page 63: ...fic information 5 12 2 AUTOMATIC TIMER The following functions are valid for both incoming and outgoing calls Note The soft keys F1 and F2 have no function for this feature 5 12 2 1 Timer start The timer automatically starts on entering into speech state without any user interac tion The timer is not affected by switching between calls inquiries and so on The following is the procedure to show the...

Page 64: ...timer is running it continues to run but the elapsed timer information is not shown in the first row Instead the display shows time and date in the first row The last row indicates a new set of soft keys available when the timer is still active but the elapsed time is not shown F3 ShowTimer Display the time measurement F4 Exit Exit the time measurement 5 12 2 4 To display the time measurement Pres...

Page 65: ...hat your triple access line is diverted 6 1 1 1 To order from your own telephone Using the soft key Absence Press the soft key Absence in idle state From the menu select Direct Diversion to NNNN NNNN is the diversion number Press Activate the diversion lamp turns ON Using the diversion key Press the Diversion key the diversion lamp turns ON Note If this is done during reception of dial tone the di...

Page 66: ... the handset dial tone Dial 21 own extension number dial tone Replace the handset 6 1 2 DIVERSION ON NO ANSWER If you are unable to accept calls you can have them diverted to a predefined individual answering position When your telephone is diverted you can still make calls from it as usual Diversion on no answer is performed after 3 signals that is about 14 seconds Different times are possible de...

Page 67: ... a predefined individual answering position When your telephone is diverted you can still make calls from it as usual To order Using the soft key Absence Press the soft key Absence From the menu select Div on busy to NNN Not active NNNN is the diversion number Press Activate Press the soft key Exit Using procedure Lift the handset dial tone Dial 212 special dial tone Replace the handset To cancel ...

Page 68: ...your own extension number special dial tone in the divertee position and the display on your own extension changes to Diversion to paging Replace the handset To cancel Lift the handset special dial tone of your own extension position Dial 218 dial tone and the diversion lamp turns OFF Replace the handset 6 1 6 DIVERSION TO EXTRA PAGING NUMBER USED BY VISITORS To order Lift the handset dial tone Di...

Page 69: ...ber of the answering position Press the soft key Enter diversion lamp turns ON Using a procedure Lift the handset dial tone Dial 21 the extension number of the answering position special dial tone and diversion lamp is turned ON Replace the handset Note For an additional line the diversion lamp is not affected 6 2 2 TO CANCEL FOLLOW ME FROM YOUR OWN TELEPHONE Using the soft key NoDiversion Press t...

Page 70: ...w answering position special dial tone Replace the handset 6 2 4 TO CANCEL FOLLOW ME FROM ANOTHER TELEPHONE Lift the handset dial tone Dial 21 own extension number dial tone Replace the handset 6 2 5 ORDERING FOLLOW ME REMOTELY With this feature you can order follow me of any extension number from any telephone The prerequisite is that all the involved telephones have the right service profile Fol...

Page 71: ...urns ON Using a procedure Lift the handset dial tone Dial 22 display message requesting a external number Dial route access code and external number the verification tone and the diver sion lamp is turned ON Replace the handset Note For an additional line the diversion lamp is not affected 6 3 2 TO CANCEL EXTERNAL FOLLOW ME Using the soft key NoDiversion Press the soft key NoDiversion the diversio...

Page 72: ...r which method is used the current active profile is shown in the display of your own telephone If no profile is active the display shows the normal idle state However if the Boss secretary service is initiated PN profile1 is reserved This results in limiting the number of PN profiles to four profiles 2 3 4 and 5 The Boss secretary service can be activated and deactivated by both the boss and secr...

Page 73: ...ion Press the Absence soft key Frame the Select Profile option from the absence list and press the soft key Select Frame the No profile option and press the soft key Select Check the numbers belonging to a profile Press the Absence soft key Frame the Select Profile option from the absence list and press the soft key Select Press the soft key more Frame the desired profile and press the soft key De...

Page 74: ...ne Press the PEN key which must not be active that is its LED must be off At activation the PEN key LED lights at the boss s and the secretaries telephones Activation from secretary telephone Press the PEN key which is associated with the boss directory number when it is not active that is its LED must be off On corresponding boss s and co secretaries tele phones the PEN key LED changes to on Deac...

Page 75: ... other answering service is used as an early answering position it might interrupt the searching so it is recommended to put it last in the search order Design the different profiles to fit your most used positions Make sure you use as few answering positions as possible for each profile Profile examples In office At home On travel Absent not reachable Consider to associate a name with the persona...

Page 76: ...ne or answering position Telephone number Ringing time seconds Busy choice 1 External 222222 20 2 Mobile 0706666666 25 3 Voice Mail 4 Search order Type of telephone or answering position Telephone number Ringing time seconds Busy choice 1 Desk 4521 10 Busy 2 Desk 4522 15 Busy 3 Desk 4523 10 Busy 4 Desk 4524 Search order Type of telephone or answering position Telephone number Ringing time seconds ...

Page 77: ...phone number Ringing time seconds Busy choice Search order Type of telephone or answering position Telephone number Ringing time seconds Busy choice 1 2 3 4 5 6 7 8 9 10 Search order Type of telephone or answering position Telephone number Ringing time seconds Busy choice 1 2 3 4 5 6 7 8 9 10 Search order Type of telephone or answering position Telephone number Ringing time seconds Busy choice 1 2...

Page 78: ...3 1553 ANF 901 54 Uen F5 2018 12 03 78 CALL FORWARDING 4 5 6 7 8 9 10 Search order Type of telephone or answering position Telephone number Ringing time seconds Busy choice ...

Page 79: ...W key that is ON and a call is initiated to the number that requested message waiting The lamp is turned OFF after answer 7 2 3 CHECKING THE PARTY THAT REQUESTED MANUAL MESSAGE WAITING Press the soft key Program all lamps turns OFF Press the MMW key the display indicates the number that requested message waiting Press the soft key Exit 7 2 4 ORDER MANUAL MESSAGE WAITING INDICATION To order manual ...

Page 80: ...3 1553 ANF 901 54 Uen F5 2018 12 03 80 MESSAGES Lift the handset dial tone Dial 31 Replace the handset ...

Page 81: ... GrpPickUp or dial 8 and answer the call 8 2 INTERNAL GROUP HUNTING An internal group hunting number is a common directory number for a group of exten sions triple access lines or additional lines Calls to the group will be indicated at a free extension in the group 8 2 1 TO ANSWER A GROUP CALL A group call is answered in the normal way 8 2 2 TO LEAVE A GROUP TEMPORARILY Group member can logoff fr...

Page 82: ...ure Using a procedure Lift the handset dial tone Dial 29 Group number special dial tone Replace the handset To re enter an internal group hunting group the follow me to your own extension number has to be canceled Using the soft key NoDiversion Press the soft key NoDiversion the diversion lamp is turned OFF Using the diversion key Press the Diversion key the diversion lamp is turned OFF Using a pr...

Page 83: ... extension category can be assigned either to a triple access line or to an additional line 8 3 1 TO ORDER GROUP DO NOT DISTURB An extension defined as master extension can activate group do not disturb by dialing the following procedure Lift the handset dial tone Dial 25 group number special dial tone Replace the handset 8 3 2 TO CANCEL GROUP DO NOT DISTURB An extension defined as master extensio...

Page 84: ...stored account code will then be overwritten 9 1 2 PROCEDURE 9 1 2 1 Predialing of account code Lift the handset Dial the procedure for account code FC account code where FC is the func tion code for using account code If provided dial tone is received Continue with the external number If the category check is negative in case of forced account code dialing the call is rejected After conversation ...

Page 85: ...ng else is stated with the exception that the additional line key has to be pressed after lifting the handset 9 2 6 MULTIPLE DIRECTORY DIVERSION AND DND This facility allows you to order and cancel the following features for all ADNs on the telephone without doing the procedure for each ADN When follow me direct diversion or message diversion is ordered or canceled from the ODN the diversion is al...

Page 86: ...allow you to make calls without any disturbances such as intrusion The feature is automatically canceled when the call is finished To order data privacy Lift the handset dial tone Dial 41 dial tone Dial the wanted number 9 6 DIRECT INDIALING Normally the exchange has a direct indialing possibility which enables external subscribers to call you directly without needing to go via the PBX operator 9 ...

Page 87: ...n when logged on to a DTS The display presents your name and the free seating extension number as follows 9 8 2 PROCEDURES 9 8 2 1 Activation The procedure used is 11 RAC FEN Note Free seating can also be activated from the Soft key LogOn RAC and FEN are requested and introduced sequentially Note When you make a log on request to a host telephone a congestion tone will be heard The display will sh...

Page 88: ...line is the direct hot line call 9 10 2 DELAYED HOT LINE An extension number triple access and additional number can be defined as a delayed hot line When the handset on the telephone is lifted or a line key is pressed a timer is started and if no digit is dialed before the timer expires the call is automati cally generated to a predefined extension position or external subscriber Otherwise the ca...

Page 89: ...e remains No notifications will be supplied as long as your telephone remains in the message diverted direct diversion or follow me state The message waiting facility is optional and is programmed into the PBX from a terminal When you terminate an ongoing message diversion any incoming messages to you will be printed out automatically on the printer connected to the interception computer Messages ...

Page 90: ...n tone replace handset Via an I O terminal it is possible to program the PBX so that the message diversion receives higher priority than direct diversion or follow me If this is not the case then for message diversion to function it will be necessary to cancel the ongoing follow me 9 11 3 TO CANCEL MESSAGE DIVERSION To cancel an ongoing message diversion you key a predetermined code on your tele p...

Page 91: ...s alternatively Key 230 extension number with ongoing follow me Await verification tone replace handset 9 11 4 TO ORDER DIVERSION You can have your incoming calls diverted to a message diversion position by using diversion facilities You can choose from the following types of diversion Diversion direct Diversion on no reply Diversion on busy The message diversion position first had to be programme...

Page 92: ...more than one system the key depression is valid for the system at the head of the queue In this manner on each key depression you obtain the function that is affiliated to the system associated with the key depression If you press the key when your system telephone is in the traffic mode that is not in the programming mode you can access the following functions 1 Presentation of text only in the ...

Page 93: ...leted 9 13 MALICIOUS CALL TRACING MCT This feature allows you before the call is disconnected to signal to the public switched telephone network PSTN that you have received a malicious call If the calling subscriber clears the call the external line can be held for a limited period of time during which you can invoke the feature This information is used by the PSTN to record information about the ...

Page 94: ...that has a key that represents another number can use that key to initiate a call by pressing the key All other telephones that have that number multiple represented will indicate that the number is busy by turning the corresponding lamp ON During this time the represented number will be out of use on the triple access line the Line 2 key and Inquiry key can be used for making calls but not for re...

Page 95: ...night service incoming external calls are transferred to any selected extension or group of extensions 9 15 1 NIGHT SERVICE COMMON All incoming calls are routed to one extension and calls are answered in the normal way 9 15 2 NIGHT SERVICE INDIVIDUAL One or more of the external lines in the exchange are routed to the designated exten sion and calls are answered in the normal way 9 15 3 NIGHT SERVI...

Page 96: ...ation in this context means the reason for diversion and the time date of the sought user s return Message diversion procedure is used to program an extension to divert to its answering position specifying absence information Message diversion can be ordered canceled from the place of origin from a secondary extension from the divertee position to which the extension has ongoing follow me or from ...

Page 97: ...nth day for example 1206 or day month for example 0612 The date format adopted is set by a parameter When the time of day or date is not to be stated key immediately after the code 9 16 4 2 To order using the Absence soft key Press Absence soft key Press Select soft key to select the absence reason option Press Select for the framed absence option If required enter estimated time date of return fo...

Page 98: ...he handset Key FC2 directory number of extension number with ongoing follow me code time You will now hear a special dial tone Replace the handset 9 17 PARALLEL RINGING If an extension part of parallel ringing list tries to activate deactivate any of the below features then the procedure is performed on the main directory number but not on itself Call diversion for non generic extension Do not dis...

Page 99: ...our own extension console The procedure to dial is as follows 08 L After dialing the procedure from an extension you will get a confirmation tone stated by a market dependent parameter and a message in the new selected language will be displayed stating that the operation has been successfully carried out If the selection of a new language has failed an erroneous tone stated by a market dependent ...

Page 100: ...BC 213 1 Extension 20320 is idle 2 Press the diversion key for extension 20320 The diversion information will be shown as 3 Extension 20320 dials 08 3 where 3 corresponds to the number of the Spanish language 08 is the function code for the choice of language As the operation is OK the text Operacionaceptada appears 4 Press the clear key for extension 20320 and the entire display information will ...

Page 101: ...al number redial 4 2 6 External number redial on page 29 Immediate speech connection in loudspeaking mode automatic answer 3 5 Immediate speech connection on page 24 Intrusion 5 5 Intrusion on page 57 Night service allows you to select a specific exchange line to your telephone during non office hours 9 15 Night service on page 95 To get an enhanced functionality that is LED indication and toggle ...

Page 102: ...ey the lamp turns ON Dial the number or feature code Press the selected key the lamp turns OFF Press the soft key Exit To verify Press the soft key Program The previous step is not needed if the functionality has been accessed before Press the selected key the lamp turns ON and the display shows the programmed number Press the soft key Exit To erase Press the soft key Program The previous step is ...

Page 103: ...bers can be extension numbers or external numbers 10 7 1 PROGRAMMING AN ABBREVIATED NUMBER Lift the handset dial tone Dial 51 digit 0 9 telephone number Replace the handset That is the system translates the digit into the telephone number 10 7 2 TO ALTER AN INDIVIDUAL ABBREVIATED NUMBER Use the same procedure as for programming individual numbers The existing number will be erased automatically 10...

Page 104: ...The telephone acknowledges with a ringing signal with a tone that corresponds to the pressed digit You may try different characters until you find a satisfactory one Press the soft key Exit 10 10 TO PROGRAM RINGING SIGNAL MELODY There is a possibility to change the normal ringing signal to melodies for all three different ringing signals internal external and call back The number of possible tones...

Page 105: ...tored Also 10 10 5 To save a melody on page 108 10 10 2 PROGRAMMING MODE To enter Press the soft key Program or the top function key The top function key lamp is turned on and the display shows Note The soft key and the Program edit delete information text are only available when firmware revision R3F or later is active for the telephone See Firmware indication to check the firmware revision 11 10...

Page 106: ...on page 113 10 10 4 CREATING A MELODY The telephone has the capability to handle a range of tones See the figure and table below to find out which notes and notations correspond to which key If the key is pressed and held down for a longer time than 0 5 second a long tone will be the result Shown with a capital letter for example D The sign shows that the tone has been raised one octave The tones ...

Page 107: ...e firmware revision 11 10 Firmware indication on page 113 Decreases or increases the pitch tone steps Press once to sharp twice to flat b and a third time to get back to normal must be pressed after the tone Press to insert a short pause Shown with a p in the display Press and hold to insert at long pause Shown with a P in the display Soft keys or Vol Placing the cursor within the melody Press and...

Page 108: ...three possibilities of checking the melody When a melody is activated in programming mode the stored melody is played If the loudspeaker key is pressed in programming mode the activated melody will be played In program mode it is also possible to scroll through the activated melody note by note with the soft keys and or the volume keys 10 10 8 EXAMPLE The example above the James Bond theme shows i...

Page 109: ...o position on the right side by pressing the three tabs under the edge of the front cover Use the Designation Card Manager CD ROM to make and print your own designations 11 3 CLEANING Wipe your telephone clean with a damp cloth If needed use water and a mild soap solution 11 4 WALL MOUNTING The telephone can be wall mounted without using a special console This can be used for instance in conferenc...

Page 110: ... calls by pressing a Line key so called Loudspeaker Preset Also when you dial the number without lifting the handset the call is automatically connected to the loudspeaker When you use a headset for your telephone you can change the setting to get calls connected to the headset instead so called Headset Preset Note Independently of the type of preset setting when you lift the handset the call is a...

Page 111: ...soft key PhoneSet Press the soft key PhoneSet From the menu select Headset Preset and press the soft key Select A tone signal is heard and the display shows Note The soft keys are only available when firmware revision R3F or later is active for the telephone See Firmware indication to check the firmware revision For earlier version the settings is automatically changed every time the Headset Prese...

Page 112: ...ring Level and press the soft key Select To enter by use of a key combination Press C 5 simultaneously for at least 1 second Press the Line 1 key key lamp is turned on A tone signal is heard and the display shows or Note The soft keys are only available when firmware revision R3F or later is active for the telephone See Firmware indication to check the firmware revision For earlier versions the Li...

Page 113: ...vision 11 10 Firmware indication on page 113 The display shows how the contrast is changed When the requested contrast is shown Press the soft key Save Exit or press to finish setting 11 9 EXTRA HANDSET The extra handset is used in parallel with the ordinary handset allowing another person to listen to an ongoing call The extra handset is connected to the handset outlet under the telephone It is p...

Page 114: ...elf test also the current firmware revision is displayed for some seconds To make a self test via the soft key PhoneSet Select the soft key PhoneSet From the menu select Local Test Mode and press the soft key Select To make a self test using a key combination Press the C and 4 simultaneously for at least 1 second A tone signal is heard all the key lamps will be turned on and for 5 seconds the disp...

Page 115: ...For improvement of the availability and service level of management executive secre tarial links can be set up This allows secretaries to supervise and intercept incoming calls to the executive and make inquiry calls as well Executive secretarial links are set up by your system administrator Also see extra facility description for BOSS SECRETARY 12 3 KEY SYSTEMS MULTIPLE REPRESENTATION In order to...

Page 116: ...EY PANEL UNIT DBY 419 01 AND OPTION UNIT DBY 420 01 To check or change the function after mounting of the DBY 420 01 to the DBC 223 telephone Entering via the soft key PhoneSet Press the soft key PhoneSet From the menu select Option Units Settings and press the soft key Select Entering using a key combination Press C and 1 simultaneously for 1 second A tone signal is heard and the display shows No...

Page 117: ... 4223 OFFICE DBC 223 FOR MIVOICE MX ONE 117 3 1553 ANF 901 54 Uen F5 2018 12 03 Repeatedly press the Line 2 key to set the requested function To Exit Press the soft key Exit or press to finish checking setting ...

Page 118: ...STOMER IDENTITY STORAGE 77 customer identity DATA PRIVACY 41 wanted number DISPLAY CONTRAST C 5 and then top function key Features Procedure DIVERSION Diversion to common answering position to order from your own telephone 21 to cancel from your own telephone 21 to order from the answering position 21 A number B number to cancel from the answering position 21 A number Diversion to individual answe...

Page 119: ... number North America 23 diverted extension number FIRMWARE INDICATION soft key PhoneSet and then Firmware FOLLOW ME to order from own extension 21 B number to cancel from own extension 21 to cancel from answering position 21 A number to order new follow me position 21 A number C number to order from another extension 21 extension number to divert number of follow me position to cancel from anothe...

Page 120: ...rt the group 24 PBX group number answering position to revert to the group 24 PBX group number INTRUSION 4 INTRUSION ON SPECIFIC EXTERNAL LINE to intrude 44 indvidual external line number LAST EXTERNAL NUMBER REDIAL MALICIOUS CALL TRACING to order Press the MCT key MANUAL MESSAGE WAITING to order 31 extension number to cancel 31 MELODY MODE C 7 NIGHT SERVICE Universal 8 Flexible to order 84 route ...

Page 121: ...E DBC 223 FOR MIVOICE MX ONE 121 3 1553 ANF 901 54 Uen F5 2018 12 03 15 LIST OF SPEED DIALING NUMBERS Individual Common Abbr No Complete translated number Name 1 2 3 4 5 6 7 8 9 0 Abbr No Complete translated number Name ...

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Summary of Contents for DBC 223

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Mitel DBC 223, Directions For Use Manual, Page: 22 / 121

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Summary of Contents for DBC 223

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