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Additional Assistance

98

Additional Assistance

If you’ve followed all of the instructions in this guide and still have problems
you can’t solve, check our Answer Base at www.minolta-qms.com/support
for a solution.

See the Service & Support Guide for a list of sources of service and support
in many areas of the world. The most current worldwide information can be
found at www.minolta-qms.com.

ROM Error

ROM error.

Contact Technical
Support with the error
information.

Service Call:XX

An error has been
detected with the item
indicated “

XX

” in the

service message.

Reboot the printer. This
often clears the service
message indicator, and
printer operation can
resume.

If the problem persists,
contact Technical
Support. See the
Service & Support
Guide for a list of
sources of service and
support in many areas
of the world. The most
current worldwide
information can be
found at
www.minolta-qms.com.

This service
message...

means...

do this...

«
...
102
103
104
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106
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»

Summary of Contents for Magicolor 2300W

Page 1: ...magicolor 2300W User s Guide 1800708 001A ...

Page 2: ...ansferred to any other media or language without written permission of MINOLTA QMS Inc Notice MINOLTA QMS Inc reserves the right to make changes to this guide and to the equipment described herein without notice Considerable effort has been made to ensure that this guide is free of inaccuracies and omissions However MINOLTA QMS Inc makes no warranty of any kind including but not limited to any imp...

Page 3: ...and Software 3 System Requirements 3 For a Local Connection 3 For a Shared Network Printer 5 Selecting Driver Options Defaults 6 Uninstalling the Printer Driver 8 2 Using Media 9 Introduction 10 Media Specifications 11 Media Types 12 Plain Paper 12 Thick Stock 13 Envelopes 14 Labels 15 Letterhead and Memo Media 16 Postcards 16 ...

Page 4: ...s in Windows 2000 XP 30 Displaying Settings in Windows Me 98 30 Common Settings on All Tabs 31 Common Buttons 32 Setup Tab 33 Paper Tab 34 Quality Tab 35 Color Matching 36 Device Options Setting Tab 38 5 Working with the Status Display 39 Working with the Status Display 40 Environment 40 Opening the Status Display and Showing Supplies Status 40 Using the Status Display 41 Working with the Display ...

Page 5: ...Media Jams 71 Understanding the Media Path 72 Tray 1 Multipurpose Tray 72 Duplex Option 72 Clearing Media Jams 73 Handling Media Jams by Location 73 Tray 1 Multipurpose Tray 74 Inside the Printer 75 Duplex Option 77 Output Tray 78 Solving Problems with Media Jams 79 Solving Other Problems 81 Solving Problems with Printing Quality 87 Status Error and Service Messages 94 Standard Status Messages 94 ...

Page 6: ...hipment 114 Reinstalling the Printer 115 Reinstalling a Transfer Belt Unit 116 A Technical Specifications 117 Requirements 118 Space Requirements 118 Location Requirements 120 Interface Panel 121 Power Requirements 122 ENERGY STAR Compliance 123 Engine and Controller Specifications 124 Engine 124 Print Speed Simplex 124 Print Speed Autoduplex 124 General 125 Controller 125 Electrical 126 Hazardous...

Page 7: ...1 Software Installation ...

Page 8: ...ws Me 98 These drivers give you access to all of the printer features including finishing and advanced layout See also Working with the Printer Driver on page 29 Printer Driver for Windows XP 2000 Utilities Use Benefit Status Display This utility allows you to monitor the printer s status and perform various printer functions See Working with the Status Display on page 39 ...

Page 9: ...mage processing Memory capacity Windows 98 SE At least 16 MB of RAM Windows Me At least 32 MB of RAM Windows 2000 Professional At least 64 MB of RAM Windows XP Home Edition Professional At least 128 MB of RAM CD ROM drive IEEE 1284 compliant type B parallel port or USB Revision 1 1 compliant port For a Local Connection 1 Insert the magicolor 2300W Utilities and Documentation CD ROM in your PC s CD...

Page 10: ...efault printer select the Set as default printer check box 12 Click OK 13 Check and if desired change the description that appears in the Printer Name box and then click OK 14 After the message Congratulations installation complete appears click OK The printer icon is added to the Printers folder and magicolor 2300W Utilities is added to Programs in the Start menu 15 Click to quit the installer pr...

Page 11: ...ick OK 8 Type server_name shared_printer_name where server_name is the name of the shared server and shared_printer_name is the name of the printer you are sharing In Windows 2000 and XP you can click Browse and then select the shared printer 9 Click OK 10 If the printer is to be used as the default printer select Yes Otherwise select No 11 Click OK 12 After the message Congratulations installatio...

Page 12: ...ose the Printer Properties tab Windows 2000 XP From the Start menu choose Settings and then Printers to display the Printers dialog box Right click the magicolor 2300W printer icon and choose Printing Preferences 2 Choose the Paper tab Select the default settings for your printer such as the default media format you use 3 Click Apply 4 If you have installed any options on the printer proceed with ...

Page 13: ... Defaults 7 7 Click Apply Depending on the version of the operating system Apply may not appear If this is the case continue with the next step 8 Click OK to save your changes and exit from the Printing Preferences dialog box ...

Page 14: ... the magicolor 2300W printer driver if necessary 1 From the Start menu choose Programs magicolor 2300W Utilities and then magicolor 2300W Uninstall 2 In the Uninstall window select the magicolor 2300W Then click Uninstall The magicolor 2300W driver is uninstalled from your computer 3 Restart your computer ...

Page 15: ...2 Using Media ...

Page 16: ...lain sheet of paper first to check placement Only plain paper 16 24 lb 60 90 g m2 can be autoduplexed See Media Specifications for supported sizes Attention Use only MINOLTA QMS approved media Using unsupported media such as inkjet paper will result in damaging the printer and in voiding your warranty Getting Started What types and sizes of media can I load page 11 What Is the guaranteed imageable...

Page 17: ... 11 0 215 9 279 4 Yes Letter Plus 8 5 12 7 215 9 322 3 Yes Statement 5 5 8 5 140 0 216 0 No UK Quarto 8 0 10 0 203 2 254 0 No A4 Transparency 8 2 11 7 210 0 297 0 No Trans parency Use only approved media Letter Transparency 8 5 11 0 215 9 279 4 No Japanese Postcard 3 9 5 8 100 0 148 0 No Postcard Use only approved media Envelope B5 ISO 6 9 9 8 176 0 250 0 No Envelope Envelope C5 6 4 9 0 162 0 229 ...

Page 18: ...Coated with a processed surface such as carbon paper digitally gloss coated media colored paper that has been treated Carbon backed Unapproved iron on transfer media heat sensitive paper heat pressure paper heat press transfer paper Cold water transfer paper Pressure sensitive Designed specifically for inkjet printers superfine paper glossy paper glossy film postcards etc Already been printed on b...

Page 19: ...lar or not cut at right angles Attached with glue tape paper clips staples ribbons hooks or buttons Acidic Any other media that is not approved Thick Stock Paper thicker than 24 lb 90 g m2 bond is referred to as thick stock Test all thick stock to ensure acceptable performance and to ensure that the image does not shift Capacity Tray 1 Up to 50 thick stock sheets depending on their thickness Thick...

Page 20: ...pass through heated rollers the gummed area on the flaps may seal Using envelopes with emulsion based glue avoids this problem Dry Printed on the front address side only Do not use envelopes that have Self sticking flaps Tape seals metal clasps paper clips fasteners or peel off strips for sealing Transparent windows Too rough of a surface Material that will melt vaporize offset discolor or emit da...

Page 21: ...ng your data on a plain sheet of paper first to check placement Check your application documentation for other information on printing labels Use label sheets that are Recommended for laser printers Letter or A4 size adhesive label stock Do not use label sheets that Have labels that easily peel off Have backing sheets that have peeled away or have exposed adhesive Attention Labels that easily peel...

Page 22: ...eir size and thickness Orientation Face up Type Check www minolta qms com support click on Answer Base for currently approved media Driver Media Type Plain paper Weight 16 24 lb bond 60 90 g m Duplexing See page 11 for supported sizes face up top of page first Capacity Tray 1 Up to 50 postcards depending on their thickness Orientation Face up Type Check www minolta qms com support click on Answer ...

Page 23: ... before loading them Resulting static electricity may cause printing errors Do not handle transparencies too much If you touch the face of the transparencies with your bare hands print quality may be affected Keep the media path clean Transparencies are especially sensitive to a dirty media path If there are shadows on either the top or the bottom of the sheets see chapter 7 Maintaining the Printe...

Page 24: ...This area is subject to both hardware limits the physical media size and the margins required by the printer and software constraints the amount of memory available for the full page frame buffer The guaranteed imageable printable area for all media sizes is the page size minus 0 157 4 mm from all edges of the media Nonguaranteed Area Media Longer Than 11 7 297 mm Any media longer than 11 7 297 mm...

Page 25: ...tion Some applications allow you to set custom page sizes and margins while others have only standard page sizes and margins from which to choose If you choose a standard format you may lose part of your image due to imageable area constraints If you can custom size your page in your application use those sizes given for the imageable area for optimum results a a a a a a a a b 13 4 341 6 mm c 13 7...

Page 26: ...ively on a single media type except plain paper Continuous printing on media other than plain paper such as envelopes labels thick stock or transparencies may adversely affect print quality or reduce engine life When refilling media first remove any media remaining in the tray Stack it with the new media even the edges then reload it Tray 1 Multipurpose Tray All supported media sizes and types can...

Page 27: ...ark is provided on the inside of the media guides on Tray 1 the multipurpose tray Tray 1 holds 200 sheets of 22 lb bond 80 g m paper 4 Slide the media guides up against the edge of the media Attention Always adjust the media guides after inserting the media Media guides that are not properly adjusted can result in poor print quality media jams or printer damage 5 In the printer driver select the a...

Page 28: ...ers and then tap the envelopes on a flat surface to align them 4 Place the envelope stack into Tray 1 with the flap side underneath If the flap is on the short end of the envelope insert it into the printer first Print a single envelope to check the orientation before printing multiple copies 5 Adjust the media guides to the width of the envelopes Make sure the guides are snug enough to keep the e...

Page 29: ...tention Only plain paper 16 24 lb 60 90 g m2 can be autoduplexed See Media Specifications for supported sizes Duplexing custom sized media envelopes labels postcards thick stock or transparencies is not supported How do I autoduplex Verify that the duplex option is installed on the printer and check your application to determine how to set your margins for duplex printing 1 To print duplex both si...

Page 30: ... and cause jamming If media has been removed from its wrapper place it in its original packaging and store in a cool dark place on a level surface Avoid moisture excess humidity direct sunlight excess heat above 95 F 35 C and dust Avoid leaning against other objects or placed in an upright position Before using stored media do a trial printing and check print quality Additional Assistance Where ca...

Page 31: ...3 Working with the Printer ...

Page 32: ...tion One key allows you to control the printer configuration through access to frequently used printer functions Four indicator lights LEDs provide printer status information Control Panel Key Key Function Cancels printing when held down for at least 5 seconds Overrides a media size type mismatch when held down for less than 5 seconds Resets the printer to factory defaults when held down for at le...

Page 33: ...ll Drum cartridge life has nearly expired On Blinking normally OPC drum cartridge life has expired Off Blinking normally Media jam Waste toner bottle is full No paper in Tray 1 No unit is installed Off Blinking rapidly Fatal error Off On Cover open Blinking rapidly Insert media Media size mismatch Blinking normally Print overrun Communication error Blinking slowly 1 blink per every 2 seconds Blink...

Page 34: ...cing a Toner Cartridge on page 49 Blinking slowly 1 blink per every 2 seconds Blinking rapidly 2 blinks per second Color Toner Condition Orange LED Blinking slowly Color toner low On Color toner empty Blinking rapidly Ready to change color toner cartridge Refer to Replacing a Toner Cartridge on page 49 Blinking slowly 1 blink per every 2 seconds Blinking rapidly 2 blinks per second ...

Page 35: ...4 Working with the Printer Driver ...

Page 36: ...The General and Details tabs are automatically determined by the operating system and are therefore not described in this manual Refer to the printer driver s online help for complete information on all driver features Displaying Settings in Windows 2000 XP 1 From the Start menu choose Settings and then Printers to display the Printers dialog box 2 Right click the magicolor 2300W printer icon and ...

Page 37: ... settings can later be selected from the dropdown list 2 Select Default from the dropdown list to reset the functions of the tab to their original values Page Layout Click this radio button to display a sample of the page layout in the figure area This figure shows the following Imaging area Paper size Orientation N up Watermark Duplex Booklet Refer to the printer driver s online help for complete...

Page 38: ...exit the Properties dialog box without saving any changes made Apply Click this button to save all changes without exiting the Properties dialog box Depending on the version of the operating system Apply may not appear Help Click this button to view online help Help on a Specific Item Click and then click on a feature in the driver to see more information about that feature Close Click to close th...

Page 39: ...ument on the same print page N up Provide printouts with a watermark Design and edit custom watermarks Specify duplex and booklet printing Specify paper source Define the type of media Refer to the printer driver s online help for complete information on all of these features ...

Page 40: ...ect the output paper size Scale enlarge reduce documents upon printout Specify the orientation of the paper Specify the number of copies Select deselect collatation Print using a form overlay Add and edit form overlays Refer to the printer driver s online help for complete information on all of these features ...

Page 41: ...s Graphics and Text Specify the resolution for the printout Control the tones of an image Contrast Control the darkness of an image Brightness Control the color purity of an image Saturation Control the clarity of an image Sharpness Refer to the printer driver s online help for complete information on all of these features ...

Page 42: ...ext data such as written documents can be set to one of the three color conversion methods Perceptual This method is most suitable for photographic images With this method the data is smoothly reproduced with minimal brightness variations Saturation This method is most suitable for business presentations and other similar appli cations With this method the data is repro duced with more vivid tones...

Page 43: ...onal Electrotechnical Commission There are also additional ICM profiles available on the Utilities and Documentation CD ROM for specific applications such as Photoshop Refer to the readme on the CD ROM for more information Colors that can normally be displayed on the monitor include many vivid or bright colors that cannot be repro duced by with the printer In this case the colors are com pressed w...

Page 44: ...Setting Tab 38 Device Options Setting Tab This tab allows you to Activate the duplex option View information about the printer driver Refer to the printer driver s online help for information on all of these functions ...

Page 45: ...5 Working with the Status Display ...

Page 46: ...us Display is not installed Environment The Status Display functions over parallel and USB connections on all supported Windows operating systems but only for the default printer Opening the Status Display and Showing Supplies Status 1 Double click the Status Display icon in the taskbar If the Status Dis play icon does not appear in the taskbar point to Programs in the Start menu and then point to...

Page 47: ...onal status of the printer How to Recover Provides you with instructions to correct problems and recover from error conditions Warning Status Displays text messages that warn you of such conditions as low toner Printer Status Figure Shows a graphic representation of the printer and indicates where there is a problem Printing Status Displays the status of the current print job Working with the Disp...

Page 48: ...rs Energy Saver mode after it no longer receives print jobs or is not operated If a print job is received while the printer is in Energy Saver mode the printer warms up then returns to normal print mode before starting to print Auto Continue When set to On causes the printer to continue printing even if the specified tray is not loaded with paper of the correct size If the Auto Continue setting is...

Page 49: ...lose the Status Display from the File menu choose Exit If you click the X button in the upper right corner of the Status Display window to close the window the Status Display remains available at the right end of the taskbar Double click the icon to open it again ...

Page 50: ......

Page 51: ...6 Replacing Consumables ...

Page 52: ... be replaced Message This item needs replacing by user after Comment Drum Car tridge End of Life Up to 45 000 continuous monochrome or 11 250 continuous four color pages or 10 000 intermittent one page jobs monochrome or 7 500 intermittent color pages See Replacing the OPC Drum Cartridge on page 54 COLOR Toner Empty Standard capacity Approximately 1 500 single sided pages per cartridge yellow mage...

Page 53: ...the door before the Ready indicator on the control panel lights up and the Error indicator goes off the printer stops and repeats the calibration cycle Consumables Special Media This item needs replacing by user after OPC Drum Cartridge Up to 15 000 continuous monochrome or 7 500 continuous four color pages or 5 000 intermittent one page jobs monochrome or 4 100 intermittent color pages Toner Cart...

Page 54: ... maximum of 1 500 at normal 5 page coverage simplex letter A4 size pages of continuous print With heavier coverages the approximate maximum capacities will decrease How do I know if I need to replace the toner When it s time to replace the toner COLOR Toner Low displays in the Status Display Printing can continue even though the warning appears However the color gradually fades out so replace the ...

Page 55: ... you get toner on your clothes lightly dust them off as much as possible If some toner remains on your clothes use cool not hot water to rinse the toner off WARNING If you get toner in your eyes wash it out immediately and consult a doctor Material Safety Data Sheets MSDS information can be found at www minolta qms com click on Answer Base Attention Do not hold a toner cartridge vertically Do not ...

Page 56: ...e is running low and you need to print a lengthy job when no one will be available to change the cartridge Attention Be careful not to spill toner while replacing a toner cartridge If toner spills immediately wipe it off with a soft dry cloth 1 Open the Status Display and then check which toner color is empty 2 From the Printer tab choose Toner Replace 3 In the Color list box select the color of t...

Page 57: ...dge WARNING Contact toner_recycle minolta qms com for toner recycling availability or dispose of the used toner cartridge according to your local regulations Do not dispose of it by burning 9 Remove the new toner cartridge from its shipping carton 10 Remove the protective cover clearly marked Remove Each toner cartridge has a colored end that corresponds to a color inside the cartridge slots Alway...

Page 58: ...ides on the cartridge fit into the rails in the cartridge compartment in the carousel 12 Gently push the new toner cartridge into the printer 13 Close the printer s front door The printer must complete a 150 second calibration cycle after any consumable has been replaced If you open the door before the Ready indicator on the control panel lights up and the Error indica tor turns off the printer st...

Page 59: ... off the printer then open the printer s front door 2 Grasp the waste toner bottle s handle and then lift the bottle out and up to remove it Keep the waste toner bottle upright so the toner does not spill 3 Remove the two caps by turning them counterclockwise 4 Secure the two caps onto the two holes by turning them clockwise 5 Dispose of the used waste toner bottle WARNING Dispose of the used wast...

Page 60: ...r on the control panel lights up and the Error indica tor goes off the printer stops and repeats the calibration cycle Replacing the OPC Drum Cartridge When the OPC drum cartridge is worn out the message Drum Cartridge End of Life appears in the Status Display Printing can continue even after this message appears however since print quality is reduced the OPC drum cartridge should be replaced imme...

Page 61: ... clockwise to the top 11 o clock position This releases the pressure on the transfer belt unit 2 Grasp the release lever for the OPC drum cartridge and then pull the cartridge straight out about 6 inches 15 cm 3 Support the bottom of the drum with your hand then carefully pull the cartridge toward you and remove it Dispose of the cartridge properly according to your local regulations ...

Page 62: ...h of which reduce print quality 1 Remove the new OPC drum cartridge from its carton Attention Keep the protective sheet on the cartridge Do not touch the protective sheet on the photosensitive green surface or scratch the surface This could lower image quality Make sure the transfer belt release lever is still set to its top position 11 o clock 2 Holding the OPC drum cartridge level place the fron...

Page 63: ...t complete a 150 second calibration cycle after any consumable has been replaced If you open the door before the Ready indicator on the control panel lights up and the Error indica tor turns off the printer stops and repeats the calibration cycle Ordering Consumables Choosing the right consumables for your printer not only increases its reliability and performance but also minimizes the risk of da...

Page 64: ......

Page 65: ...7 Maintaining the Printer ...

Page 66: ...The fuser unit is hot When the right door is opened the fuser unit temperature drops gradually one hour wait time Be careful when cleaning the inside or removing paper jams as the fuser unit and other internal parts may become very hot Do not place anything on the top of the printer Use a soft cloth to clean the printer Never spray cleaning solution directly on the printer s surface the spray coul...

Page 67: ...lable to lift the printer when moving it When moving the printer keep the printer level to avoid toner spillage When lifting the printer grasp the handles at the top of the Tray 1 and at the bottom right side of the printer or the handles at the bottom of the duplex unit if it is installed If you get toner on your skin wash it off with cool water and neutral detergent WARNING If you get toner in y...

Page 68: ...anel Every 30 000 single sided pages or every 12 months whichever comes first A soft dry cloth Sharp or rough implements such as wire or plastic cleaning pads Exhaust duct Cotton swab Any liquid Printer exterior A soft damp cloth mild detergent Sharp or rough implements such as wire or plastic cleaning pads Abrasive or corrosive solutions that contain solvents such as alcohol or benzene Control Pa...

Page 69: ... Media misfeeds occur frequently or the printout is dirty A damp cloth that has been wrung out well Abrasives or detergents Tray 1 interior feed rollers Every 30 000 single sided pages every 12 months or as needed whichever comes first A soft dry cloth Liquids abrasives or detergents Laser lens cover Removing the waste toner bottle to clean around it Every 30 000 single sided pages every 12 months...

Page 70: ...door 3 While pressing down the media guide with one hand clean the media feed roller by wiping it with a soft dry cloth 4 Close the media guide 5 Close the right door 6 Load the media into the tray again Duplex Option Feed Rollers 1 Open the duplex option door Media guide Media feed roller ...

Page 71: ...ste toner bottle The waste toner bottle contains waste toner Be careful not to tilt the bottle while removing it 3 Hold the waste toner bottle verti cally and then plug the two open ings with the caps Place the removed waste toner bottle with the openings facing up on a stable surface not the printer 4 Pull out the laser lens cover The laser lens cover cannot be removed from the printer Do not pul...

Page 72: ...cover 7 Wipe the inside of the printer with a soft dry cloth 8 Hold the waste toner bottle vertically and then move the two caps from the openings onto the cap holders Turn the caps clockwise to secure them 9 Set the bottom of the waste toner bottle into its compartment and then push the top of the bottle into place ...

Page 73: ...Cleaning the Printer 67 10 Wipe the inside of the front door with a soft dry cloth 11 Wipe the outside of the waste toner bottle with a soft dry cloth 12 Close the front door ...

Page 74: ......

Page 75: ...8 Troubleshooting ...

Page 76: ...ast guide you to the proper sources for help Preventing media jams page 71 Understanding the media path page 72 Clearing media jams page 73 Solving problems with media jams page 79 Solving other problems page 81 Solving problems with printing quality page 87 Status error and service messages page 94 Additional information page 98 ...

Page 77: ... damage You load the media for single sided pages printing side up in Tray 1 many manufacturers place an arrow on the end of the wrapper to indicate the printing side Avoid Media that is folded wrinkled or excessively curled Double feeding remove the media and fan the sheets they may be sticking together Fanning transparencies since this causes static Loading more than one type size weight of medi...

Page 78: ...er belt and the transfer roller passed through the fuser and delivered via the paper exit unit to the output tray on top of the printer Duplex Option The media is picked from a media tray passed between the transfer belt and the transfer roller passed through the fuser fed into the duplex option where the media undergoes a change in direction cycles through the transfer belt and fuser again and is...

Page 79: ... or anything else it gets on If you accidentally get toner on your clothes lightly dust them off as much as possible If some toner remains on your clothes use cool not hot water to rinse the toner off If toner gets on your skin wash it off with water or a neutral detergent WARNING If you get toner in your eyes wash it out immediately and consult a doctor Material Safety Data Sheets MSDS informatio...

Page 80: ...ges Do not fan transparencies before loading them Result ing static electricity may cause printing errors 4 Reinsert the media printing face up Make sure the media is lying flat and doesn t exceed the media limit mark Check to see if the media width guides are correct 5 Open the right side door then close it The media jam message is no longer displayed in the Status Display message window ...

Page 81: ...top of the printer through the fuser unit because unfused toner may contaminate the fuser rollers If it is difficult to remove the jammed media turn the misfeed clearing dial counterclockwise to feed the media downward 2 If a misfeed occurs in the vertical transport area open the inner media guide and then pull the misfed media down to remove it 3 Close the inner media guide ...

Page 82: ...in poor print quality 2 Open the misfeed clearing guide for the fuser unit and then while checking the misfeed pull the jammed media down to remove it 3 Close the misfeed clearing guide for the fuser unit 4 Lower the two fuser unit levers Attention Be sure to lower the two fuser unit levers before closing the right door If the levers are not lowered the right door cannot be closed ...

Page 83: ...or securely The media jam message is no longer displayed in the Status Display message window Duplex Option 1 Pull off the top of the duplex option to open the duplex option cover 2 Remove the jammed media in the directions shown in the illustration ...

Page 84: ... 3 Open the right side door then close it The media jam message is no longer displayed in the Status Display Output Tray Remove jammed media from the output tray by gently pulling it to the left away from the media exit area ...

Page 85: ... side door needs to be opened and closed again to reset the printer Open and close the right side door of the printer again Some media remains jammed in the printer Recheck the media path and make sure you have removed all of the media jams Duplex option jams The wrong media is being used Use only supported media See Media Specifications on page 11 Only plain paper 16 24 lb 60 90 g m2 can be autod...

Page 86: ...lace it with new dry media The recommended transparency OHP or label paper is facing the wrong way in Tray 1 Load the transparencies or labels according to the manufacturer s instructions Envelopes are facing the wrong way in Tray 1 Load the envelopes in Tray 1 so the flaps are facing down If the flaps are on the short edge set the envelopes in Tray 1 so that the flaps are on the printer side Mult...

Page 87: ... an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in appendix A Technical Specifications Data was sent to the printer but it doesn t print An error message is displayed in the Status Display Handle according to the message displayed The Status Display displays Toner Low much sooner than expected A high capacity t...

Page 88: ...e of the toner cartridges are defective or empty Check the toner cartridges The image does not print if the cartridges are empty The wrong media is being used Check that the media type set in the driver matches the media loaded in the printer Not all pages print The printer has the wrong kind of cable or the printer is not configured for the correct cable and port Check your cable The Cancel key w...

Page 89: ...able on page 11 for supported media Do not duplex custom sized media envelopes labels postcards thick stock or transparencies Make sure that you have not mixed media types in Tray 1 Make sure that your document has more than one page Use the printer driver to make sure that the duplex unit is in the Installed Options list on the Device Options Setting In the printer driver Properties Setup Duplex ...

Page 90: ...ds The printer pauses for the color calibration procedure also known as the Auto Image Density Control AIDC cycle This process is provided to make sure reliable printer operation with optimum output quality If you open the door before the Ready indicator on the control panel lights up and the Error indicator turns off the printer stops and repeats the calibration cycle Wait while your printer auto...

Page 91: ...nge such as in temperature or humidity Wait while your printer automatically pauses to do an AIDC calibration cycle after waking up from Energy Saver mode with more than 1 000 pages since the last AIDC cycle Wait while your printer automatically pauses to do an AIDC calibration cycle after the installation of a new toner cartridge or OPC drum cartridge You hear unusual noises The printer is not le...

Page 92: ...unit may be defective Check them for damage If necessary contact Technical Support with the error information Go to www minolta qms com support or see the Service Support Guide for support telephone numbers Unsupported media is being used Use MINOLTA QMS approved media Refer to Media Types on page 12 Check www minolta qms com support click on Answer Base for currently approved media Symptom Cause ...

Page 93: ...m humidity Adjust the humidity for paper storage Remove the moist media and replace it with new dry media The media set in the printer driver mismatches the media loaded in the printer Load the correct media in the printer The power source does not match the printer specifications Use a power source with the proper specifications Several sheets are being fed at the same time Remove the media from ...

Page 94: ...d replace with new dry media There is not much toner left in the cartridge Replace the toner cartridge Status Display s Printer Toner Replace menu If the new cartridge capacity is different select the toner cartridge capacity Status Display s Printer Toner Replace menu One or more of the toner cartridges are defective Remove the toner cartridge and check for damage If it is damaged replace it Stat...

Page 95: ...stalled or is defective Reinstall the OPC drum cartridge If it is damaged replace it The printer is not on a level enough surface Level the printer not exceeding 1 slant at any point around the machine Irregular print or mottled image appears The media is moist from humidity Remove the moist media and replace it with new dry media Humidity may be too high Adjust the humidity in the paper storage a...

Page 96: ...he printer warranty The media type may be incorrectly set When printing envelopes labels postcards thick stock or transparencies the appropriate media type must be specified in the printer driver There are toner smudges or residual images One or more of the toner cartridges are misinstalled or defective If the toner smudges are on only the front of the page Remove the toner cartridge and check for...

Page 97: ...veral blank sheets and the excess toner should disappear One or more of the toner cartridges are defective Remove the toner cartridge and check for damage If it is damaged replace it Status Display s Printer Toner Replace menu The OPC drum cartridge is defective Remove the OPC drum cartridge and check for damage If it is damaged replace it Abnormal areas white black or color appear in a regular pa...

Page 98: ...rty with toner Print several sheets and the excess toner should disappear One or more of the toner cartridges are defective Remove the toner cartridge and check for damage If it is damaged replace it Status Display s Printer Toner Replace menu The OPC drum surface is scratched or damaged Remove the OPC drum cartridge and check the green photosensitive surface for scratches If it is damaged replace...

Page 99: ... is damaged replace it Status Display s Printer Toner Replace menu The media is moist from humidity Remove the moist media and replace it with new dry media The color has a poor reproduc tion or has poor color density The paper image transfer is defective Check the OPC drum cartridge If necessary replace it The Auto Image Density Control AIDC detection sensor is dirty Clean the laser lens cover an...

Page 100: ... during periods of inactivity When a print job is received the printer returns to normal power within 180 seconds Printer Idle The printer is on and ready to receive data Printing The printer is printing Processing The printer is processing data Warming Up The printer is warming up This message means do this Put COLOR Toner Cartridge The indicated toner cartridge is not installed properly Install ...

Page 101: ...move the jam Paper Jam at Duplex Upper Paper Jam in Ejection Media has jammed between the print engine and the output tray A media jam has been detected between the fuser and output tray rollers located near the top cover Exit jams occur in the media eject area Paper Jam at Fusing Unit Section Media has jammed leaving the fuser area Paper Jam at Trans fer Roller Media jams occur in the transfer ro...

Page 102: ...X It s different between feeding Media and The Setting by the Driver Incorrect Media Type on Tray 1 The media size or type set with the printer driver is different from the type of media loaded into Tray 1 Install the correct media size or type COLOR Toner Empty The specified toner cartridge is empty Replace the toner cartridge Status Display s Printer Toner Replace menu Tray 1 Empty The indicated...

Page 103: ...or a list of sources of service and support in many areas of the world The most current worldwide information can be found at www minolta qms com This service message means do this AIDC Sensor Error AIDC sensor error Contact Technical Support with the error information Communication Error A communication error occurred in the parallel or USB interface Check that the interface cable is properly con...

Page 104: ...be found at www minolta qms com ROM Error ROM error Contact Technical Support with the error information Service Call XX An error has been detected with the item indicated XX in the service message Reboot the printer This often clears the service message indicator and printer operation can resume If the problem persists contact Technical Support See the Service Support Guide for a list of sources ...

Page 105: ...9 Installing Accessories ...

Page 106: ...ww minolta qms com for compatibility and purchase information Check www minolta qms com for availability of additional accessories Attention Installing accessories always requires that the printer be turned off and unplugged during installation Duplex Option Duplex 2 sided printing can be done automatically with a duplex option and enough memory installed See Duplexing on page 23 Kit Contents Dupl...

Page 107: ...e of the printer Use a Phillips screwdriver to remove the two screws securing the right cover Keep the removed cover and screws in a safe place for future use 3 Remove the duplex option from the shipping carton 4 Remove any tape from the duplex unit We strongly suggest that you save the packing materials in case you ever need to move or ship the printer ...

Page 108: ...e duplex unit carefully open the right side door and then check that the tabs on the duplex unit are correctly hooked onto the printer Attention If the duplex option is released before it is secured with the screws it may fall and break Be sure to keep the duplex option supported until the screws are tightened d Open the duplex option s cover and tighten the two thumbscrews on the duplex option to...

Page 109: ...e hook of the printer c Close the right side door 7 Reconnect the interface cable 8 Reconnect the power cord and turn on the printer In compliance with UL guidelines The appliance inlet is considered to be the main disconnect device 9 Start up the Status Display select Printer Information on the Display menu and then check that the duplex option is installed 10 Configure your driver for the new du...

Page 110: ......

Page 111: ...10 Repacking the Printer ...

Page 112: ... or to a distant location To avoid damage to your printer we advise you to follow the next instructions very carefully 1 Turn off your printer 2 Remove the power cord and all interface cables 3 If you are moving to a distant location follow the instructions for repacking the printer see page 107 4 Relocate the printer WARNING Your printer weighs approximately 62 lbs 28 kg Be sure to have help when...

Page 113: ...t order a MINOLTA QMS 2300W Replacement Packaging Kit 2600723 300 If you re relocating or returning the printer you must also request a MINOLTA QMS 2300 Series Repacking Kit 2600733 100 These supplies must be replaced prior to shipping the printer If you need replacement packaging in the Americas call MINOLTA QMS Spares at 251 633 4300 extension 2530 and request the kit s above For locations outsi...

Page 114: ...ies Repacking Kit 2600733 100 Prepare the Printer for Shipment A Turn off the printer unplug the power cord and remove the interface cables page 108 B Remove the media and the tray 1 media support page 109 C Remove the duplex option if attached and repack it separately page 109 D Remove the waste toner bottle plug the openings and dispose of it according to your local regulations page 110 E Remove...

Page 115: ... excess humidity direct sunlight excess heat above 95 F 35 C and dust 2 Lift the media support from the three holes in Tray 1 and remove the media support C Remove the Options if Attached Duplex Option If you don t have a duplex option installed skip to the next section 1 Pull the right side door release lever and open the right side door 2 Unhook the support wire 3 Close the right side door ...

Page 116: ...he duplex option unless the problem is with the duplex option D Remove the Waste Toner Bottle Plug the Openings and Dispose of It According to Your Local Regulations 1 Open the printer s front door grasp the waste toner bottle s handle and pull the waste toner bottle outward and upward 2 Carefully remove the waste toner bottle Keep the waste toner bottle upright while the openings are not covered ...

Page 117: ...p the release lever on the OPC drum cartridge and then pull the cartridge straight out about 6 inches 15 cm Attention The OPC drum is extremely sensitive to bright light and direct sunlight Any exposure to light should be avoided or permanent damage could result Any damage resulting from mishandling of the OPC drum will void the warranty of the OPC drum cartridge Handle the cartridge carefully by ...

Page 118: ...repacking kit MINOLTA QMS 2300 Series Repacking Kit 2600733 100 F Remove the Transfer Belt 1 With the front door open and transfer belt release lever at its top 11 o clock position unscrew the two thumbscrews 2 Grasp the transfer belt and pull it straight out 3 Place the transfer belt and thumbscrews in the protective bag supplied in the repacking kit MINOLTA QMS 2300 Series Repacking Kit 2600733 ...

Page 119: ...13 4 Replace the packaging and tape then close the front door G Repack the Printer for Shipment Use your own original packaging or order MINOLTA QMS 2300W Replacement Packaging Kit 2600723 300 1 Replace the tape and packaging ...

Page 120: ...ip these items if you re returning the printer for service 6 Securely tape the top flaps of the shipping carton closed 7 Ship the printer If you return the printer for service in the Americas be sure to write the RMA Return Merchandise Authorization number you received from your customer support representative on the outside of the carton before shipping the printer H Repack the OPC Drum and Trans...

Page 121: ... Unpack the printer carton Refer to the magicolor 2300W Installation and User s Guides B Rotate the transfer belt release lever and reinstall the transfer belt unit See Reinstalling a Transfer Belt Unit on page 116 C Install the OPC drum cartridge and return the transfer belt release lever to its correct position 7 o clock Refer to the magicolor 2300W User s Guide The printer must complete a 150 s...

Page 122: ...er Belt Unit 1 With the front door open remove the transfer belt unit from its packaging and reinsert it 2 Replace the two thumbscrews 3 Rotate the transfer belt release lever counterclockwise to its correct 7 00 o clock position 4 Close the front door ...

Page 123: ...A Technical Specifications ...

Page 124: ...operating the printer replacing supplies and removing media jams Allow enough space around the printer to allow adequate ventilation and easy servicing For best output quality and longest consumables life install the printer on a hard flat level within 1 slant surface Top View 19 7 500 mm 27 6 700 mm 5 9 150 mm ...

Page 125: ...Requirements 119 Side View Printer with Accessories Side View 15 4 390 mm 23 2 590 mm 13 4 340 mm 27 8 705 mm 23 2 590 mm 27 8 705 mm ...

Page 126: ... changes wind and dust Open flames or items that can easily burn Close to an easily accessible grounded power supply on an exclusively dedicated power outlet that meets printer specifications Near your computer At the length 6 5 2 m or less for an IEEE 1284 bidirectional parallel connection A connection to the same electrical circuit as high current machines Noise generating equipment such as a co...

Page 127: ...fier or water vaporizer in the room with the printer use only purified or distilled water Impurities in the water may be released into the air where they can accumulate inside the printer and cause degraded printer output Attention For products installed outside North America do not connect the groundwire to gas or water pipes or grounding for telephones Interface Panel USB version 1 1 Port Use a ...

Page 128: ...wer Japan 100 VAC 50 60 Hz 3 North America 120 VAC 50 60 Hz 3 Europe 220 240 VAC 50 60 Hz 3 Latin America 115 120 VAC 50 60 Hz 3 220 240 VAC 50 60 Hz 3 Notes Amperage capacity is at least 1 2 times that used by the printer Voltage Fluctuation Rate and Rated Line Voltage Japan 100 VAC 10 North America 120 VAC 10 Europe 220 240 VAC 10 Latin America 120 VAC 10 220 240 VAC 10 Notes 10 of the rated lin...

Page 129: ...on is compliant with US Environmental Protection Agency EPA ENERGY STAR regulations After a user configurable period of inactivity the printer changes to a low power state the engine remains on but the fuser turns off When a print job is received the printer returns to normal power ...

Page 130: ... 600x600 dpi resolution Engine Minolta NC L6001 Duty cycle Simplex letter A4 pages per month 1 000 average prints and up to 35 000 maximum prints per month Notes The duty cycle is affected by the media type and percent coverage Continued usage at this rate will reduce the life of the printer Page size Monochrome ppm 4 color ppm Letter A4 or smaller 16 4 Legal Folio 8 2 02 Transparency Film Letter ...

Page 131: ...00 dpi Toner Type Dry single component Packaging User replaceable toner cartridges Warm up time Maximum 100 V 120 V 220 to 240 V 180 seconds or less Input sources Standard 200 sheet multipurpose tray Output 200 sheet Letter A4 output tray on top of printer Media sizes and weights See Using Media on page 9 Media type Cut sheet Notes The maximum media weight supported for duplex printing is 24 lb bo...

Page 132: ...nternational 220 240 volts 10 at 50 Hz 3 Hz Phase Single Power consumption Mode Average Maximum Black monochrome printing Color printing Standby Power saver 600 W or less 450 W or less 250 W or less 30 W or less 1100 W or less Certification ENERGY STAR compliant Mode Maximum Operation 100 V Operation 120 V Operation 220 240 V 13 0 A or less 11 0 A or less 7 0 A or less ...

Page 133: ...n Storage 30 85 RH noncondensing Humidity Gradient 20 per hour or less Temperature range Operating 50 95 F 10 35 C Transportation Storage 32 95 F 0 35 C Temperature Gradient 18 F 10 C per hour or less Altitude Operating 0 8 202 0 2 500 m Limit of Low Pressure 74 1 kPa Transportation Storage Air pressure 74 0 101 3 kPa Inclination Operating 1 or less slant at any point around the machine 80 60 40 7...

Page 134: ... MSDS Title 29 CFR Ch XVII Part 1920 1200 EINECS ELINCS EU Main Body Main Body with Duplex Option Dimensions W 14 02 in 356 mm H 15 43 in 392 mm D 19 69 in 500 mm W 15 98 in 406 mm H 15 43 in 392 mm D 19 69 in 500 mm Weight Main Body including consumables excluding media 62 8 lbs 28 5 kg Duplex option 4 4 lbs 2 0 kg ...

Page 135: ...se of non MINOLTA QMS consumables and or accessories MINOLTA QMS will not repair the printer free of charge In this case standard time and material charges will be applied to service your printer for that particular failure or damage Plain Paper Consumables This item needs replacing after OPC Drum Cartridge Up to 45 000 continuous monochrome or 11 250 continuous four color pages or 10 000 intermit...

Page 136: ... Cartridge pages per cartridge at 5 coverage of each color Standard capacity black Approximately 1 500 continuous single sided pages or 1 000 intermittent single sided pages if monochrome black printing only Standard capacity yellow magenta cyan Approximately 1 500 continuous or intermittent single sided pages High capacity black Approximately 4 500 continuous single sided pages or 3 200 intermitt...

Page 137: ...aratus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada This devise must be used with shielded interface cables The use of non shielded cable is likely to result in interference with radio communications and is prohibited under ICES 003 cTick Mark ACA Australia AS NZS 3548 Class B ITE Radio Communications Act of 1992 Electromagnetic Em...

Page 138: ...al area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate th...

Page 139: ...product employs a Class IIIb Laser Diode that has an invisible laser beam The Laser Diode and Scanning Polygon Mirror are incorporated in the print head unit The print head is in the interior of the printer in front of the toner cartridge The laser beam is emitted from the print head unit and then is radiated through the laser aperture to the interior of the printer The internal components of the ...

Page 140: ...m 0 75 mm2 Minimum H05 VV F The male plug is certified in the country in which the equipment is to be installed and the female plug is an IEC 60320 connector International Notices Voltage Attention Norwegian users This equipment is designed to operate within an IT power system where the line to line voltage does not exceed 240 V For Norway Users ADVERSEL Dersom apparatet brukes på annen måte enn s...

Page 141: ...ds på annat sätt än i denna bruksanvisning specificerats kan användaren utsättas för osynlig laserstrålning som överskrider gränsen för laserklass 1 Det här är en halvledarlaser Den maximala effekten för laserdioden är 5 mW och våglängden är 770 795 nm VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle Älä katso säteeseen VARNING Osynlig laserstrålning när de...

Page 142: ...se injury or damage to property A triangle indicates a danger against which you should take precaution This symbol warns against burns A diagonal line indicates a prohibited course of action This symbol warns against dismantling the device A black circle indicates an imperative course of action This symbol indicates you must unplug the device or WARNING or Attention ...

Page 143: ...cord from the power outlet and then call your authorized service representative In principle do not use an extension cord Use of an extension cord could cause a fire or electrical shock Contact your authorized service representative if an extension cord is required Do not place a flower vase or other container that contains water or metal clips or other small metallic objects on this product Spill...

Page 144: ...e of this product has areas subject to high temperature which may cause burns When checking the inside of the unit for malfunctions such as a paper misfeed do not touch the locations around the fusing unit etc which are indicated by a Caution High Temperature warning label Do not place any objects around the power plug as the power plug may be difficult to pull out when an emergency occurs The soc...

Page 145: ...can result in dam age to that cord The result could be a fire or improper functioning of the unit in question Removed from the socket if the machine will not be in use for an extended period of time Use only extension cords that are designed for at least the maximum power rating of the machine Extension cords with lower ratings can result in the unit overheating and can even lead to a fire DO NOT ...

Page 146: ...s on the machine Magnetic objects near the machine Coffee cups drinks bottles or other containers with liquids in them on the machine If liquid enters the machine the result could be an electric shock or a fire If liquid does get into the machine switch it off immediately disconnect the power cord Paper clips staples or other small metal objects into openings on the machine The result could be an ...

Page 147: ... also known as box 46 Box also known as the waste toner bottle 46 C Connecting Parallel cable 121 Controller Specifications 125 CPU 125 D Duplex Autoduplex 23 E ENERGY Star 123 Envelopes 14 Environmental requirements 127 Error messages 94 I Imageable area Margins 19 Interfaces 125 Index ...

Page 148: ...Path media 72 Physical specifications 128 Plain paper 12 Postcards 16 Power requirements 122 ENERGY Star compliance 123 Preventing paper jams 71 Print quality All black sheet 88 Too light 88 Printer Relocating 106 Repacking 107 See also Specifications Storing 106 Printer pauses 47 84 Printing Method 125 R Resolution 125 S Service Messages 94 Service messages 94 Specifications Consumables 129 Contr...

Page 149: ...ess 120 Thick paper also known as cardstock 13 Toner 125 Toner cartridges 129 Transparencies 17 Continuous printing 17 Troubleshooting 70 Duplexing 83 Media jams 80 Nothing is printed 87 Printer resets 83 Status service and error messages 94 V Ventilation grilles 121 W Warm up time 125 Waste toner bottle 46 ...

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