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Mitel 6869i, User Manual

The Mitel 6869i is a cutting-edge communication device designed for businesses. This IP phone boasts advanced features and superior audio quality. To get started, simply head to our website and download the free Installation Manual. Enhance your communication experience with the Mitel 6869i, available exclusively at manualshive.com.

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Managing Calls

183

•

No Answer: Forwards incoming calls to a specified number if the call has not been 
answered for the specified number of rings.

4.

If configuring a forwarding number for the No Answer state, navigate to the 

No. Rings 

field 

and press the 

3

 or 

4

 navigation keys to change the desired number of rings.

5.

Using the 

2

 

navigation key, move to the 

On

 checkbox beside the respective Call Forward 

mode and press the 

 button to enable the Call Forward mode.

6.

Press the 

Save 

softkey to save your changes.

Notes: 

1.

Pressing the 

2

 navigation key moves the selection to the next field/checkbox.

2.

If All and Busy and No Answer are all enabled (and/or if the account has DND 

enabled), the All settings take precedence over Busy and No Answer.

3.

Pressing the 

CopyToAll

 key copies the call forward number of the Call Forward 

mode in focus to every Call Forward mode of that account. For example, if you 
have the cursor pointing at the All state and has a call forward phone number 
configured, pressing the 

CopytoAll 

key assigns the same phone number to the 

Busy and No Answer states as well.

Summary of Contents for 6869i

Page 1: ...Mitel 6869i SIP Phone 41 001554 00 REV01 RELEASE 4 0 0 SP1 USER GUIDE ...

Page 2: ...this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel is a trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks of their ...

Page 3: ...late or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject t...

Page 4: ...gging in and Starting the Phone 12 UI Overview 16 UI Navigation 22 Methods of Customizing Your Phone 24 Phone Options via the IP Phone UI 24 Phone Options via the Mitel Web UI 26 Phone Status 30 Phone Status via IP Phone UI 30 Finding Your Phone s IP Address 32 Phone Status via the Mitel Web UI 33 Customizing Your Phone 35 Language 35 Time and Date 45 Directory 51 Credentials 54 Call Forward 55 Lo...

Page 5: ...c Call Distribution ACD Key for Sylantro Call Managers 96 XML Key 100 Flash Key 102 Sprecode Key 103 Park Pickup Keys 105 Last Call Return Key 108 Call Forward Key 109 BLF Xfer 110 Speed Dial Xfer 112 Speed Dial Conf 114 Directory Key 116 Callers List Key 117 Redial Key 119 Conference Key 121 Transfer Key 122 Intercom Key 123 Phone Lock Key 124 Paging Key 125 Discreet Ringing Key 127 Empty Key 128...

Page 6: ...164 DND and Call Forward 171 Additional Features 184 Display DTMF Digits 184 Play Call Waiting Tone 185 Stuttered Dial Tone 186 XML Beep Support 187 Status Scroll Delay 188 Switch UI Focus to Ringing Line 189 Call Hold Reminder During Active Calls 190 Call Hold Reminder on single hold 191 Call Waiting Tone Period 192 Preferred Line and Preferred Line Timeout 193 Goodbye Key Cancels Incoming Calls ...

Page 7: ...e 219 Why is my handset not working 219 How do I find the IP address of my phone 220 Why does my phone display the No Service message 220 How do I change my user password 220 Why does my phone display Bad Encrypted Config 220 How do I restart the IP phone 220 How do I lock my phone 220 Limited Warranty 221 Exclusions 221 Warranty Repair Services 221 After Warranty Service 221 Limited Warranty Aust...

Page 8: ...m Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations Administrators should refer to the Mitel SIP IP Phones Administrator Guide DOCUMENTATION Mitel 6869i SIP IP Phone Quick Reference Guide Contains call handling instructions an overview of the User Interface UI and details on UI navigation as well as infor...

Page 9: ...AN 1000 Mbps recommended Category 5 5e straight through cabling Category 6 straight through cabling required for optimum Gigabit Ethernet performance Power source For Ethernet networks that supply inline power to the phone IEEE 802 3af use an Ethernet cable to connect from the phone directly to the network for power no 48V AC power adapter required if using Power over Ethernet PoE For Ethernet net...

Page 10: ...can help you make and manage your calls and caller information 6869i Handset Callers List Key High Quality Speakerphone Redial Key Message Waiting Lamp Line Call Appearance Keys Goodbye Key Speaker Headset Key Hold Key Navigation Select Keys Options Key Presence Key Mute Key Programmable Softkeys Volume Control Context Sensitive Softkeys Keypad TFT LCD Screen ...

Page 11: ...e Key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute For more information see Mute on page 137 Volume Controls Adjusts the volume for the handset ringer and handsfree speakerphone Callers List Key Accesses a list of the last 200 calls received For more information see Callers List on page 164 Redial Key Accesses a list of the las...

Page 12: ...ide more detailed information about the selected contact For more information see Presence Key on page 77 Top Softkeys 12 programmable keys that allow you to easily perform up to 44 specific functions and access enhanced services provided by third parties e g XML applications For more information see Configuring Softkeys on page 79 Bottom Softkeys 5 programmable keys that support up to 24 function...

Page 13: ... 85 Press the keys associated with a called Interactive Voice Response IVR system DIALPAD KEY DESCRIPTION 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses 4 GHI Dials 4...

Page 14: ...ior and start up screens you may see when the phone is first plugged in or when it is restarted PLUGGING IN AND STARTING THE PHONE The 6869i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens ...

Page 15: ...e phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods WARNING DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION INFORMATION ...

Page 16: ...r Guide 14 If language packs were loaded to your phone by your System Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Home screen ...

Page 17: ...ne should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen However if changes have been made to your phone s network settings you may need to restart your phone Check with your System or Network Administrator for assistance For more information about connecting your phone see the Mitel 6869i IP Phone Installation Guide Note If the phone display...

Page 18: ...t screen displayed when the phone is in an idle state Phone Line Status Indicators and Messages There are icons that display on the phone to indicate the status of the phone and or the status of the line These icons display on the upper right corner of the Home screen Note Your System Administrator should have configured your SIP screen name line number and any other administrative features requir...

Page 19: ...reen only if you have new messages waiting The number in the red circle indicates how many new messages you have To access your voicemail messages use the star codes for your system if a voicemail softkey has not been configured on your phone For more information on your system s star codes please refer to the documentation for the voicemail system you are using Do Not Disturb The Do Not Disturb D...

Page 20: ...y dots is also displayed at the bottom right of the screen if you have configured more softkeys than can be displayed at one time These dots indicate the number of softkey pages and its relative position Off Hook and Dialing Screen When you pickup the handset on the Home screen the screen displays as follows This screen displays the Dial key at the bottom This key is context sensitive and cannot b...

Page 21: ...se with a call on hold a Pickup key is available allowing you to pick up the call on hold on the respective line The following table identifies and describes the line usage indicators on the Line Selection screen INDICATOR ICON DESCRIPTION N A No icon denotes that no calls are associated with the line and the line is available to be used A number denotes how many call appearances are being utilize...

Page 22: ...s the call status and call feature indicators on the Detailed View Call screen INDICATOR ICON DESCRIPTION Call Status Indicators N A No icon denotes that the call is connected and in progress Indicates the call is on hold Indicates the call is an incoming call Indicates the call is an outgoing call Indicates the party is a conference call participant The direction of the arrow denotes where the ot...

Page 23: ...the Multi View Call screen INDICATOR ICON DESCRIPTION Call Status Indicators N A No icon denotes that the call is connected and in progress Indicates the call is on hold Indicates the call is an incoming call Indicates the call is an outgoing call Indicates the party is a conference call participant The direction of the arrow if applicable denotes where the other conference call participant is in ...

Page 24: ...ey The 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and scroll through the different lines calls on the respective screen Pressing the center button selects sets options and performs various actions such as dialing out when in the DIrectory Callers and Redial Lists Navigation Keys Select Button ...

Page 25: ...t least one call is in a ringing or connected state Moreover the Multi View Call screen is only accessible when more than one call is a ringing or connected state Home Screen Line Selection Screen Multi View Call Screen Detailed View Call Screen Press Right Press Left Press Right Press Left Press Right Press Left Press Up Press Down Press Up Press Down Press Up Press Down Press Right Press Left Pr...

Page 26: ... the key and accessing the IP phone UI These options allow you to customize the following phone settings ICON OPTION Status Language Time and Date Settings Time Zone Set Date and Time Directory Settings available only if external directory sources are configured by your Administrator External Sources available only if external directory sources are configured by your Administrator Credentials avai...

Page 27: ... phone if the simplified Options List is applied Ring Tones Tone Set Display Dialing Live Dialpad Speed Dial Edit Restart Note The Advanced options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator ICON OPTION Status Call Forward Lock Audio Audio Mode Headset Ring Tones Tone Set Display Restart ICO...

Page 28: ...changes 6 Press the button or the Quit softkey at any time to exit without saving changes PHONE OPTIONS VIA THE MITEL WEB UI In addition to the IP phone UI options you can customize options on the IP phone using the Mitel Web UI In order to access your phone using the Mitel Web UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 3...

Page 29: ...field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click OK The Status window displays for the IP phone you are accessing 3 You can logout of the Mitel Web UI at any time by clicking Log Off MITEL WEB UI Note For a user the default username is user and the password field is left blank ...

Page 30: ...tkeys with functions identified in the list below Available functions for softkeys Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad dialpad for speed dialing purposes Expansion Module Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to th...

Page 31: ...ng Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to configure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and per line basis Time and Date Settings Language Settings Account Configuration Allows you to configure DND and Call Forward by account You can have multiple accounts on the 6869i Custom Ringtones Allows y...

Page 32: ...are information including platform firmware version and boot version Network status including your phone s IP MAC address and LAN PC port information Storage information including how many records are stored in your Local Directory Callers and Redial lists Error messages from the last reboot or startup Copyright information 1 Press on the phone to enter the Options List 2 Press the button to enter...

Page 33: ...in the Storage menu is in reference to the Local Directory 2 If the Callers List or Redial List is full the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored ...

Page 34: ...ne in the browser to open the Mitel Web UI Use the following procedure to find your phone s IP address 1 Press to enter the Options List 2 Press the button to enter the Status menu Notes 1 Press the Copyright softkey to view copyright information 2 The Status menu may also contain a section called Accessory Info This section details the firmware versions of all the accessories attached to your pho...

Page 35: ...el Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter 2 In the Username Password window enter your username and password and click OK The Status window displays for the IP phone you are accessing This Status window displays the status of your phone which includes the following information MITEL WEB UI Note The default username is user an...

Page 36: ...n accounts that HAVE been registered with the SIP proxy server Example Line SIP Account Status Backup Registrar Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Line SIP Account Status Backup Re...

Page 37: ... can have the IP phone UI and the Mitel Web UI display in a specific language as required When you set the language to use all of the display screens menus services options configuration parameters etc display in that language The IP phones support the following languages English Czech Catalan Valencian Welsh German Danish Spanish Mexican Spanish Euskera Finnish French Galego Canadian French Hunga...

Page 38: ...se the 5 and 2 keys to scroll through and choose the desired screen language 5 Press the Save softkey to save your changes The change is dynamic When you exit the Options List the phone will display all menu items in the language you selected Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone IP PHONE U...

Page 39: ...cter information into the IP phone UI can be done using the dialpad on the phone You can configure the Input Language feature using the Mitel Web UI or the IP phone UI The following tables identify the language characters that you can use to enter text and characters on the 6869i MITEL WEB UI Note All languages may not be available for selection The available languages are dependant on the languag...

Page 40: ...ERS 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ 3 DEF3ÉÈÊË def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6ÑÓÒÔÖ mno6ñóòôö 7 PQRS7 pqrs7 8 TUV8 tuv8úùûü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 41: ...Ç abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 42: ...1 _ 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 43: ...eëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÅÄÆÀ abc2åäæà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÖØ mno6öø 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 44: ...the Input Language option 4 With Input Language highlighted press the 4 key to move to selection column Use the 5 and 2 keys to scroll through and choose the desired input language Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Nordic 5 Press the Save softkey to save your changes The change is dynamic The phone ...

Page 45: ...the Mitel Web UI and IP phone UI Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Nordic 3 Click Save Settings The change is dynamic The phone and the Mitel Web UI allow you to enter text and characters in the language you selected MITEL WEB UI Note All languages may not be available for selection The available in...

Page 46: ...9i includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputting in the IP phone UI and the Mitel Web UI UTF 8 is also compatible with XML encoding on the IP phones The following table illustrates the Latin 2 character set used on the 6869i IP phone ...

Page 47: ...e UI 1 Press on the phone to enter the Options List 2 Navigate to the Time and Date Settings option and press the button or Select softkey 3 With Time Format highlighted press the 4 key to move to selection column 4 Use the 5 and 2 keys to scroll through and choose the desired time format Valid values are 12 Hour and 24 Hour the default is 12 Hour Note All time and date settings can be configured ...

Page 48: ...nd choose the desired daylight savings setting Valid values are Off 30 min summertime 1h summertime Automatic default 8 Press the 3 key to move to back to the options column and press the 2 key to highlight Date Format 9 With Date Format highlighted press the 4 key to move to selection column 10 Use the 5 and 2 keys to scroll through and choose the desired date format Valid values are WWW MMM DD d...

Page 49: ...hrough and highlight the desired region Valid values are America Asia Atlantic Australia Europe Pacific Others 4 With the desired region highlighted press the 4 key to move to selection column 5 Use the 5 and 2 keys to scroll through and choose the time zone that applies to your area The default time zone is US Eastern 6 Press the Save softkey to save your changes Note The time and date formats yo...

Page 50: ...e time and date using a time server ensure there is a check mark in the box corresponding to the Use Network Time setting If there is no checkmark press the button to enable the Use Network Time setting a Press the 2 key to highlight Time Server 1 Time Server 2 or Time Server 3 b Using the keys on the dialpad enter an IP address or domain name for the time server Use the Backspace key to move back...

Page 51: ... you can set the date and time manually Configuring Time and Date Settings Using the Mitel Web UI 1 Click on Basic Settings Preferences Time and Date Setting 2 In the Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format MITEL WEB UI Note The time format you configure is applicable to the phone s Home screen as well as...

Page 52: ...P Time Servers field enable the setting by checking the box or disable the setting by unchecking the box default is enabled 5 In the Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers 6 Click Save Settings Note The date format you configure is applicable to the phone s Home screen as well as the Call...

Page 53: ...irectory External Sources options menu SETTINGS Configuring Directory Display and Sorting Options Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Navigate to the Directory Settings option and press the button or Select softkey 3 With Display Name Order highlighted press the 4 key to move to selection column 4 Use the 5 and 2 keys to and choose the desired display name order ...

Page 54: ...ior of the phone is to simply wake up if the phone is dimmed or displaying the screensaver Users have the option to enable the Live Keyboard feature which in addition to waking up the phone if applicable will launch the Directory search function in such scenarios 1 Press on the phone to enter the Options List 2 Navigate to the Directory Settings option and press the button or Select softkey 3 Use ...

Page 55: ...le or disable each one as per your preference 4 Press the 5 key to navigate to the Enable Disable tab and press the 4 key to switch to the Labels tab 5 Use the 2 and 5 keys to navigate through the list of Directory source labels and using the dialpad keys enter in a name for the respective directory folders 6 Press the Save softkey to save your changes Note Menu available only if external Director...

Page 56: ... enter the Options List 2 Navigate to the Credentials option and press the button or Select softkey 3 Use the 3 and 4 keys to navigate to the desired feature tab e g LDAP Microsoft Ex change BroadSoft XSI 4 Press the 2 key to highlight the Username field and using the dialpad keys enter in the username applicable to the Directory source 5 Press the 2 key to highlight the Password field and using t...

Page 57: ...Repeat Step 8 for all features you want to test 10 Press the Test softkey to begin testing A green will appear if there are no issues with the authentication connection to the external source A red will appear if issues are found If there are issues with your connection please check your username and password for any errors 11 Press the Save softkey to save your changes CALL FORWARD Note For Call ...

Page 58: ... new user password 5 In the Re enter Password field re enter the new user password 6 Press the Save softkey to save your changes A Password Changed confirmation message displays on the screen PHONE LOCK You can lock your phone to prevent the phone from being used or configured You can lock the phone using the IP phone UI Mitel Web UI or by configuring a Lock softkey on your phone For more informat...

Page 59: ...cked and lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on Unlocking the Phone Using the IP Phone UI 1 Press on the phone to enter the Options List or press a configured Unlock softkey 2 At the Enter Unlock Password prompt enter your user password and press the Enter softkey or button Note Alternatively if configured you can lock the phone by simply ...

Page 60: ...USING THE MITEL WEB UI Setting a User Password 1 Click on Operation User Password 2 In the Current Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click Save Settings MITEL WEB UI Note By default the user name is user all lowercase and the password field is left blank ...

Page 61: ...Operation Phone Lock 2 In the Reset User Password field click Reset The following screen displays 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click Save Settings Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters ...

Page 62: ...Phone Lock To Lock the Phone 2 In the Lock the Phone field click Lock The message Phone is locked and lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on Unlocking the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click Unlock MITEL WEB UI ...

Page 63: ...ng the button on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls ar...

Page 64: ...to set the volume level for the headset microphone and also allows you to enable disable DHSG Configuring Headset Mic Volume and DHSG Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Navigate to the Audio Headset option and press the button or Select softkey 3 With Headset Mic Vol highlighted press the 4 key to move to selection column 4 Use the 5 and 2 keys to scroll through...

Page 65: ...ult DHSG is ON 8 Press the Save softkey to save your changes RING TONES AND TONE SETS There are several distinct ring tones a user can select to set on the IP phones In addition to the 15 pre installed ringtones custom ring tones can be manually installed through the Web UI and selected for use if enabled by your Administrator You can enable disable these ring tones on a global or per line basis T...

Page 66: ... Australia Brazil Canada Europe generic tones France Germany Italy Italy2 Malaysia Mexico Russia Slovakia UK US Default CONFIGURATION METHOD VALID VALUES DEFAULT VALUE IP Phone UI Global Tone 1 to 15 Silent Custom Ring Tone 1 to 8 if available Global Setting Tone 1 Mitel Web UI Global Tone 1 to 15 Silent Custom Ring Tone 1 to 8 if available Global Setting Tone 1 Lines 1 to 24 Per Line Setting Glob...

Page 67: ...alling a custom ring tone can be performed using the Mitel Web UI only Configuring Ring Tones Using the IP Phone UI Global configuration only 1 Press on the phone to enter the Options List 2 Navigate to the Audio Ring Tones option and press the button or Select softkey 3 Use the 5 and 2 keys to scroll through and choose the desired ring tone Tone 1 through Tone 15 Silent or any custom ring tones i...

Page 68: ...he Audio Tone Sets option and press the button or Select softkey 3 Use the 5 and 2 keys to scroll through and choose the desired tone set Valid values are Australia Brazil Canada Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK US default 4 Press the Save softkey to save your changes The tone set you select is immediately applied to the IP phone IP PHONE UI ...

Page 69: ... select a country from the Tone Set field Valid values are Australia Brazil Canada Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK US default 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone MITEL WEB UI Note See the Ring Tones on page 64 for valid values ...

Page 70: ...rowse button 4 Press the Upload button to upload the file to the phone 5 Repeat Steps 2 to 4 to upload additional WAV files to the phone Note See the Ring Tones on page 64 for valid values Notes 1 Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator 2 Ringtones must be in wav format The IP phones support the following WAV file specifications G 711 μ ...

Page 71: ... mode provides users with a larger date and time and displays the screen name if configured beside the line number in the top status bar The secondary home screen mode displays both screen name and screen name 2 if configured and are displayed above the smaller repositioned date and time The Screen Saver Timer option allows you to configure the amount of time in seconds the phone must be idle befo...

Page 72: ...seconds Default is 1800 30 minutes 6 Press the Save softkey to save your changes BRIGHTNESS SETTINGS The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display Use this option to set the preference of brightness level The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before turning t...

Page 73: ...elect softkey 3 Press the 2 key twice to highlight Brightness Level 4 Use the 3 and 4 navigation buttons to increase or decrease the intensity of brightness on the LCD 5 Press the 2 key to highlight Brightness Timer 6 Enter a value in seconds using the dialpad keys You can set the timer from 1 to 7200 seconds Default is 600 10 minutes 7 Press the Save softkey to save your changes IP PHONE UI ...

Page 74: ...he initiates a call to that number You can enable disable the live dialpad using the IP phone UI only Enabling Disabling Live Dialpad Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Navigate to the Dialing Live Dialpad option and press the button or Select softkey 3 Use the 5 and 2 keys to scroll through and enable On or disable Off the live dialpad feature 4 Press the Save ...

Page 75: ...ESTARTING YOUR PHONE USING THE IP PHONE UI 1 Press the button on the phone to enter the Options List 2 Navigate to the Restart option and press the button or Select softkey 3 When the prompt Restart Phone appears press the Restart softkey or navigate to the Yes button and press the button If you do not wish to restart your phone press Cancel or No Restarting Your Phone Using the Mitel Web UI 1 Cli...

Page 76: ...cy services Once you specify the emergency number s on the phone you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services You can set the emergency dial plan using the Mitel Web UI only The following table describes the default emergency numbers on the IP phones Note Contact your local phone service provider for available emerge...

Page 77: ...2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click Save Settings to save the emergency dial plan to your phone MITEL WEB UI ...

Page 78: ... that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the 5 and 2 navigation keys to scroll up and down to view information for the different calls The display shows which line the call information is referring to L1 L2 L3 L4 etc picture ID and Caller ID information name and number if available the call statu...

Page 79: ...h provide detailed information about a respective Busy Lamp Field BLF or Speed Dial contact When you press the key you are able to view the contact s BLF details if a BLF key is selected Picture ID if applicable as well as all the phone numbers of the contact saved in your phone s memory Presence Key ...

Page 80: ...n will be displayed 3 Press the button to place a call using the contact s default phone number If you would like to place a call to a different phone number attached to the contact if applicable highlight the desired phone number using the 5 and 2 navigation keys and press the key 4 Press or the Quit softkey at any time to exit IP PHONE UI Note To switch to another contact simply press the desire...

Page 81: ...odules are attached to the phone you can configure up to an additional 84 softkeys on each M685i Expansion Module 3 The 6869i IP phone allows up to 3 expansion modules on each phone For more information about expansion modules see Model M680i and M685i Expansion Modules on page 217 KEY FUNCTION DESCRIPTION None Indicates the key has no function assigned Line Indicates the key is configured for lin...

Page 82: ...transfer calls programmable on the top softkeys only Speed Dial Xfer Indicates the key is configured as a simplified speed dial key and a transfer key You can use this key to perform speed dial functions as well as use it as a transfer key to transfer calls Speed Dial Conf Indicates the key is configured as a speed dial key and a conference key You can use this key to speed dial from within a conf...

Page 83: ...ll return and voicemail must first be configured on your PBX in order to work on your phone See your System Administrator for more information STATE DESCRIPTION Idle The phone is not being used Connected The current line is in an active call or the call is on hold Incoming The phone is ringing Outgoing The user is dialing a number or the far end is ringing Busy The current line is busy because the...

Page 84: ...top softkey 12 as the following Type Speed Dial Label Home Value 3456 after saving the settings the Home label actually appears in position 1 of the LCD A softkey function of None does not display on the Home screen at all The following figures illustrate the above scenario i e the configuration of top softkey 12 and how it is displayed on the phone Callers List Idle Connected Incoming Outgoing Bu...

Page 85: ...Configuring Softkeys 83 Mitel Web UI Configuration Corresponding 6869i Display Note Contact your System Administrator for other softkey display behavior options ...

Page 86: ...ftkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the top keys 3 In the Type field select Line to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Line field select a line to apply to this key Valid values are 3 through 24 Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Lin...

Page 87: ...can use this feature for numbers that contain long prefixes For example if you had the following speed dial configuration in the Mitel Web UI Key 1 Type Speed Dial Label Europe Office Value 1234567 Line 2 Then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone n...

Page 88: ...ens to dial the number after you press the respective Speed Dial key By default the phone uses Line 1 for the Speed Dial key If you want to use a different line press the 3 or 4 keys to select another line 5 Press the Save softkey to save the speed dial information to the key you selected IP PHONE UI Note You can press the Cancel softkey at any time during the speed dial programming to cancel and ...

Page 89: ...Number field if applicable and enter a number for the key using the dialpad keys 6 Press the 2 key to move to the Line field and select a line to apply to the key This is the line that the phone opens to dial the number after you press the respective Speed Dial key By default the phone uses Line 1 for the Speed Dial key If you want to use a different line press the 3 or 4 keys to select another li...

Page 90: ...prefix you must enter the character at the end of the prefix number for example 123456 6 In the Line field select a line to apply to this key Valid values are 1 through 24 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 M680i or Key 84 M685i 9 In the Type field select Speed Dial to apply to ...

Page 91: ...24 3 In the input box enter the phone number extension or speed dial prefix to apply to this digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 24 5 Click Save Settings MITEL WEB UI ...

Page 92: ...ne that has DND configured is affected For more information about DND and DND modes see DND Configuration on page 171 CONFIGURING A DND KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Do Not Disturb t...

Page 93: ... worker is on a call or when the co worker picks up his phone to make a call the BLF softkey on the Supervisor s phone turns red indicating that the worker s phone is in use and busy Additionally the corresponding softkey LED illuminates to match the monitored user s state either off idle or solid busy Notes 1 BLF functionality can only be programmed on the top softkeys 2 BLF feature availability ...

Page 94: ...ield enter a label to apply to this key 5 In the Value field enter the phone number or extension you want to monitor 6 In the Line field select a line for which to apply this key Valid values are global 1 through 24 Expansion Module Keys 7 Select from Key 1 through Key 16 M680i or Key 84 M685i 8 In the Value field enter the phone number or extension you want to monitor 9 In the Line field select a...

Page 95: ... on an active call or is attempting to make a call the corresponding softkey turns red Additionally the corresponding softkey LED illuminates to match the monitored user s state either off idle flashing ringing or solid busy Notes 1 BLF List functionality can only be programmed on the top softkeys 2 For use with the BroadSoft BroadWorks Release 13 or higher platform only Your System Administrator ...

Page 96: ... on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys 3 In the Type field select BLF List BroadSoft BroadWorks 4 In the Line field select a line number that is actively registered to the appropriate SIP proxy you are using Valid values are global 1 through 24 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey 6 ...

Page 97: ...al 1 through 24 9 In the BLF List URI field enter the name of the BLF list defined on the BroadSoft Broad Works Busy Lamp field page for your particular user For example sip 9 192 168 104 13 10 Click Save Settings Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URI field instead Note Contact your System Administrator for the BLF List URI ...

Page 98: ...key indicates your current ACD status turning from red logged out to yellow logged in but unavailable to green logged in and available and the corresponding LED also changes as per the table below When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates its database with this new information and no longer distributes ca...

Page 99: ...p keys 3 In the Type field select Auto call distribution 4 In the Label field enter a label to apply to this ACD key 5 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 24 Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 24 8 ...

Page 100: ...rver 4 To allow your phone to be available in the queue press the Avail softkey The following screen displays If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone You must manually change the state to Available in order to start receiving calls 5 To temporarily stop receiving calls press the press the Unavail softkey If you a...

Page 101: ...o manually switch the IP phone state back to Available or The availability timer for your IP phone expires This only occurs if your Administrator has configured an auto availability timer on your IP phone Contact your System Ad ministrator for more information 6 To logout of the queue press the Log Out softkey The server no longer distributes phone calls to your IP phone ...

Page 102: ...L applications from the IP phone UI via an XML softkey Using the Mitel Web UI you can configure a key to access XML applications Under Operations Softkeys and XML or Operations Expansion Module you can assign a key the type XML CONFIGURING AN XML KEY USING THE MITEL WEB UI Y 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 o...

Page 103: ...ccess the XML applications the customized service is ready for you to use 1 Press the XML softkey on the 6869i phone An XML screen displays 2 Use the 5 and 2 to scroll through the customized features 3 For menu and directory services select a service to display the information for that cus tomized service Message services display to the screen after pressing the respective key For user input servi...

Page 104: ... is not on hold CONFIGURING A FLASH KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Flash 4 In the Label field enter a label to display on the phone for the key Expansion Module Keys 5 Select from Key...

Page 105: ...B UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Sprecode 4 In the Label field enter a label to display on the IP phone for this key 5 In the Value field enter the appropriate value for accessing specific services from the ...

Page 106: ...elease 4 0 0 SP1 User Guide 104 9 In the Value field enter the appropriate value for accessing specific services from the server 10 Click Save Settings Note For values to enter in this field contact your System Administrator ...

Page 107: ...an configure the Park and Pickup keys for any line using the configuration files or the Mitel Web UI Users can make changes to customize the label of the Park and Pickup keys using the Web UI CONFIGURING PARK PICKUP KEYS USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Ke...

Page 108: ...5i 13 In the Type field select Park 14 In the Value field enter the appropriate value for accessing specific services from the server 15 Select from Key 1 through Key 16 M680i or Key 84 M685i 16 In the Type field select Pickup 17 In the Value field enter the appropriate value for accessing specific services from the server 18 Click Save Settings 19 Click on Reset then click Restart to restart the ...

Page 109: ...using the next procedure and press the Park key again to retry Step 2 Picking Up a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call IP PHONE UI Asterisk Server announces the extension number where the call has been parked Once the call is parked press...

Page 110: ... routes the call to the last caller CONFIGURING A LAST CALL RETURN KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Last Call Return 4 In the Line field select the line you want to apply to this key Va...

Page 111: ... Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Configuration on page 176 CONFIGURING A CALL FORWARD KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In th...

Page 112: ... Calls When the focused line is in the connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When the focused ...

Page 113: ...fer calls to for example 3500 5 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 24 Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select BLF Xfer 8 In the Value field enter the monitored extension or the extension to transfer calls to for example 3500 9 In the Line field select t...

Page 114: ...n the phone is connected to a call pressing the Speed Dial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again Speed Dial Xfer and Call Forward When the phone is in the ringing state pressing the Speed Dial Xfer key forwards the call to the predefin...

Page 115: ...e global 1 through 24 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 M680i or Key 84 M685i 9 In the Type field select Speed Dial Xfer 10 In the Value field enter the speed dial extension or the extension to transfer calls to for example 3600 11 In the Line field select the line for which yo...

Page 116: ...le on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speed dial if required CONFIGURING A SPEED DIAL CONF KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on ...

Page 117: ...you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 M680i or Key 84 M685i 9 In the Type field select Speed Dial Conf 10 In the Value field enter the speed dial extension or the extension to add to the conference for example 3600 11 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 24 12 Click S...

Page 118: ...e Mitel Web UI CONFIGURING A DIRECTORY KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Directory 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck d...

Page 119: ... UI you can assign the Callers List key to any key on the top or bottom keys on the phone The Callers List is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Note For more information about the Callers List see Callers List on page 164 Callers List Key ...

Page 120: ...Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Callers List 8 Click ...

Page 121: ...el Web UI you can assign the Redial key to any key on the top or bottom keys on the phone The Redial List is a stored log of your outgoing calls You can use the Redial key to access a list of the most recent calls you placed Note For more information about the Redial List see Redial on page 134 Redial Key ...

Page 122: ...gh Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Redial 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Redial 8 Click Save Sett...

Page 123: ...rough Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Conference 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Conference 8 Clic...

Page 124: ...rom Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Transfer 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Transfe...

Page 125: ...rom Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Icom 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Icom 8 Clic...

Page 126: ... 24 on the Bottom keys 3 In the Type field select Phone Lock from the list of options Expansion Module Keys 4 Select from Key 1 through Key 16 M680i or Key 84 M685i 5 In the Type field select Phone Lock from the list of options 6 Click Save Settings MITEL WEB UI Note You can lock unlock the phone using the new key you just configured using the Mitel Web UI at the path Operation Phone Lock or using...

Page 127: ...ormation about Group Paging and how it works and to specify multicast addresses see Group RTP Paging on page 199 CONFIGURING A PAGING KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Paging 4 In the La...

Page 128: ... about setting this parameter see Group RTP Paging on page 199 11 Click Save Settings to save your changes USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone The procedure assumes you have already configured the Paging key using the Mitel Web UI 1 On the IP phone press the softkey or expansion module key you configured for Paging The phone opens a mult...

Page 129: ...GURING A DISCREET RINGING KEY 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Discreet Ringing 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 M680i or Key 84 M685i 6 In the Type field select Disc...

Page 130: ...fined it is ignored CONFIGURING AN EMPTY KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 44 on the Top keys or Select from Key 1 through Key 24 on the Bottom keys 3 In the Type field select Empty 4 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expans...

Page 131: ...DELETING A KEY S FUNCTION USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Choose the key you want to delete from the phone or expansion module 3 In the Type field select None 4 Click Save Settings The key function is deleted from the IP phone memory MITEL WEB UI ...

Page 132: ...ords the length of your call If the Live Dialpad option is on as soon as you press the first digit on the dialpad the phone automatically selects the next available line goes off hook and dials as digits are pressed PRE DIALING A NUMBER You can also make a call by pre dialing a number Pre dialing lets you view a number before you dial With the phone in an idle state and on hook simply use the dial...

Page 133: ...l tone To answer a call on your phone using handsfree press or the line call appearance button If you are in Speaker audio mode lift the handset and press to switch between handsfree and handset If you are in Speaker Headset audio mode press to switch between handsfree and headset When the handset is on hook press to disconnect the call USING A HEADSET The 6869i accepts analog and DHSG EHS headset...

Page 134: ... insert the cord into the jack until it clicks into place 3 Press the key to obtain a dial tone or to answer an incoming call Depending on the audio mode selected from the Options List a dial tone or an incoming call is received on either the headset or the handsfree speakerphone 4 Press the key to end the call Notes 1 The RJ22 R45 headset port is for headset use only Plugging any other devices in...

Page 135: ...these features IP PHONE UI INCOMING INTERCOM FEATURES IN MITEL WEB UI DESCRIPTION Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is en...

Page 136: ... from the IP phone UI as wells as copy selected entries to the Local Directory You can also dial out directly using a displayed entry in the Redial List On the 6869i you access the Redial List by the key The following table identifies and describes the various icons displayed in the Redial List ICON DESCRIPTION Indicates an outgoing call that was answered Indicates an outgoing call that was not an...

Page 137: ... number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory the Redial List display the same name and number 3 For details on the total number of Redial List entries currently stored on your phone see Phone Status via IP Phone UI on page 30 IP PHONE UI Note Press twice to dial the most recent number you dialed from the phone Note The ...

Page 138: ...st 2 Use the 5 and 2 keys to scroll through the entries in the Redial List 3 Press the Delete softkey 4 Press the Delete softkey again to erase the entry DELETING ALL ENTRIES IN THE REDIAL LIST 1 Press once to access the Redial List 2 Press the Delete softkey 3 Press the Delete All key to erase all items IP PHONE UI IP PHONE UI ...

Page 139: ...opied to the Local Directory MUTE You can use the key to mute the handset headset or speakerphone When you use the key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the key LED is on To switch mute on or off press IP PHONE UI Note If you place a muted call on hold the phone automatically takes the call off mute when you reconne...

Page 140: ...button for that call or navigate to the call on hold and press the Pickup softkey If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension SENDING AN INCOMING CALL TO VOICEMAIL You can send an incoming call directly to voicemail without answering the call To do this press without picking up the handset or simply press the Ignore softkey If you ...

Page 141: ...t begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold WHEN ON HOLD To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line you are on remains solid to indicate that you are still connected AUTOMATIC HOLD When juggling between calls you...

Page 142: ... immediately after you have entered the number The call goes directly to the extension or outside line you transferred to CONSULTATIVE TRANSFER You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either c...

Page 143: ...y screen press or hang up the handset 4 Complete either a blind or consultative transfer a To complete a blind transfer press the Xfer softkey key again before the receiving end answers b To complete a consultative transfer press Dial and remain on the line to speak with the Party 2 before either pressing the Xfer softkey key or hanging up the handset to transfer Party 1 to Party 2 ...

Page 144: ...arty you wish to transfer the transfer recipient should be placed on hold 2 Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call 3 Press the Xfer softkey The active call will be transferred IP PHONE UI Note Direct transferring can be performed in either the Mult View Call screen or Detailed View Call screen ...

Page 145: ...transfer 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Xfer softkey 3 Press the softkey configured for Directory functionality and highlight a directory entry or the desired number if the entry contains more than one number 4 Complete either a blind or consultative transfer IP PHONE UI Note If you have any additional Directory sources configure...

Page 146: ...to speak with Party 2 before pressing the press the softkey configured with Transfer functionality or Xfer softkey again to transfer Party 1 to Party 2 To cancel the transfer press the Cancel softkey on the display screen or press INDICATION OF TRANSFERRED CALLS When you transfer an active call the near end phone displays a Call Transferred screen when a call is transferred and the far end call is...

Page 147: ...erence call This is called local conferencing and is the default method of conferencing on the 6869i Creating a Conference Call Using Local Conferencing Use the following procedure to create a conference call using local conferencing 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the key A line opens up 2 Call Party 2 by dialing their nu...

Page 148: ... 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf softkey again to add Party 3 to the conference Party 2 and Party 3 will connect with you to form a conference call ...

Page 149: ... on an active call with one of the parties with whom you wish to create a conference the other party should be placed on hold 2 Press the 5 or 2 navigation keys to highlight the party you wish to conference in 3 Press the Conf softkey The two parties will connect with you to form a conference call IP PHONE UI Note Direct conferencing can be performed in either the Mult View Call screen or Detailed...

Page 150: ... Conference 1 4 Press the Conf softkey A new line opens 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the Conference 1 7 Press the Conf softkey again to add Party 3 to Conference 1 Party 2 and Party 3 will connect with you to form a conference call 8 Press an available Line key or navigate to the Line Selection...

Page 151: ...rty 2 3 When Party 2 answers press the Conf softkey 4 Press an available Line key or navigate to the Line Selection screen to place a new call using an available line 5 Call Party 3 for Conference 2 6 When Party 3 answers press the Conf softkey to join Party 2 Party 3 and yourself to form a conference call You now have two active conferences on two different lines If any party in a conference hang...

Page 152: ...example Line 1 and Line 2 both have active conferences Pressing Line 1 or highlighting a party from Line 1 will join Party 1 and Party 2 to the conference on Line 1 Pressing Line 2 or highlight a party from Line 2 will Party 1 and Party 2 to the conference on Line 2 ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6869i allows a host to easily leave a three way conference call without di...

Page 153: ...s LDAP Microsoft Exchange BroadSoft XSI Enterprise Directory and BroadSoft XSI Personal Contacts On the 6869i you access the Directory by pressing the softkey configured for Directory functionality see Directory Key on page 116 Notes 1 As stated above the 6869i IP phone supports enhanced Directory functionality Your Local Directory will always be available while the availability of all other Direc...

Page 154: ...ils by pressing the 2 and 5 navigation keys to scroll through the list 3 From the number selection column press the 4 navigation key or the Details softkey to display the contact s details screen You can use the 2 and 5 navigation keys to scroll through the list of numbers or press the 4 navigation key to move to the address column and scroll through the contact s addresses using the 2 and 5 navig...

Page 155: ...of entries 4 From the entry column press the 4 navigation key to display the contact s details screen You can use the 2 and 5 navigation keys to scroll through the list of numbers or press the 4 navigation key to move to the address column and scroll through the contact s addresses using the 2 and 5 navigation keys 5 Press the softkey configured with Directory functionality key or Quit softkey to ...

Page 156: ...d and enabled and the search finds multiple matches the entry will be displayed in the All folder When matches are found navigate to the contact entry and perform your desired action Dialing from the Directory Dialing can be performed by manually navigating to the Directory contact selecting a phone number if the contact has more than one and then pressing the Dial softkey button Line button butto...

Page 157: ...Directory contains the contacts that have been created or copied directly to the phone using the phone UI If no external directory sources are available pressing on the Directory key will open the Local Directory menu WARNING WHEN UPGRADING A PHONE TO RELEASE 4 0 0 ALL LOCAL DIRECTORY ENTRIES WILL BE MIGRATED ACCORDINGLY HOWEVER IF DOWNGRADING BACK TO A FIRMWARE VERSION PREVIOUS TO RELEASE 4 0 0 A...

Page 158: ...o the Local Directory 1 Press a softkey configured with Directory functionality to enter the Directory 2 If no external sources are configured simply press the Add New softkey or If external Directory sources are configured enabled and if the Local Directory contains contacts press the 4 key tomove to Local Directory contact column and press the Add New softkey 3 Under the Name tab use the 5 and 2...

Page 159: ... dialpad keys input the work address information of the respective contact 8 Press the 5 key to navigate to the Work Address tab and press the 4 key to switch to the Home Address tab 9 Under the Home Address tab use the5 and 2 keys to navigate to the desired fields and using the dialpad keys input the home address information of the respective contact 10 Press the 5 key to navigate to the Home Add...

Page 160: ...ocal Directory Entry 1 Press a softkey configured with Directory functionality to enter the Directory 2 Optional Using the dialpad keys input the first letters of the contact s name to initialize the search function 3 Use the navigation keys to highlight the contact you want to edit 4 Press the Edit softkey if no external Directory sources are configured enabled or navigate to the contact s Detail...

Page 161: ...ut the first letters of the contact s name to initialize the search function 3 Highlight the desired entry if applicable and press the Delete softkey A Delete selected item or delete all items message will appear on screen 4 Press the Delete All softkey to delete all contacts from your Local Directory or Press the Delete Item softkey to delete the individual entry from your Local Directory Deletin...

Page 162: ... functionality to enter the Directory 2 Optional Using the dialpad keys input the first letters of the contact s name to initialize the search function 3 Navigate to the Local Directory contact column and use the 5 and 2 keys to highlight the contact you want to delete 4 Press the Delete softkey A Delete Name from Local message will appear on screen 5 Press the Delete softkey again to delete the c...

Page 163: ...file displays the following items for each Local Directory entry First Name Last Name Company Job Title Work Address Street Work Address City Work Address State Province Work Address Zip Postal Code Work Address Country Home Address Street Home Address City Home Address State Province Home Address Zip Postal Code Home Address Country Email1 Email2 Email3 Number of Total Phone Numbers Phone Number ...

Page 164: ...ted BroadSoft XSI Enterprise Directory and Personal Contacts When any of these external Directory sources are configured the contacts from the respective sources will be loaded into your Directory From the Directory List you will be able to search for any external Directory source contacts dial out to the contacts copy the contacts to the Local Directory orsimply view the external Directory source...

Page 165: ... the Directory 2 Optional Using the dialpad keys input the first letters of the contact s name to initialize the search function 3 Navigate to the respective external Directory source s contact column and use the 5 and 2 keys to highlight the contact you want to edit 4 Press the 4 key to view the contact s Details page and press the Copy key A Entry copied to Local message will be displayed indica...

Page 166: ...copy selected entries to the Local Directory You can also dial out directly using a displayed entry in the Callers List On the 6869i you access the Callers List by the key The following table identifies and describes the various icons displayed in the Callers List ICON DESCRIPTION Indicates an incoming call that was answered Indicates an incoming call that was not answered Indicates the incoming u...

Page 167: ... to accommodate the information of new callers 2 If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory the Callers List display the same name and number 3 For details on the total number of Callers List entries currently stored on your phone see Phone Status via IP Phone UI on page 30 IP PHONE UI Note The detaile...

Page 168: ...eys to scroll through the entries in the Callers List 3 Press the Edit softkey 4 Using the dialpad keys edit the name and or number 5 To dial the new number press the button press lift the handset or press any of the line keys or 6 To copy the new number to the Local Directory press the Copy softkey IP PHONE UI Note To move the cursor one digit character to the right press the 4 navigation key To ...

Page 169: ...allers List 1 Press the key 2 Use the 5 and 2 keys to scroll through the entries in the Callers List 3 Press the Delete softkey 4 Press the Delete softkey again to erase the entry To delete all entries from the Callers List 1 Press the key 2 Use the 5 and 2 keys to scroll through the entries in the Callers List 3 Press the Delete softkey 4 Press the DeleteAll softkey to erase all items IP PHONE UI...

Page 170: ... Local Directory MISSED CALLS INDICATOR The IP phone has a missed calls indicator that increments the number of missed calls to the phone The number of calls that have not been answered increment on the phone s Home screen as Missed Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers List When the user accesses the Callers List th...

Page 171: ...ss the key 2 Use the 2 and 5 navigation keys to scroll through the entries in the Callers List The icon indicates a new missed call 3 To exit the Callers List press the key key or the Quit softkey The missed calls message on the Home screen is cleared upon exit IP PHONE UI ...

Page 172: ...e any spreadsheet application to open the file for viewing This file displays the phone number caller name and the line that the call came in on Downloading the Callers List 1 Click on Operation Directory 2 In the Callers List field click on Save As A download window displays 3 Click OK 4 Enter the location on your computer where you want to download the Callers List and click Save The callerslist...

Page 173: ...on page 176 for more information about call forwarding to other numbers On the 6869i you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Mitel Web UI at the path Basic Settings Preferences General DND Key Mode Account Phone default and Custom DND performs according to the mode you set You can then configure a DND key f...

Page 174: ...LEDs when you enable DND on the IP phone CONFIGURING A DND KEY The following describes the process of configuring DND on your phone To configure a DND key see Do Not Disturb DND Key on page 90 KEY LED BEHAVIOR FOR ALL MODES TOP SOFTKEYS ONLY MWI LED BEHAVIOR FOR ALL MODES DND key LED RED if current account in focus has DND on DND key LED off when current account in focus has DND disabled MWI LED o...

Page 175: ... Custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND on for all accounts or turn DND off for all accounts 3 Click Save Settings The changes takes affect immediately without a reboot MITEL WEB UI Notes 1 If there is only one account configured on the phone then the mode setting is ign...

Page 176: ...phone DND in Account Mode 1 From the Home screen press the 4 navigation key to move to the Line Selection screen 2 Highlight the desired account using the 2 and 5 navigation keys 3 Press the 3 navigation key to go back to the Home screen 4 With the account in focus on Home screen press the DND softkey to toggle DND on or off for the account Notes 1 If you selected Account or Custom mode in Step 2 ...

Page 177: ...unts on the phone and allows you to enable disable a specific account or all accounts 2 Use the 2 and 5 navigation keys to scroll through the accounts and press the button to enable DND for the selected account 3 Press the Save softkey to save your changes IP PHONE UI Note Enabling DND in Phone mode toggles all accounts on the phone to DND on IP PHONE UI Note Press the All On or All Off softkeys t...

Page 178: ...es the configuration to all other accounts In the Mitel Web UI only the account you configured is enabled All other accounts are greyed out but set to the same configuration Using the Mitel Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure Call Forward for a specific account or all accounts You can confi...

Page 179: ...nfiguration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Mitel Web UI only the account you configured is enabled All other accounts are greyed out but set to the same configuration Using the Mitel Web UI if you make changes to that initial account the changes apply to all accounts on the phone Cus...

Page 180: ... regardless of the state of the phone The phone can be in the Busy or No Answer states or can be in the idle state The phone still forwards all calls to the specified number The Busy option call forwards incoming calls only if the account is in the busy state The calls are forwarded to the specified phone number Note If there is only one account configured on the phone then the mode setting is ign...

Page 181: ... If there is no answer on the phone after the specified number of rings the phone can forward the call to a different specified number such as a cell phone number Notes 1 If you selected Account mode in Step 5 you can enable disable each account or all accounts as applicable You can enter different phone number for each enabled state 2 If you selected Custom mode you can enable disable each accoun...

Page 182: ...e Call Forward option and press the button or Select softkey The Call Forward screen displays for the account you selected 5 Enter forwarding numbers using the dialpad keys for any of the following states All Forwards all incoming calls for the respective account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is...

Page 183: ...s configured on the phone 2 Enter forwarding numbers using the dialpad keys for any of the following states All Forwards all incoming calls for the respective account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call Notes 1 Pressing the 2 navigation key moves the selection to t...

Page 184: ...ad keys for any of the following states All Forwards all incoming calls for the respective account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call Notes 1 Pressing the 2 navigation key moves the selection to the next field checkbox 2 If All and Busy and No Answer are all enabl...

Page 185: ...he Call Forward mode 6 Press the Save softkey to save your changes Notes 1 Pressing the 2 navigation key moves the selection to the next field checkbox 2 If All and Busy and No Answer are all enabled and or if the account has DND enabled the All settings take precedence over Busy and No Answer 3 Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Ca...

Page 186: ...aling Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the dialpad or softkey display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can...

Page 187: ...n active call and a new call comes into the phone You can configure this feature using the Mitel Web UI CONFIGURING CALL WAITING TONE 1 Click on Basic Settings Preferences General 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings MITEL WEB UI ...

Page 188: ... tone when there is a message waiting on the IP phone You can configure this feature using the Mitel Web UI CONFIGURING STUTTERED DIAL TONE 1 Click on Basic Settings Preferences General 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings MITEL WEB UI ...

Page 189: ...cation arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Mitel Web UI overrides the Administrator s setting Setting and saving the value in the Mitel Web UI applies to the phone immediately CONFIGURING XML BEEP SUPPORT 1 Click on Basic Settings Preferences General 2 The XML Beep Supp...

Page 190: ... the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Mitel Web UI applies to the phone immediately CONFIGURING STATUS SCROLL DELAY 1 Click on Basic Settings Preferences General 2 Enter a value in the Status Scroll Delay second...

Page 191: ...switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Mitel Web UI CONFIGURING SWITCH FOCUS TO RINGING LINE 1 Click on Basic Settings Preferences General 2 The Switch Focus to Ringing Line field is enabled by de...

Page 192: ... hold on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI CONFIGURING CALL HOLD REMINDER DURING ACTIVE CALLS 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder During Active Calls field i...

Page 193: ...dible You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI CONFIGURING CALL HOLD REMINDER 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder field is disabled by default To enabled this field check the box When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold even when no other calls are...

Page 194: ...ive call You can enable or disable this feature in the Mitel Web UI CONFIGURING CALL WAITING TONE PERIOD 1 Click on Basic Settings Preferences General 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds When enabled the call waiting tone plays at regular intervals for the...

Page 195: ...hes back immediately after the call ends Transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers Park The phone switches back immediately after the call ends Voicemail The phone switches back immediately after the call ends Redial The phone switches b...

Page 196: ...one disables the preferred line focus feature 1 through 24 For example if you set the preferred line to 2 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 2 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a dur...

Page 197: ... configurable via the Mitel Web UI If you enable this parameter which is the default pressing the key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the key hangs up the active call CONFIGURING GOODBYE KEY TO CANCEL INCOMING CALLS 1 Click on Basic Settings Preferences General 2 The Goodbye Key Cancels Incoming Call field is enabled by d...

Page 198: ...If you configure the MWI LED for all lines the LED illuminates if a voicemail is pending on any line on the phone lines 1 through 24 You configure the MWI using the Mitel Web UI CONFIGURING MESSAGE WAITING INDICATOR 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by selecting a...

Page 199: ...wering the intercom call If Auto Answer is disabled the phone treats the incoming intercom call as a normal call Auto Answer and Play Warning Tone are enabled by default MICROPHONE MUTE You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the intercom call ...

Page 200: ...rcom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers th...

Page 201: ...ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incoming calls in this case is al...

Page 202: ...CD of the phones Existing SCA parties in a bridge or one to one call hear an audible beep when another party has joined the call If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Admin...

Page 203: ...mage behavior in an SCA bridge call for users involved in an SCA call local and users not involved in the SCA call remote Line Keys STATE LINE LED FOR LOCAL LINE LED FOR REMOTE Idle Off Off Seized Solid Green Solid Red Progressing outgoing call Green Solid Red Alerting incoming call Flashing Red Off Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing ...

Page 204: ...d Alternatively the display can be configured to only show the envelope icon beside the softkey s label i e no indication of the number of pending messages Contact your System Administrator for more information STATE SOFTKEY IMAGE FOR LOCAL SOFTKEY LED FOR LOCAL SOFTKEY IMAGE FOR REMOTE SOFTKEY LED FOR REMOTE Idle Off Off Seized Solid Red Solid Red Progressing outgoing call Solid Red Solid Red Ale...

Page 205: ...tive Call Filtering Executive Call Filtering Activation FAC followed by a semi colon and then Executive Call Filtering Deactivation FAC e g 61 61 or 61 71 Used when the Activation and Deactivation FACs are not in the same format or when they arenot sequential Forexample iftheActivationFACis configuredintheBroadSoft BroadWorks Web portal is 61 and the Deactivation FAC is configured as 61 or 71 the ...

Page 206: ...ivation and Deactivation FACs followed by a semi co lon e g 61 61 6 In the Line field select the line for which you want to use the key functionality 7 Click Save Settings to save your settings Filter Key for the Assistant s Phone As an Assistant can be associated with multiple Executives simultaneously the Assistant s phone can be configured with multiple Filter softkeys one softkey for each Exec...

Page 207: ...Web UI Use the following procedure to configure the Filter key on the Assistant s phone using the Mitel Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Keys 2 Select a key that you want to use as a Filter activate deactivate key 3 In the Type field select Filter 4 In the Label field enter a label to apply to this key e g Filter Stefan for a specific Executive or...

Page 208: ...d Executive Assistant Initiate Call FAC followed by the Executive s Address e g 644052 In such scenarios only the Destination Address will need to be manually entered using the keypad Executive Assistant Initiate Call FAC followed by the Executive s Address an asterisk and then the Destination Address e g 644052 4059 In such scenarios addresses will not need to be manually entered and the phone wi...

Page 209: ...all key 3 In the Type field select Speeddial 4 In the Label field enter a label to apply to this key e g Init 5 In the Value field enter the Initiate Call FAC e g 64 or In the Value field enter the Initiate Call FAC followed by the Executive s Address e g 644052 or In the Value field enter the Initiate Call FAC the Executive s Address followed by an asterisk and then the Destination Address e g 64...

Page 210: ...ng on an Executive s Phone Use the following procedure to deactivate Executive Call Filtering on an Executive s Phone 1 Press the configured Filter key Executive Call Filtering is now deactivated and the key s corresponding LED will be turned off To Intercept a Filtered Call Before it is Transferred to an Assistant Use the following procedure to intercept a filtered call before it is transferred t...

Page 211: ...s defined 1 Press the configured Filter key corresponding to the respective Executive Executive Call Filtering is now activated for that Executive and the key s corresponding LED will be lit To Activate Executive Call Filtering on an Assistant s Phone when the Filter Key s Value is Not Defined Use the following procedure to activate Executive Call Filtering on an Assistant s phone when the Filter ...

Page 212: ...iated Executives will appear on screen 2 Select the Executive for whom you want to deactivate Executive Call Filtering by pressing the 5 or 2 navigation keys and then pressing the button The checkmark will be removed beside the Executive indicating Executive Call Filtering is to be deactivated 3 Press the Save softkey Notes 1 The LED corresponding to the Filter key will be lit if Executive Call Fi...

Page 213: ...ey The phone will enter in the FAC for the BroadSoft Executive Assistant Call Push feature and automatically dial the FAC call The FAC call will be answered and the filtered call will be released if the push is successful To Perform a Blind Transfer of a Filtered Call to the Executive Use the following procedure to perform a blind transfer of a filtered call to the Executive 1 After answering a fi...

Page 214: ...ive Assistant Call Push scenario i e the phone will enter in the FAC for the BroadSoft Executive Assistant Call Push feature and automatically dial the FAC call The FAC call will be answered and the filtered call will be released if the push is successful To Perform a Consultative Transfer of a Filtered Call to the Executive Use the following procedure to perform a consultative transfer of a filte...

Page 215: ...te call forwarding of filtered calls 1 Click on Basic Settings Account Configuration 2 Place a checkmark in the Enabled box beside the Divert option under Forward Filtering 3 Enter the phone number you wish to forward incoming filtered calls to in the Divert to Number field 4 Click Save Settings MITEL WEB UI ...

Page 216: ...l be displayed indicating call forwarding of all filtered calls is to be activated 6 Press the Save key to save your changes The idle screen status bar will display the Call Forward icon and the MWI and if configured Call Forward softkey LEDs will be lit indicating Forward Filtering is activated To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwardi...

Page 217: ...ecutive Assistant Initiate Call feature and automatically dial the FAC call 2 Follow any audible instructions depending on the Speeddial key s configuration you may be prompted to enter the Executive s number extension and or Destination number exten sion manually using the phone s keypad The phone will automatically dial the Destination number extension 3 When the call is answered if you would li...

Page 218: ...P1 User Guide 216 OTHER FEATURES A multitude of other features are available depending on whether or not your System Administrator has configured them for use Contact your System Administrator for feature availability and usage information ...

Page 219: ...l of 84 programmable softkeys with each softkey providing an LED and graphical UI for call status indication The M685i features a 4 3 480x272 pixel color backlit LCD display The M680i and M685i Expansion Module keys support the following functions None Speed Dial Xfer Line Speed Dial Conf Speed Dial Directory Do Not Disturb DND Filter Busy Lamp Field BLF Callers List BLF List Redial Auto Call Dist...

Page 220: ... key to create a speed dial key and configure it the same way you configure a speed dial key on the phone For details on creating a speed dial key see Speed Dial Key on page 85 Note For more information about configuring the expansion module keys with these functions see the Configuring Softkeys on page 79 Note For more information about installing the M680i or M686i Expansion Modules on your phon...

Page 221: ...set up so that you can alternate between the speakerphone and the headset by pressing See Audio Mode on page 61 for instructions on how to change the Audio Mode option WHY CAN T I GET A DIAL TONE Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Mitel 6869i Installation Guide WHY DO...

Page 222: ...ed Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator HOW DO I RESTART THE IP PHONE You can restart the phone from the IP phone UI or through the Mitel Web UI See Restarting Your Phone Using the IP Phone UI on page 73 and Restarting Your Phone Using the Mitel Web UI on page 73 for more information HOW DO I L...

Page 223: ...long distance charges which result from unauthorized and or unlawful use Mitel shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in combination with other equipment This paragraph however shall not apply to consequential d...

Page 224: ...ase date is to be provided with all products returned for warranty repairs EXCLUSIONS Mitel does not warrant its products to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the produ...

Page 225: ...y of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 20...

Page 226: ...one Name Time Zone Code Table TIME ZONE NAME TIME ZONE CODE AD Andorra AE Dubai AG Antigua AI Anguilla AL Tirane AN Curacao AR Buenos Aires AS Pago Pago AT Vienna AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT ...

Page 227: ...sau BY Minsk BZ Belize EET AST CET EET AST BOT FNT BRT BRT BRT BRS BRT BRS AMS AMT AMT AMT ACT ACT EST EET CST CA Newfoundland CA Atlantic CA Eastern CA Saskatchewan CA Central CA Mountain CA Pacific CA Yukon CH Zurich CK Rarotonga CL Santiago CL Easter CN Beijing CO Bogota CR Costa Rica CU Havana CY Nicosia CZ Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET Time Zon...

Page 228: ...a GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port au Prince HU Budapest HKS CST CET EST CET IE Dublin IS Reykjavik IT Rome GMT GMT CET JM Jamaica JP Tokyo EST JST KY Cayman EST LC St Lucia LI Vaduz LT Vilnius LU Luxembourg LV Riga AST CET EET CET ...

Page 229: ...ua MX Hermosillo MX Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS Time Zone Name Time Zone Code Table TIME ZONE NAME TIME ZONE CODE ...

Page 230: ...SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone N...

Page 231: ... ...

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