5 3
Minuteman Continuous Power Series UPS
8. OBTAINING SERVICE
If the UPS requires service:
1. Use the
TROUBLESHOOTING
section 7 to eliminate
obvious causes.
2. Verify that no circuit breakers are tripped. A tripped circuit
breaker is the most common problem.
3. Call your dealer for assistance. If you cannot reach your
dealer, or if he cannot resolve the problem, call or FAX
Minuteman technical support at the following numbers:
Voice phone (214) 446-7363, FAX line (214) 446-9011.
Please have the following information available
BEFORE
calling technical support.
A. Your Name and address.
B. Where and when the unit was purchased.
C. All of the model information on the rear of your unit.
D. Any information on the failure, INCLUDING Error
Codes or Error Messages shown on the front
panel.
E. A description of the protected equipment, includ-
ing model numbers if possible.
F. A technician will ask you for the above information
and, if possible, help solve your problem over the
phone. In the event that the unit requires factory
service, the technician will issue you a Return
Material Authorization number (RMA #).
G. If the UPS is under warranty, the repairs will be
done at no charge. If not, there will be a charge
for repair.
4. Pack the UPS in its original packaging. If the original packaging is no
longer available, ask the technical support technician about obtaining a
new set.
A. It is important to pack the UPS properly in order to
avoid damage in transit. Never use Styrofoam
beads for a packing material.
B. Include a letter with your name, address, daytime
phone number, RMA number, a copy of your original
sales receipt, and a brief description of the trouble.
OBTAINING SERVICE
Summary of Contents for Continuous Power Series
Page 1: ...6 0 Owner s Manual...
Page 48: ...4 6 NOTES Section 4 Operation...
